# Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitrix24 the right Online CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/e-invoicing-and-peppol/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows.“ January 24, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 AU Adrian U CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools“ September 19, 2025 GF George F Volunteer Support WorkerCivic & Social Organization, 2 - 10 employeesUsed the software for: I used a free trial. “The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses.“ November 4, 2025 RC Remy C DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses.“ June 3, 2025 SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is not that great and it can take days to solve issues within the software.“ January 24, 2026 rk raj k Managing directorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents.“ August 28, 2025 Zaina K Brokerage Operations SpecialistReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “We did not ultimately end up using this program and subscribing due to some technical errors with the program.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tichaona Redemptor R. Graphics desinger Printing Used the software for: 6-12 months ### "Digital business enterprise." February 9, 2024 4.0 Exciting and mostly informative with all features Pros Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information. Cons too many templets that has been used by other users of the platform Alternatives considered [Upbase](https://www.capterra.com/p/240951/Upbase/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Bitrix24 Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients Switched from [Upbase](https://www.capterra.com/p/240951/Upbase/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Checking more project management tools that can assist business. Review Source Response from Bitrix April 24, 2024 Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "A good all-round platform" November 27, 2025 4.0 My overall experience was positive. The platform met our needs for remote work connection, CRM, documentation, and more. Pros It was a versatile platform with lots of functionality. The user interace was mostly intuitive and easy to use. Cons I didn't find the CRM as functional as other CRMs I have used, but it was still sufficient for what we needed it for. Alternatives considered [Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Bitrix24 It best met our overall needs and budget Review Source Response from Bitrix December 4, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24! AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. CC Christopher C. CEO Logistics and Supply Chain Used the software for: 2+ years ### "POV Review on Bitrix24" September 19, 2024 3.0 Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off. Pros Open Channels and messaging integrations with mostly all social media platforms and the website builder. Cons I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area. Alternatives considered [Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Operations Hub](https://www.capterra.com/p/226298/PieSync/) Reason for choosing Bitrix24 Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Doesn't have Chat/Messaging integrations like that of Bitrix24. Review Source Response from Bitrix October 11, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. JCF Juan Carlos F. Development and Programming Bitrix Coordinator Financial Services Used the software for: 2+ years ### "We use Bitrix24 because is good" September 18, 2024 5.0 We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform. Pros Flexibility, adaptability, it has a lot of tools and a strong api directory. Cons It does not have multiple steps automated campaigns. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Because it is very complete, it is not an ERP, but it gets close to it and it is affordable. Review Source Response from Bitrix October 11, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. JA Jan A. Founder Non-Profit Organization Management Used the software for: I used a free trial ### "Easy and Simple app" January 5, 2025 5.0 A great and simple experience. Great way to handle your business and employees. Pros The great overview and desktop layout. The many features. The simple and easy way to handle your business Cons Nothing Yet. I am still testing and I am almost sure this is my platform. Switched from [SmartSuite](https://www.capterra.com/p/242046/SmartSuite/) More simple and easy platform to manage your business Review Source Response from Bitrix January 15, 2025 Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Frank C. Independent Business Owner Alternative Medicine Used the software for: I used a free trial ### "Well established for large businesses" October 27, 2025 3.0 Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient Pros good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient Cons Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. Review Source Response from Bitrix October 29, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24, Frank. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. MB MArco B. Sales Telecommunications Used the software for: 1-2 years ### "Bitrix CRM " October 22, 2024 4.0 It was good. i use it every day as my CRM software. It help me manage customer needs Pros First that it has a free version to try and understand before buy it. Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :) Cons Interface is a little too complex and colorfull. it has few personalization option for me Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Cost and complexity. Bitrix is very simple in comparison to other CRM Review Source Response from Bitrix October 25, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success. JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "All Services under One Advanced Umbrella" January 9, 2025 5.0 24.7.12.365 cloud PM, VC, BIM persistent chatting rooms, and milestones project management guru. Pros Unique multi-purposed UFI design for mega and encrypt project and tasks management and UC, UCaaS and BIM services under one umbrella. Cons I'm much OK with all modules it has, nothing to air for now. Review Source Response from Bitrix January 15, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Jesse! We look forward to continuing to support your firm's growth and success. CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Bitrix gets the job done." June 4, 2025 4.0 Used Bitrix for patient enrollment to pull up their accounts and keep notes on services or appointments. Pros Can be used for more than one thing. Similar to Salesforce, it was meant for another type of function but works just fine for our purposes. Its got a lot of features that are very helpful. Cons The navigating can be difficult depending on what you are trying to do. If you leave a page, you have to start completely over. Review Source Response from Bitrix June 17, 2025 Hi Carla! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. CF Connor F. People and Culture Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Keeping everything in the same place; tasks, tools and teams." October 28, 2024 4.0 Proven game changer tool for empowering team meetings to be more productive and professional. Pros I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned. Cons It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work. Review Source Response from Bitrix November 6, 2024 Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. YA Yusuf A. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "General review" February 28, 2025 2.0 Pros Cheap, costumizable, always update and affordable Cons Slow, bad support service, limited report dashboard Review Source Response from Bitrix March 3, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. AM Anna M. HR Marketing and Advertising Used the software for: 1-2 years ### "My humble opinion as a beginner" September 14, 2024 3.0 I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think Pros I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it. Cons As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn. Review Source Response from Bitrix September 27, 2024 Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. RP Rebeca P. Graphic design Graphic Design Used the software for: 6-12 months ### "All in one CRM" October 15, 2025 5.0 Would not really say anything too bad about it. I think it's the best CRM I have worked with so far. It is like having an item company within a tool or item. Pros I like its layout; it's very customizable, and it's easy to set goals or organize my tasks. It is interactive and enjoyable to use. Cons I have used it for a little while and honestly, I can't say I dislike it about Bitrix. If I had a complaint, it might be regarding having more free options for editing the page. Review Source Response from Bitrix October 31, 2025 Thank you for your comprehensive review of Bitrix24, Rebeca. Our goal is to provide a versatile platform that supports a variety of work processes, and it sounds like Bitrix24 is aligning well with your needs. AZ Ali Z. Zeyyun Program Development Used the software for: I used a free trial ### "The comprehensive review of all details, frankly " May 15, 2025 5.0 Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending Cons The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen Review Source Response from Bitrix May 19, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Ali. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. TH Teresa H. Accounts and Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Try it - you'll like it!" August 27, 2024 5.0 Very good. Relatively easy to use and customise for our business. Pros Customisable, relatively easily with support from notes and bitrix chat support. Cons Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand. Review Source Response from Bitrix August 30, 2024 Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business. Ankit D. Digital Marketing Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Excellent project management program" March 4, 2025 5.0 I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. Pros It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats & video calls, meetings, calendar, time tracking, task reminders, document sharing etc. Cons It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. Review Source Response from Bitrix March 7, 2025 Hi Ankit! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. MF Mike F. The Master Reviewer Food & Beverages Used the software for: 6-12 months ### "Master Reviewer" March 20, 2026 4.0 My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. Review Source Response from Bitrix March 26, 2026 Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Şenol K. Business Developer Computer Software Used the software for: 1-2 years ### "Bitrix24 CRM and Business Management System" August 19, 2024 5.0 We have structured our company and all its departments specifically for our company and we are using them. Pros I can effectively manage and control the entire company and its departments with a single screen and multiple jobs. Cons Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system. Reason for choosing Bitrix24 Because it can be structured according to the company's operation Review Source Response from Bitrix August 22, 2024 Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform. NW Nsogbu W. Assistant Hatchery and Early Stage Manager Farming Used the software for: 2+ years ### "Project Time Tracker: Bitrix24" July 13, 2024 5.0 Tracking time on projects, file sharing and instant messaging. Pros Availability of an extended range of features in one place is what I like most about Bitrix24. Tracking time on projects is automated which saves time for 24.7. Cons Bitrix24 barely offend me when using it to send messages and manage projects. Review Source Response from Bitrix July 17, 2024 Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us. JB Jessica B. Digital Content Creator Broadcast Media Used the software for: 1-2 years ### "Bitrix24, a great customer support tool and it's free " September 30, 2024 5.0 I's a great customer support tool an all in one solution. Pros It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. Cons Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free! Review Source Response from Bitrix October 2, 2024 Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. SK Sumesh K. Freelancer Information Technology and Services Used the software for: I used a free trial ### "Pro-friendly Business Management Tool" January 24, 2025 5.0 Really a Pro-friendly application for the users who looks a different experience in Business Management Tools Pros The user experience and User Interface are really amazing Review Source Response from Bitrix January 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. Talk to a Capterra advisor for free and get results within 15 minutes.