# Page 8 | Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/AssetEssentials/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 8 - Reviews of Asset Essentials ## Showing most helpful reviews Showing 176-200 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TL Troy L. A/v texh Facilities Services Used the software for: Less than 6 months ### "Work order " July 25, 2023 4.0 Pros Choices for printing work orders it was also easy to learn Cons Not Showing the whole work order you have to open it up to see all info Review Source JP Jack P. Principal Primary/Secondary Education Used the software for: 2+ years ### "My Experience with SchoolDude" April 27, 2015 5.0 Pros Ease of use. Significantly less paper work. Quick response when service is indicated. Keeps everyone who needs to be aware of an issue informed. So far the process has worked as advertised. It has allowed our staff to provide quick and accurate responses. There is more accountability when a request is made in writing, approved by a supervisor and acted upon in an efficient amount of time. Cons I really can't think of anything. Maybe making deleting a request easier. There are times when the situation submitted has been addressed through a conversation and there is no need for the responder to take action. Review Source JO James O. Building Service Worker Facilities Services Used the software for: 1-2 years ### "User review" January 13, 2022 5.0 Easy to use. Pros As a user Its easy to use. Very self explanatory. Cons So far ive found no downside to using this product. Review Source KS Ken S. FM Consultant Facilities Services Used the software for: 6-12 months ### "No narrative review " October 21, 2021 4.0 Build out was easy with help of support staff Pros No narrative review is being provided at this time Cons No narrative review is being provided at this time Review Source TD Tracy D. Facilities Coordinator Primary/Secondary Education Used the software for: 2+ years ### "Repair Assistance 101" April 28, 2015 4.5 Pros Maintenance Direct keeps great records and history of repairs and those who submit them. It helps to retrieve similar issues and generate vendor repairs as a combined problem, rather than piece meal each repair separately. In the long run, it is a tremendous cost savings overall. Cons Changes that are not always made known ahead of time that I feel are a sometimes a loss of accessibility. Example is password reset on the administrative side. This has recently changed and it does make it more cumbersome to figure out new user errors such as duplicate logins. Review Source KF Kim F. Library Media Specialist Primary/Secondary Education Used the software for: 2+ years ### "Tech Request Made Easy" April 22, 2015 4.5 Pros I like this product is easy and straight forward in entering a request. Only the facts are needed; not any unnecessary questions to clutter the request. Cons It is a little irritating when you can't login when you forget to pull down to itdirect and have to start over; there needs to be an option for iDevices or Android devices and netbooks rather than hardware. Finally, when checking on tech requests, it would be nice if the list pulled up with newest first. I know that is an option at the bottom, but sometimes I forget and have to go to end; Review Source AB Ashley B. Office Manager Primary/Secondary Education Used the software for: 2+ years ### "Great Product and Great Customer Service" April 7, 2015 5.0 Pros The product works great for the administrators, technicians, and users. We get positive feedback regularly about our use of this product. And if there happens to be something we don't understand about the product or some way we think the product could be improved, the customer service is happy to respond to requests and take recommendations into consideration. Cons Honestly, there's not really anything we don't like about them. They have a good product that they continue to improve. I guess I just wish they had more products. Review Source JH Jennifer H. IT Director Primary/Secondary Education Used the software for: 2+ years ### "Probably ok for Maintenance tickets but terrible for IT requests" March 10, 2015 1.0 Pros The one thing that I do like about this system is that if you use both IT and Maintenance, you can send a ticket over to the other side without reentering it. Cons The biggest issue with this software is that everything about IT tickets is difficult. It's difficult for the users to create them. It's difficult for the staff to manage the assignments. It is counter-intuitive to enter work done on the ticket. Because there is no real security, it exposes our ticket content to the world if they just enter an email address. Review Source DM Derek M. Purchasing agent Building Materials Used the software for: 1-2 years ### "Dude Solutions for Maintenace Department PMs" December 6, 2019 4.0 Having all of our maintenance PMs and annual projects in one program has made it easier to plan ahead. Pros Organization and the timeline that the reminders would come out. Cons With a web based program there is always the possibility that you will not have access to the program at all times. Review Source Response from Brightly December 9, 2019 Hi Derek, thank you for leaving a review! We're thrilled to hear Asset Essentials has helped with organization and planning ahead, especially for PMs and annual projects. Thanks for being part of The Dude! MM Marcelo M. Senior Director, Engineering Hospitality Used the software for: 2+ years ### "AE good value for the money." October 26, 2021 4.0 Very good. Pros Simple to use, good value, not too complicated to integrate into any environment. Cons I don’t have anything negative to express abou the software. Review Source CS Christy S. Office Manager Primary/Secondary Education Used the software for: 2+ years ### "Maintenance Direct has been a lifesaver for our department." April 22, 2015 5.0 Pros SchoolDude has the best customer service department! We really appreciate their prompt and friendly staff. Maintenance Direct is very user-friendly and allows unlimited user access. I loved that it was so easy to implement, you only had to enter minimal amount of data before using. Cons The only thing I can say is maybe allowing some customization in some of the filed categories instead of having to use their default list. Some districts may use different ways to describe the same function. Review Source RS Robert S. Machinist/ Press Set up Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Satisfaction" February 21, 2023 5.0 Pros Ease of use, User friendly. That is all. Cons I wish our Maintenance Dept. would get on board and use the software to coordinate repairs WITH us. So nothing the sotware designers are doing, an internal thing. The software sits there under utilized. Which is a shame. Review Source DD Doris D. Office Manager Primary/Secondary Education Used the software for: 2+ years ### "SchoolDude software is outstanding." April 7, 2015 5.0 Pros SchoolDude software is user friendly, with amazing reporting features. The Client Services Team goes above and beyond in support of the SchoolDude products. Client Services is not provided from a foreign country. The staff is easy to understand - there is no language barrier. SchoolDude University provides a unique opportunity to expand product knowledge and build relationships with peer institutions. Cons There is not a single aspect that I am unsatisfied with. Review Source DW Dale W. Primary/Secondary Education Used the software for: 2+ years ### "Wonderful and Amazing" June 26, 2015 5.0 Pros The Product is easy to use, and has wonderful reporting capabilities. Since the product is web based it can be accessed from anywhere. Since the product is web based School dude has the capability to do comparisons on how you are doing in relation to the rest of the world. This shows me what areas we need to improve on and what areas we are doing great on. Cons We cannot have a work order assigned to more than one person. Can you guys please change this? Review Source BJ Brad J. Used the software for: ### "" February 28, 2013 5.0 We have multiple facilities across three counties, so we are mindful of travel time and expense. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs. The amount of training for the end users was minimal, staff were able to use the system in just minutes after receiving start up notification which included log-in and short introductory training (Less than 5 minutes and this was done electronically and individually without any special face to face or group training sessions) which made implementation and training costs minimal particulalrly for work requesters. The customer support is fantastic and has exceeeded my best expectations. I have and will continue to recommended MaintenanceEdge to several of my peers that manage Healthcare Facilities across the United States. MaintenanceEdge is a great product with great support, a winning combination for the facilities I'm responsible and my team that manages them! Review Source NL Nick L. Computer Technician Primary/Secondary Education Used the software for: 1-2 years ### "School Dude Review" April 24, 2015 4.0 Pros The product is always up to date and keeps in real time with requests that our clients have put in that help us to reach them faster. It also is an easy to use source for checking into the history of requests along with dates submitted and dates completed. Cons Sometimes the product does force some of our tickets into a limbo of sorts when we've tried to assign it employees. It goes into a place in which it's not assigned nor is it open. This issue has caused conflict several times in which someone is waiting for help but we had no idea until we do a full search in which it will then be visible. Review Source NB Norm B. Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Easy to use and capable." May 8, 2017 5.0 This system will satisfy our needs for at least the initial five years of a conversion to RCM. Pros Ease of use for price, great reporting. The Dude Intelligence reporting is newly developed and comes right out of the box with great graphs and organized data. Cons Currently limited in long term root cause failure analysis due to restricted levels of asset organization. Review Source BS Butch S. IT Director Primary/Secondary Education Used the software for: 2+ years ### "Review of Maintenance Direct" April 23, 2015 5.0 Pros As a Technology Coodinator, I evaluate a lot of different software. ALL of the School Dude products are simple to setup and very easy for the customer to use. The tech support above and beyond what is normally expected. They were able to fix my routing issue in less time than it took for me to login to the portal. Cons I wish School Dude was more affordable. On the other hand, you get what you pay for in life. Review Source JR Jim R. Facilities Manager Primary/Secondary Education Used the software for: 2+ years ### "Director of Facilities" April 28, 2015 4.5 Pros I have had great success using both the Maintenance Direct program and the PM Direct program. Both have assisted my District with becoming more efficient with the Maintenance work orders and the Preventive Maintenance schedules. The online help or direct phone help is outstanding as well. Cons There really is nothing about the schooldude program that I do not like at this time. Review Source JC Janine C. Office Manager Primary/Secondary Education Used the software for: 2+ years ### "SchoolDude - Awesome Product - Awesome Service" April 29, 2015 5.0 Pros Questions? Your answer is a phone call away, and there's always a human that answers the phone! We use Facility Scheduling and Maintenance Direct. Both products are easy to use and it's easy to train users in our buildings. SchoolDude also offered conference call training when we did the initial set up. Cons I can honestly say I have not had a negative experience with SchoolDude. Review Source NR Nathan R. Engineering Mgr Automotive Used the software for: Less than 6 months ### "Preventative Maintenance software" January 14, 2016 4.5 Pros The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions. Cons In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint. Review Source AV Arend V. Senior Maintenance Technician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "So far so good." October 6, 2020 5.0 Pros Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials. Cons Too early to tell. Only been using for a few days. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Asset Essentials System flexibility, customer support, small difference in price. Review Source JS Joshua S. Assistant Director, Campus Ministry Education Management Used the software for: 2+ years ### "Work Order system" July 13, 2023 4.0 Pros It is easy enough to use and works most of the time. Cons It feels very basic at times - maybe could look a bit nicer. Review Source GM Gary M. Maintenance Manager Primary/Secondary Education Used the software for: 2+ years ### "Web Based Maintenance Management Systems made Easy" April 27, 2015 4.5 Pros The product is cost-effective. The only hardware I need is a computer, smart phone, or tablet. The vendor is in touch with the needs of the clients they are trying to reach. Cons I would like the product to have more capability to clean up clutter in various data fields. I would like to have more contact from my account representative/manager. Review Source RM Ruth M. Facilities Manager Primary/Secondary Education Used the software for: 2+ years ### "Better than what we were using" May 19, 2016 3.5 Pros User Friendly for both techs and requester to make work orders. Cons The reports do not allow for various options I may wish to use to generate a report and entering of work orders as an administrator is very time consuming. Would also like to attach a file when creating a work order, not have to save it first then go back and upload file. Review Source Similar Products Featured ## Related categories [Building Maintenance](https://www.capterra.com/building-maintenance-software/)[School Facilities Management](https://www.capterra.com/facilities-management-for-schools-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.