# Page 9 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Bitrix24 the right Task Management solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 201-225 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sarla S. Operation Head Staffing and Recruiting Used the software for: Less than 6 months ### "Bitrix24 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team" May 2, 2021 1.0 Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee performance and lead management efficiency, The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding Hope you understand and trust your customer's hard-earned money, understand their problems, help them grow with the right kind of solutions, rather than just with your patient reply, "SORRY we don't have this feature right now, new development request has been created." Pros When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system. We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report. Cons You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes. Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment. Bitrix24 lacks sheer understanding of the basics of the sales process Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy. So after lead validation, the mail is sent after that follow-up begins then its success or failure Everyday sales team have to work on this process but sad to say No reporting structure at all -Employees Lead Management (the chart is showing but not working in CRM ANALYTICS) -Custom field tab reporting not there at all -If you want to see entire sales employee's daily activities Bitrix24 does not has it at all like how many leads validated, email sent, call made, task scheduling -Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features -If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24 -They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. -Your email bounce back no reports Review Source Roman Y. Product Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Bitrix24 - Good CRM for Small and Mid Business" December 21, 2022 5.0 Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to them and add custom fields. Task tracking is focused on collaboration and does its job great. We use Bitrix to hire new workers and track analytics of the HR department Pros \- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads Cons \- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports Alternatives considered [Kommo](https://www.capterra.com/p/120048/amoCRM/) Reason for choosing Bitrix24 Bitrix has free version, so you can try and use it for free for solving simple tasks. Price is very reasonable. Review Source Alessandro A. Responsabile Tecnico Business Supplies and Equipment Used the software for: 6-12 months ### "Gestione semplice del lavoro in Team e non solo" April 8, 2023 5.0 La mia esperienza con Bitrix24 è assolutamente positiva, nel periodo in cui l'ho utilizzato la comunicazione sui task da gestire con i colleghi è diventata automatica e veloce, consentendo anche di risparmiare il tempo di fare report e aggiornare tutti sugli avanzamenti. La possibilità di comunicare via chat si è rilevato particolarmente utile quando qualcuno si è trovato a lavorare in smart working. Pros Ho trovato Bitrix una semplificazione ottimale per la gestione dei task, sia per quelli tra colleghi, sia per una gestione del lavoro individuale. La possibilità di inserire file ed elenchi con tag agli altri collaboratori, ha di molto semplificato la comunicazione all'interno del team, e anche la fase di monitoraggio da parte del capo. Cons La parte di ricerca e filtro non mi è sembrata molto funzionale, e alcuni passaggi della creazione dei task li ho trovato poco intuitivi, forse per la traduzione in italiano. Review Source Jorge Rene A. Consultor Independiente de TI Computer & Network Security Used the software for: 1-2 years ### "A Secret Jewel" August 20, 2018 5.0 Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it. Pros 1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support Cons \- The free version attaches a Bitrix24 reference at the bottom of every email. - A couple of functions are not polished or clear enough (at least for me). - Don't have an accounting feature. Review Source Rohit L. Management Consultant Management Consulting Used the software for: 1-2 years ### "Great Value for Money" October 26, 2022 4.0 It is a very good app with almost all that one can think of. Pros CRM, Task Management, Time tracker are among the best features in the app Cons Document mgmt and mobile crm dont work too well Alternatives considered [Teambridge](https://www.capterra.com/p/201704/Teambridge/) Reason for choosing Bitrix24 Value for money Review Source BW Bennett W. Director of Operations Financial Services Used the software for: 2+ years ### "Online Time Clock: Bitrix24" August 23, 2023 5.0 Real-time file sharing.Team collaboration.Task and project management. Pros It combines CRM, file sharing, time tracking, task and project management tools in one central repository. Cons I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues. Review Source Jose G. CTO Market Research Used the software for: 2+ years ### "A Strong CRM for Growing Businesses and Sales Teams" November 13, 2022 5.0 Bitrix24 is a great CRM for advanced users and professional sales teams and marketers. For new users, it's important to highlight the learning curve to achieve the maximum results with this platform. Pros Bitrix24 has an extensive CRM module, where we can track and store the data we need about our leads and clients. Even though Bitrix24 offer other modules like Websites builder, the CRM is the feature I like the most about this great app. Cons Me and some members of my team felt Bitrix24 user interface was a little bit overwhelming compared to other CRM platforms out there. I believe Bitrix24 user interface could be simpler. Alternatives considered [Taskade](https://www.capterra.com/p/170932/Taskade/) Reason for choosing Bitrix24 Our business partner convinced me that Bitrix24 was the best fir for our company. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Business partner recommendation. Review Source RP Redley P. Network engineer/ Student / Freelancer Computer Networking Used the software for: 6-12 months ### "Overall Review of Bitrix24" January 4, 2023 4.0 Pros \- Easy to use (for me at least)- Offers and array of collaboration tools- Highly Customizable- Quite affordable compared to the masses Cons \- Limited features (for larger organizations)- Support- Integration may be somewhat limited Review Source Zuhairah A. Marketing Communications Specialist Internet Used the software for: 2+ years ### "Reliable CRM platform" April 7, 2021 5.0 We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task. Pros Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details. Cons There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Bitrix24 is rich with feature that we need to manage our CRM module more easy and efficient. Review Source Mohsin A. Software Development Manager Computer Software Used the software for: 1-2 years ### "Project Management on fingertips" December 22, 2021 5.0 The overall experience with Bitrix24 is great it is helping my organization in many ways in terms of project and task management, internal communications or chat, managing employee's performances, etc. Pros The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks. It also gives a detailed employee efficiency for better performance. Cons The workflow feature of the application is a bit tricky to use. This is although a very great feature but due to it trickyness makes it difficult to understand or to configure. Review Source Syazwani I. Talent Acquisition Executive Financial Services Used the software for: 1-2 years ### "Project management managed well with Bitrix24" February 22, 2021 4.0 Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software. Pros Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others. Cons Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Sendinblue doesn't have hub for video call and video conference. Review Source Nurul Suhaila A. Information Communication Technology Coordinator Telecommunications Used the software for: 2+ years ### "Powerful tools to manage project tracking and planning" June 14, 2022 4.0 Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation. Pros The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff. Cons They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature. Review Source Evelyn S. Producer Marketing and Advertising Used the software for: 1-2 years ### "Bitrix 24 a handy tool to use on big teams" November 8, 2020 3.0 I used bitrix24 while working in a digital media agency, for a team of around 150 coworkers and owrking in different cities it was very helpful. As I worked on the media production department is a critical need to send media as photography and video very quick or in real time and this was kind of hard to do on the mobile version so I had to ask the person by a message on bitrix to check other chat as telegram or whatsapp to send the images. As a CRM, cloud for documentation and message it works great and is at a very nice price. Pros I like very much having the team information on quick access, I can easily find the contact for a colleague that I've recently started to collaborate with, it also shows birthdays, achievements and status so if the company wants to use it it can be used as an intern social media to show any goals, projects or announcements of the team and business. I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you. Cons Sometimes the software had delay on the message delivery or it show an olds message as new. The mobile data consumption on the mobile app is heavy, also is hard to send pictures or media on the mobile version. Review Source NO Nusret O. CEO Venture Capital & Private Equity Used the software for: 1-2 years ### "Bitrix24 is absolute REGRET , its terribly Abusive, after paid 1500, one must pay 3000 to developers" May 25, 2023 1.0 ITs terrible, after I paid 1500 usd , I REALISED THERE IS NO SUPPORT, NOBODY...... AND YOU NEED lot of integrations, developments to be able to use the product, its slow, buggy, terribly complicated, there is no documentaries to learn, no possibility to integrate yourself even with calendar, its a trap and scam , I lost lot of money ........... Pros NOTHING, it is Trouble of my business life , I regret the day I picked that Cons after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS A TRAP Review Source CS Cassidy S. Consulting Team Lead Information Technology and Services Used the software for: 2+ years ### "Every company must keep track of tasks, deadlines, and available resources" April 5, 2023 4.0 To effectively track, search, and create internal fluidity, familiarity with Bitrix24—the software of choice for project management, task management, marketing, and CRM analytics—is essential. Bitrix24 has been instrumental in getting more people to join the service to increase efficiency. We have made extensive changes to the organization and distribution of documents; this process is now the benchmark by which we judge and manage the quality of your products and services to maintain accurate records. Pros File management processes, while seemingly unimportant, can have an impact on administrative expenses. We can save time, money, and effort thanks to this terrific platform, and our relationships with customers and clients have significantly improved. Bitrix24 is the most complicated tool on the market right now. Still, it is also the most effective at optimising such files and attaining the most appropriate performance in the quest for supposedly improved solutions for file quality management. Cons Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Functional and collaborative communication tool" January 23, 2023 4.0 It improves work flow by enabling secure, remote online communication. This solution uses professional-grade tools to satisfy all needs, from collecting team opinions to monitoring financial operations and trade. Pros Tasks, projects, and pipelines are Bitrix24's best features. It helps manage project roles. Functions can also classify members. It defines workflow management, project organization, and scheduling skills. Cons It is thorough and straightforward to integrate into business, so far. It's simple and customizable to your company's needs. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) This tool's flexibility to adapt to today's users is its most important feature. It allows us to communicate via chats, conferences, or calls, document each step, and see as a team what we've done and what's left to do. Review Source PK Parth K. Web Developer Information Technology and Services Used the software for: 2+ years ### "Multitasking Project Management Platform To Improve Efficiency" March 19, 2023 4.0 It is appropriate and relevant and has a solution for any issue. The greatest thing about Bitrix24 is its CRM features like tasks, projects, and pipelines. It aids in keeping track of the responsibilities that project members are assigned. Processing reports is simple. Pros Bitrix is a user-friendly tool that makes collaborative work enjoyable. I created a number of websites, and each time the outcomes were good. Free websites that include phone and chat functionality can be made using it. We can easily add users using an admin account, and we can also view all user account activity. Cons It takes a lot of time to understand the objectives of the application because it is slightly different. When I first started using it, the features it offers left me feeling confused. You should watch tutorials and read guidelines to use their full potential. Review Source kM khaled M. CEO Farming Used the software for: 2+ years ### "a little bit of this and that" May 24, 2023 4.0 its the bumping heart of the business helped me to run a mega operation company with so mush less employees Pros a nice collection of features that really help kick start the business Cons very slow deployment of new necessary needed features Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bitrix24 free features and pricing Review Source HN Huthayfa N. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is the best thing happened to me at work " October 18, 2023 5.0 I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work. Pros Everything about Bitrix24 is awesome. It just makes doing work easier and more productive Cons Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bitrix24 Price, scalablity, and complete functionality Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Bitrix24 gave me everything I ever dreamed to have in my work Review Source VI Ven I. Tech managing app partnership Marketing and Advertising Used the software for: 2+ years ### "Good Product but Poor Service - Definitely not located in USA" January 31, 2020 1.0 I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep. Pros User Interface. Easy navigation Less Learning Curve Cons They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing Bitrix24 Just better user interface Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Just a better interface, but zoho support makes it all worth to be using zoho. Review Source lH lee H. CEO Medical Devices Used the software for: 6-12 months ### "Complete Scam" January 31, 2021 1.0 If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY! Pros NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work. Cons difficult to train staff on, difficult and expensive to obtain support Alternatives considered [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Reason for choosing Bitrix24 initial price was more attractive with b24. ended up spending many thousands more with b24 and wasted months of development time that Salesforce would have had available ( out of the box) Review Source CARLOS RODOLFO V. tic Computer Hardware Used the software for: I used a free trial ### "monitoring of the employees with Bitrix24" December 4, 2023 4.0 It is ideal for large organizations, where Bitrix24 is adaptable for the company and for the different areas of the company. Pros we like Tracking projects, tasks and time spent. storage must be allowed by permission, its interface is similar to that of Facebook Cons The disadvantage of this tool is that it is not so well known in the market, and therefore it is not widely used. So they don't know its many benefits. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 1-2 years ### "Team Collaboration Tool with Task Management Capabilities " June 3, 2022 4.0 Collaboration on projects, file sharing and live chatting. Pros Bitrix24 improve productivity by enhancing team collaboration, task management and file sharing in one single solution. Cons Bitrix24 has a lot of features, which I have never completed to customize all. Review Source SS Samir S. Sócio Advogado Judiciary Used the software for: 6-12 months ### "Seria bom se realmente funcionasse" May 22, 2023 2.0 De uma forma geral, a experiênia tem sido péssima. E o Bitrix pouco se importa. Não fazem absolutamente nada para melhorar a experiência do cliente. Pros A quandidade de funcionalidades é boa, porém não funcionam na prática. Cons O suporte é HORRÍVEL. Praticamente, não existe. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Preço Review Source Cedeno A. .NET Software Engineer Marketing and Advertising Used the software for: 1-2 years ### "My Experience with Bitrix24" June 26, 2022 4.0 Task scheduling. Billing & invoicing. Pros I like that Bitrix24 has a mobile application for both Android and iOS. It offers billing & invoicing and task management tools in one place. Cons Unfortunately, mobile application isn’t highly customizable. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.