Dude Solutions

Asset Essentials


4.5 / 5
106 reviews

Who Uses This Software?

Dude Solutions serves a variety of operations professionals across many industries. Our core industries include manufacturing, healthcare, education, government, and membership-based organizations.


Average Ratings

106 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,500.00/year
  • Pricing Details
    Budget $2,000-$90,000/year. Flexible pricing models, vary by industry.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Dude Solutions
  • www.dudesolutions.com
  • Founded 1999
  • United States

About Asset Essentials

Asset Essentials is a cloud-based maintenance management solution developed to support asset-centric operations. With our software, users can improve their processes where they live, work and play with streamlined workflows and advanced maintenance. Key functionality supports operations teams across departments with enhanced real-time visibility into work orders. Improve labor operations, manage inventory and extend the life of your assets all in an agile, user-friendly solution.


Asset Essentials Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • 3D Imagery
  • Census Data Integration
  • Color Coding
  • Geocoding
  • Image Exporting
  • Image Management
  • Internet Mapping
  • Interoperability
  • Labeling
  • Map Creation
  • Map Sharing
  • Spatial Analysis
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Asset Essentials Reviews Recently Reviewed!


May 07, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Our Facilities Management Department covers the operations of 24 town buildings in our municipality. These buildings also include three elementary schools and one middle school. Our maintainers and custodians handle all aspects of these buildings, from cleaning and grounds work, to repairs, HVAC and inspections (just to name a few). Prior to Maintenance Edge we utilized two work order systems. School staff used an in-house request system through our IT Department, while all other town employees utilized a purchased software (MP2). My position is that of Administrative Assistant and I am the one individual that processes all work requests for our office. This meant switching back and forth between our two systems making sure all requests were processed. Work requests were not addressed during any absences from the office (vacation, etc.), thus sitting in queue until my return. Also, there was not a concise record of completed tasks. I am still the one individual in our organization who uses MaintenanceEdge on a full time basis. However, we have now added our maintainers and custodians as daily users of this program. When we began using it in November of 2012, I realized how simple and flexible this program was. It has met all of our needs, and as I continue to use the system, I find more and more areas we can adapt to its use. It has been extremely helpful in reducing the amount of daily work order processing, as so much is now automated through the program. Instant notification to our maintainers' cell phones and email gives immediate contact on requests and tasks, thus eliminating any delays during my out-of-office time. Automatic routing also eliminates the need to forward work orders to the proper maintainer, since notification is within minutes. This function also allows our maintainers to check on work orders when at a specific building, thus eliminating duplicate travel time. This has greatly improved the productivity of our department. We have also taken advantage of the automated reports function, which generates and emails the specific building reports to the proper individuals on a weekly basis. Everyone, including building directors and principals, are "on the same page" with updates and tasks. MaintenanceEdge definitely helps us all communicate more effectively and efficiently. Finally, from the standpoint of the "requesters" at our many buildings, they find it very user friendly. One 20-30 minute training session was all it took to get all users up and running. The transition has been very smooth, especially with the added assistance from the FacilityDude support staff. They are easy to contact, always friendly, and have the correct answers and information that is needed; and if not, they continue to work on any issues until they are solved. I've recommended MaintenanceEdge to a number of colleagues in local governments in my area. It is a user-friendly system with fantastic customer support. From my standpoint, it is a blessing, and has done wonders for our department!

A Tool You Can Not Go Without

Jan 27, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.

Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.

Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.

Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.

The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.

The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.

Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.

Maintenance Direct has been a lifesaver for our department.

Apr 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: SchoolDude has the best customer service department! We really appreciate their prompt and friendly staff. Maintenance Direct is very user-friendly and allows unlimited user access. I loved that it was so easy to implement, you only had to enter minimal amount of data before using.

Cons: The only thing I can say is maybe allowing some customization in some of the filed categories instead of having to use their default list. Some districts may use different ways to describe the same function.

Recommendations to other buyers: When we were looking for a work order system it was important that it was easy for the end users in the schools. It also helped that data that was entered into Maintenance Direct could be imported into some of the other modules so the set up was fast and easy. Customer service is also key. Having a customer service department that is so helpful really makes it easier when questions or problems arise. SchoolDude is always ready to help whether it's by phone, email, or live chat. One of the biggest things to look for is making sure that you can get out information you enter into viable reports and graphs. You need to be able to show what an awesome job you do or where improvement is needed.

SchoolDude User Friendliness

Apr 29, 2015
4/5
Overall

2 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: My overall thoughts of schooldude would be that it serves it purpose for scheduling event but it really is not user friendly. The amount of time that it takes for a new user to complete a proposal to schedule an event is pretty tedious.

Cons: I am not a new user so it is easy for me to access and set of events but even explaining to new users is hard because of the lay out. I think it needs to be more simplistic. For example like when you turn on a new Iphone it asks for a piece of information then you hit next and it asks for another. Then it populates all your information for you to review at the end. One other flaw that I noticed in it for billing purposes is that it does not send an email notification when something new is put on to the calendar. Which would be really helpful when something is added last minute if the invoices are already completed for that day. I am not a veteran and do not know all the ins and outs of schooldude, but I do think these fixes could improve the users experience on it.

Recommendations to other buyers: I think it does serve its purpose but for the individuals who plan on using it they will need some training, or at least time to play around on it. Don't just expect to come in and use it fluently. There are a lot of small buttons or unnoticeable items to click in order to schedule or approve a reservation and it just takes time to know what to click and when.

First CMMS at Atlas

Jun 23, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: MaintenanceEdge start up has been amazingly simple. Once our equipment list was finalized and given to Dude Solutions, their team completed all the data entry allowing free time for our end users to familiarize themselves with the software. The navigation is easy and training went smoothly and quickly. The support staff has been lightening quick about any questions that have come up. On going weekly scheduled meeting with our dedicated representative from Dude have reinforced training and expanded regularly on our knowledge of the program.

Cons: There are a few functions that have been lacking that tech support has been made aware of. Not all of the reports are able to be automatically generated on a schedule, ie. Downtime. I would like to see the ability to toggle some of the fields on or off depending on the end users preferences.

THE EASE OF IT ALL

Apr 29, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Learning to use MD was so easy. I can enter purchased items, or stock items and then actually track the cost of a job, including the labor. It lets you know what status it is in, New Request, work in progress etc. and each person assigned to that job can actually go in leave notes for the others who are involved. If items have been ordered, you can also notify the others that once they arrive the job can be completed. Working in a school system, you deal with so many locations, and this helps to keep everyone informed and up to date on the latest.

Cons: I wish we had the options of ink colors, so if something is vital, that part could be done in red so that it is very visible.

Recommendations to other buyers: I used to work for a big box store, this software is so much easier to maneuver.

My Experience with SchoolDude

Apr 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Significantly less paper work. Quick response when service is indicated. Keeps everyone who needs to be aware of an issue informed. So far the process has worked as advertised. It has allowed our staff to provide quick and accurate responses. There is more accountability when a request is made in writing, approved by a supervisor and acted upon in an efficient amount of time.

Cons: I really can't think of anything. Maybe making deleting a request easier. There are times when the situation submitted has been addressed through a conversation and there is no need for the responder to take action.

Recommendations to other buyers: Consider how it makes your work life easier. Allows for a supervisor to follow the chain of progress in terms of addressing a problem and confirms when the issue is addressed.

Repair Assistance 101

Apr 28, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Maintenance Direct keeps great records and history of repairs and those who submit them. It helps to retrieve similar issues and generate vendor repairs as a combined problem, rather than piece meal each repair separately. In the long run, it is a tremendous cost savings overall.

Cons: Changes that are not always made known ahead of time that I feel are a sometimes a loss of accessibility. Example is password reset on the administrative side. This has recently changed and it does make it more cumbersome to figure out new user errors such as duplicate logins.

Recommendations to other buyers: Take the time to go through each unit to determine how much input is required to get up and running and who will be responsible to make sure everything is being consistently updated to closed, in progress, etc.

Great Product

Apr 23, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I use two packages from SchoolDude. Maintenance Direct and Facility Direct. We also use Trip Direct in our District. All work great together and are seamless. I can go to one and then it will connect me to the others without having to re-enter passwords. All keep records of past events and searches are simple. Maintenance Direct is very powerful and more than meets our needs. Everything is thought out and setup for a School District, but I can see it used for other Business's as well.

Cons: The only complaint that I would have is that the charts on the Home Page of Facility Direct doesn't export to Excel and when printing it out, it can look strange on the paper.

Recommendations to other buyers: I would say if you can, try it out. It works great

Great Product and Great Customer Service

Apr 07, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product works great for the administrators, technicians, and users. We get positive feedback regularly about our use of this product. And if there happens to be something we don't understand about the product or some way we think the product could be improved, the customer service is happy to respond to requests and take recommendations into consideration.

Cons: Honestly, there's not really anything we don't like about them. They have a good product that they continue to improve. I guess I just wish they had more products.

Recommendations to other buyers: The product is only going to work as well as the effort you put into it. If you spend time keeping the data accurate, then the product will work well for you.

Preventative Maintenance software

Jan 14, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.

Cons: In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.

Recommendations to other buyers: Demo's are a great way to interact with the various software packages and definitely allowed my team to make better decisions. Lack of Contracts if your buying the software or using a web based system are also a great way to use reduce risk if the software doesn't provide what you are looking for.

Tech Request Made Easy

Apr 22, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like this product is easy and straight forward in entering a request. Only the facts are needed; not any unnecessary questions to clutter the request.

Cons: It is a little irritating when you can't login when you forget to pull down to itdirect and have to start over; there needs to be an option for iDevices or Android devices and netbooks rather than hardware. Finally, when checking on tech requests, it would be nice if the list pulled up with newest first. I know that is an option at the bottom, but sometimes I forget and have to go to end;

Recommendations to other buyers: Check out the ease of the entering requests and the options for selecting the problems

SchoolDude software is outstanding.

Apr 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: SchoolDude software is user friendly, with amazing reporting features. The Client Services Team goes above and beyond in support of the SchoolDude products. Client Services is not provided from a foreign country. The staff is easy to understand - there is no language barrier. SchoolDude University provides a unique opportunity to expand product knowledge and build relationships with peer institutions.

Cons: There is not a single aspect that I am unsatisfied with.

Recommendations to other buyers: Don't waste your time trying it....jump right in an use it! SchoolDude provides a top quality product - You will be hard pressed to find anything better.

Wonderful and Amazing

Jun 26, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Product is easy to use, and has wonderful reporting capabilities. Since the product is web based it can be accessed from anywhere. Since the product is web based School dude has the capability to do comparisons on how you are doing in relation to the rest of the world. This shows me what areas we need to improve on and what areas we are doing great on.

Cons: We cannot have a work order assigned to more than one person. Can you guys please change this?

Recommendations to other buyers: Get in try it you will be pleased. I have used several other product, but the simplicity and ease of use work wonders for you and your customers on school dude

A good fit: SchoolDude's MaintenanceDirect and Landmark Christian

Oct 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: One of the most compelling reasons that we went with their product is that their applications are built exclusively for the needs of educational institutions. The company has basically put all of their eggs into that basket, which gives them an understanding of educational facilities and their maintenance requirements. Educational environments (be it public, private, or higher) are in a class all their own and are met with certain challenges that other businesses may not necessarily face. All of the staff I have had the pleasure of meeting and/or speaking with exhibit a sensitivity to and knowledge of those unique needs.

Cons: Having come from a completely paper system to an automated system such as SchoolDude's, I haven't experienced any flaws worth noting.

Recommendations to other buyers: If you are in the educational arena, you should definitely give SchoolDude a look. It is cloud-based (so it doesn't take up any room on the school's servers) and is extremely easy to use. With a school or school system's potential huge number of employees who may end up using the product, ease of use is key.

School Dude Review

Apr 24, 2015
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product is always up to date and keeps in real time with requests that our clients have put in that help us to reach them faster. It also is an easy to use source for checking into the history of requests along with dates submitted and dates completed.

Cons: Sometimes the product does force some of our tickets into a limbo of sorts when we've tried to assign it employees. It goes into a place in which it's not assigned nor is it open. This issue has caused conflict several times in which someone is waiting for help but we had no idea until we do a full search in which it will then be visible.

Recommendations to other buyers: Make sure it's intuitive for your clients to use and make sure it's easy enough for your staff to use.

SchoolDude - Awesome Product - Awesome Service

Apr 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Questions? Your answer is a phone call away, and there's always a human that answers the phone! We use Facility Scheduling and Maintenance Direct. Both products are easy to use and it's easy to train users in our buildings. SchoolDude also offered conference call training when we did the initial set up.

Cons: I can honestly say I have not had a negative experience with SchoolDude.

Recommendations to other buyers: Don't just look at the software, look at the service. SchoolDude prides itself on exemplary customer service and it shows whenever you interact with one of their team.

MaintenanceDirect

Apr 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: MaintenanceDirect is very user-friendly. If you should have a issue navigating the system the customer service/ technical support is awesome.

Cons: I would like to be able to batch close work order but craft, assigned to, and/or purpose code.

Recommendations to other buyers: Make sure that you find a software that is user-friendly. In our industry, you have people with all different levels of computer skills and you need to be confident that everyone can work in the software so that it can be used to it potential. Report features are very important. You need to be able to use the data to improve your organization.

Director of Facilities

Apr 28, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I have had great success using both the Maintenance Direct program and the PM Direct program. Both have assisted my District with becoming more efficient with the Maintenance work orders and the Preventive Maintenance schedules. The online help or direct phone help is outstanding as well.

Cons: There really is nothing about the schooldude program that I do not like at this time.

Recommendations to other buyers: Start with just one of the programs and build from there. They are very easy to use and there is plenty of support if there are any questions.

Review of Maintenance Direct

Apr 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a Technology Coodinator, I evaluate a lot of different software. ALL of the School Dude products are simple to setup and very easy for the customer to use. The tech support above and beyond what is normally expected. They were able to fix my routing issue in less time than it took for me to login to the portal.

Cons: I wish School Dude was more affordable. On the other hand, you get what you pay for in life.

Recommendations to other buyers: I recommend using School Dude and quit wasting time evaluating others. School Dude is the BEST!!!!

Suddenly going downhill

Oct 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: I'm afraid SchoolDude has stretched itself too thin and is getting ready to implode. Sooooooo many problems this year. These problems that belong to SchoolDude are truly having a negative impact here.

Pros: When it worked right, which was before 2017, the inventory direct was a great tool for our Warehouse (over 4000 items). Before 2017, when things started going haywire, the PM direct was good; it could have been better. The Maintenance Direct still seems to be working.

Cons: In March of 2017 I do not know what changed; support has never been great but we started having all kinds of bizarre problems and most have not been fixed. The problems have been turned over to their developers......where they stay I guess.

Web Based Maintenance Management Systems made Easy

Apr 27, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is cost-effective. The only hardware I need is a computer, smart phone, or tablet. The vendor is in touch with the needs of the clients they are trying to reach.

Cons: I would like the product to have more capability to clean up clutter in various data fields. I would like to have more contact from my account representative/manager.

Recommendations to other buyers: I would recommend you compare this product and its ease of use with other products that are designed for your specific use. In my case, it's K-12 public school.

Easy to use and capable.

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: This system will satisfy our needs for at least the initial five years of a conversion to RCM.

Pros: Ease of use for price, great reporting. The Dude Intelligence reporting is newly developed and comes right out of the box with great graphs and organized data.

Cons: Currently limited in long term root cause failure analysis due to restricted levels of asset organization.

Better than what we were using

May 19, 2016
4/5
Overall

3 / 5
Ease of Use

2.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: User Friendly for both techs and requester to make work orders.

Cons: The reports do not allow for various options I may wish to use to generate a report and entering of work orders as an administrator is very time consuming. Would also like to attach a file when creating a work order, not have to save it first then go back and upload file.

Recommendations to other buyers: Ensure the software is user friendly and easy for technicians to enter their work orders during their work hours.

Feb 28, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We have multiple facilities across three counties, so we are mindful of travel time and expense. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs. The amount of training for the end users was minimal, staff were able to use the system in just minutes after receiving start up notification which included log-in and short introductory training (Less than 5 minutes and this was done electronically and individually without any special face to face or group training sessions) which made implementation and training costs minimal particulalrly for work requesters. The customer support is fantastic and has exceeeded my best expectations. I have and will continue to recommended MaintenanceEdge to several of my peers that manage Healthcare Facilities across the United States. MaintenanceEdge is a great product with great support, a winning combination for the facilities I'm responsible and my team that manages them!

Simplifies tracking maintenance issues

Apr 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: With multiple campuses - being able to track work orders, in particular being able to search specific rooms or areas that have issues, has made identifying trouble spots or failing equipment much easier.

Cons: I have had no real issues with this product that have not been solved by their support team.

Recommendations to other buyers: Talk to people who are using the product in real world situations. Often what looks good on paper is not good in application.

I couldnt be happier with this system

Dec 01, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: It is extremely user friendly and the more we learn about the system the more it has to offer. All of my techs were able to navigate through the system and get the basics down in a matter of minutes by day 2 they were creating work orders and asking about searching work history on equipment.

Cons: I have had to input all my assets, vendors, manufacturers, etc. the data entry is still ongoing after several months. I would suggest hiring someone for data entry.

Recommendations to other buyers: Find out the data entry steps IE: first add your equipment classification, then equipment types, then manufacturers , then suppliers and enter equipment last ass you will need all of the others to enter equipment. This will save you a lot of backtracking if you try to jump ahead during your training

School Dude

Jun 26, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The screens are easy to follow, most of the time it uses drop down boxes for filling out information. We use three products from School Dude. Maintenance, IT Direct and Trip direct. All three of these are very easy to use.

Cons: At times there are too many boxes that are required to be filled out.

Recommendations to other buyers: I'm a classroom teacher and SchoolDude is very easy to use even for those that aren't geeks.

The software works very well to manage my helpdesk requests for IT.

Apr 27, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how easy it is to keep up with all my requests. It is much easier than requests coming to my email and getting lost with all of my other inbox items.

Cons: I would like for the process for doing a query to be much easier. It is not a simple process!

Recommendations to other buyers: Be sure that the ease of use is available on both the IT side and the other employee populations side. If they don't understand it, they won't use it!

Best Customer Service ever!

Mar 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's intuitive and easy to use and maintain. Great customer service. Great peer discussion group.

Cons: I would like to be able to assign the work orders to more than one person; I would like Action not taken in red to disappear out of the Action Taken box

Recommendations to other buyers: You can hit the ground running right away. Customers/requesters like it. It's very economical, very reliable.

It's a great product!....

Jun 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the warehouse affect being able to put all the information that you have in the warehouse and match the warehouse product to the job...

Cons: I like it the way it it is you don't have to change a thing....

Recommendations to other buyers: I guess to be honest about it and write down your true feelings about it because it is a great product and it deserves one full support from everyone....

Was Amazing. Totally made or campus effeicient

Mar 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is amazing. All support, is great! Maint Direct and all other products work great together.

Cons: It slow at times when out of range of wifi or LTE. Maybe there could be an app for Windows tablets.

Recommendations to other buyers: A better mobile app not based on notifications. Other than that, it works. Maybe have better customizable reports. And auto print all work orders when assigned.

I have used school dude for over 3 years now and it works all the time

Apr 24, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: School dude is always up and running. I have used school dude for over 3 years now and it works all the time. I have never had a time where i tried to sign on and it was down.

Cons: I don't like how when teachers submit a school dude they come in twice sometimes.

Recommendations to other buyers: School dude is the right choice. If you don't use it you should change your mind.

I have really enjoyed work with SchoolDude!

Apr 23, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps me keep track of all our work and preventative maintenance.

Cons: FS Direct is harder to understand all of it. It takes the longest to learn.

Recommendations to other buyers: I would recommend it. I really like being able to keep track of all our work orders and that they never go away. I also like the PM maintenance so we always are reminded that it is time to complete the PM's. I like the reports also.

SchoolDude.com

Apr 29, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This software is very user friendly and fairly easy to navigate. It is a great improvement from our previous work order and inventory system.

Cons: Even though it is web based, this could cause issues if either of our networks go down for any significant amount of time.

Recommendations to other buyers: Make sure it has all the features you like from your current software or at least discuss them with the vendor to see if they can be implemented. Otherwise the value of keeping your current software may outweigh the replacement value of this software.

Feb 25, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We provide maintenance support to over 30 departments located throughout our county. As a local government, we are mindful of our accountability to citizens and also like to ensure we are offering a high level of service to our customers. With those things in mind, we decided to begin using MaintenanceEdge to make sure we efficiently do the best job we can. Getting set up in the system was no problem at all, we transferred over some information from our last system and the system is simple enough to use that we only needed minimal training. One aspect of MaintenanceEdge that we appreciate is the ability to have an unlimited number of users. It's made it easy for departments to set up users to enter work orders. Another benefit is that since it's so user-friendly, the technicians have no problem navigating it and inputting information. The fact that the software is web-based is helpful because we can access it from anywhere and don't have to worry about upgrades. This is an exceptional product and I recommend it.

MaintenanceEdge by Dude Solutions

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: We are launching the use of MaintenanceEdge to manage our Preventive Maintenance system, replacing a spreadsheet based system in place for years. The system is used to create Preventive Maintenance tasks specific to each piece of industrial equipment, and schedule them recurring as required.

Pros: Very simple and intuitive to use. Permission levels can be set up to let users have sufficient access to edit database records and fields without too much restriction. This allows for good customization.

Cons: There are limitations with search and look up features for certain fields of the data records. In most cases, one can search based on any data field, but in some key cases this is not easy and a round about way of finding a record is required.

Recommendations to other buyers: Request trial version of the software to familiarize yourself with its specific capabilities and shortcomings before committing to it. Consult with Dude Solutions about their help to migrate an existing database at launch, to save having to do this record by record oneself.

Maintenance Direct

Apr 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Support staff is excellent. Response time when asking a question is answered fast and efficiently.

Cons: Unable to delete work orders. I understand this is a quality control issue. Also, to be able to create our own Crafts.

Recommendations to other buyers: Using the forums is very helpful. Advanced reporting is great.

When you need an edge

Jan 17, 2015
4/5
Overall

3 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: As a product, MaintenanceEdge is supported by excellent customer support. The product itself is simple and straightforward once you've learned the interface. The streamlining of requests is intuitive and promotes a more productive work environment.

Cons: There are a few holes in functionality that either require long-winded solutions for the end user or aren't possible at all. Searches and filters are rudimentary, and the UI is outdated and clumsy.

Recommendations to other buyers: With most software, experiencing a product demonstration before investment is critical. More so with software like MaintenanceEdge, where personal taste and the ability to optimize the system's functionality vary significantly from person to person. Make sure the people who will be involved are willing to invest the time to learn the system.

Getting To Know The Dude

Jan 27, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Prior to using Facility Dude for the first time, I had zero experience with any type of IMMS. After about 3 months at my current position, I was the resident expert in my department for all questions and new users. The trick with MaintenanceEdge/FacilityDude (aka ME/FD), is prepping your account before users get in an create loads of data. Without the proper equipment, budgets, departments, etc. already in there, your reporting will be arduous. If a small amount of prep is completed prior to launching, it can be the automated cost-tracking, email-reminding, planned maintenance-scheduling DREAM assistant for your maintenance needs - or otherwise. I have also used ME/FD to track our Safety Program project from initial safety inspection all the way to the confirmation of work completed. All in all, you get out what you put in, but The Dude makes it easy to ferret out the info you need and get going with tracking and planning!

I think SchoolDude is a great tool for our school.

Apr 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that it has drop down choices. It is fast and easy to choose.

Cons: I would like the drop down for the permanent building that I am employed to be already chosen, so I don't have to choose the building.

Recommendations to other buyers: I don't have any recommendations for evaluating software.

Critical conflict alerts

Apr 21, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of usage and comprehensive reports. I particularly like the conflict alerts.

Cons: Slow at times. However, the periods of slow-ness are random.

Recommendations to other buyers: Look at the entire product and it is a 'stand alone' in the market for all the versitility the program offers.

Super efficient ticket tracking application

Apr 24, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simplicity of service entry for teachers and concise ticket view for technicians.

Cons: The need to refresh page to display new service tickets.

Recommendations to other buyers: Visit other organizations utilizing the application to experience the positive aspects in a working environment.

School Dude

Apr 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ability to retrieve past information anytime I need it.

Cons: Nothing really. It's very easy to learn and user friendly. I can't think of anything I wold change.

Recommendations to other buyers: Great software. Easy to use. User friendly. Love the ability to print forms.

MaintenanceDirect Time Saving and effective.

Jun 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Maintenance Direct keeps my jobs organized, employees efficient and customers happy.

Cons: Because it's so easy for everyone put in work orders.

Recommendations to other buyers: Try it. The longer you wait the more time and money you will loose.

Our school district has been using SchoolDude for over 8 years.

Mar 31, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of tracking all items, from budget to problems with equipment.

Cons: Sometimes, searching can be a problem if you do not put enough info in to start.

Recommendations to other buyers: The more you put into it, the more you get out of it.

Probably ok for Maintenance tickets but terrible for IT requests

Mar 10, 2015
1/5
Overall

1 / 5
Ease of Use

1.5 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: The one thing that I do like about this system is that if you use both IT and Maintenance, you can send a ticket over to the other side without reentering it.

Cons: The biggest issue with this software is that everything about IT tickets is difficult. It's difficult for the users to create them. It's difficult for the staff to manage the assignments. It is counter-intuitive to enter work done on the ticket. Because there is no real security, it exposes our ticket content to the world if they just enter an email address.

Recommendations to other buyers: If anyone is evaluating IT ticket tracking software, look somewhere else. There are many other products that are just as reasonably priced, or less, that will give you more functionality and more reporting features.

Preventive Maintenance Program

Feb 10, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We began using MaintenanceEdge because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system `a best practice from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now.

Mar 27, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We began using MaintenanceEdge (FacilityDude) because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system 'a best practice' from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now.

Very friendly to the user and guides you step by step

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Very good for the price

Pros: Easy and simplistic steps to process your order with customization. I like the graphs and data presentation.

Cons: Report generation on schedule. Limitations on search feature. Wish there was email notification when work was complete

Customer Support, Reporting Features, Increased Productivity /Accountability

Feb 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The customer support at Facility Dude is fantastic! The Facility Dude staff are knowledgable and very quick to respond with answers to my questions as well as questions the rest of my team may have. The are very personable and understand that not all of us are computer geeks so they explain solutions in terms we can understand.

We have multiple facilities across three counties, so we are mindful of travel time and expense. MaintenanceEdge helps us prioritize assignments which has greatly improved our productivity. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs.

Experience with SchoolDude

Apr 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This product is very timely and efficient! Easy to use, SchoolDude let's me see as much of a work order as I need or as little as necessary. Filling out a work order is fast and easy as this product has been tailored to our specific use.

Cons: There is nothing I like least. As of yet we are not able to input FAI barcode tag numbers, but this is a minor issue.

Recommendations to other buyers: Other who evaluate this software should at the many, many uses and applications that SchoolDude can be tailored.

Simplistic

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: What I like most about this software is that it's very easy to navigate and not too complicated for a beginner

Cons: What I least like about this software Is that is only limited to do certain things unlike some other software that can do multiple functions

A good solid maintenance management solution

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Cloud based software doesn't need installation. The onsite customer support and installation was phenomenal. It's really easy to use and doesn't require much training. CSV export/import facilitates data transfer among applications.

Cons: It's focused only on maintenance management, which may be a limitation for some. It does not do min/max inventory point reordering.

School Dude Rocks!

Apr 30, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: To have the ability to be highly efficient in terms of tracking work orders throughout the district and the accessibility to run reports; simply because all the information is recorded accurately.

Cons: That once an Administrator's role has been changed there is no way of tracking if they still use those rights. Ex: From Administrator's role to Clerk role.... I haven't been able to create a system whereby the requesters are able to complete a questionnaire before being allowed to generate a work order for HVAC craft.

Recommendations to other buyers: it is essential to be as accurate as possible when generating the requests for work to be completed.

MaintenanceEDGE

Jan 28, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for a new preventative maintenance system for our facility when we stumbled upon the MaintenanceEDGE product by Facility Dude. Setting up the system was very simple and if we required support it was always a professional and very friendly experience with the staff at Facility Dude. Once the program was built, going in and making required changes were made with ease unlike the cumbersome system we were accustomed to.

The work order system was something we weren't looking for but it was included within the MaintenanceEDGE product so we decided to implement it. It certainly has proven to be a very valuable tool in tracking labour and maximizing resources as well as providing our clients with a very interactive and user friendly work request system.

FacilityDude

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We have been using MaintenanceEdge by FacilityDude for for 4 months now and we love it. The software is very user friendly and easy to use compared to the old software that we had (EAM by Infor). The team from FacilityDude was very helpful with the switch over from one program to the other. I would recommend this software to any one that are look for a good and user friendly CMMS system.

Pros: Easy to use, unlimited support from the team at FacilityDude

Cons: None

Positive customer service experience

Apr 24, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Customer service is excellent! They are always only a phone call or email away. Willing to walk me through whatever question or concern I may have.

Cons: The initial training takes to long to schedule, often it's weeks in advance. New users need training immediately available.

Recommendations to other buyers: Consider the customer support you will or will not receive. This is crucial in serving a school district. We all need well trained providers so that we can learn our systems thoroughly.

Not so great.

Jan 16, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: User interface is simplistic.

Cons: Not easy to navigate or find backend information. I do not like how work for the day is presented.

Overall: Kept up with maintenance schedules fairly well.

Capterra loader

We have been able to get some value from this product but it has taken a long time to implement.

Apr 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome.

Cons: It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need.

School Dude a cool office management system

Apr 29, 2015
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it has options to select different teams to send in requests and it gets recorded immediately.

Cons: There should be an option to amend the request instead of having to create a new one.

Recommendations to other buyers: It is a self explanatory software and user friendly

Packed with good features but yet to realize its max potential of varied applications

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software has got great features packed and synced in perfectly for any Building Management System to manage soundly. Work Orders and Change Orders are created and managed with so much ease!

Cons: It still has got some navigation issues to resolve and make things inside more simpler and way better!

Our success with Facility Dude's Maintenance Edge

Jun 10, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The unlimited support is really good and super helpful! They really excel here. And having unlimited users has truly been more helpful than I knew.

Cons: We are a manufacturing facility, and they typically had been focused on schools, but they are growing with more manufacturing customers and continually adding and making more adjustments.

Recommendations to other buyers: Really consider how many users and how much training you'll need. The budget for these two items alone will sometimes out-cost some other packages, but here it's all included. (And, if you get a new employee at any time, they will train them)

Maintenance Edge is awesome!

May 29, 2015
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Maintenance Edge is easy to implement and daily use by myself and my technicians is quick. The FacilityDude staff are some of the nicest and easy to work with people that I have encountered.

Cons: I am in the manufacturing business (hardwood lumber mills). The heavy equipment and truck application of Maintenance Edge is not quite as interactive as previous programs I have used. The staff is listening to manufacturing clients to make these issues more workable and is making changes in the program to help users of trucks and other rolling stock to make use and the resulting information simpler to enter and report on.

Recommendations to other buyers: Do your do diligence. take time to look at all brands of maintenance software and talk to current users.

the ease of using a managment software program

Sep 08, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the ease of user integration for work order managment

Cons: some limitations of the software and the learning curve can varied

Recommendations to other buyers: give it some time before deciding that it is not for you

Stong Product

Sep 28, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product has been good, but the customer service and training has been what has made it a success

Cons: There are a few things that I wish took a few less clicks to complete.

Recommendations to other buyers: CMMS is only a good fit if it matches the way you do things already. Make sure that you are willing to adapt to anything that is different than how you normally would operate.

FacilityDude

May 28, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We reviewed a number of products, and FacilityDude offered the best value and fit for our purpose. We are able to offer our clients a one-stop site for requesting service for Maintenance, IT, Housekeeping and Biomed. Support and training have been great and prepared us well for the implementation.

Cons: There's no risk assessment tool or mobile app. It would be better if it were more adaptable to a specific industry.

Recommendations to other buyers: Look at a number of products and demo at least three after you have narrowed your choices.

Facility dude evaluation

Mar 06, 2015
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The setup is intuitive, and you are easily able to make changes to setup on the fly.

Cons: I don't like that a requester can see all requests in the system. I understand the rationale that it allows requester to see WO's in the system and may avoid duplication, but it also gives the requester a window into the Maintenance world that isn't always appropriate. I would like to see this as a feature that could be turned on or off. I would welcome a response to this issue.

Recommendations to other buyers: Get a VIP to evaluate how difficult it is to set up the system and the ease and quality of the info it generated. Be real about what features you will use in you operation and that will drive the price point. Acknowledge that you likely aren't running NASA. Keep it simple.

This ticketing system is not very good...

Apr 13, 2015
1/5
Overall

1.5 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Not much about this system is great. I would look for something else if you need a quality ticketing system. If you need something simple for a very small company, this would suffice.

Cons: I don't like that you can't set up email preferences - it's either all or nothing. It very confusing to the end user and really unorganized.

Recommendations to other buyers: If you only need it for a small amount of jobs, it would work ok - otherwise, invest your time and money elsewhere.

The dude abides.

Apr 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly & easy to understand & manuver. Easy to navigate.

Cons: Work order takes too long to process, previous product was way faster. Also too many steps to print work order, email work order, to enter labor transactions. Doesn't auto correct like previous product.

Recommendations to other buyers: Compare navigation to previous product, dude blows them away!

Camp Facility Director

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great customer service

Pros: Out of all of the products I reviewed and sampled the Maintenance Edge by Dude Solutions offered the lowest cost.

Cons: I would like it if Maintenance Edge by Dude Solutions would allow PM's to sync with a google calendar.

Great software and support

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. We are a new start up company. The software had an asset section where you can add all parts and shop drawings associated with each piece of equipment. You can customize reports and set up pm schedules.

Adequate, but not easy to use

Apr 20, 2015
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that the tool is customizable for what information can be asked for in a ticket.

Cons: The tool is not easy to use for either an admin or user standpoint. Even logging in can be a hassle. I leave an email in my inbox to click on and access a ticket rather than use the login and try to remember my access number. The interface is confusing and I've been unable to find any way to integrate the tool with our other applications, or open a ticket from an email.

Recommendations to other buyers: Determine your specific needs and find a tool that meets them. Don't settle for a tool that "almost" does what you need.

Ease of use

May 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to set up the software. Costumer service and support during implementation has been excellent. Looking forward to have it fully implemented and running all maintenance functions through the "Dude"

Awesome solution to any business that wants to organize assets and maintain them.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Been very helpful every step. Not pushy but follow up on details and commitments.

Pros: Great support and attitudes. Very pleasant and yet professional. Every step has been planned and they help to steer us in the right direction.

Great product for small and large-scale operations

Jan 29, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Facility Dude software for several years now and have enjoyed how efficient it makes communication on every level. Its basic use for those requesting work orders to be done is very easy to navigate - which is perfect for those who are not frequently using the software, but need to get some work done.

The larger scale - mostly tracking for several different locations - can be a little more difficult because of the vast scope of things the software can do. However, just about every problem can be solved with some practice paired with their staff service.

Affordable and loaded with features

Nov 03, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure.

Pros: Affordable, easy to deploy, app for portable devices, and great reporting options.

Cons: User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed.

Recommendations to other buyers: Don't waste $$$ on a similar software, buy this one and enjoy endless customer support and unlimited user accounts.

It works?!?

Apr 21, 2015
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It generally works, and being hosted means that we don't have to interact with it a ton.

Cons: The product is overly difficult for as little data as you can get from it.

Recommendations to other buyers: It does work, and could be made reasonable, but at the end of the day so can free solutions. Sure you need a server to host them on, but they ldap which saves time and have similar metric functionality.

Impressive product

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding customer service. Flexible products to fit any size or type of industry. Intuitive design makes it easy to use.

Cons: Still in the process of implementing the system.

The Best Maintenance Program Around

Jun 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of requesting service work orders, the fact that I can track the age of requests and also show how much we are asked to do daily/weekly/monthly better.

Cons: They don't have an iPhone app available. I understand an iPhone App will be available soon.

Recommendations to other buyers: Do your due diligence. There are other programs that will do the same function but are not user-friendly unless you have staff time available to input information only.

Awesome and easy

Oct 16, 2014
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The vendor walks you through set up step-by-step. They have good webinars and videos. The product is easy to use and easy to modify to your needs.

Cons: I would like to have more in depth reporting functions, or maybe I just don't know how to use them.

Recommendations to other buyers: It is a great, cost-effective product for a small business with a lot to keep track of. We use it not only for maintenance, but as task lists for all our departments.

full package deal

Oct 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Full functionality for one price, unlimited training, unlimited users, etc. Don't have to pay for add-ons

Pros: full functionality for one price

Cons: No trial versions availble

Feb 25, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: MaintenanceEdge is so easy to use and a very flexible work order system. It's helped us keep better track of how much our technicians are getting done and also saved me a lot of time on entering work orders because it's so simple to input them. The reporting is great, it's easy for me to make the detailed reports I need and see how we're doing. On top of all this, the support staff is so nice and very responsive to any questions I have. I highly recommend FacilityDude!

Easy but notification function is not always working

Jun 14, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The most positive feature is that it allows users to track easily the history of work orders, that is, when they are ordered and done.

Cons: When a work is ordered, the most important thing would be the notification timing. Unfortunately, though I set up notifications, it didn't work and got in trouble sometimes.

Excellent service-oriented product and company

Feb 02, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the wide customization of data entry, with a service team that feel like colleagues.

Cons: It's not optimized for compiling capital asset documentation for creating a one-stop service for all asset tracking needs.

Recommendations to other buyers: Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.

Great Product, very user-friendly!

Jun 13, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Web-based makes it easy to access from anywhere and integration.

Cons: Nothing really. So far, it has worked great, and we have been able to implement it step-by-step.

Recommendations to other buyers: Make sure you know what you want to accomplish and evaluate software based on what best fits your needs. Look for a system that works best for the users that will be utilizing it.

Great Product Great Price

Jan 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Maintenance Edge is a fully customizable database. With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion. The customer support team at Facility Dude are very friendly and knowledgeable. They walk you thru every step of the process.

Cons: I really don't have any dislikes about the product.

Recommendations to other buyers: When choosing a CCMS you need to plan out you needs and desires for your Facility.

Very user-friendly

Jun 02, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use and user-friendly. It handles all my building needs. The support is ready to answer all my questions within minutes of an email.

Cons: I understand the product is so widely used in different industries. It would be nice to customize the field names.

Recommendations to other buyers: The support system is great to work with. Use them!

Good experience generating and managing work orders

Sep 26, 2016
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best thing about this software is the elimination of paper hard copies of work orders as well as the ease of tracking and generating the maintenance work orders.

Cons: Although the software has a large number of features, some are underused because their placement or implementation in the user interface is not entirely intuitive in all situations.

Recommendations to other buyers: Consider MaintenanceEdge as easy to implement and maintain because it is a browser-based instead of installed software

Not Very Intuitive

Apr 22, 2015
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: The Journal Notes are a nice feature for communicate between internal departments working

Cons: Search functions and the way we communicate with users.

Recommendations to other buyers: A better way for users to search their ticket history so they are not putting in multiple tickets for the same issue. Make email communication not look like spam

Facility maintenance software first timer

Feb 27, 2015
4/5
Overall

3 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is fairly easy to use, and the vendor allows for unlimited training sessions with anyone using the product.

Cons: Some of the forms and reports that are created are not configurable to our situation.

Recommendations to other buyers: By and large, all facility maintenance software packages do pretty much the same thing. They inventory equipment and allow for tracking expenses and down time. Spend the time to make sure that the information needed from the system is configurable to your specific situation.

Facility Dude- 5 Star Software

Jan 27, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Maintenance Edge (Facility Dude) is an amazing work order system. From web based software to there 5 star training and support. I would highly recommend it to anyone thinking about a new software or changing what you are currently using . The easy of use and advanced features makes it un-matched.

It works pretty well.

May 16, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The submitters seemed to like this system better than our new system.

Cons: Raising cost with out raising services or my student population going up.

Recommendations to other buyers: Host on site if at all possible. It will save you a lot.

Great product

Jun 25, 2014
4/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. It's fast, secure, and efficient. It's a great product.

Cons: I have to log in every time, but other than that, it is a great product.

Recommendations to other buyers: It's a great program. I have no complaints or issues so far. Everything works great for me.

Perfect software for our small facility

Feb 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is simple to learn, teach and utilize. Vendor is easy to contact and communicate to. Quick to respond and solve anything we are not understanding. Quick to address any changes we desire.

Cons: PDF prints of the graphs could be better quality. However the detail is great

Recommendations to other buyers: Make sure you understand the support and training that all vendors are providing. Facility Dude is the bomb.

Great product. Simple and easy to learn and use.

Mar 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and use. Great support! keeps great track of PM's and projects.

Cons: Not anything I can think of. only been using it for 3 months.

Recommendations to other buyers: Great support and instructions from a live person. Makes it easy to learn, because you can ask questions as you are learning the system. They do not give you too much info every instruction session. They show you what to do, then give you "homework" to apply what you just learned.

Dude solutions team delivers a great product

Apr 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The software interface is easy to use and the team is second to none when it comes to customer service. The team is always looking for improvements as well.

FacilityDude review

Jul 24, 2014
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We're still getting used to the system.

Cons: We're still new to it, but there's nothing so far.

Recommendations to other buyers: Just do your homework when you're researching.

Good product with excellent service

Sep 15, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.

Cons: The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.

Recommendations to other buyers: The webinar demonstration is highly recommended with Q&A at the end.

Easy to use

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's Simple to use, and I like that you can see everything requested.

Cons: From what I've experienced so far, everything is working well, I really don't have any least likes.

Recommendations to other buyers: I don't have any recommendations, at this point, as I find the software really simple, from my perspective.