# Page 5 | Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/AssetEssentials/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 5 - Reviews of Asset Essentials ## Showing most helpful reviews Showing 101-125 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Brandy H. Operations Analyst Railroad Manufacture Used the software for: 1-2 years ### "Asset Essentials for Planned Maintenance" November 27, 2019 4.0 Overall Asset Essentials has been an incredible tool to show accountability for work orders on multiple levels from the techs, to requesters, to locations and even assets that are problematic. Pros It works great for prioritizing an keeping track of work orders from requesters along with planned maintenance schedules. The Report function is incredibly useful to assess where the techs are at with completion, labor hours, and availability. Cons The limited options for the tech accounts provide me with extra work editing their times. The timers are still tedious to use and when a work order is released on an asset it does not show details about the asset (ie. serial number or location) causing the techs to have to navigate to a different screen and research the asset to know which one it is exactly. Review Source Response from Brightly December 2, 2019 Hi Brandy, thank you for leaving a review! We appreciate your kind words and are happy to hear Asset Essentials has been helpful with tracking and reporting. Thanks again for your feedback! JH Jack H. Supervisor Public Safety Used the software for: 1-2 years ### "new user of brightly" January 16, 2024 4.0 still learning but like what we have been doing so far. Pros The initial introduction is definitely a attention getter and enjoyable to work with. Cons The program seems like it should be capable of so much more, breaking down reports to finer line items as well as more user friendly Review Source DC Douglas C. Chief Plant Operator Utilities Used the software for: 2+ years ### "AE Review" January 24, 2022 3.0 Some work orders crash while saving or they just crash without warning Pros Ease of use and tracking of maintenance. Having an online data base is also nice. Cons The mobile application is hit and miss. We use the product in the field mostly and having an application of mobility is important. Reason for choosing Asset Essentials I've used it at other agencies. Review Source Response from Brightly January 31, 2022 We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us? AS Alex S. Facilities Maintenance Mechanic Facilities Services Used the software for: 1-2 years ### "Review of reviews " January 13, 2022 5.0 overall content with this new state of the art apparatus and new innovations of the youth Pros the features it possesses to be able to analytically process the information correctly Cons The lack of team player skills and the overall impact on young maintenance employees Review Source TI TJ I. Superintendent of Parks Used the software for: ### "A Tool You Can Not Go Without" January 27, 2014 5.0 We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance. Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction. Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs. Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning. The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant. The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly. Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us. Review Source JW Jonnathan W. Facilities Director Religious Institutions Used the software for: 2+ years ### "Organize with ease" January 18, 2022 4.0 I liked the preventative maintenance tools, because they made me aware of when I may need to replace or service something. Also, to prepare for the cost to replace something. Pros The fact that it made me a lot more organized in a lot of different ways. Cons It was a little confusing at first as to what was an asset & what was not. Reason for choosing Asset Essentials I did not choose it, but very happy we got it. Review Source LP Lisa P. Custodial Facilities Services Used the software for: 1-2 years ### "Custodial " July 14, 2023 5.0 Pros Let me complete the work order you have to keep saving it until you are able to click on complete Cons To many steps you have to save it before complete it Review Source RC Regina C. Operations Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product" October 12, 2021 5.0 Pros Having all of our sites be able to create their own work order. Having the ability to have the program update the status of each work order and not have them call us to see what is going on. The ability to have the program be placed on our cell phones for easy entry of work orders. Cons Fixes issues like not being able to just attach documents and if we attached the wrong one to the wrong work order be able to take it off. Review Source JC Jennifah C. Division Administrative Assistant Education Management Used the software for: 2+ years ### "Greatful user of Asset Essentials" July 14, 2023 5.0 As a user of many different systems, I find asset Essentials really easy to use! Pros I like the ese of submitting work orders. The ability to work with other departments using this system. Cons I have trouble sometimes finding my submitted work orders ( sorting) Review Source JL Jon L. Operation Manager Paper & Forest Products Used the software for: 2+ years ### "Usage" October 21, 2021 5.0 Preventive maintenance is one of the most important aspect of this. Pros Making sure maintenance is doing the jobs assigned promptly and cost efficient Cons In the beginning the initial set up for our use, But once you have it set up in your format it is good. Review Source MG Mallissa G. Computer Teacher Education Management Used the software for: 1-2 years ### "Asset Essentials Help Desk" July 21, 2023 5.0 My experience is positive. I was able to place items on help desk that needed to get fixed and get help dispatched to areas needed. Pros I used this software to create and maintain help desk tickets for technology. It was easy to use and learn. Cons I had difficult getting a monthly list of tickets that needed to be completed. It was hard to navigate and find. Review Source SS Sean S. Director Facilities Facilities Services Used the software for: 2+ years ### "AE Complete" October 26, 2021 5.0 It's been great so far, no real complaints Pros User friendly ease of access and great documentation Cons some features need to be relooked for personalization of operation, PM scheduling needs a little work Reason for choosing Asset Essentials Moved over from SD Maintenance Direct Review Source RI Rich I. Lead groundskeeper Education Management Used the software for: 1-2 years ### "Not a fan" July 18, 2023 3.0 Pros Nothing really, it’s confusing and not easy to use. Cons You get 3 emails every work order. Review Source Response from Brightly July 19, 2023 Hi Rich, We're sorry to hear that your experience with Asset Essentials was confusing and difficult, and your frustration over getting multiple emails per work order. We would like to find a solution or better understand how we can improve. We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com, so we can help? FL Franciso L. Maintenance Manager Food Production Used the software for: 2+ years ### "Annual review" December 10, 2020 5.0 I am very pleased with the software and it's capabilities. It would be nice to maybe have some videos on how to customize the screens. Specially some of the more basic features of the software. Pros This software is very easy to use in comparison to others on the market. I like the fact that their is a lot of possibilities to customize the data. Cons I would like the report section to be more user friendly. Some of the reports are a bit difficult to create. It might just be me that needs more training on it. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Asset Essentials I have used both and have found that Asset Essentials was more user friendly for my organization. Review Source JB Jeremiah B. Plant Engineer Packaging and Containers Used the software for: 1-2 years ### "Overall good" November 26, 2019 4.0 There seems to be a lot of functionalities we do not use. Some of this is our fault due to not having a full-time monitor for DS. Pros It is the first CMMS we have used and that has helped us with not letting work orders go unfinished. Made it easy to see what happens at night/weekends at our 24/7 facility without having to call in or stop by. Live Chat is very helpful. Cons \- Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI. 2. KPI's aren't easy to set up and they don't log historical data. - Blanket licenses versus pay-per-license. - Parts entry sheet needs to be on the same page as the work order - similar to labor entry. Review Source Response from Brightly December 2, 2019 Hi Jeremiah, thanks for leaving a review! We appreciate your feedback and are happy to hear Asset Essentials has helped your team complete work orders and that you've been able to utilize live chat to get help from our support team. Our team would be happy to help you set up and use more functions within the system when you're ready! BW Brianca W. OPERATIONS ADMINISTRATIVE ASSISTANT Facilities Services Used the software for: 2+ years ### "Honest Review" June 30, 2022 5.0 Pros The software is self-explanatory and the customer service support is awesome and always available. Cons I actually don't have any complaints, enever I have an issue and it's normally minor, like for example finding a particular area. When those problems come along support is always there to assist. Review Source AT Andrew T. Director of maintenance Education Management Used the software for: 2+ years ### "Rusd racine wisconsin" December 13, 2023 5.0 Excellent robust system to execute my work Pros Thorough execution of work order management Cons Slow server response time though great features monile app Review Source CJ Carlton J. MS Science Teacher Education Management Used the software for: 2+ years ### "Asset Essentials Review" April 2, 2024 4.0 It has been a good experience. The school has consistently used the system, so it has functioned well. Pros It works well with to keep track of things being maintained in our system Cons There seems to be a lot of extraneous information on the main page Review Source JB Julie B. Conference Services Specialist, Services Corporation Education Management Used the software for: 2+ years ### "Asset Essential/Brightly Review" July 21, 2023 3.0 Pros Easy to submit and view work orders submitted for various tasks. Love the mobile feature. Cons Too many email updates. Time in the que does not always represent the responsiveness of a need. KPIs could be easier to track. The interface could be simplified. Review Source KK Kay K. Order Fullfullment Supervisor Consumer Goods Used the software for: 2+ years ### "Great Value for Small Manufacturing Plants" July 25, 2023 4.0 Overall it was easy to use and easy to set up Pros Work orders are thorough and give a good history of cost, supplier, actual repairs. Being able to attach invoices, etc. is a great help. Cons I found trying to schedule preventative maintenance difficult. It never calendared out as expeccted and always caught us off guard. Took a little while to figure out hierarchy for setting up assets. Having someone walk us through initial set up would have been helpful. Reason for choosing Asset Essentials Price. Review Source NT Nicholas T. Cylinder Maintenance Supervisor Chemicals Used the software for: 1-2 years ### "User Friendly, Easy to use, Great Customer Support" January 13, 2022 5.0 Overall I have loved my experience with Asset Essentials. We are a small company and don't even use the program to its full potential, however it is customizable to cover all our needs to track all types of maintenance, scheduling, assets. The customer service has been a great experience any time I have had issues. No complaints here! Pros How easy it is to use this product, and how it fit all of our needs. Very customizable Cons Improving how to look at meters, and hours between reads without having to go find the asset, the last read, and do the math to see how many hours something has ran would be nice. Reason for choosing Asset Essentials For reasons listed above Review Source rW randle W. admin svcs. 2 Professional Training & Coaching Used the software for: 1-2 years ### "work hard" July 13, 2023 4.0 i get my work done Pros easy to access,and i like the set up to get my job done. Cons sometimes it runs slow,i dont have the patience to wait. Review Source jA juan A. maintenance Machinery Used the software for: 1-2 years ### "asset essentials" March 7, 2023 4.0 okay Pros easy to use great and easy to learn great for scheduling Cons too many extra steps to create work orders Review Source RP Ronald P. Engineering and Maintenance Manager Chemicals Used the software for: 6-12 months ### "A great product at a great price" June 28, 2022 4.0 Implementation was easy as was general training for everyone. Pros The web based nature was a something to overcome, but once we did, it is great to have everything available to everyone almost anywhere. WO creation is simple and straightforward. Cons The basic reporting does not cover a lot of my needs but there are workarounds. Review Source EK Eric K. Director of Facilities & Construction Hospitality Used the software for: 1-2 years ### "Almost there..! I think a few more updates needed!" June 23, 2022 4.0 Not bad, but not great. Customer service is top-tier. Pros Reliable and customer service answers quickly. Cons Processes need to be more streamlined and user friendly. Reason for choosing Asset Essentials I used Maximo, but that product is too advanced for my needs here. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.