# EDI Engine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EDI Engine the right EDI solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113928/EDI-Engine/reviews --- EDI Engine 4.3 (10) [View alternatives](https://www.capterra.com/p/113928/EDI-Engine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EDI Engine Ease of use 4.1 Customer Service 4.1 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jose C. Replenishment Manager Textiles Used the software for: 2+ years ### "It a good software that allow in a quickly manner received EDI documents from our customers." May 18, 2017 4.0 We have succeeded integration with different end user system thru interfaces with mayor issue, of couser with support from 123EDI. Pros the allow integration with other software thru interfaces and make easier the transaction also the windows that show the docoment sent, but it could better some improvement there that allow to sort from different field. Cons its a litle difficult to have a quick response in support when really need urgent solution. is not frecuently but happen. Review Source Response from 123 EDI May 18, 2017 Thank you Jose for your detailed comments. We certainly want to enhance your user experience. First I will recommend that when needing support contact our dedicated support line or email and provide with details. That will help us expedite the issue. Also I want to add that 123 EDI added this year new bilingual staff that should help expedite resolution time in all cases. Feel free to contact me if you require any details. NF Nathan F. VP Food & Beverages Used the software for: 2+ years ### "No problems so far with them." May 19, 2017 4.0 Pros I do enjoy the ease of it. It has saved us a lot of time. I think that we have enjoyed knowing where we have to send the files, so that we have a clear place to send the EDI's. Cons The only thing that would be better is if it could integrate into my software. Review Source Response from 123 EDI May 20, 2017 Hi Nathan We offer many integration options into various ERP and accounting options. Please contact us if you want to explore this option further. WJ Wendy J. edi manager Used the software for: 2+ years ### "Over all I am happy with 123EDIi" May 11, 2017 4.0 Pros We appreciate the automation that we have. Due to the older age of our system we have been able to continue receiving automated service vs needing to go to a webform. Cons At this point I don't really have higher expectations at the moment as our older system clearly limits the automation available to us. Review Source Response from 123 EDI May 18, 2017 Hi Wendy It is correct that the upfront cost for implementing EDI software is higher when compared to hosted EDI. But after the initial setup, the ongoing cost of software may actually be lower or very similar to hosted. It will depend on the number of EDI documents that you process per month. I will like you to know that 123 EDI also offers hosted EDI, but in this case and because of your Sage legacy ERP, the hosted option won't be an option unless is used without integration. But your existing investment in EDI software could be also leverage with any of our many interfaces into the major ERP systems in the marketplace. Please do not hesitate to contact us should you require an in-depth consultation about this topic. GP Gabriel P. TRAFFIC COORDINATOR Textiles Used the software for: 2+ years ### "If there are training out there for EDI, it will be most welcome." May 19, 2017 4.0 More Customers, easey way to process multiple sales orders and invoices. Pros It opens a window for new customers that have this software technology, it provides a seamlessly way to process Sales Orders, Invoices and ASNs, in accurate manner. It is able to translate and adapt to your system. Cons If you choose a VAN, at least the way we are setup it need to be done through folder process which are stop from time to time and need to be monitored. Review Source Response from 123 EDI May 25, 2017 Dear Grabriel Thank you for your review. We are not aware of any design issues with the file exchange process with your ERP or with VANs. This is a method we use quite often in all accounts. Please contact our support team with details on the problems you are experiencing, I am sure we can resolve any anomalies. Thank you for your business! SU Sue U. Accounting Accounting Used the software for: 2+ years ### "Always receive QUICK response for any troubleshooting" May 10, 2017 5.0 The support that comes with it. Pros History of 123EDI's recording keeping of past purchase orders and past invoices are easily available for review. Cons When our company (Kaines West Michigan) first contracted with 123EDI, I was a bit overwhelmed with the complicity of the functions that the system had. I am learning daily. Review Source EH Elsa H. Shipping Superviser Used the software for: 2+ years ### "I use it weekly.It's working fine . just sometimes the data is too large, it takes some time to load" May 9, 2017 4.0 Pros I like it about when I need to sort or filter the data it's easier for me to find what I need . I and easily to export the data into excel file , very convenience for me Cons Sometimes the data is too large and soft will freeze and I have to restart the software . not very user friendly and slow Review Source Response from 123 EDI May 9, 2017 Hi Elsa thank you for taking the time to review the product. EDI Engine is a very fast translator but in your case, there could be many reasons why your system may be slow and not running at peak performance. I want to make sure that we can enhance your experience to complete satisfaction. Please contact our support at support@123edi.com or give me a call directly and we will be glad to diagnose and solve the problem. AA Amber A. Invenotry/Operations Manager Retail Used the software for: 2+ years ### "Paulo Dorow is the best kept secret! He is always pleasant and helpful. Makes everything so smooth!" May 19, 2017 4.0 Pros Easy to navigate all features. The functions are easy to use and the customer service is wonderful!! Cons We recently tried to split a shipment by items but there is no way to do that without a lot of manual work. Review Source CW Chris W. Owner Food & Beverages Used the software for: 2+ years ### "Very responsive and helpful when I have an issue" May 15, 2017 4.0 facilitates the orders and invoicing with a crucial partner Pros The system has lots of features available and the summary reports are great. Also, customer support is fantastic. Review Source MG Manu G. Sales Manager Cosmetics Used the software for: Less than 6 months ### "Personalized support A+ always available." May 15, 2017 5.0 Pros Very Easy to learn, easy to use. It is very user friendly. Quick start up. The set up also did not take too long. Cons We do not have any major concerns with the software as our orders volume is moderate to low. We would love if the software could be used on MAC (apple computers) as we use mostly Imacs at the office. Review Source Response from 123 EDI May 22, 2017 Hi Manu We appreciate your support Actually you can access your hosted platform from either MAC or PC. Please contact the office for details so we can set you up WA William A. Warehouse Manager Warehousing Used the software for: Less than 6 months ### "Professional and very knowledgeable. Great Service and good product." May 11, 2017 5.0 Pros The windows and tabs are well laid out and tech support is outstanding. Functions satisfy our client's needs. Cons You will need tech assistance once you start unless you are a seasoned EDI pro or have an IT background. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.