# Page 27 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Bitrix24 the right Project Management solution for you? Explore 989 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (989) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 27 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 651-675 of 989 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Graham H. Used the software for: Less than 6 months ### "Great task, time & project management tool, CRM & email management difficult if integrating with Outlook" January 6, 2016 3.0 It is taking a little while to get my head around but the longer I use it the more impressed I am. I am currently using it as a stand alone Time/Project management tool and it is terrific, especially in terms of journalling all my work (much better than having bits of paper and diaries to search through). I want to also use the CRM and collaboration modules but to do it using Outlook as my primary email device. While incoming non-bitrix emails can be redirected trough Bitrix (thus tracking conversations) there seems to be no way of directing my sent mail ). I am orking with support to see if there is a way to do this, if so it will e an excellent tool Pros Generous free plan OS and Android apps Comprehensive features Cons Support, FAQ and training articles only provide the most basic information are often not easy to understand. Lack of any easy way to funnel emails from external clients (e.g. Outlook) through Bitrix Review Source VR Verified Reviewer Casino Dealer Gambling & Casinos Used the software for: 1-2 years ### "Used it for a months at my old company" August 27, 2019 3.0 Probably a good software but nobody really explained it to me Pros Communication between teams was easy and quick Cons Some integrations were difficult for us to figure out. Like Facebook messengers was sending reply messages from bitrix Review Source SM Suzanne M. writer Writing and Editing Used the software for: 2+ years ### "A very good suite that serves many purposes" August 12, 2019 4.0 Pros High level of options, great price, good usability. Cons Because it is a suite of products, some features are stretched thin. Review Source LHM Luis Henrique M. Analista de Infraestrutura Health, Wellness and Fitness Used the software for: 6-12 months ### "Já utilizei em 2 empresas diferentes e é muito bom!" September 12, 2022 4.0 Com ele conseguimos integrar de forma mais eficiente setores chave dentro da empresa, como por exemplo, "contabilidade" e "financeiro". E temos com ele, uma intranet, CRM, gestor de reuniões e muitos outros em uma única aplicação. Pros Ele ser um CRM e ainda podermos utilizar para controlar nossas tarefas e projetos é o que mais gostamos. Cons Em alguns momentos aconteceu de a sessão de autenticação travar na requisição ao usar pelo navegador. Reason for choosing Bitrix24 Pela grande variedade de usos e funções. Review Source Silfrido G. Instructor E-Learning Used the software for: I used a free trial ### "Document management in an optimal way." January 12, 2019 5.0 Very good for the ease of publication and modification of documents for students in my class. Pros I like the creation, modification and publication of documents online with my students, the speed of the processes with or without internet, the blocking of documents, the functionality and the simplicity of its design. Cons I do not have negative observations of the platform. These are advantages that I can point to. Review Source AI Antonio I. Responsabile Tecnico Computer Software Used the software for: Less than 6 months ### "Veramente soddisfatto" June 14, 2023 4.0 Pros E' una delle migliori piattaforme per la gestione dei progetti e i relativi task. Mediante Bitrix in maniera del tutto semplice ma allo stesso tempo completa è possibile gestire progetti e relativi task lavorativi in condivisione con tutti i colleghi. Cons Non rilevo alcuna anomalia e quindi non ritengo sia necessario segnalare inconvenienti. Review Source VR Verified Reviewer Education Management Used the software for: I used a free trial ### "Great so far" September 16, 2015 5.0 I chose Britix out of a number of other free options primarily for the CRM functionality, but I have discovered so many other useful things such as the email server, the workgroups, invoicing - it's everything I need in a very neat package. I have found some of the processes challenging but there is a wealth of information available to support me - I am looking forward to getting my teeth into Workflows! I have booked myself onto a couple of webinars and have been watching the pre-recorded ones, as well as going through the e-learning materials. I am confident that this is going to be of real benefit to my business. Pros Everything in one package Lots of varied support materials A fantastic free resource Cons It's a bit early to say as I am still learning how to use it. There are a few problems I have come up against: although I have changed the currency to £ in the settings, the dollar sign keeps popping up as a default in some areas ie Deal. It may just be down to my inexperience though, there's probably somewhere I can adjust this! Also, I am having a problem with the VAT being added on the invoice - I tried an invoice with two items and the first one was fine, it was shown without the VAT added, but the second one had the VAT included. Again, it's possibly something I've done. Review Source SP Shraddha P. Jt.Managing Director Civil Engineering Used the software for: 6-12 months ### "Worst customer support" October 8, 2018 1.0 Worst...they have troubled us a lot...no clarity about the functionality and no training or customer support..u have to do it yourself once u buy this.. Pros It had a facility to create as many email IDs as we want on my website domain.this was the main reason we bought for our organization .they had ASSOCIATION with yandex Cons They have revoked their ASSOCIATION with yandx and not even informed us.they have stopped these services and not reverting back to our queries.They change any functionality without informing their clients and do not give any service to customers when they are stuck up with all this.they r least bothered about clients. Review Source VR Verified Reviewer Quality analyst Computer Software Used the software for: Less than 6 months ### "One-stop shop for online startups" March 6, 2019 5.0 Pros a lot of common features for online startup companies, CRM (contacts, leads, calls) , webmail connection, VOIP, quick website setup, Time and Reports, tasks, etc. very intuitive UI. several ways to integrate other online software and import files. Cons May take a little getting used to to find things to setup as a new company. client tickets may have to be handled somewhere else. Review Source CR Claudio R. IT COnsultant Computer Software Used the software for: 1-2 years ### "Helpful Project Management software" December 12, 2018 4.0 Pros Easy to start using A lot of functionality out of the box Using the free version still very helpful and can create various projects and share Cons Not so easy to configure alerts to help you track your deadlines during the day. Not easy to set up and coding project Review Source PG Pablo G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The worse worse CRM in the market" July 22, 2020 1.0 Pros Lots of features but don't work any of them. Cons Dont even think about buy this software, i did a month ago and is totally a SCAM, don't work, the support never help, and they have a no refund policy. So is a total SCAM!!!. I attach the screenshots for 3 weeks ago when i wrote for this problem they ask for lots of screenshots, and then they say "we have to scale the problem to the support team" 3 weeks later, no answer and i ask for information, another time lots of screenshots and final the same thing, same operator, same everything. RUN RUN RUN OUT of this offer. the bug is the client receive a automatic email every single time he writes me, i mean thats serious, they create a deal every time a client sends me a email and i configure not to do so. Review Source VR Verified Reviewer Marketing Manager Internet Used the software for: 1-2 years ### "Hard to believe it's free" June 26, 2018 4.0 Pros Extensive variety of features that make a very efficient crm for small teams. Integration with calendars and emails makes it very hamdy. Cons It is not very easy to use, inital training is mandatory. The customer journey stages are not very clear. Review Source AA Alvin A. COO Information Technology and Services Used the software for: Less than 6 months ### "bitrix24 review" August 2, 2023 5.0 Exceptional Pros Workflow experience became seamless due to , which is a definite plus for me. Cons None so far, the experience has been amazing. Review Source Shashikala M. Associate Computer Software Used the software for: Less than 6 months ### "One of the Best Project Management Tool" March 11, 2019 5.0 Pros \* Can easily manage the project work and track the progress of the ongoing projects. \* Can view the allocated projects separately and add tasks easily Cons \* When adding tasks under the allocated project work, to add a new task we have to scroll down through the past tasks to get in to the data entry field. It is better if that is in the top of already entered tasks Review Source LM Luciano M. Director of Marketing Computer Software Used the software for: 2+ years ### "Easy setup, complete and free!" September 1, 2016 4.0 Pros I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine. Cons Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature). Review Source SG Steve G. Director Computer Software Used the software for: 2+ years ### "Bitrix24 for Businesses of all sizes" October 24, 2018 4.0 This is a very good system for businesses of all sizes who want a system they can adapt and which contains just about all the features for interactive working that a business could need. With an emphasis on team working this is a very good product to consider if you are looking for a new business management system Pros The sheer range of features on offer and the fact that it also offers a free fully functioning option for SME's Cons It can be complex to manage due to the amount of interactivity - so its main strength can also cause a few problems Review Source BE Bill E. Sales Real Estate Used the software for: I used a free trial ### "Way too complicated" August 28, 2019 1.0 The customer service was friendly but ineffective. All they told me was "can't do that" and "click here to buy something from our partners". I can't even delete my account. I was told to wait 40 days and it will do it for me. Pros It had a nice look. It seemed like it would do what I wanted, but it didn't. Cons Impossible to import Google contact CSV without paying a 3rd party to do it. Not a "free" trial. I tried to import 7 contacts on a csv with only Name, Address, City State Zip email and phone. Ridiculously complicated and in the end, never got done. Reason for choosing Bitrix24 It seemed user friendly and actually free. It has a nice look to it...but basically, it's Pipedrive, with Google themes, complicated by trying to be all things to all people. Can't imagine paying for it. Review Source shady F. Business Development Manager Computer Software Used the software for: Less than 6 months ### "Excellent System for modern enterprise" September 9, 2015 5.0 Bitrix 24 is a unique system that provides most of what I need to run my small business. The collaboration features are excellent and it promotes collaboration on social networking style, away from the classic email systems. The telephony feature was a deciding factor for me, with very comprehensive solution for my business needs. The CRM, though it is simple, but sufficient for me with very flexible and easy to use setup. The UI is very neat and responsive, and the system overall runs very smoothly using different Internet speeds. Pros Collaboration, telephony and user interface it"s a free system! Yes, it is. Allowing you to start your company with minimum cost and then you start to invest when you grow beyond 12 users. And after that you pay fixed monthly fee for unlimited number of users. Cons CRM can get more functionalities for the free version (I hope) Review Source AK Augustine K. Conseillère marketing management Marketing and Advertising Used the software for: 6-12 months ### "Mon expérience à Bitrix 24" May 13, 2023 4.0 Pros Bon pour la gestion des projets.fonctionnalité en CRM trop génial Cons Bugs et impossibilité de se connecter des fois Review Source Judy W. Web Developer Used the software for: Less than 6 months ### "Great communication and collaboration software for starter companies" May 15, 2018 4.0 Pros Perfect for corporate business who want to fully make use of their intranet for better productivity. will provide the proper functionality and features to ensure that you achieve this. Cons Can get a bit complicated due to its many features. You can argue that the user interface is a bit too busy and can be confusing to use at times. Review Source KO Kinga O. Contributing Writer Marketing and Advertising Used the software for: 6-12 months ### "One of the best free tools for small teams" December 4, 2018 4.0 Pros If you don't need much and you are looking for a simple CRM with communicator's feature, may be a way to go for you. It is also free to use, which is crucial for small teams or low-budget departments. Cons It has quite a lot of bugs. Logging with Facebook sometimes doesn't work, the sound of notifications is really annoying and mobile app doesn't have all of the features. Review Source BR Brandon R. Business Change Manager Marketing and Advertising Used the software for: 6-12 months ### "The software does not have many necessary functions" September 14, 2019 4.0 Pros I like for the convenience of collecting data about our customers, as well as managing transactions and tasks. There is a function for exchanging messages between team members. Ability to sync calendars. Cons I really did not like the mobile application. Too many unnecessary notifications. There is a lack of a huge number of functions that are in other similar software. Review Source David G. IT Project Manager Investment Management Used the software for: I used a free trial ### "Tried if for PM work and it works!" November 23, 2018 4.0 Pros Their website banner really got me to try .... Free. Unlimited. Online. The Trial/Free version you can get is very generous. You can really make full use of the software for current projects until you decide to buy and make a full implementation Cloud or On-premise. We're still evaluating Bitrix24, but it has been a reliable platform for Project collaboration (messaging, sending/storing of files, access anywhere). Cons User adoption took a bit of time among our initial project team members (This was while we were evaluating the software.) It was either the response time (which at times can be laggy) or getting used to the navigation (screens/tabs) of the software. Review Source aka R. Founder Information Technology and Services Used the software for: Less than 6 months ### "Bitrix24 can handle all your tricks" May 31, 2021 5.0 Working with this software can improve team performance and can be a great help to create a product and get an organized project in a very small span of time. Pros The most amazing point is that we can easily customize from scratch. This is a outstanding. Bitrix24 is a dream come true. It really gives you wings and you can make your business fly anywhere you want with it. Cons Some detailed and minute features are left out in the reports section that can be really very important for some.A little more of analytics and some insights must be added to the reports feature. Some integrations are not working well and should be looked at because it is real troublesome if theyget disconnected from time to time. Review Source BOBBY B. Independent Representative of Primerica. Financial Services Used the software for: Less than 6 months ### "Cannot schedule a meeting" September 29, 2016 2.0 I wanted a small business crm , where I get a contact ,input a contact call contact and schedule a meeting and have it show up on the calendar. Along with me and contact receive confirming email. I have contacted the support and all I get is send a screen shot. Maybe it's way too complicated for me. Pros Sync with google, this a must for me. Lot of options to choose from in the free version. Cons Just too much on page, need to be able to hide modules I don't need. The calendar is buggy first events where 8 hrs off and the only way to get an event is to click on add event , wanted to add event straight from contacts or company. Need to have a template module. Seems I have to have a gmail draft temple wont help with mail merge. when adding a new events it don't send an email invite. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.