# Page 34 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is Bitrix24 the right CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 34 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 826-850 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Alex K. SMM-manager Used the software for: Less than 6 months ### "A lot of problems in a beautiful "box"" February 20, 2018 3.0 Pros We chose CMS Bitrix24, and regretted it the next day. Bought immediately paid version, hoped the support will be at the level, but where there. Answer only the next day. Do you think solve the problem? As it were not so, just an answer with some stupid question. And you wait another day. It is impossible to work. Cons Quite often failures occur, the server hangs. The interface is not very friendly, it will take time to sort it out. Support responds very long and does not solve the problems. Review Source PC Peter C. Printing Used the software for: I used a free trial ### "Bitrix is a great software" September 11, 2015 5.0 We are currently using the software to keep track of the task we need to do for each of our web development project, and Bitrix24 is indeed a great platform. We use workgroup to segregate our projects and we use task and sub-task under each of the workgroup to assign and keep track of the things that need to be done. Pros It is really a good idea to be able to access all the info on the desktop and also on our smart phone. There are times I think of a good idea while I am outside the office (eg. waiting for wife to finish shopping :-) and I can just whip out my smart phone and let me team explore know of the idea to test. Cons The only issue I had so far is that the Wiki editor is so as intuitive and easy to use as the rest of the other functionsl Review Source VR Verified Reviewer Programming Instructor Used the software for: 6-12 months ### "One of the best project management softwares out there." April 23, 2018 4.0 Pros \- They have a mobile app which is a great thing to manage things on the go. - I can easily give tasks and but deadline to them. - Their CRM is very good and enough to manage my start-up Cons There is a huge difference between the prices of the plans which make it difficult for small startups. Review Source CAV Carlos Adrian V. Desarrollador web Used the software for: Less than 6 months ### "Great CRM" February 11, 2018 4.0 Pros Great CRM, easy to integrate forms and chat in live in my website, the all mobile works perfect, the new functions for marketing are amazing! Cons No really, but i need integrate with another tools and no exists nothing to do. I wish that the integration with zapier would available Review Source ZP Zlatko P. Used the software for: 2+ years ### "null" July 19, 2018 1.0 Review Source VR Verified Reviewer Vice President Of Technology Financial Services Used the software for: I used a free trial ### "Not quite there yet." November 26, 2018 3.0 Pros Nice easy to use interface. Cloud based - no need to install anything. Cons Feels like a minimally viable product rushed to market.. with hopefully full features to roll out as the userbase increases. Price is very expensive compared to some more fully fledged competitors. Review Source DB Dan B. Used the software for: 2+ years ### "Was looking for mlm CRM" February 1, 2019 5.0 Pros You get cutting edge product that every business needs for free. It’s a very good looking platform for business in any industry. Cons There is a learning curve. Is definitely built for advanced users. May not be the best option for individuals who don’t have a separate it/sales department in their business. Review Source PV Peggy V. VP of Accounting & Finance Primary/Secondary Education Used the software for: Less than 6 months ### "New Bitrix 24 User" June 22, 2018 4.0 The free version is great startups or individuals that do not need CRM. Pros I love the possibilities that my company can use all in one product. Workgroups, Task, HR CRM and even web hosting. Looking forward to learning more and moving more processes over from Google to Bitrix. We chose the professional version ....unlimited yes! Cons It is overwhelmed with choices and learning. Even though their training support modules are great sometimes you would like to talk to a human. Review Source VR Verified Reviewer Manager Leisure, Travel & Tourism Used the software for: I used a free trial ### "Free but great" March 28, 2019 5.0 Pros Bitrix24 is a very good software i had been through a free version of it and i am impressed and it's free version is enough for a small businesses. Cons The least thing is that it is not that easy to use you have to take help of a expert to learn it in the begining. Review Source Marcos F. Mechanical or Industrial Engineering Used the software for: I used a free trial ### " Excellent system for a Startup" September 10, 2015 5.0 After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. Pros Honestly everything is an advantage. It is very easy to use and how to use it is fantastic. We love the functionalities. Cons Nothing, we really love everything about this app. Review Source MJ Mahmud J. General Manager Renewables & Environment Used the software for: 1-2 years ### "Amazing Experience " May 5, 2019 4.0 Pros It is the most organized software that i have been used. Cons it is a little bit expensive than other softwares. Review Source VR Verified Reviewer Freelance Game Developer Used the software for: Less than 6 months ### "It is good for small teams." May 21, 2018 4.0 Pros They have a good CRM system, also they have a lot of integrations which makes it easy to manage any kind of company. Cons It is not easy to use so it needs more modifications and updates to the user interface of the dashboard. Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Was unable to use it. " October 5, 2017 1.0 None. Pros I don't know. Was unable to use the software after a brief interlude. Cons It came up with a screen focussed on getting me to invite other people. I couldn't figure out how to get past that screen. Before I got stuck there, I did try it a bit. It seemed OK. Review Source Ismail S. Marketing manager Apparel & Fashion Used the software for: I used a free trial ### "Brillaint CRM " April 19, 2019 5.0 Pros The most thing i like about Bitrix24 is that they have lot of features and they give a lot in free their version too. We can easily manage leads.projects,clients etc with it. Cons Their support team is a bit slow to respond Review Source VR Verified Reviewer Head Of Paid Search Internet Used the software for: Less than 6 months ### "Not bad features, but difficult to use" November 2, 2018 3.0 Pros Bitrix24 has a lot of decent features available in a very competitive package when compared to other similar systems. Cons The UX isn't great and the platform as a whole is really quite difficult to use. Overall we preferred other CRM solutions for ease of use. Review Source DZ David Z. CEO Used the software for: ### "Great value for a buck" November 30, 2010 4.0 After evaluating a number of intranet collaboration platforms I've found this software to deliver the best price/quality rate. The vendor extends the traditional collaboration views with instant messaging, video conferencing, BPM, records management, eLearning, helpdesk and many more. In fact this is a swiss army knife solution that may replace a lot of other business applications in your network and allows you to save on third-party software acquisition, integration and maintenance. Pros \+ Feature-rich + Source code available + Integrated security + Support for FOSS environment + Ready made intranet templates + Moderate pricing + User-friendly Cons \- 24/7 phone support available for extra change - Too many features may be found confusing Review Source AM Anna M. Used the software for: 1-2 years ### "VIP clients in Bitrix24 we serve separately" April 21, 2017 5.0 It so happened that a separate group of employees works with VIP-clients in our company. In order to facilitate their communication and interaction, we use the "Extranet Group" module. Due to this, customers are able to independently set the task of the company directly from Bitrix24 and monitor every progress of any process according to their tasks. This increases customer loyalty and creates a trusting relationship. Review Source VR Verified Reviewer talha Writing and Editing Used the software for: Less than 6 months ### "'IDEAL BUSINESS SOLUTION'" September 10, 2019 5.0 Pros Its all in one app, it makes the work easy and smooth, it has great visualization of data within the software. Make it fast and easier to track meetings. Cons There is some need of work on customer support. Review Source KK Katy K. Emil Zurpie Used the software for: ### "Bitrix24 review" February 26, 2015 3.0 Minimal visibility of projects and tasks. There are a lot of cracks that projects, tasks and their status falls of your radar. Also, Search is not working well. The more stuff goes through the system the harder it is to find any relative content. Also, posts can get easily lost when you responding at the same time while new ones are being posted. Occasional, but it happens when you least can afford it to happen. Luck of customization of the layout makes it very unusable. Menu on the left is very narrow and wider project names don't fit. Also, Bitrix pushes features like, phone, public network that you don't need or don't want in your private network. Yes, these feature hang out in your network as destruction to your staff. If you looking for visibility to your projects look at Kanban based PMs. Review Source VR Velena R. SMM-manager Used the software for: 2+ years ### "Quite comfortable CRM, but you need to get used to it" January 30, 2018 4.0 Pros We take full advantage of such a CRM as Bitrix24, because it has the ability to work with files and ready-made forms, using the application, you can assign meetings to colleagues and confirm participation in events, has video communication functions. In addition, there is a cross-platform and free application from Bitrix for mobile devices. Cons If you want to use Bitrix24 for mobile devices, you will have to buy the whole CRM and learn how to organize your work with it. Review Source RG Ryan G. Director Primary/Secondary Education Used the software for: Less than 6 months ### "Easy to use, good functionality for a start up" November 8, 2017 4.0 Easy to use software, easy to navigate. Using the free version is great for a start up trying to keep costs at a minimum, it has all of the basic functionality that you need. I'd recommend. Pros Easy to use, great for a start up company (I'm using the free version). Easy to navigate and has the functionality needed to keep good records. Cons I'm from England and there doesn't seem to be a GBP or options for England. This hasn't proved a massive issue when using other software too. Review Source RS Rohan S. Market Analyst Restaurants Used the software for: I used a free trial ### "Business Process Management Was Seamless" June 12, 2019 4.0 Pros Bitrix24 is super easy to setup and it allows a user to add multiple collaborator, plan projects and set schedules of a different tasks. Cons Unfortunately, this application cannot be entertained on windows phone which I least like about it. Review Source Telmo S. Assistant Professor Higher Education Used the software for: I used a free trial ### "Excelent for academic projects" September 14, 2015 5.0 The academic projects sometimes are not easy to manage. With Bitrix24, due to its multiple features and interfaces to multi platforms, project management is an easy task. Pros easy usage; multi platform; Cons The software should allow disabling features for a specific type of users. Review Source JCA Juan Camilo A. international Business Market Research Used the software for: I used a free trial ### "BItrix24 magnificent" November 21, 2018 5.0 Pros definitely this tool is excellent to manage your projects very intuitive and robust I did not expect less from Bitrix Cons super good excellent if I could I would say 7 stars, I have not had any kind of problems great collaboration tool Review Source KR Kerby R. CEO Food & Beverages Used the software for: 6-12 months ### "Great service." August 20, 2020 5.0 So far it's been great. Every one is able to see what they are responsible for, and see the outcome of every one else's work in real time. Pros I'm fairly new to Bitrix24. So far I enjoy it immensely. Keeps the whole team filled in on everything. Scheduling, deadlines, files, and so much more. Cons I'm still figuring it out. We started using the service because it helps us to accomplish our goals from multiple sites. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.