# Asset Essentials Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Asset Essentials the right Work Order solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113574/MaintenanceEDGE/reviews --- Asset Essentials 4.4 (284) [View alternatives](https://www.capterra.com/p/113574/AssetEssentials/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Asset Essentials Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive and simple interface 95% positive reviews out of 55 Most users report ease of use, with intuitive navigation and a quick learning curve after initial setup. Frequent technical problems 70% negative reviews out of 30 Most reviewers find recurring bugs, app glitches, and unresolved issues disrupt workflow and cause user frustration. Responsive support and training 93% positive reviews out of 44 Most reviewers indicate customer support is accessible, knowledgeable, and consistently helpful during setup and ongoing use. Aleks R Maintenance Supervisor, 11 - 50 employees. "Once trained personnel have an easier time communicating with Customer support to resolve issues faster. " Comprehensive maintenance management 90% positive reviews out of 30 Most users describe maintenance tracking as effective for scheduling, monitoring work orders, and organizing preventative maintenance tasks. Charles D Business Analyst, 1,001 - 5,000 employees. "Asset Essentials helps to streamline the core functions of maintenance management into an easy to use, intuitive software solution at an incredibly attractive price point. " ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Shawn N. Customer Service Agent Construction Used the software for: 2+ years ### "Asset Essentials great for schools" July 19, 2023 4.0 It's a great program with the proper training. Pros I love the work order process. Owners see what is done, when its done, etc. Cons Sometimes it's a little wonky. The filtering/sorting can be hard to figure out. Review Source PP Pacey P. Senior Supervisor Facilities Services Used the software for: 6-12 months ### "Asset Essentials - Sort by Work Date for Time-Based Work Orders (Not Date Submitted)" March 11, 2026 4.0 I typically use Asset Essentials for routine cleaning jobs at the university I work at. I fill out the work done for certain buildings. I also submit new work orders to maintenance when anything is broken. I also have special requests, normally for larger events with lots of tasks needed. Pros Asset Essentials helps communicate the tasks that are being accomplished in separate buildings/areas. It provides a layer of security by allowing managers to review data before finalizing the completion of any work order. Cons Asset Essentials has a feature to filter work orders by the date they are submitted. I would like to filter by the date the work is being requested for, and I wish there was a dedicated section for this. I have been able to put the date in the comment section and sort in this way. Review Source JK Jonathan K. Maintenance Food & Beverages Used the software for: Less than 6 months ### "Asset essentials " February 27, 2026 3.0 The security features seem to be good but it has to be updated on my phone quite frequently. I'm starting get like all the features it has but still would like it to be easier to maneuver around. Pros What i like most about asset essentials is that I can look at my pm's and add to them if need be. I can also keep up with my work orders. Cons Its not very user friendly for me anyways. It has taken me some time to get comfortable using it and I know it has alot more features I haven't used yet. Review Source CS Carla S. General Foreman Government Administration Used the software for: 2+ years ### "We at KPBM love asset essentials and are so happy we moved from School Dude" September 18, 2025 4.0 It has been great. We have been able to instruct all of our lower level personnel on how to access the system and how to find what they are looking for. Pros I love the ability to access all pertinent information on a work order so easily. After we got all the assets built it went pretty smoothly. Cons It is a lot to put in all the information. But.... once we got the infrastructure built it is so easy to use. I also struggle a bit with the app version in making sure I do not have filters set. Review Source SD Stanley D. Maintenance Tech Food & Beverages Used the software for: 6-12 months ### "A powerful program that helps keep track and organize." March 4, 2026 5.0 Overall my experience has been positive. It is easy to use and is a great tool for our organization. Pros The ability to keep track of issues and parts for our machines. Can easily see how often these issues occur and how often parts are used. Cons Easier to use on the laptop than the phone. Sometimes with the small phone screen it is just quicker to find things or see it on the laptop. Review Source CG Courtney G. Maintenance Tech Education Management Used the software for: 2+ years ### "Asset Essentials: A Powerful CMMS with Room for Improvement" September 18, 2025 5.0 Asset Essentials is a powerful and reliable CMMS that provides a centralized solution for complex asset and maintenance management. Its strengths lie in its comprehensive features, mobile access, and excellent customer support. However, users should be prepared for a learning curve and some potential frustrations with the user interface and mobile app stability. The experience is often described as a trade-off: a functional and feature-rich system that may lack the modern polish and simplicity of some newer alternatives Pros its ability to help our center track and assign work orders, which is helpful for our maintenance requests because of the large center. Cons problems with filtering work orders, difficulty copying and pasting in text boxes, and issues with file attachments. Review Source MR Mathew R. Director of Facilities Education Management Used the software for: 2+ years ### "Do not renew with Asset Essentials" October 2, 2025 1.0 It's a joke. Multiple days without access to the system because of their technicians. What good is a work order system that we cannot put work orders into? Pros Two years ago, the support was great. Now, it sucks. Over promise and under deliver. School Dude was better. Cons Poor support. Cannot use this software across all platforms unless you jump through hoops. The company makes you feel like you work for them and not them working for you. Review Source Response from Brightly October 9, 2025 Hi Mathew! Thank you for taking the time to write this review. We’re sorry to hear of your frustrations and we would like to find a solution. Would you please reach out to support@brightlysoftware.com, so we can help? CM Cassie M. Project Manager Government Administration Used the software for: 6-12 months ### "good, but get a good configuration up front" March 3, 2026 3.0 overall its good, its just been a slow roll out for us, which has been frustrating. Wish we would have had someone better be the point person for the initial set up. Pros How it communicates with itself. When putting in work orders in it can create an accurate picture of the cost and effort to maintain things around the city Cons building it out, the person who chose Brightly for us didn't do a good job deciding how to roll it out, so now we're inputting assets, locations, and parts one by one. I don't feel like the training in brightly academy was detailed enough; it was more about what the software could do, and less about how to set up those configurations. Wish there was more GIS integration Review Source PG Peggy G. Administrative Assistant Government Administration Used the software for: 2+ years ### "Great Fleet Management System" September 22, 2025 4.0 Overall I have had pretty good luck with Asset Essentials. It is truly a good system for maintaining your fleet plan. It is nice to be able to put work orders in and see the status of that work order when more than one person is needing to view the information Pros Ease of fleet management. Customer support is great and very helpful. Communication is very accessible with email, phone or the help pages. Cons Entering and deleting users. Sometimes we have the need to deleting a user from several areas, it is hard to find and figure what areas a person is associated with if you are not the person who originally enter that person into the system. Review Source Davis B. Management Associate Used the software for: 6-12 months ### "We have been able to get some value from this product but it has taken a long time to implement. " April 25, 2018 3.0 Pros This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome. Cons It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need. Review Source CD Charles D. Business Analyst Automotive Used the software for: 2+ years ### "Maximize your Preventive Maintenance program with Asset Essentials." April 12, 2024 5.0 I am an administrator who also manages use cases and internal development and could not be more satisfied with our company's decision to go with Asset Essentials over some of the other more costly players in the maintenance management space. The higher the cost does not necessarily equal higher value. Pros Asset Essentials helps to streamline the core functions of maintenance management into an easy to use, intuitive software solution at an incredibly attractive price point. The customer service is world class, and the feedback loop allows for meaningful dialogue between the Brightly team and our organization. Cons Early adoption was tough, and a path to scale was not clear. This became way easier as time progressed and our userbase's skill set matured. Alternatives considered [Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/) Reason for choosing Asset Essentials Awesome product demo, the absolute best customer service, not hurried or burdened with excessive sales attempts. Brightly just seems to be great at the things that matter to a large organization like ours. Review Source WU Willem U. Maintenance manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best on the market" January 13, 2022 5.0 There were a few hiccups in the very beginning, mostly due to the system being in a developmental stage. But everything was fixed with one phone call. Great customer service! Pros The layout is smooth. It was incredibly easy to make the transition from our old software. Cons Everything is organized in a logical order. Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)[NetFacilities](https://www.capterra.com/p/130733/NetFacilities/)[Ecotrak Facility Management Software](https://www.capterra.com/p/212583/Ecotrak/)[Facilitron](https://www.capterra.com/p/184478/Facilitron/) Review Source HS Henry S. Grounds Assistant Maintenance OPs Sup Government Relations Used the software for: 2+ years ### "Grounds Report" April 4, 2024 5.0 Pros I like that we can track our work and the ease of which the crews can track themselves and their work loads. Cons My biggest problem is I can't input the things that directly report to my group. We were not originally set up to be individual. The Grounds Dept. has grown and we need to be able to be more specific in what we do. This will allow us to accurately track those job types. I very much want to individualize the program for accurate measures. Switched from [Infor Learning Management System (LMS)](https://www.capterra.com/p/197581/Infor-LMS/) The boss chose to do so. We relearned the new system (DUDE) and are now using it. Review Source JZ Jon Z. GIS Technician Higher Education Used the software for: 1-2 years ### "Awesome Customer Support" May 6, 2025 5.0 Very positive---works very well! Easy to navigate Pros Easy to get data and customer support is awesome! Cons Nothing...works very well! Easy to navigate, very powerful Review Source rS rhett S. hvac mechanic Higher Education Used the software for: 2+ years ### "what i would like to be added to the program" October 10, 2024 5.0 Pros not just one thing 1 Cons would like to be able to get a text message or email, prefer text to let me know that there is a particular work order, down to the category. Review Source TC Timothy C. Corporate Maintenance Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Asset essentials " October 10, 2024 5.0 Awesome experience. Makes keeping up with the work orders easy Pros I like the reports you can generate. Some much data to collect Cons I can't input my parts list from a CVC file Review Source JK Joy K. Facilities Office Manager Higher Education Used the software for: 2+ years ### "Benefits of using Asset Essentials" July 13, 2023 5.0 Our overall experience has been positive. The Asset Essentials team is easy to reach and helpful in resolving any problems. Pros The ease of work order entry and the dispersion to the trades. Also, when I call for help, the person I reach spends as much time as necessary to answer all my questions. Cons Learning how to create different views for the work orders and batching work orders that need to be closed. We have single sign on for the users so we had to work with our IT department to make sure everyone was signed on and could access the program. Review Source DG Don G. Director of Facilities Sports Used the software for: 2+ years ### "Carolina Panthers Stadium review" April 7, 2022 4.0 Helps us keep up to date with all current conditions of essential equipment Pros We have found that this helps us track all user work order and daily, weekly, monthly, quarterly, semi-annual and annual preventative maintenance. It also allows us to generate work order reports that help us track how effectively we are utilizing our support staff against industry standard labor. SLAs are a helpful metric to present to the business sector or our organization to create new staffing position, and or, justify pay scaling to match the current market demands. Cons Not knowing how all the features in setting are used. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Asset Essentials First time user Review Source CI Charlotte I. Specialist Facilities Services Used the software for: 2+ years ### "Asset Essentials Review" January 18, 2022 3.0 Pros I like the easy use of all aspects of this software. From the adding users to the work tickets. We also utilize the parts portion for inventory and tools. Cons The mobile app is my least favorite. We have had issue after issue with the app kicking people out throughout the day, not just work tickets, but to the client ID. Since we have authenticator licensing, we need to also fill out that information each time. It is very frustrating. Review Source Response from Brightly January 19, 2022 We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us? AT Angelo T. Mantenance Manager Farming Used the software for: 2+ years ### "Mantenance manager" July 13, 2023 5.0 Great functionality and ease of use Pros Scheduling future PM's and all work related work order job creation Cons The use of the calendar function can be corrected for a better read out footprint Review Source DG Doug G. Assit. Director Utilities Used the software for: 1-2 years ### "Asset Review" January 19, 2022 3.0 Pros we like all of the options but still liked mobile 311 better out in the field. Cons Its not user friendly when you have used mobile 311 and switch to this. Maps will not follow you like mobile 311. work order set up is very hard to under stand its more like as long as you create it for someone else its ok but when you want to create and take off right there you have create a work order then go back into it and enter info. Review Source Response from Brightly January 20, 2022 We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us? EC Eugene C. Project Manager Architecture & Planning Used the software for: 1-2 years ### "Why I like Asset Essentials" January 4, 2024 4.0 Overall experience is very well. I haven't really had any bad experience with the product. I still need more training on Asset Essentials. Ver Pros The ease of going to my projects finding the project number and getting and giving updates on each project in case someone else needs to know about my project. Cons It categorizes my projects and lets me know when it became a project and when the project ended. Review Source eP edwardo P. Maintenance Technician Facilities Services Used the software for: 1-2 years ### "Great Application For Work Orders" July 19, 2023 5.0 Pros Put it like this, Easy, Simple, and great to work with would definitely recommend to a business that wants to simplify its work order system. Cons havent had any issues with Essenstials so i am very satisfied with it. Review Source CW Cherie W. Lead Technician Automotive Used the software for: 2+ years ### "It works well to make sure task get completed" July 27, 2023 5.0 I like it for accounting for time and cost of materials. Pros It is a good way of tracking and back tracking when things were repaired or completed Cons When someone else declines a job, I can't change it. Review Source SP Shaun P. Maintenance Manager Plastics Used the software for: 1-2 years ### "Definetantly not for manufacturing, load time galore" March 17, 2020 2.0 Overall i think this is a very beginner software with a ton of bugs and nonfunctional that they need to work out. Progress with bugs and these functionality problems take way too long if ever to be completed. Honestly wish we spent our money elsewhere. Pros setting up Pm's was a nice change from using Outlook calendar Work request made it easier for staff to tell me about broken equipment it does eliminate paper Cons very tough to start to use it because the lingo and they way they have it sorted doesn't really apply to manufacturing. to customize alot of thing you need them to do it because we don't have access. plus everything takes 5 at least 5 seconds to load. which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable. load times, restriction in functionality. bugs. Ability to put in meter readings is terribly painful You cant add parts while in a workorder. its a separate page you have to go to. and you can't complete tasks while on a computer. Reason for choosing Asset Essentials I chose this one because it had an app and it looked very useful and they said it would be easy to do a walk around checklist with meter readings. It also was on the cheaper side which made it easier to pass on to upper management to buy in. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.