--- title: "IT Retail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IT Retail Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more." source_url: "https://www.capterra.com/p/113668/RETAIL-Professional/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # IT Retail Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IT Retail ## What is IT Retail? IT Retail is a cloud-based POS built for grocery stores. Want to checkout customers FASTER? Want to take EBT? Want a system that syncs prices to Deli Scales? We got you covered! We offer powerful analytics and custom tools that give grocers the power to make changes and view sales anywhere. Get a demo of IT Retail today to understand why thousands of grocers are upgrading their stores to IT Retail. ## What is IT Retail used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Convenience Store](https://www.capterra.com/convenience-store-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Starting price $69 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IT Retail?[Manage this product listing](https://www.g2.com/products/it-retail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IT Retail 4.6 (22) VS. [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $69 Per Feature, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 3.8 (733) Value For Money 4.4 (14) Value For Money 3.6 (686) Customer Service 4.7 (18) Customer Service 3.6 (708) ## IT Retail alternatives Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (80)](https://www.capterra.com/p/142520/KORONA/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) [4.0 (976)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120491/Lightspeed-Retail/) [ACCEO Smart Vendor](https://www.capterra.com/p/172310/ACCEO-Smart-Vendor/) [4.3 (32)](https://www.capterra.com/p/172310/ACCEO-Smart-Vendor/reviews/) Starting price $1095.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172310/ACCEO-Smart-Vendor/) ## FAQs about IT Retail Overview ### Which roles and teams benefit most from IT Retail? IT Retail is most used by store owners, owner-managers, and executive leaders who oversee retail operations, sales, and business performance. Store and general managers use it to manage daily transactions and inventory, while administrative and finance teams support recordkeeping, reporting, and operational coordination. Answer based on 20 reviews Overview ### What company size and industries is IT Retail built for? IT Retail is built for small grocery businesses, which make up 90% of reviewers, primarily in retail (65%). Designed by grocery store owners for grocers, it also serves food and beverage businesses (20%) and hospitality operators (5%), with point-of-sale use cases representing 38% of reviewers. Answer based on 22 reviews Features and Usability ### What are the key features of IT Retail? IT Retail offers point of sale (POS), inventory management, and retail inventory management for store operations. It also includes payment processing, credit card processing, cash management, and electronic payments, plus customer accounts, loyalty program, reporting & analytics, multi-location support, and third-party integrations. Integrations ### Which third-party tools and platforms does IT Retail integrate with? IT Retail integrates with Mailchimp, QuickBooks Online Advanced, and eCommerce platforms. These connections cover email marketing, accounting, and online sales workflows, giving IT Retail a small but focused set of third-party integration options for retail operations. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does IT Retail offer? IT Retail provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does IT Retail offer? IT Retail provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support is mixed: one reviewer described friendly staff who resolved issues quickly, while others reported rude or unhelpful service and long trouble calls when problems persisted. Answer based on 2 reviews ## Features AI summary Based on 3,592 Point of Sale reviews Capterra data shows that buyers of Point of Sale software rank the following features as their top priorities: - **Credit Card Processing** (**73%** of reviewers rated this feature as critical) - **Electronic Payments** (**60%**) - **Payment Processing** (**58%**) IT Retail supports all three of the features reviewers identify as most important: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help businesses accept transactions in multiple ways, manage payments more efficiently, and keep checkout moving quickly, allowing teams to serve customers faster and handle sales with greater accuracy. Electronic Payments 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Inventory Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Sales Reports 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Payment Processing 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions For Retail 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important For Retail Stores IT Retail 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Lottery Management: Track and manage the sale of lottery tickets - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.5 (22) 4.5 Based on 22 reviews ## Pricing Value for money 4.4 (14) Starter $69.00 Per Feature,Per Month Value for money 4.4 (14) 4.4 Based on 14 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ eCommerce](https://www.capterra.com/p/99668/eCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (18) 4.7 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(2) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful AO Administrative Operations Administrative Operations Used the software for: Less than 1 year ### "Competent Compassionate Understanding and Bright" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 It was just really great. The person who helped me \[sensitive content hidden\] was very helpful patient bright and understanding and also communicated things very feasibly. She also helped in being able to navigate certain things and let me know of things I did not know before hand. Pros The user interface, how easy it is to use the actual software. Cons I don't know if there are language settings. If there are I'd like that and think that would be helpful. GM General manager General manager Used the software for: 1-3 years ### "Inventory reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 15, 2024 Pros user friendly, easy to get IT support, Cons No in person support, when we first got the system it would've been nice to get some on site training OW Owner Owner Used the software for: Less than 1 year ### "The Worst System Imaginable" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2024 The worst possible customer service experience in my entire life with anything. I have had better customer service by a girl scout selling cookies than this group of so called "professionals". The product does not do what they say it does. Do not be duped into buying this system. You will regret it. They had to pay off the people on their website to get those reviews because I cannot imagine anyone liking this system unless they have 5 products and nothing else. Again, save yourself the heartache and aggravation and do it by pencil and paper if you have to before you buy this junk. Pros There is literally nothing positive I can say about this system. It is hard to set up, hard to use, slow processor, just simply horrible. Cons The customer service is non-existent. Their reps literally yelled at my staff when calling in to get assistance with the numerous issues. In one week we spent over 10 hours on trouble calls. They promised quickbooks integration that would offer quality reports, they don't. The sales reports suck. The restaurant pos is horrid and has so many glitches that they will not address. The retail point of sale is awful and half of the time rings things up incorrectly. You can enter an item in, save it, and then poof it's gone. If I could get my money back I would. RUN AWAY FROM THIS SYSTEM! OW OWNER OWNER Used the software for: Less than 1 year ### "CUSTUMER SERVICE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Pros POS FROUNT END AND CUSTUMER SERVICE AND I LIKE THAT IS I DONT HAVE TO STAY ON LINE FOR CUSTUMER SERVICE Cons EASY TO USE AND NO COMPLAINTS, I like the software AD Administrative Administrative Used the software for: Less than 1 year ### "\[sensitive content hidden\] is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 I would describe my overall experience with IT retail as great! Pros What I like the most about IT retail is that it’s Fast & efficient. Cons There are NO cons on what I least liked about IT RETAIL OW Owner Owner Used the software for: Less than 1 year ### "First year review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 15, 2024 Pros How fast support answers the phone, . Cons The back reports, they are very confusing, hard to read and don't download very well. FM FINANCE MANAGER FINANCE MANAGER Used the software for: Less than 1 year ### "ADDING EASE TO YOUR DAY TO DAY SELLS." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 Pros IT Retail POS accompanies a smooth, natural interface that makes it simple to set up and learn. The POS programming has a few inherent applications that are explicit for taking care of specific requirements. These applications separate IT Retail's various capacities, so you can discover the things you need rapidly, keeping everything straightforward. What's more, Works Even When Your Store is Offline We realize how significant it is for a retail location framework to consistently be up and taking installments. That is the reason we planned our framework to work regardless of whether the web is separated. Cons IT IS A LITTLE MORE THAN I WANTED TO SPEND ON A SYSTEM .BUT SOMETIME QUALITY OUTWAYS QUANTITY. I AM NOT THE LEAST BIT UNSATISFIED WITH MY CHOICE. OW owner owner Used the software for: 3-5 years ### "great customer servikce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Pros ease of use, customer support and looks of system Cons no problems, I have not had any issues with system DG David G. Store Manager Used the software for: Less than 1 year ### "Great POS for Smaller Stores" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2016 We are an all-organic store based in Riverside and a big source of our revenue is our hot food/drinks section in the store. The problem is that even though we have 2 main registers up front for people to pay at, a lot of people were ordering food/drinks at the deli and then just walking out with it instead of paying. When we heard about Retail NEXT we were excited because we were looking for a system that was lightweight enough to be installed at the deli counter but that could still handle checking out our produce and dry good items. It's really been the perfect fit for us because we already use IT Retail for the main registers and we love the service and the features that we get from them. So far our experience has been great; there have been a few software bugs but the best part about IT Retail is that they are super responsive to all of our problems. If we call them with an issue it's usually a same-day fix and we are back up and running. Pros Cloud-based, EMV and EBT, can handle full grocery checkout, easy to use/easy to train on. Cons Get better pin pads OW Owner Owner Used the software for: Less than 1 year ### "excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 excellent service setup very quick we transfer our data from another system very quick Pros andres work really well setup the system quick. Really like the service. Cons there is nothing which i dont like everything going perfect [View all Reviews](https://www.capterra.com/p/113668/RETAIL-Professional/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.