Who Uses This Software?

From Local Markets to Enterprise Supermarket Chains


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IT Retail
  • www.itretail.com
  • Founded 1993
  • United States

About IT Retail

IT Retail was designed by grocers for grocers, and is one of the best grocery point of sale solutions offered today. Powerful analytics and custom tools empower the grocer to make the best decisions for their business, without making store management more complicated than it needs to be. Take control of your store today with Retail PROFESSIONAL!


IT Retail Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

IT Retail Reviews Recently Reviewed!


Great Product and Staff!

Jan 05, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and edit, and the staff goes above and beyond to keep me happy.

Cons: Too many glitches, but once they are worked out this thing will run very nicely.

Overall: Being a new business owner, I wasn't sure what to expect from this product. We ran into a few minor glitches here and there, and the staff has been incredibly responsive and has always taken my needs and suggestions into consideration.

I love using the software once all the bugs were/are worked out. It's very easy to use. I like the IT Retail site and all the features it offers, like entering the end of day totals, reporting, and the ability to edit the register buttons. I don't intend on changing the product in my business and I look forward to growing our relationship!

Recommendations to other buyers: I can't think of anything at the moment, just thank you!

Vendor Response

by IT Retail on January 05, 2017

Hey Valerie,

Thanks so much for your kind words! We've loved working with you so far and look forward to many more years working together!

-Stephen

Great flexibility, Information at your finger tips and reliability

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, easy to use, Great Support, provides the information I need to make business decisions. Easily adaptable to other third party programs.

Overall: Can better run my store with a reliable frontend system and a backend system that can provide my the information I need to make timely decisions.

Every issue has been address and resolved quickly by there friendly support staff. IT Retail offers so much it is hard to learn all the features.

Vendor Response

by IT Retail on June 05, 2017

Thanks Archie! We're happy you're happy with IT Retail!

Great POS for Smaller Stores

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud-based, EMV and EBT, can handle full grocery checkout, easy to use/easy to train on.

Cons: Get better pin pads

Overall: We are an all-organic store based in Riverside and a big source of our revenue is our hot food/drinks section in the store. The problem is that even though we have 2 main registers up front for people to pay at, a lot of people were ordering food/drinks at the deli and then just walking out with it instead of paying.

When we heard about Retail NEXT we were excited because we were looking for a system that was lightweight enough to be installed at the deli counter but that could still handle checking out our produce and dry good items. It's really been the perfect fit for us because we already use IT Retail for the main registers and we love the service and the features that we get from them.

So far our experience has been great; there have been a few software bugs but the best part about IT Retail is that they are super responsive to all of our problems. If we call them with an issue it's usually a same-day fix and we are back up and running.

Recommendations to other buyers: Customer representatives are very helpful.

Vendor Response

by IT Retail on December 16, 2016

Thanks for the review David! We are thrilled that you've had such a good initial experience! And we are working on the pin pads :)

Great supporting team

Dec 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use

Flexible

Cons: None

Overall: Well trained a d experienced supporting members.

Easy of use and fast learn how to use it.

Recommended.

Vendor Response

by IT Retail on December 30, 2016

Thanks Mr. Chung! We have enjoyed working closely with you all as well! Best of luck this new year!

Setting up the systems was the biggest part where we had some challenges, but over all was good

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's 100% cloud based, system needs to be rebooted to have the updates from back-end to front end. It's designed to run for high volume transactions.

Cons: Cost factor on the complete system is very high, with the hardware, but it can be brought down if the hardware is sourced from correct oplaces

Excellent

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I bee working with IT Retail for a few years now so I feel them as a co-workers that I can trust in them to solve any issue I might have.

Vendor Response

by IT Retail on December 22, 2016

Hey Magali,

Thanks so much for your kind words! We love working with you and look forward to many more years together :)

New Deal Fish Market

Jan 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We never used a POS system until we were approached by Retail Next. After using the system for one year I can say that it has helped me track my business better than ever.