--- title: "Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113574/AssetEssentials/reviews/" page_type: "reviews" language: "en" --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Asset Essentials Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I like the ability to get notices when the status of my work order is either closed or changed with notes and updates to the status of the repair.“ February 26, 2026 CM Cassie M Project ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one.“ March 3, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We use this system for all work ordered and asset management, we live and die by it, It always works and if I do have an issue support is timely into looking into the issue and finding a resolution.“ February 26, 2026 JD Jay D Special Projects Foreman CMMS AdministratorPrimary/Secondary Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The biggest issue we have is it doesn't offer text message notifications for work orders.“ February 26, 2026 CM Claude M Assistant Director Space and Planning, School of MedicineEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I am responsible for a large University School of Medicine and it's very helpful to be able to add my own detailed description of the issue as well as attach phots to help guide the techs. “ February 26, 2026 CG Courtney G Maintenance TechEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives“ September 18, 2025 CG Courtney G Maintenance TechEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Asset Essentials is a powerful and reliable CMMS that provides a centralized solution for complex asset and maintenance management.“ September 18, 2025 MR Mathew R Director of FacilitiesEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “What good is a work order system that we cannot put work orders into?“ October 2, 2025 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Shawn N. Customer Service Agent Construction Used the software for: 2+ years ### "Asset Essentials great for schools" July 19, 2023 4.0 It's a great program with the proper training. Pros I love the work order process. Owners see what is done, when its done, etc. Cons Sometimes it's a little wonky. The filtering/sorting can be hard to figure out. Review Source PP Pacey P. Senior Supervisor Facilities Services Used the software for: 6-12 months ### "Asset Essentials - Sort by Work Date for Time-Based Work Orders (Not Date Submitted)" March 11, 2026 4.0 I typically use Asset Essentials for routine cleaning jobs at the university I work at. I fill out the work done for certain buildings. I also submit new work orders to maintenance when anything is broken. I also have special requests, normally for larger events with lots of tasks needed. Pros Asset Essentials helps communicate the tasks that are being accomplished in separate buildings/areas. It provides a layer of security by allowing managers to review data before finalizing the completion of any work order. Cons Asset Essentials has a feature to filter work orders by the date they are submitted. I would like to filter by the date the work is being requested for, and I wish there was a dedicated section for this. I have been able to put the date in the comment section and sort in this way. Review Source JK Jonathan K. Maintenance Food & Beverages Used the software for: Less than 6 months ### "Asset essentials " February 27, 2026 3.0 The security features seem to be good but it has to be updated on my phone quite frequently. I'm starting get like all the features it has but still would like it to be easier to maneuver around. Pros What i like most about asset essentials is that I can look at my pm's and add to them if need be. I can also keep up with my work orders. Cons Its not very user friendly for me anyways. It has taken me some time to get comfortable using it and I know it has alot more features I haven't used yet. Review Source SD Stanley D. Maintenance Tech Food & Beverages Used the software for: 6-12 months ### "A powerful program that helps keep track and organize." March 4, 2026 5.0 Overall my experience has been positive. It is easy to use and is a great tool for our organization. Pros The ability to keep track of issues and parts for our machines. Can easily see how often these issues occur and how often parts are used. Cons Easier to use on the laptop than the phone. Sometimes with the small phone screen it is just quicker to find things or see it on the laptop. Review Source CS Carla S. General Foreman Government Administration Used the software for: 2+ years ### "We at KPBM love asset essentials and are so happy we moved from School Dude" September 18, 2025 4.0 It has been great. We have been able to instruct all of our lower level personnel on how to access the system and how to find what they are looking for. Pros I love the ability to access all pertinent information on a work order so easily. After we got all the assets built it went pretty smoothly. Cons It is a lot to put in all the information. But.... once we got the infrastructure built it is so easy to use. I also struggle a bit with the app version in making sure I do not have filters set. Review Source CM Cassie M. Project Manager Government Administration Used the software for: 6-12 months ### "good, but get a good configuration up front" March 3, 2026 3.0 overall its good, its just been a slow roll out for us, which has been frustrating. Wish we would have had someone better be the point person for the initial set up. Pros How it communicates with itself. When putting in work orders in it can create an accurate picture of the cost and effort to maintain things around the city Cons building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one. I don't feel like the training in brightly academy was detailed enough; it was more about what the software could do, and less about how to set up those configurations. Wish there was more GIS integration Review Source CG Courtney G. Maintenance Tech Education Management Used the software for: 2+ years ### "Asset Essentials: A Powerful CMMS with Room for Improvement" September 18, 2025 5.0 Asset Essentials is a powerful and reliable CMMS that provides a centralized solution for complex asset and maintenance management. Its strengths lie in its comprehensive features, mobile access, and excellent customer support. However, users should be prepared for a learning curve and some potential frustrations with the user interface and mobile app stability. The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives Pros its ability to help our center track and assign work orders, which is helpful for our maintenance requests because of the large center. Cons problems with filtering work orders, difficulty copying and pasting in text boxes, and issues with file attachments. Review Source MR Mathew R. Director of Facilities Education Management Used the software for: 2+ years ### "Do not renew with Asset Essentials" October 2, 2025 1.0 It's a joke. Multiple days without access to the system because of their technicians. What good is a work order system that we cannot put work orders into? Pros Two years ago, the support was great. Now, it sucks. Over promise and under deliver. School Dude was better. Cons Poor support. Cannot use this software across all platforms unless you jump through hoops. The company makes you feel like you work for them and not them working for you. Review Source Response from Brightly October 9, 2025 Hi Mathew! Thank you for taking the time to write this review. We’re sorry to hear of your frustrations and we would like to find a solution. Would you please reach out to support@brightlysoftware.com, so we can help? DJ Donitra J. Administrative Assistant Facilities Services Used the software for: 6-12 months ### "The perfect App" March 3, 2026 5.0 My overall experience with Asset Essentials has been a 10/10, it has made running reports so easy for me and I even get to show other coworkers how to run their own reports as well, which makes things easier for me. Pros I like that I get to run reports based off of different departments and I even got to break down the reports with details. Cons I haven't found anything not to like yet, I keep finding new ways to make my job easier as the Administrative Assistant in my department. Review Source Davis B. Management Associate Used the software for: 6-12 months ### "We have been able to get some value from this product but it has taken a long time to implement. " April 25, 2018 3.0 Pros This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome. Cons It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need. Review Source AS Anthony S. Manager of Facilities Operations Maintenance Facilities Services Used the software for: 2+ years ### "great software, still needs tweaked" January 20, 2022 4.0 it's good overall, wish we could minimize the tech's frustration with the app. Pros it is very easy to use, you can fix mistake relatively easy. when it works correctly, the mobile app is great. Cons we have had several issues with the app, not sure if it is all the app's fault or our wifi. Dude Solutions seems to be constantly updating something and that usually effects us downstream. the issue that is most common, the app will "refresh" while the tech is inputting data and erase, making them start over. Reason for choosing Asset Essentials cost and after participating at a dude Solutions conference we observed it in action. the ease of use and the willingness of everyone there to help you use it. Switched from [WebTMA](https://www.capterra.com/p/15155/TMA/) cost and we had to build everything to work for us, i.e. charts, graphs and reports. Review Source JP Joyce P. Facilities Managaer Facilities Services Used the software for: 1-2 years ### "Facilities Manager " April 8, 2024 4.0 Good. It's a step in the right direction but we are not where we want to be. Pros It's better than our last system, but we do not know enough to implement many features of AE to the fullest capacity. Cons Sometimes you have to enter the same information and fthe employees complain. Reason for choosing Asset Essentials Price was better. Also, many of the other JCC have had success w/AE. Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) CMMS - Jolt was just a WO notification system. Review Source nP nathan P. head custodian Consumer Services Used the software for: Less than 6 months ### "head custodian" March 10, 2026 5.0 great it helpful with customer service support, task management, information management, staff management Pros great customer support, great task management, security, great task management, good information management Cons nothing everything is all good I no least like about Asset Essentials. it is an amazing soft were to use. Review Source KS Konstantinos S. Night Foreman Building Materials Used the software for: 1-2 years ### "Help when you reach out for it." October 22, 2024 5.0 I am thankful to have it in living. It makes living more interesting to work with. Pros Getting the job done! Makes work much more worthy. Cons Time wait for process. Having the communication for help is a winner. Review Source MB Mark B. Engineer Food Production Used the software for: 2+ years ### "Issue with a new account" October 11, 2024 5.0 Before this change, everything worked correctly, and I loved the ease of use. Pros It is a straightforward program to use if it is setup correctly. Cons I changed companies and had to move everything to a new account. Not everything was changed, so it worked like before. When I stated this, it was not addressed. Review Source JK Joy K. Facilities Office Manager Higher Education Used the software for: 2+ years ### "Benefits of using Asset Essentials" July 13, 2023 5.0 Our overall experience has been positive. The Asset Essentials team is easy to reach and helpful in resolving any problems. Pros The ease of work order entry and the dispersion to the trades. Also, when I call for help, the person I reach spends as much time as necessary to answer all my questions. Cons Learning how to create different views for the work orders and batching work orders that need to be closed. We have single sign on for the users so we had to work with our IT department to make sure everyone was signed on and could access the program. Review Source MH Marty H. Maintenance Manager Food & Beverages Used the software for: 2+ years ### "Marty's Review" June 28, 2022 4.0 Pros It is very intuitive. The HELP menu is excellent. Tech support is outstanding. Cons 1\. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used. 2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part. Reason for choosing Asset Essentials Ease of use and price Review Source RB Russ B. Maintenance Manager Pharmaceuticals Used the software for: 2+ years ### "Great CMMS software" October 12, 2021 5.0 Pros Asset Essentials is very easy to use and has made our maintenance department far more effective. Its simple user interface made training employees very easy. Cons This software would be much better if you could integrate some of the internal features with themselves to create reports. Review Source TH Thomas H. Assistant Director Facilities Services Used the software for: 1-2 years ### "Maintenance Tracker" June 28, 2022 5.0 Continued growth on preventative maintenance and day to day tracking of Technicians. Pros Easy to use. Easy to Track. Easy to report. Cons Cell phone application could be better. Sometimes need to delete app and re-download. Review Source TF Tony F. Maintenance Manager Automotive Used the software for: 2+ years ### "Asset Essentials really aides in Maintenace and Fleet Management" December 27, 2023 5.0 Very pleased and love the reports that you can create for my admin. Pros Configurability to what you need. Ability to make changes immediately. Cons Sometimes users had problems logging in. Reason for choosing Asset Essentials Had used SchoolDude for 11 Years prior to Asset Essentials. Review Source BLS Beth Lee S. Used the software for: ### "" May 7, 2013 5.0 Our Facilities Management Department covers the operations of 24 town buildings in our municipality. These buildings also include three elementary schools and one middle school. Our maintainers and custodians handle all aspects of these buildings, from cleaning and grounds work, to repairs, HVAC and inspections (just to name a few). Prior to Maintenance Edge we utilized two work order systems. School staff used an in-house request system through our IT Department, while all other town employees utilized a purchased software (MP2). My position is that of Administrative Assistant and I am the one individual that processes all work requests for our office. This meant switching back and forth between our two systems making sure all requests were processed. Work requests were not addressed during any absences from the office (vacation, etc.), thus sitting in queue until my return. Also, there was not a concise record of completed tasks. I am still the one individual in our organization who uses MaintenanceEdge on a full time basis. However, we have now added our maintainers and custodians as daily users of this program. When we began using it in November of 2012, I realized how simple and flexible this program was. It has met all of our needs, and as I continue to use the system, I find more and more areas we can adapt to its use. It has been extremely helpful in reducing the amount of daily work order processing, as so much is now automated through the program. Instant notification to our maintainers' cell phones and email gives immediate contact on requests and tasks, thus eliminating any delays during my out-of-office time. Automatic routing also eliminates the need to forward work orders to the proper maintainer, since notification is within minutes. This function also allows our maintainers to check on work orders when at a specific building, thus eliminating duplicate travel time. This has greatly improved the productivity of our department. We have also taken advantage of the automated reports function, which generates and emails the specific building reports to the proper individuals on a weekly basis. Everyone, including building directors and principals, are "on the same page" with updates and tasks. MaintenanceEdge definitely helps us all communicate more effectively and efficiently. Finally, from the standpoint of the "requesters" at our many buildings, they find it very user friendly. One 20-30 minute training session was all it took to get all users up and running. The transition has been very smooth, especially with the added assistance from the FacilityDude support staff. They are easy to contact, always friendly, and have the correct answers and information that is needed; and if not, they continue to work on any issues until they are solved. I've recommended MaintenanceEdge to a number of colleagues in local governments in my area. It is a user-friendly system with fantastic customer support. From my standpoint, it is a blessing, and has done wonders for our department! Review Source RF Robert F. Facility Manager Food & Beverages Used the software for: 1-2 years ### "Great value and pretty full featured" November 25, 2019 4.0 Pros This CMMS is fairly easy to learn and to use. I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly. We use it for maintenance and sanitation, both of which are a big deal for us as we fall under food safety protocols (we are a food service distributor). The import function is especially useful during setup. It's nice that you can attach photos/documents to assets. Cons I wish it supported handheld units with integrated barcode scanning (like the Zebra TC70). Work order generation from PMs works well but it defaults all work orders to be due at midnight. We have to show that work orders are due at particular times of day (shifts). It would also be nice to have a "true" inspection program. Take fire extinguishers. It would be nice if you could walk through the warehouse, scan the barcode on the extinguisher, mark as pass/fail and move on to the next one. Their inspection doesn't quite work as seaemlessly as that. Alternatives considered [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[FTMaintenance Select](https://www.capterra.com/p/50771/FTMaintenance/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[CHAMPS CMMS](https://www.capterra.com/p/16427/CHAMPS/) Reason for choosing Asset Essentials Value and feature set. Review Source Response from Brightly November 26, 2019 Hi Robert, thank you for taking time to leave a review! We appreciate your input and happy to hear Asset Essentials is beneficial to you and your team. GY Garry Y. Lead Maintenance Mechanic Consumer Goods Used the software for: 2+ years ### "Here is my experience.." November 22, 2019 5.0 We have always had a Preventive Maintenance program and the software allows us to continue with keeping our PM schedule and tracking equipment history of repairs and Work Orders. Pros This software is very robust with features that you can use or not. It will just depend on the size of your organization and how much information you want to include when you are doing your implementation. There are areas I do not use due to other software packages that are in our organization. Customer support has been very good. We had time to get the feel of Asset Essentials before we migrated to it. The migration from our old software to Asset Essentials was seamless. Cons At this time I do not really have a lot of cons. Maybe the help guide, it is a bit over whelming when you want to look for a specific subject. Reason for choosing Asset Essentials Our old software, which was Microsoft Access based had come to the end of its support. The former company was merging and it was just a good fit to be able to convert to a cloud platform. Review Source Response from Brightly November 25, 2019 Hi Gary, thanks for taking the time to leave a review! We are thrilled to hear Asset Essentials is making your life easier and that your migration was seamless. Feel free to reach out if you ever have questions or need help! BB Brenden B. Maintenance Assistant Plastics Used the software for: 6-12 months ### "Most Versatile for the Price" January 13, 2022 5.0 Overall, we've had success in managing our growing inventory and in optimizing our PM's for minimizing downtime. Pros The value is a big benefit about the software, as most other providers are more expensive for many similar features (and often force including extra unnecessary features to justify the price). We're able to get what we need included at a price that helps continue renewing our service. Cons The biggest restricting factor for the product is in its response time in a desktop browser (unknown in mobile app). Most menus or screens take a second or so at minimum to fully load and populate with data, but up to 10-15 seconds in some cases. When considered independent from each other, the loading times aren't an issue, but when many different tasks need to be done, one after another, the lag time in loading rapidly builds up, causing nearly as much time waiting as working. Reason for choosing Asset Essentials Price point for functionality was a major factor that helped with staying with Asset Essentials. Review Source JR Jeff R. Maintenance Supervisor Food Production Used the software for: 2+ years ### "Tracker" July 18, 2023 4.0 Pros I like the ability to build my page the way i want to. Its really convenient to see what is coming up each day and what has been completed. For inventory control i can tell what needs to be ordered for stock Cons I havent found a way that it will alert me when our parts clerk checks parts into asset with out me actually looking Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.