# Page 2 | Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/AssetEssentials/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 2 - Reviews of Asset Essentials ## Showing most helpful reviews Showing 26-50 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Jay D. Special Projects Foreman CMMS Administrator Primary/Secondary Education Used the software for: 2+ years ### "Would Definitely Recommend" February 26, 2026 5.0 My overall experience is very good, if I have an issue that is dragging on contact my client success manager and they look into it immediately. Pros I like the fact it is extremely customizable; I have built our system from the ground up and so far, anything that anyone has need it to do, I was able to build a workflow to accomplish the task. We use SSO so security is tight. We are a medium size school system and compared to other application we use the value for is on point. We use this system for all work ordered and asset management, we live and die by it, It always works and if I do have an issue support is timely into looking into the issue and finding a resolution. Cons The biggest issue we have is it doesn't offer text message notifications for work orders. The notifications with email are ok, but text messages are much easier. Alternatives considered [Schoology](https://www.capterra.com/p/128481/Schoology/) Reason for choosing Asset Essentials School Dude was being phased out, and we were not aware at the time. Switched from [Procore](https://www.capterra.com/p/56250/Procore/) We switched because the product we were using did not work. Review Source CB Cara B. Process Improvement Manager, Energy Manager Education Management Used the software for: 1-2 years ### "Asset Essentials for Education use" March 3, 2026 3.0 It's been ok. I would like to see better mobile editing options as well as more reporting features. The implementation took a very long time but the support was good. At the time, it was the best option but I'm not sure I'd make the same choice again. It's priced similar to others in the market. Pros It's very easy to modify. It has been easy to set up 'views' for different areas to use. Setting up crews is also very easy and makes assigning work easy within a department. Cons It's no longer designed just for education so we needed to do a lot of adjusting to make it work for our needs. The reporting and analytics needs work. The adding of labor is more cumbersome than it should be. The security of the 'reporting' feature is not able to be locked down to allow nurses to use it for what we need. Alternatives considered [Incident Tracker](https://www.capterra.com/p/119211/Incident-Tracker/)[FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing Asset Essentials At the time, FMX did not have utility tracking capabilities, we also wanted to have the history from School Dude. At the time, Asset Essentials had the best app. We also looked at Incident IQ which our IT team uses. I'm not sure if that's the same product as Incident Tracker that is listed above. Switched from [Schoology](https://www.capterra.com/p/128481/Schoology/) School Dude was getting outdated and was not supported as it should be....this was the upgrade of that product. I had to select an option in the box above but School Dude was not available as an option. Review Source AR Aleks R. Maintenance Supervisor Government Administration Used the software for: Less than 6 months ### "Revolutionized our workday" March 4, 2026 5.0 Asset essentials has changed how we are able to track not just labor but expenditures as well as gives us a better workflow allows for our personnel to generate their own workorders when they come across something, better dispatching of work we no longer have to go back to city hall for new work orders and can go from job to job easily with minimal backtracking. Pros Ease of data entry including customizing. Once trained personnel have an easier time communicating with Customer support to resolve issues faster. It's value has shown just in how our work days have been more efficient. The Web interface has a very easy to use and assign. Cons lack of options on the mobile app. Mobil app logouts on Iphone that lead to issues logging in in the morning Alternatives considered [CivicPlus Municipal Websites](https://www.capterra.com/p/10023577/CivicPlus-Municipal-Websites/) Reason for choosing Asset Essentials Cost and ease of use on platform Asset essentials provided access to sandbox where civic plus had no demo for real time usage Review Source GL Glenn L. Director of Facilities Food & Beverages Used the software for: 6-12 months ### "Great Software, Even Better Support " March 6, 2026 5.0 outstanding, nothing is perfect but Brightly has tremendous support for the rare/occasional issue and it's online chat which means i don't have to pick up the phone or wait on hold Pros Easy to use, lots of features and outstanding support. App is very good and it creates an excellent database of assets and work orders and maintenance. Very useful for my team Cons Occasionally glitchy or preferences don't always seem to "take" but online live support is always available and always helpful. Alternatives considered [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) Reason for choosing Asset Essentials price and interface. met reps at Craft Brewers Conference and attended a compelling seminar Switched from [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) Hippo was switching their platform to Eptura so i thought it was a good time to shop around Review Source CM Claude M. Assistant Director Space and Planning, School of Medicine Education Management Used the software for: 2+ years ### "A great product for work order creation/management." February 26, 2026 5.0 I find it extremely easy to create my own work orders for my occupants. I am responsible for a large University School of Medicine and it's very helpful to be able to add my own detailed description of the issue as well as attach phots to help guide the techs. My customers appreciate the support I can give them to resolve their issue. Pros I like the ability to get notices when the status of my work order is either closed or changed with notes and updates to the status of the repair. Cons Sometimes our techs will close a work order without putting notes on it. Then I have to track them down to find out the outcome or the next step. I think the comments section should be a mandatory box to fill. Review Source TH Tuan H. Mechanic Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Working man" February 26, 2026 5.0 So far, it is great, there are many checkpoints and way for improvement on my parts to write up worksheets which made them presentable, acceptable and readable to the employer who monitor my work schedule. Pros What is the best way to proven to the employer that I am actually working day in and day out? With Assets Essentials app or web based allows me to do just that! I loved! Cons AI incorporates with grammars, vocabulary, or better yet with sentences improving that would be great.perhaps that would be something in the future Assets Essentials looking for better way to improve her working orders platform. Review Source KS Karoon S. Maintenance Technician Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Maintenance Technician" March 4, 2026 5.0 Preventive & Predictive Maintenance Schedule automatic preventive maintenance to shift away from reactive “break/fix” work. Reduces unplanned downtime, extends asset lifespan, and lowers repair costs. Pros Centralized Asset Tracking & Visibility Keeps all my physical assets Ex. equipment, facilities, infrastructure) in one place with detailed records of location, condition, and maintenance history and managements it in place.. Cons I did not has any experience in particulars issues on this app. with the least like, most of them are powerfully except, we need some more gramma checking during we typing words in this system. Review Source BS Brandi S. Office Manager Education Management Used the software for: 1-2 years ### "Asset Essentials gives great reporting data" June 10, 2025 4.0 We used the software for around a year, which was an upgrade from a previous version of software we had with the same company. Pros It was a good product for the work order needs we had. It helped keep work orders organized and offered great reporting options. The data from the reports was and is still superior to other products out there. Cons The mobile aspect was not what we were looking for or needing to support the amount of staff and volume that we have. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/)[TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/) Reason for choosing Asset Essentials Seemed the best option at the time for our company needs. Review Source BC Bill C. Maintenance Manager Food Production Used the software for: 2+ years ### "Maintenance Manager " September 29, 2025 5.0 I have used SAP, Tabware, and several others over the years, and Brightly is a good program for a Small Business Pros I Like that it is very user Friendly and easy to navigate through is screens to go were you want to. Cons I need to learn more on how to do a forecast to be able to see what needs to be done in two weeks as well further into so I can plan the work for my Techs. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Asset Essentials Value and Options, you offered that suited my needs Review Source DJ Donitra J. Administrative Assistant Facilities Services Used the software for: 6-12 months ### "The perfect App" March 3, 2026 5.0 My overall experience with Asset Essentials has been a 10/10, it has made running reports so easy for me and I even get to show other coworkers how to run their own reports as well, which makes things easier for me. Pros I like that I get to run reports based off of different departments and I even got to break down the reports with details. Cons I haven't found anything not to like yet, I keep finding new ways to make my job easier as the Administrative Assistant in my department. Review Source MD Mark D. Director of Facilities Higher Education Used the software for: I used a free trial ### "Good product. Needs a refresh. " September 8, 2025 4.0 Evaluated this along with other software solutions for my organization. Good company and technical support. Pros Very comprehensive capabilities. Lots of configuration available. Mobile solution is very good- better interface than desktop. Cons Interface needs updating/refresh. Cost is average- other options are cheaper depending on specific needs. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing Asset Essentials I didn't ultimately choose Asset Essentials. I picked another product. Switched from [Origin](https://www.capterra.com/p/276059/Origin/) Old product that not longer met our needs. Review Source nP nathan P. head custodian Consumer Services Used the software for: Less than 6 months ### "head custodian" March 10, 2026 5.0 great it helpful with customer service support, task management, information management, staff management Pros great customer support, great task management, security, great task management, good information management Cons nothing everything is all good I no least like about Asset Essentials. it is an amazing soft were to use. Review Source MY Michael Y. Quality Manager Chemicals Used the software for: 2+ years ### "Highly recommend " December 11, 2024 4.0 It is very good software. We do not have any issues with it. The help sections are useful and and issues requiring support were handled in a timely manner. Pros The implementation was very quick and easy. The team was very knowledgeable and explained everything throughout the entire process. It is very user friendly and has all the functions we need at an affordable price. Cons Limited viewing capabilities for users that can only submit maintenance requests, Free users. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Asset Essentials Supported our needs and was very cost effective. Review Source JK Joe K. Director of EVS and Dietary Hospital & Health Care Used the software for: 1-2 years ### "Maintain your assets from a central location" February 19, 2025 5.0 Overall we have been using it for some time, and again, it works well. Just need to improve the mobile version. Pros Ability to manage assets all in one place. Cons The mobile "app" needs some work to make it easier to use. I wish it was a real app and not just a website link. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Asset Essentials Price was competitive and had more robust features. However i didnt know the app wasnt a standalone app. Review Source AT Andrew T. Director of Public Works Utilities Used the software for: 2+ years ### "Asset Essentials is amazing" October 18, 2024 5.0 Excellent. This is our 2nd work order/asset management program and it is 1000% better than the last one. Has streamlined the work order and accounting process greatly. Pros Easy to use. Has all features we need. Can be adapted to fit your needs. Very responsive support. Cons Would like to have had more help with implementation. Alternatives considered [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/)[PubWorks](https://www.capterra.com/p/10201/PubWorks/) Reason for choosing Asset Essentials Had the ability to do everything we need. Seemed more functional and easy to use. Review Source PR Patricia R. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Well done, Asset Essentials!" October 22, 2024 5.0 Migrating to a new platform can initially be overwhelming especially when being familiar with a product that was used for a number of years and was fine- tuned to an organization's use. Overall, now that Asset Essentials is the work order system of the organization with staff utilizing the many features, it is appreciated for its efficiencies. Pros Asset Essentials continues to improve the ease of use and output of the data, proving to be an excellent resource for the organization and for the Facilities Management Managers and Staff. Cons Brightly continues to work with Clients' use and understanding of Asset Essentials and this is a process. Learning improved ways of working with a product can initially be awkward, but once users become more familiar and comfortable with the how it works, it becomes more automatic. Review Source SA Saad A. Maintenance and Facility Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "AE is a leader" October 15, 2024 5.0 Great application to organize my work orders. I like the ease of use and the ability to customize fields after initial implementation. Pros Organized, reliable, leader Improves productivity through structured asset planning The system meets our needs and what we are trying to accomplish. Cons Sometimes , slow loading and freezing I would like to see better reports so that I can "fine tune" my team and trends. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) It didn't meet our expectations I would like to see better reports so that I can "fine tune" my team and trends. Review Source KS Konstantinos S. Night Foreman Building Materials Used the software for: 1-2 years ### "Help when you reach out for it." October 22, 2024 5.0 I am thankful to have it in living. It makes living more interesting to work with. Pros Getting the job done! Makes work much more worthy. Cons Time wait for process. Having the communication for help is a winner. Review Source tP tammy P. chief janitor Environmental Services Used the software for: 1-2 years ### "chief janitor " October 16, 2024 5.0 easy with all of it easy to get in to and use Pros its very easy to get into and use and its all there that u need Cons nothing on my end . it highlights everything Review Source MB Mark B. Engineer Food Production Used the software for: 2+ years ### "Issue with a new account" October 11, 2024 5.0 Before this change, everything worked correctly, and I loved the ease of use. Pros It is a straightforward program to use if it is setup correctly. Cons I changed companies and had to move everything to a new account. Not everything was changed, so it worked like before. When I stated this, it was not addressed. Review Source DB David B. Maintenance supervisor Industrial Automation Used the software for: Less than 6 months ### "good, aver all." October 15, 2024 5.0 Positive experience . would recommend to others. Pros ease pf use. Navigation is easy, for the most part Cons Having to start at the beginning of the work orders when done with one. Review Source KP Krunal P. Cybersecurity Analyst Information Technology and Services Used the software for: 2+ years ### "Value Potential Asset Essentials" September 13, 2024 5.0 Pros Asset Essentials provides a user friendly experience to handle and receive updates on multiple projects. In addition, it allows for customization without added costs. Cons Depending on how reporting needs pertain to various users, there may be a drawback in that data cannot be exported from multiple tables at the same time. It would have to be done separately which may be an inconvenience for some. Review Source AR Arthur R. Maintenance Technician 2 Government Relations Used the software for: 2+ years ### "Love asset essential " August 9, 2023 3.0 We benefit from the overall idea of the entity. It helps organize our day. It gives us uniform structure for customers to request work. Pros The ability to see my work an know my work will in the field. I love haveing my assignments at my fingertips. The mobile app is a life saver. I wish it notified you better with new work orders. Cons It lags alot. The notification feature is terrible. My boss can send me a high priority work order an I won't see it or hear a notification for it for hours after it has been sent sometimes a whole day. And the work order has generated it just doesn't notify. So I could be in the same building but won't even know he just sent a critical work order until I open the app. Review Source Response from Brightly August 31, 2023 Hi! We're sorry to hear of your frustrations with the notification feature and any lag you're experiencing, and we would like to find a solution. We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com, so we can help? JS John S. Sr Director of Facilities Mgmt Non-Profit Organization Management Used the software for: 2+ years ### "Well worth the time & money investment " July 18, 2023 5.0 Our overall experience with Asset Essentials has been wonderful. The team at Brightly has always been helpful when I've called with a question, or needed help with a feature. They've never left us hanging! Pros Asset Essentials has revolutionized how we track maintenance in our facility. It has made record keeping and KPI tracking in our facility so much easier. Cons The mobile app has been a consistent pain point with Asset Essentials since we implemented in 2020. Our users have had zero issues or complaints about the website, but we have had constant reports of the mobile app not working. I wish there was a proper mobile website for Asset Essentials for us to send our team to when the app isn't working Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Asset Essentials We did a trial of Fiix, and found that it was difficult to apply it to our needs. I had experience with Facility Dude in the past, so when we found Asset Essentials it was a much easier transition Review Source JW Jason W. Director of Facilites and Grounds Hospitality Used the software for: 2+ years ### "Solid System" July 18, 2023 5.0 I enjoy using Asset Essentials. Have not had a bad experience with the program or Customer Support since we became users. Pros Setup was easy with a little leg work, especially adding assets and equipment, BUT putting that work in on the front end saves you a lot of time in the field, ie. if you need a pump serial and model numbers, you could just grab it from AE. I like how you can customize reporting. I also like that you can update work orders with parts on order info or scheduling info, and the submitter gets an email of the update. Great feature. Cons Asked all of my staff, and no one had any response for this question. Alternatives considered [SynergyMMS](https://www.capterra.com/p/127151/SynergyMMS/) Reason for choosing Asset Essentials Mainly because they were exhibiting at an AZA Conference I attended and performed a nice demonstration of the product. Switched from [MAPCON](https://www.capterra.com/p/33168/MAPCON/) Reporting from this system was clunky, also no work order real-time updates to the submitter. Review Source Similar Products Featured ## Related categories [Building Maintenance](https://www.capterra.com/building-maintenance-software/)[School Facilities Management](https://www.capterra.com/facilities-management-for-schools-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.