# Page 9 | Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/AssetEssentials/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 9 - Reviews of Asset Essentials ## Showing most helpful reviews Showing 201-225 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HW Holly W. Used the software for: ### "" February 25, 2013 5.0 We provide maintenance support to over 30 departments located throughout our county. As a local government, we are mindful of our accountability to citizens and also like to ensure we are offering a high level of service to our customers. With those things in mind, we decided to begin using MaintenanceEdge to make sure we efficiently do the best job we can. Getting set up in the system was no problem at all, we transferred over some information from our last system and the system is simple enough to use that we only needed minimal training. One aspect of MaintenanceEdge that we appreciate is the ability to have an unlimited number of users. It’s made it easy for departments to set up users to enter work orders. Another benefit is that since it’s so user-friendly, the technicians have no problem navigating it and inputting information. The fact that the software is web-based is helpful because we can access it from anywhere and don’t have to worry about upgrades. This is an exceptional product and I recommend it. Review Source LAM Lee Ann M. Web Coordinator Primary/Secondary Education Used the software for: 2+ years ### "This ticketing system is not very good..." April 13, 2015 1.0 Pros Not much about this system is great. I would look for something else if you need a quality ticketing system. If you need something simple for a very small company, this would suffice. Cons I don't like that you can't set up email preferences - it's either all or nothing. It very confusing to the end user and really unorganized. Review Source PF Paul F. Network Admin Primary/Secondary Education Used the software for: 1-2 years ### "Adequate, but not easy to use" April 20, 2015 1.5 Pros I like that the tool is customizable for what information can be asked for in a ticket. Cons The tool is not easy to use for either an admin or user standpoint. Even logging in can be a hassle. I leave an email in my inbox to click on and access a ticket rather than use the login and try to remember my access number. The interface is confusing and I've been unable to find any way to integrate the tool with our other applications, or open a ticket from an email. Review Source TG Thom G. Primary/Secondary Education Used the software for: ### "A good fit: SchoolDude's MaintenanceDirect and Landmark Christian" October 10, 2014 5.0 Pros One of the most compelling reasons that we went with their product is that their applications are built exclusively for the needs of educational institutions. The company has basically put all of their eggs into that basket, which gives them an understanding of educational facilities and their maintenance requirements. Educational environments (be it public, private, or higher) are in a class all their own and are met with certain challenges that other businesses may not necessarily face. All of the staff I have had the pleasure of meeting and/or speaking with exhibit a sensitivity to and knowledge of those unique needs. Cons Having come from a completely paper system to an automated system such as SchoolDude's, I haven't experienced any flaws worth noting. Review Source MS Melissa S. Administrative Assistant Primary/Secondary Education Used the software for: 2+ years ### "Simplifies tracking maintenance issues" April 23, 2015 5.0 Pros With multiple campuses - being able to track work orders, in particular being able to search specific rooms or areas that have issues, has made identifying trouble spots or failing equipment much easier. Cons I have had no real issues with this product that have not been solved by their support team. Review Source MS Margaret S. Teacher Primary/Secondary Education Used the software for: 2+ years ### "School Dude" June 26, 2015 4.5 Pros The screens are easy to follow, most of the time it uses drop down boxes for filling out information. We use three products from School Dude. Maintenance, IT Direct and Trip direct. All three of these are very easy to use. Cons At times there are too many boxes that are required to be filled out. Review Source VR Verified Reviewer IT Manager Food Production Used the software for: Less than 6 months ### "A good solid maintenance management solution" February 13, 2018 4.0 Pros Cloud based software doesn't need installation. The onsite customer support and installation was phenomenal. It's really easy to use and doesn't require much training. CSV export/import facilitates data transfer among applications. Cons It's focused only on maintenance management, which may be a limitation for some. It does not do min/max inventory point reordering. Review Source AT Aislynn T. Administrative Rockstar Used the software for: ### "Getting To Know The Dude" January 27, 2014 4.0 Prior to using Facility Dude for the first time, I had zero experience with any type of IMMS. After about 3 months at my current position, I was the resident expert in my department for all questions and new users. The trick with MaintenanceEdge/FacilityDude (aka ME/FD), is prepping your account before users get in an create loads of data. Without the proper equipment, budgets, departments, etc. already in there, your reporting will be arduous. If a small amount of prep is completed prior to launching, it can be the automated cost-tracking, email-reminding, planned maintenance-scheduling DREAM assistant for your maintenance needs - or otherwise. I have also used ME/FD to track our Safety Program project from initial safety inspection all the way to the confirmation of work completed. All in all, you get out what you put in, but The Dude makes it easy to ferret out the info you need and get going with tracking and planning! Review Source MR Michael R. Network Administrator Primary/Secondary Education Used the software for: 2+ years ### "I have used school dude for over 3 years now and it works all the time" April 24, 2015 4.5 Pros School dude is always up and running. I have used school dude for over 3 years now and it works all the time. I have never had a time where i tried to sign on and it was down. Cons I don't like how when teachers submit a school dude they come in twice sometimes. Review Source DM Deborah M. Assoc Dir Customer Serv Primary/Secondary Education Used the software for: 2+ years ### "Best Customer Service ever!" March 30, 2015 5.0 Pros It's intuitive and easy to use and maintain. Great customer service. Great peer discussion group. Cons I would like to be able to assign the work orders to more than one person; I would like Action not taken in red to disappear out of the Action Taken box Review Source BG Brent G. Technology & VoIP Specialist Primary/Secondary Education Used the software for: 2+ years ### "The software works very well to manage my helpdesk requests for IT." April 27, 2015 4.0 Pros I like how easy it is to keep up with all my requests. It is much easier than requests coming to my email and getting lost with all of my other inbox items. Cons I would like for the process for doing a query to be much easier. It is not a simple process! Review Source AK Anthony K. Facilities Manager Industrial Automation Used the software for: Less than 6 months ### "Frustrating and Time Consuming" December 13, 2019 1.0 Very disappointed so far Pros It seems to have a high level of available customization. Cons Lack of out-of-the-box functionality, extremely low user-friendliness, complicated pathways. Review Source Response from Brightly December 16, 2019 We're really sorry to hear this, Anthony. We'd like to see what we can do to make things right - our client success team is available to discuss via phone: 877.868.3833 or email: support@dudesolutions.com. CA Cindy A. Coordinator for Support Services Primary/Secondary Education Used the software for: 2+ years ### "MaintenanceDirect " April 21, 2015 5.0 Pros MaintenanceDirect is very user-friendly. If you should have a issue navigating the system the customer service/ technical support is awesome. Cons I would like to be able to batch close work order but craft, assigned to, and/or purpose code. Review Source JMM John Morgan M. Production Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Affordable and loaded with features" November 3, 2016 3.0 The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure. Pros Affordable, easy to deploy, app for portable devices, and great reporting options. Cons User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed. Review Source JM John M. EVP-Operations Gambling & Casinos Used the software for: Less than 6 months ### "Essential as you grow" December 15, 2020 4.0 So far so good, we'll know more after implementation Pros Multi-use beyond facilities management and the scalability; it can be viewed as an enterprise system particularly for business with multi-locations Cons The lead time for implementation seemed long; the Dude team's understanding of our business could have been better at the beginning Alternatives considered [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) Reason for choosing Asset Essentials Already in place at a sister property; experience with early service and demo; the quality of support talent during evaluation Review Source MB Margaret B. Senior Office Apps Specialist Primary/Secondary Education Used the software for: 2+ years ### "Maintenance Direct" April 29, 2015 5.0 Pros Support staff is excellent. Response time when asking a question is answered fast and efficiently. Cons Unable to delete work orders. I understand this is a quality control issue. Also, to be able to create our own Crafts. Review Source CC Craig C. GM Hospitality Used the software for: 6-12 months ### "Step in the right direction" March 25, 2022 5.0 It's helping us move forward Pros Scheduled PM, it helps a lot. Nice to have the staff able to enter a work order - but it takes a little time. Cons a little cumbersome to put in a work order Review Source AS Allen S. Supervisor Maintenance & Operations Used the software for: ### "" March 27, 2013 5.0 We began using MaintenanceEdge (FacilityDude) because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system ‘a best practice’ from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now. Review Source JD Joe D. Maintenance Manager Primary/Secondary Education Used the software for: 2+ years ### "It's a great product!...." June 25, 2015 5.0 Pros I like the warehouse affect being able to put all the information that you have in the warehouse and match the warehouse product to the job... Cons I like it the way it it is you don't have to change a thing.... Review Source SH Susan H. Admin. Assist. Primary/Secondary Education Used the software for: 2+ years ### "I think SchoolDude is a great tool for our school." April 29, 2015 5.0 Pros I like that it has drop down choices. It is fast and easy to choose. Cons I would like the drop down for the permanent building that I am employed to be already chosen, so I don't have to choose the building. Review Source RG Ryan G. Facilities Manager Primary/Secondary Education Used the software for: 2+ years ### "Was Amazing. Totally made or campus effeicient" March 10, 2015 5.0 Pros Everything is amazing. All support, is great! Maint Direct and all other products work great together. Cons It slow at times when out of range of wifi or LTE. Maybe there could be an app for Windows tablets. Review Source AS Allen S. Supervisor Maintenance & Operations Used the software for: ### "Preventive Maintenance Program" February 10, 2014 5.0 We began using MaintenanceEdge because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system \`a best practice from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now. Review Source OK Ohchang K. Student Primary/Secondary Education Used the software for: 1-2 years ### "Easy but notification function is not always working" June 14, 2017 3.0 Pros The most positive feature is that it allows users to track easily the history of work orders, that is, when they are ordered and done. Cons When a work is ordered, the most important thing would be the notification timing. Unfortunately, though I set up notifications, it didn't work and got in trouble sometimes. Review Source BJ Brad J. Property Management Director Used the software for: ### "Customer Support, Reporting Features, Increased Productivity /Accountability " February 5, 2014 5.0 The customer support at Facility Dude is fantastic! The Facility Dude staff are knowledgable and very quick to respond with answers to my questions as well as questions the rest of my team may have. The are very personable and understand that not all of us are computer geeks so they explain solutions in terms we can understand. We have multiple facilities across three counties, so we are mindful of travel time and expense. MaintenanceEdge helps us prioritize assignments which has greatly improved our productivity. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs. Review Source AC Anthony C. Unified Communications Administrator Primary/Secondary Education Used the software for: 2+ years ### "It works?!?" April 21, 2015 3.0 Pros It generally works, and being hosted means that we don't have to interact with it a ton. Cons The product is overly difficult for as little data as you can get from it. Review Source Similar Products Featured ## Related categories [Building Maintenance](https://www.capterra.com/building-maintenance-software/)[School Facilities Management](https://www.capterra.com/facilities-management-for-schools-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.