Who Uses This Software?

We serve US based health care organizations serving home health patients nationally. Our software users include: Administrators, Director of Nursing, Case Managers, Clinicians, Administrative Staff, Billers, Home Health Aides, Therapists, Physicians and Quality Assurance


Average Ratings

294 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Axxess
  • www.axxess.com/
  • Founded 2007
  • United States

About AgencyCore

Axxess is the fastest growing home health technology company, providing an easy-to-use, complete suite of innovative cloud-based software and services for health records, scheduling, patient engagement, revenue cycle management and so much more, empowering healthcare providers with solutions to make lives better.


AgencyCore Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

AgencyCore Reviews Recently Reviewed!


Very problematic

Jul 24, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: As web based Home Health Agency software goes, Axxess is now at the bottom of the heap in our Agency's opinion. Axxess's Medicare Conditions of Participation software update roll-out was an absolute disaster. Many months of silence after the fact, the CEO had the audacity to reach out to Agency clients and blame the software engineers for their inadequacy.... A smart person can tell how a company is run based on how that company treats it's employees, and throwing them under the bus and blaming others when "the buck stops with the CEO" is cowardly and totally unacceptable. If Axxess really wants to be more competitive they should listen to their users first and foremost, act quickly to prioritize and implement user suggestions and forgo planning any more significant feature upgrades during normal hours of their client's business operation. This means upgrading and testing over nights and weekends to ensure minimal disruption to their paying clients as possible. We have literally had our clinicians and office employees spinning their wheels for many afternoons because the software was unavailable due to upgrade usability issues. Also, Axxess has become more draconian in its application of CMS Conditions of Participation processes, which created chaos with our clinical employees. All Axxess really needs to do is ensure the functionality exists for compliance and let the Agency decide the best way to integrate these processes through permissions.

Pros: Web based platform ensures compatibility with all operating systems across all devices. Mobile specific App for Android and iOS ensures ease of use on the go with home health specific messaging, documentation, signature capture, GPS location and time signature features needed for this specific industry.

Cons: Agency Core needs serious updates to the usability and "core" functionality to adapt software to the industry's common (but ever changing) back end processes. Reports functionality needs to include better features for customization so Agency office personnel can create more detailed and useful report output. Agency Core Messaging functionality needs an option to search sent, received and deleted messages for time-saving convenience. Forms generated by the system need to be improved for "fit and finish" and a more professional look.

Zoey Health Services Report/Experience With Axxess.

Nov 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros: Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department".

Cons: The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Needs Improvement

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review.

Pros: Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation. Axxess training videos are excellent and much appreciated.

Cons: Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily. Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to pre-select claims that should be split up by G-Code for easier billing with managed care (e.g. Medicaid requires authorization number for PT, ST, OT visits and those need to be billed separately from SN and HHA visits [which also require an auth. #]) Record Highlighters: All windows showing "lists" should have the ability to highlight records for easy viewing (like in the billing manager windows) Better Navigation: When viewing patient specific records in the billing manager (or other windows where applicable) there should be a link to tie back to the patients chart, as opposed to opening the charts window and searching for the patient. Patient "Vital Statistics": It would be nice to have an easier way to access patient information such as ICD-10 Codes, Address Information, Insurance numbers, SS#'s, etc. for quick copy so that they can be easily pasted into other billing applications and portals. As opposed to going to multiple windows to find the information, or edit screens where vital information could be accidentally deleted. Message Searching: Axxess Mail feature should have the ability to search mail by subject, by patient, by recipient, by sender, or by date. General Searching: All windows showing lists of records should be searchable including all windows of the orders manager. Patient Visit Guide: A special form/window should be created in the software where the case managing RN could document visit specific information such as, location of patient (where to park, what door to go to, etc...), patient specific visit preferences, and other relevant information about the visit for ease of communication between RN's and other staff about the patient.

Therapy staffing company for Canyon Creek Home Health

Aug 06, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Its easy to use and simple. Some of your webinars are quite useful. Thank you for this.

Cons: 1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions? How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes. No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this. Discharge summary: This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it? No way to compare progress since admit or towards goals. No place to document coordination of care for d/c planning - I added this to the narrative No cueing for discharge instructions to patient. Here is a response with tips from another admin here in the valley who uses this system: - Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485. -Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note. -Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication. - When you select the "view previous note" it will pull over the note you select so you can compare progress. - Yes, there is a discharge note per discipline, or you can use a regular therapy note. -Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy.

Recommendations to other buyers: Find a way around the issues listed above. Especially homebound status.

Vendor Response

by Axxess on August 13, 2015

Dear Clay,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

Jan 06, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available. We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our `final four¿ included industry mainstays. The final four consisted of: 1. A large, well-known hospital based home care system. 2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and 3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.) 4. Axxess After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating #1&#2 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting #3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform¿s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs. After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing #3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over #3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined. An extra bonus is the attitude of Axxess¿ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees¿ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience. We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base.

Great for billing and charting transparency

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros: Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons: Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

The most horrible product, customer service, and people to have to actually work with in the industry and I have been in it for 20 years!

Jan 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This company has cost our company significant revenue loss and cost us the loss of employee's and we have gotten cited on deficiencies from State audits due to the incompetence of this companies obvious lack of experience and intelligence in this area of healthcare. This company and it's employees also have the attitude that they know better than the client what the client needs, they don't want to hear what you want or would like for your business. They take on the attitude that they are better and superior and can't possibly be wrong and this creates the massive issues that we have now with nothing working at all! They aren't interested in the customer being happy they are interested in doing what they want when they want. They will make changes not tell you and implement them with no reasoning and it will make all other systems fail because it won't integrate correctly with them. There is little or no testing and they never ask the customer how they feel about any of it.

Cons: This product is not even adequate. Our hold time on 1/29/2018 was 3 hours and 15 min, on 1/24/2018 it was 1 hour 45 min on 1/22/2018 it was 2 hours 10 min and this goes on and on. I have personally left over 20 messages asking a supervisor to call me back and not one single call to address this issues of not able to bill, not able to complete nursing notes, glitches in the wound note, errors everywhere and no one cares. WARNING stay away from this product they DO NOT CARE about any client and they do not have the resources to run a competent company. BEWARE!!

Terrible Customer Service - Too Many Changes - No Training

Mar 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: At the moment, nothing! It used to be a good company. When we opened our doors in 2014, the customer service was great, although we had to train ourselves on the system. No one completed trainings via computer, at our facility, etc.

Cons: EVERYTHING! All the changes have been too many at one time. There are too many non-working, non-functional parts to the system. It should not have been released in January, if it wasn't ready for the public. It is now March and the changes are still being made (actually some that are made are going back to the way Axxess worked previously). We have lost nurses due to the fact that Axxess system was erasing their info and making them have double the work. This morning we got on the system and all of our POC's from January forward are unable to view. They are going to have to be re-opened and re-submitted to our physicians, this is around 300 POC's and extra work on our employees. We called Axxess, was on hold for an hour before they took the call, then the lady we spoke with had no real answer to what had happened. We requested to speak with a supervisor and she could not reach one. Basically we were told that we would have to re-do all 300+ POC's.

We have used Axxess since April, 2015.

Sep 03, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Cons: We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

Recommendations to other buyers: Explore all aspects of a program and decide what is most important to you. Ease of documentation- Axxess is much better than many other softwares. Billing- best to let the billers have an opportunity to look at the pros and cons.

Being Billed Inapproriately

Jun 09, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Recently had a drop in census in May. We were billed the rate when we had a census of 18. At the time called and talked to the customer rep who told me she would see if "upper management" would issue a credit check. She said this was not possible but I understood to have a credit. In June the billed rate was for a census of less than 25 patient. I called the customer rep to see why no credit and she informed me this was because the notice of the census drop was done after the first of the month which is when the billing was processed. I advised her this was the first time I had been told the notice needed to be before the beginning of the month. Frankly, I was very upset, first to be made to believe I had a Credit balance because of the overcharge in May and then to be given some bureaucratic b.s. that my notice to you was after a cut-off date that I was not even aware of is more b.s. Not very happy with this and have gotten NO consideration inspite of being an AXXESS customer for over two years. As I told rep, " this leaves a very bad taste in my mouth". I do not expect the service for free but I do expect to be treated fairly.

Cons: AXXESS not a company that really cares about its customers. More concerned with doing what is to your advantage and bureaucratically correct.

Recent updates have made it virtually impossible to operate

Mar 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Where do I start...the changes don't make sense at all. I understand trying to be compliant with the new Medicare Conditions of Participation, but to make such a drastic overhaul of things is just ridiculous. Doctors have no idea where to sign the Plan of Care which costs us in revenue as we cannot bill without a signed plan of care. This is affecting our bottom line and putting us at risk of not having our documentation signed on time. Nurses have no idea how to navigate this and it is not user friendly at all. Can never get a hold of anyone when we have glitches. Billing errors etc.

Pros: It was the best software and very user friendly before all the recent changes. It made it easy to run the back office well with it's numerous reports and the HR credential tracking is good

Cons: Poor customer service. It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function!!

Great software for a low price!

Jun 04, 2015
4/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use! I also like the help tool it is very useful in the orientation of new employees.

Cons: Visit verification does not always work for our clinician. We have a lot of complaints that they are unable to obtain a signature especially on iPhones(and we are now charged for a service that does not always work). I have had at least 3 occasions where their server was down and we were not able to access patient information. When I called in all they could offer me was to have all charts printed just in case situations like this occurred. I wasn't to pleased with this because if I wanted to have manual charts I would not have computer charting. It has to be a better back up plan or something different they can do to ensure chart access at all times

Recommendations to other buyers: Make sure that you have a back up plan because in my state you can not delay the survey process just because the software that you are using fails work. Also make sure you evaluate other computer charting compaines to see if they offer these op

Vendor Response

by Axxess on August 10, 2015

Dear Aneesha,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches reach out to you to assist with the EVV. Issues such as these might require you to upgrade your mobile operating software. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

UPDATE/ENHANCEMENTS TAKE MONTHS TO YEARS, WHICH SHOULD BE EVERY (2) WE

Jul 30, 2015
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: SALES TEAM IS AWESOME, DEVELOPERS-POOR, SUPPORT TEAM IS "IFFY" TRAINING TEAM-POOR

Cons: REPORTS ARE NOT ACCESSIBLE IN COMPUTER MUST REQUEST REPORTS AND WAIT FOR THEM TO BE SENT. POOR PAYROLL GENERATION POOR DATA RETRIEVAL: MARKETING SOURCES; BY DATE RANGE: UNABLE TO TRACK INDIVIDUAL REFERRAL SOURCES BY DATE RANGE UNABLE TO HAVE OASIS DATA COMPARISON FROM SOC-DISCHARGE UNABLE TO SHOW INSTANT BILLING NEEDS; PRIOR TO FINAL: I.E. IF 485 NOT SENT/RECEIVED/MD ORDERS NOT SENT/RECEIVED. POOR EVV USE IN FIELD AND IS NOW AN EXTRA MONTHLY COST. BUT ONLY USABLE 50% OF TIME

Recommendations to other buyers: CORRECT ALL THE THINGS I DONT LIKE ABOUT THESYSTEM IMPROVE TRAINING AND USE OF SYSTEM IMPROVE TIMELINESS OF ENHANCEMENTS TO SYSTEM ABLE TO SEARCH PATIENTS/NAME BY TYPING IN LETTER OF LAST NAME ALPHABETICAL ORDER BY LAST, FIRST NAME CONSISTENT IN EVERY CATEGORY THRU-OUT SYSTEM RESPOND TO CLIENT RECOMMENDATIONS TIMELY

Vendor Response

by Axxess on August 10, 2015

Dear Joy,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

Axxess is easy to use, but very limited.

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: This is a good basic system. It's simplicity makes it good for a small agency or a non-skilled agency.

Pros: Ease of use. I love the patient screen and scheduling screen. Customer service is pretty good.....N'at is wonderful. (CiCi too)

Cons: No good Financial reports. No production report. The claims history is jumbled, and can't sort by year. Billing for commercial gets divided by episode (double the work). A/R are inaccurate if a partial payment has been made. No way to search invoice numbers...VERY IMPORTANT! Many companies pay us using invoice numbers only (no patient names). On schedules, why are there 2 dates: visit and scheduled? Once the visit date has been changed, it should appear corrected in the schedule center. The email system is a joke. You can't search for emails, and replies don't carry over the patient name so you don't know who the patient is without someone putting it in the body of the email each time. Ins the insurance profiles, there needs to be a place for us to make notes, i.e. "fax invoices w/notes" or "bill within 48 hours of visit" etc. Plus, usually there is something in the system that is not working at any given time that requires a "work around"

Jan 10, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our home health agency is based in Dallas, TX. We have served patients in the Dallas metropolitan area for close to 10 years. What makes our organization unique is that we provide services across several programs like Medicare, Medicaid, PHC, CBA, and several other private insurances. We needed software that could help us effectively manage our operations, is easy to use, offered robust functionality, and offered good customer support. We were already using a web-based software that we considered to be the best in the industry. We desired a lot more out of our old system, but realized that there didn't seem to be more the vendor could offer us after repeated requests for new features. We were therefore surprised to learn about Axxess Agencycore software. We were initially skeptical about all the functionalities offered. It sounded too good to be true. After the demos, we decided to give it a try. We did not cancel our subscription with our old vendor because we were not sure how things would turn out. We signed up with Axxess in February 2011, and it is easily one of the smartest things we ever did as an organization. The training, support, and implementation were beyond our expectations. It took us about 60 days to complete a full implementation. The customer support team is very helpful. They are great. It is obvious that their background as a consulting company helps them, as their support staff is really knowledgeable. The software is easy to use; therefore our staff learned it very easily and quickly. The user interface is just pleasant. We can now bill multiple insurance companies electronically with ease. This is something we were unable to do with our previous vendor. Our census has grown by about 35% since we began using Axxess. We are grateful for what Axxess has done for home health. The quality of care we deliver is improved because of all the compliance tools incorporated in the software. Axxess Agencycore has really made a difference for our organization. I encourage other agencies to take a look to determine if it is the right fit for their organization.

Leaves very little to be desired.

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: From installation to setup to educating our staff on how to use Axxess, and every step in between, Axxess has been wonderful to work with. Like with every software, you'll need to get used to some things, but once you master the system, it's nothing but smooth riding. You can customize everything from notes to pay rate on the different type of visits. Scheduling is a breeze, and billing is exceptional. QA process recently got a wonderful upgrade and has been most helpful. Thank you for creating Axxess.

Pros: It is easy to use. You can open and work on multiple windows at once (unlike others).

Cons: Print cue is complicated. Requires multiple clicks to get where you need to go.

Recommendations to other buyers: There's no question that axxess is head and shoulders above the competition, with considerate pricing and a full range of features, including DDE (black screen optional), CAHPS and EVV.

Poor Customer Service for Return Calls

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I like the feel and energy of the company.

Pros: Ease of use and features. Weekly training is very useful for new employees. Great support during and after Hour calls upon call in.

Cons: Too many individual report tools that are not integrated. Can't print staff patient load. Schedule list all visits for that staff then you have to go in and delete repeated patients. Horrible customer service when it comes to return phone calls and specific issues with billing. Staff ignore and fail to return calls period. Seems like that the culture of dealing with clients with problems with software. Updates to software with no instructions on changes for new process. Billing insurance companies on Axxess needs work.

FUNCTIONALITY

Apr 21, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: More functionality that would make our life easier.

Pros: 1. I want to see comparisons between two OASIS M Items in a glance. (Re: Previous & current) 2. I want a printable report on ALL documents that requires MD signatures whether it is sent, resent, received. 3. I want a printable report on vaccination log whether patient received & refused. 4. I want to see more OASIS scrubber reports on inconsistency. 5. Why are there still inconsistency even when you report a pressure diagnosis and completed pressure ulcer assessments? 6. etc.

Cons: Yellow, Red, Blue stick notes are helpful. But, there are no report to generate messages from sticky notes.

It is Simple

Apr 12, 2017
2/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: In its simplicity, it is very step intensive, it does not think for itself. Everything it does has to be directed by the user, at the simplest level. A good system would let you set up preference at one time for each insurance and then the system would take that information and use it to simplify the steps. This system does not! For billing you have to manually create every claim, for every patient. It does not allow for mass billing, of billable visits, or multiple claims at one time. What I used to be able to accomplish in a day with my old system now takes me weeks. In this system, you cannot search by invoice number or track anything accurately. When you post a payment, you do so in each claim, and you physically have to go back in, find the claim and mark it paid. Everything is simple, not hard, but I might as well go back to paper. Everything has a work around, because nothing works the way it was intended! Very, very frustrating, especially on the accounting!

Pros: Its Simple to learn

Cons: See the review....

Great Technical Support & Resource/Educational updates/Bloggs

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: With Axxess, i know that my Agency will not be left behind with what is new/what to expect with a rapid changing rules Medicare.

Pros: Technical support is sensitive to our needs. Axxess continually innovates of ways to help us efficiently. They are not perfect, but definitely listens to us, their customers... Educational Resource Center & their bloggs are a great support for Homehealths to be updated with rapid changing rules in Medicare.

Cons: Plan of Care: Pls find ways to be more accessible on goals of pts/tracking of which goals was taught by each discipline. We need more webminars for specific Disciplines: RN's documentation & /PT/OT/ST/MSW

Seamless

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Pros: Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Cons: Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

AXXESS is by far the most user friendly EMR for both nursing and office

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for nursing, billing and scheduling. The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips. AXXESS is ahead of the curve in technology with the announcement of AXXESSCARE - I do believe this will truly change health care and it's delivery providing excellent care to patients with a decrease in workload on office staff. I am proud to be a part of this exciting company!

Cons: Need to be able to customize - I am agency that deals with commercial insurance and workman's comp patients and our choices of OASIS is very limited.

Frustrated!

Mar 07, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Comments: Software is good overall, but they are not ethical in their dealings.

Pros: Ease of use. It has all the features to simplify your work. I like the EVV as it the put staff at the point of care without worrying about visit fraud.

Cons: They charge you as they like without approval from the agency. Agency monthly rate was increased by adding services not required. They add their product to your charge without consent. Trying to resolve it goes nowhere. I wrote emails three times, spoke with customer services so many time and left messages but and still no response. I can wait to switch. One of the rep said "I don't care if you switch"

Need Updates

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: System is User Friendly for the most part. Provides a lot of reports (would be nice to custume some agency specific reports) Wide variety of customizable Templates

Cons: Need central calendar with interactive ability to move patients between staff without having to "reassign" each patient one by one. Need a form of "progress towards goals" documentation with use of clinical pathways/nurses notes/yTherapy notes Biiling for other pay sources than Medicare should be simplified Forms should be more customizable. Upcharges for every improvement that should be made anyway (i.e offline charting, visit verification, billing, CAHPS)

Easy Functionality for even a non-tech computer person like me.

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: One of my basis in choosing Axxess for our organization depended heavily on the feedback of our visiting nurses that works with various Home Health Agencies using other electronic software. Their #1 choice is Axxess. After a year & 1/2 of using the software, we had our unannounced Public Health State Survey. I had mixed emotions & unknown fear because it was our first survey using electronic charting, then when the State Surveyor knew that we are using Axxess, she commented " I like Axxess!". Because of its easy functionality, our clinicians have more quality time in caring for their patients, easy access to their Plan of Care, Medication profile, with more effective & meaningful documentation submitted to the agency.

Pros: User friendly, easy to use.

Cons: OFFLINE CAPABILITY.

Jun 26, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our agency consists of a main office as well as a branch office. We serve all types of patients. We began searching for another software after realizing that adding the point of care aspect of Allscripts would be very tedious and costly. We looked at several different home care software solutions before choosing Axxess Agencycore. We spent time carefully looking at all aspects of the software. Our goal was to find software that was user-friendly, easy to start up, as well as web based point of care. We found all these things to be true with Axxess, and to our surprise, Axxess was the most cost-friendly as well! We implemented Axxess Agencycore as our patients were either admitted or reverted for care. Our users were able to quickly learn how to complete their notes, and scheduling became a breeze! My staff was happier because they could access the patient's charts at any time and they could either document with their tablet, notebooks, or netbooks while making visits or when they got home after seeing all the patients. Our order tracking also has become much easier with this system. We no longer have to use a notebook to record when orders were sent, and resent, and finally received. As with any software, there were some initial and ongoing questions that came up. However, when I called the support line, there was always a friendly person on the other end of the line who was eager to help answer my questions. I can continue to call the support center if I have a question and there is no additional charge. Because of the Axxess software system, I can now schedule in a fraction of the time, QA all my employees documentation in one place, track the status of the notes done, and look at all my patients charts with no trouble. The reports for tracking and payroll aspects are also a huge benefit for me. Overall, I would rate Axxess Agencycore as the best software I have used in my 19 year home health career.

Although we like the software it needs a lot of improvement.

Jun 29, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It's a shame that every time we add a service like dde, evv, chaps we had to pay extra.

Pros: I believe this software it's somewhat easy to use. The service people are very nice and very helpful.

Cons: Most financial reports are not accurate. Also it needs improvement with frequency. We tried to schedule the frequency for OT and PT and because it was not on the Oasis it will not show up therefore bringing those little triangles at the left side of the screen up. Call several times about the financial reports and no one seems to know exactly how to read them.

CHANGES ARE KILLING FOR NURSES, WAS THE BEST BEFORE 2018

Mar 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: PLEASE, AXXESS, GO BACK TO WHAT YOU WERE BEFORE, YOU WERE THE BEST. NOW IS THE WORST SOFTWARE FOR FIELD NURSES. HOW COME?????

Pros: AGENCY OWNERS ARE NOT NURSES . THEY ARE AMAZED AT FIRST SIGHT WITH AXXESS. NURSES WILL ALWAYS HAVE LATE CHARTING DUE TO RECENT CHANGES DONE

Cons: CHANGES RECENTLY DONE HAVE TURNED 180 DEGREES . NOW NOT USER FRINDLY FOR NURSES. SLOWER, DISORGANIZED. CHNGES RECENTLY DONE ARE NOT BASED IN ACADEMIC NURSING. NEW TERMS WERE ADDED BY LAY PEOPLE. THIS SOFWARE WAS THE BEST LAST YEAR.

Crooks basically

Nov 17, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year.

Pros: Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well.

Cons: Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month! they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off.

great product

Jul 31, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the entire program is so user friendly. Everything is straight forward.

Cons: It's too easy for clinicians with permission to edit task details to change the dates and then the visits are out of frequency. AxxessDDE should have a functionality for direct data entry to bill. We get a lot of PT evaluations returned back to us from the doctor because there isn't a place for DOB.

Recommendations to other buyers: If you're looking for a software that is user friendly and has good functionality in the office and out in the field, this is the right software for your business.

Vendor Response

by Axxess on August 10, 2015

Dear Linda,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. Our software is permission based and as such the administrator can select who needs to see and have access to certain things. We will have one of our success coaches reach out to you to assist you better. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

My good Experience with Axxess

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly. Customer Service is Super Fabulous. They answer your call, email, text anytime. This is the program that helps me to make the home health care services an organized, compliant and most of all I can go anywhere and still I can monitor the business even I am in different location. Convinience and dependability is outstanding

Cons: I love everything included. I utilize all of it and helps me in many ways to understand what is going on in the companies I manage as the Consultant to many agency for start up or on going with Medicare certified agency. the least I like is too much texting informing us of what is new in the program.

Recommendations to other buyers: They made the best choice by utilizing and prefer to use this Axxess program and made their own decision and comparables. I believe Axxess is much user friendly and can be easily adapted by a new user of this software. Accessibility and good Customer Service is super. What can I say, I have no complaint and I love to use this product and will highly recommend to my clients and other existing agency. Price or cost of use of product is so affordable.

I'm a visiting nurse , administrator and QA

Jul 29, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Accessible everywhere and easy to navigate. Easy billing. Electronic verification visit is great for verification purposes .

Cons: when the software is very slow during the updates , it looks like they don't know what's going on . Axxess Rep. does not call back or follow up with the client when they received an issues or tickets.

Recommendations to other buyers: Axxess should follow up with clients for answer on the previous question and not let the client calls again for the same issues that never resolve .

Vendor Response

by Axxess on August 10, 2015

Dear Romalyn,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches contact you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

administrator

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, Greatest strength is the interface for performing all clinician progress notes, Oasis Etc. Customer Support is always available to help you and resolve the issues, (if you may have one.) they are very professional and the wait time is very reasonable compared with others. Stays on top of regulatory changes with smooth updates. New Agency training experience was amazing (Vareena) help us with every question and even when the agency finished the training, she has always been there to help us with new updates etc. I really recommend Axxess to be your EMS solution for Home Health.

Cons: Haven't found any cons in almost 1 year of use with Axxess. The software has exceeded all my expectations.

8 year experience has been great with much ease of usage and software always stays compliant with regulatory.

Aug 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Keep up the excellent work in updating the software for compliance.

Pros: Oasis, SNV note format always keeps in compliance with regulatory, and very easy to use. Plan of care stays in compliance as well keeping everything needed on a easy to read format.

Cons: Report center could be a little better. Commonly used reports such as employee payroll, weekly schedules, census by physician etc etc. could be a bit more user friendly.

Cannot get help when needed.

Jan 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: For services, do you want to not have good service?

Pros: When it works, it works. For over 1 mo, this has not been the case. Pros from before, unfortunately, does not outweigh the cons.

Cons: Within the last month, the software has had many glitches. The app is even worse. Nothing new with the app. 1. Cannot admit patients 2. Schedules for nurses cannot get scheduled. 3. Notes are not completed, nurses cannot get paid. Do you want to be an agency that cannot admit for the proper documentation for OASIS, 485 and other areas that are important for billing? For the past month, features and service have plummeted. A few times when I called, I was #67 or #43 in line. Today, I was #1 for all 3 calls. Time exceed 45 mins for all calls.

AXXESS DDE ASSISTANCE

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE. EVERY THING IS MADE EASIER AND SIMPLIFIED. YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY. IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME. VERY SOPHISTICATED BUT YET USER FRIENDLY. THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY.

Cons: TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY? SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING.

Recommendations to other buyers: I LOVE THIS SOFTWARE DUE TO THE SIMPLIFY METHODS AND DETAILED UNDERSTANDING OF THE BILLING DYNAMICS. HOW THIS BENEFITS THE COMPANY FROM LOSING MONEY AND PROMOTING DISCIPLINE IN KEEPING UP WITH WORK.

Stay away they're not only bad but unethical

Feb 19, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been with this company for 8 months now and i'm already looking at alternatives. Besides the software not working properly very often, the biggest issue is that when you need help it takes hours to get that help. They must have 2 people working in the support department.

Pros: It looks nice, works most of the time, the nurses are able to use it remotely even though much of the time in the past few months it hasnt been working properly.

Cons: They make changes without telling you they've been made, if you call prepare to be on hold well over an hour, they are very unethical when billing (they will increase your charges when you reach a threshold but they sure wont reduce your charges when you reach the same threshold in the other direction).

Oct 26, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Goodhope Healthcare is a fairly new agency. We looked into other software because our goal was to start using software from the first day we received our Medicare certification. Being new in business, cost and quality was important to us. We looked at and evaluated other software. We looked at their Terms and Conditions even after the trial period. When the company is up and running, we will need a software that delivers everything and makes home health easy and affordable. Of course, being a new agency, we need a software company that will help us and grow with us. The other two systems that we tried cannot deliver all we needed. When we discovered Axxess, the staff was friendly at first contact, which always make a good impression. They were able to meet all our needs, and they have been there to help and teach every time, even without cost. They worked us through everything and always reassured us that they could help with any issues that arose. Their staff is friendly and knowledgeable, they are very supportive, and they are friendly to everybody. For any problem that we have had, they either have had the answer, or they have gone out of their way to find the answer. With Axxess you do not need a large staff to run your agency, you can leave the country and still manage your company with your laptop. Axxess is user-friendly, you can learn Axxess quickly, and you care monitor every aspect of compliance issues with Axxess. We are very happy with Axxess and will not try any other software. We have found Axxess to be the best, and they have delivered everything that we have needed or will need.

This software has exceeded our expectations and continues to do so.

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the software is the support and definitely the ease of use. The reporting functions is a huge benefit to me, keeping updated with all the measures necessary to evaluate the health of the agency.

Cons: There isn't anything at this time that a don't like.

Recommendations to other buyers: I would recommend that whatever software you choose it be the right fit for the right price. Axxess has everything you need in a software in one complete package that user friendly, priced just right, and powerful reporting functions, and mobile. I would recommend this software for an agency of any size. I would have to say that after experiencing 3 software changes over the past 10 years Axxess software by far has given my the best solution for the price. We are totally committed to this software and would recommend this service to any home health owner who is serious about keeping track of there business.

A good software but customer support stinks.

Jan 25, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: They need to improve on their call wait time.

Pros: Ease of use and price is reasonable. Web base interface is better than most software but needs improvement with clinical response selection.

Cons: Customer support is really bad. Wait time is over an hour and they drop your call. I would not recommend this to people who doesn't have patience to wait.

Started out stong

Jun 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Wouldn¿t recommend it to anyone who wants to stay compliant

Pros: Started out good and easy to use. Was easy for field staff to use until this year. Then the software went from Fair to poor.

Cons: Poor customer service. Wouldn¿t take our calls or answer emails. Our billing was effected by the software randomly changing cert dates and loosing notes.

Poor customer service, updates disabled the ability to use the tablet in the field.

Jan 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This is not a good software for home health.

Cons: Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet.

Easy to Use!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I wish you had hospice as well.

Pros: I love how easy it is to use. It has all the functionality we need; we've never had any issues. From office staff to clinicians, we love this software!

Cons: If I had any complaints, it would be the frequencies and how to track them. It is hard to know everyone's frequencies and put them in the 185 which is where they are pulled from. And if the frequencies change during the episode, which it often does, there is no way to update that and continue using your tool.

Great sales pitch

Nov 14, 2017
2/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: They promised everything when we first started with them but it has been a big disappointment.

Pros: It is easy to use. Forms are easy to fill out. It has a lot of reports. One of its features is a built in access to DDE.

Cons: Needs a lot of improvement. The reports need to be more specific. Last year we had to contact them to get specific information for our licensure report and it was supposed to be corrected by this year but it hasn't. We are waiting for them to pull out the information that we need

I think it's the world best home health software

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Vancouver Home health Care Agency (vhhca.com) has been working with Axxess since 2014 and we are very happy to be in association with Axxess ¿At Axxess.com tried them on for size you want regret it....

Pros: I know I can't keep this software to myself but as much as I love it I have to recommend it to anyone who mentions software for their business and home health.

Amazing software which we are still not utilizing to its full extend :)

Jul 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: I am utterly grateful for all the amazing support personnel - knowledgeable, helpful, professional, kind, patient - ALL of the above One of the best is CeCe :) Thank you

Pros: Intuitive Broad range of business areas from an intake, referral, throughout the clinical and administrative

Cons: Lack of access to our own Raw Data Bases, therefore impossible to generate our own reports Most of the features have to be operated using mouse and keyboard - not very convenient - more should be accessible from the keyboard !!!! Time for Billing & Payroll is calculated based on EXTENDED HOURLY VISIT however it seem more accurate if it was calculated based on the Verified Visit Log

it's a great product but could use some better reporting.

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use with exceptional customer service!

Cons: that you cannot have both DDE and Regular Axxess up at the same time without timing out Regular Axxess

Recommendations to other buyers: Use their customer service lines because they know what they're talking about!

Vendor Response

by Axxess on August 10, 2015

Dear Richie,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. Our software is HIPAA compliant and as such times out when inactive to keep patient information safe and secure. We will have one of our success coaches reach out to you to further assist you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

Absolutely horrible customer service and major reliability issues.

May 30, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not waste your money and your time on this company. I would not recommend this software to even my competitors. I have had much success using Kinnser.

Pros: It was easy getting in touch with a sales team and they were very eager to start services. What follows afterwards is a whole different story.

Cons: Expect to wait over 45 min to 60 min for anyone to answer their phones. Worst customer service from an "established" company. Major glitches with the software. Hours of clinical charting disappeared and nonrecoverable due to changes with the new COP. The new Medicare COP was announced in 2017, yet in 2018 the software is yet to be reliable.

Innovative software with user friendly features.

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Customer hold times after new software releases are way too long. This past year was a good example and almost had to complete new soc when coordinator accidentally erased a chart.

Pros: Able to chart existing visit and retain notes from previously charted visit or assessment. So easy to tweak my notes when I actually have something to compare it with.

Cons: The wound care details often don't carryover when charting. Sometimes this carries over and other times not. Not sure what the issue is.

The application is easy to use. The down time is minimum.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tech support team is super good. Accounting team is good too. Phone call waiting time is reasonable.

Cons: Our Account Rep is NOT good. We have question on our bill. Called Accounting - have to talk to Account Rep. Left message for four days without replying. There's no alternative way to get answer.

Change is Hard, Axxess Remains the Best

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and compliance are top of mind. The recent changes to the software are great for companies that want to improve compliance.

Cons: I wish Axxess had a hospice product. We are forced now to use a hospice software that sucks. Communications about upcoming changes can be improved too.

So far the one of the best softwares that I have used

Aug 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Software is very good and easy to use.

Pros: This software keeps not only the agency but the nurse in compliance with CoPs. I know my license will be protected with this software.

Cons: The ever changing Conditions of Participation make it difficult to master the software because it is changing so often.

Good Quality

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I I think Axxess is a good product that greatly facilitates my work as QA. Very easy to use. I have used Axxes for about 4 years and I think it is generally very good.

Pros: You can use it anytime, anywhere. Webinars

Cons: I do not like it when you guys make updates to the system during our the office hours.Because the system gets very slow.

Customer services is extremely poor. They don't return your calls. It took about 10 phone calls and over a month to resolve a billing issue.

Nov 07, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Axxess is easy to use. It is comprehensive. It is web based and very accessible. The oasis scrubber is also very helpful.

Cons: The reports are limited. Customer service is extremely poor. Too many billing issues. They like to charge for additional services not requested or needed.

Overall Satified

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I know the program so I am Comfortable. I would like axxess to put templates in for SN and PT. I think the program should come loaded with them

Cons: I have on multiple occasions hit save on my oasis and it does not save all of the boxes I have checked. Not every time but sometimes.

Constant Access with Axxess!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Axxess provides high-quality education via on-demand videos, webinars, and live support. We are sure to stay on the cutting edge of advances and changes in the home health care industry.

Pros: Ease of Use Emailed Notifications about Updates in the Industry OASIS Scrubber

Cons: Wish the Messaging / Email System would allow the formation of email groups

Recommendations to other buyers: Partner with AXXESS and have constant access to high quality education, training materials, EHR, and other valuable tools to achieve success in the home health care industry.

Software is good, customer support is bad

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Why is Axxess not willing to send notifications when there is a software change in billing?

Pros: Easy to use, all inclusive software. Allows for patient signature and for staff to complete paperwork on phone.

Cons: We receive no notifications on changes to our billing by AXXESS. We find out when our claims are rejected by insurance companies, costing months in delayed payments and time to figure out what changes Axxess made but did not bother to notify us of.

Review

Jun 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: 1.Pricing 2. Easy to learn 3. initial phone support is helpful 4. Dashboard allows for quick reviews

Cons: 1. glitches, when we call them in, we never hear back from tech support 2. Accounting for the most part never returns phone calls 3. Logging in/out between programs

Private software: has many problems, and the support personnel don't get back to agency even after multiple calls and emails

Aug 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: I don't recommend axxess private duty software

Pros: If you already have axxess core, your staff can log into both and switch between both software with ease

Cons: PRIVATE DUTY: Multiple bugs and problems Support is non- existing. We are having multiple problems with this software

My experience has been very strong with the software

Aug 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use skilled nursing notes allows me to complete the task quick and easy allowing more time for patient care.

Cons: At times can be hard to navigate through the different pages always having shuffle screens by closing and reopening screens.

Functionality of Axxess software

Sep 01, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price point is great. Ease of filing claims. Quality assurance system is very nice. Creating orders and OASIS is great.

Cons: Software changes. For example we were unable to create claims today and had to call customer support to resolve the issue.

Excellent

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you I'm a satisfied customer

Pros: User friendly . Logical way information presented easy to follow , help readily available when needed

Cons: I have to add the whole name of medications in. Other systems you add the first few letters and pop ups come up

Channa Williams lvn nurse auditor/nursing supervisor

Aug 14, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: customer support have been working closely with us.

Pros: I like the user friendly software.Ot is very easy to teach employees how to use the after. I have been continuing to re educate the staff on new issues and resolving problems within the app.

Cons: There are a lot of glitches which need to be resolved in the app and web axxess. It does its job just need to resolve the issues as quickly as possible.

Office Manager

Aug 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: would like to see an automatic age calculator, option to mark "missed visit" under details, different color codes for "Completed", "To Be Sent To Physician", "Returned W/ Physician Signature", option for nurses to upload previous SN Note without Dates and Vital Signs information.

Pros: Easy for my nurses to do SN Notes and sign documents, easy to bill and keep track of claims, easy to export Oasis.

Cons: The mobile app is now an extra expense. It would be nice to have a free lite version as before so my nurses can have access to patient's information (phone numbers, MD Orders, Medication List, Doctor's Contact, etc..).

Great Sheduling!

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Axxess helps me with scheduling my patients and nurses. All the information that I need there.

Cons: They have bug issues here and there. Just call and make sure that they know

Very user friendly especially with iPads!

Aug 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have good work flow from clinical to office. The billing features seem robust and user friendly as well.

Cons: The software is pricey..

Accessible Axxess

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love how easy the software is to use and when I get stuck customer service is ready to help.

Pros: It's supper easy you don't even need training on how to use the software.

Cons: The scheduling window is to small.

Recommendations to other buyers: Take a chance you will not regret switching to Axxess.

Easy

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy billing through axxess is really easy just a push of buttons and it goes straight through.

Cons: When i submitt raps and finals Sometimes i can't find them under the claims on the DDE and i have to resubmit.

Axxess is great for clinicians, but needs work on their customer service support.

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It is clinician friendly and great for the nurses and therapist. The updates for compliance are nice.

Cons: Customer service support for AXXESS is terrible. The wait far exceeds what should be considered normal. The customer service reps are very nice, just the availability and turnaround needs improved. Possibly a contact person per facility would help?

Love the mobile app

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The mobile app is very easy to use. I don't need internet when I'm at my patients home taking notes.

Cons: Sometimes the mobile app times out and kicks me out. Call their customer support when you're having issues.

Great software program.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would like to be able to access chart after signing, to occasionally add missed data.

Pros: Easy to learn. Great templates. Have occasionally come across some diagnosis that is totally not covered under the templates.

Cons: ROC and SOC very lengthy and time consuming. Wish the programs could be somewhat streamlined so the charting doesn't actually take longer than the actual visit.

Excellent for All

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Is an easy software to you. Not confusing to a beginner. One can navigate it easily as far as you are a little bit computer trained.

Pros: very self-educative

Cons: Non that I know of now. May know later

Recommendations to other buyers: It is a good product and relaible

Incomplete

May 27, 2016
2/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: They know how to sell the product. Good pricing. Perfect SN notes. Nice reminders.

Cons: 1. Oasis: a) Incomplete interventions and goals, e.g Cardiovascular System: SN to assess pt's HR ( 1 example). I was adding templates for missing goals and interventions. b) Medications. We have to hit search for drop down window to open every time we add meds instead of opening the drop down automatically. Oxygen is not in med. list c) POC interventions and goals not organized in rows. Instead appear as one paragraph. Difficult to see the needed interventions or goals. d) No post hospital order like POC e) Non Oasis POC does not pull Diagnosis from SN assessment. Have to enter manually. 2. Communication Notes a)I have to add a com note to the open patient chart. Why I have to look for the patient, Doctor, and episode all over again if my patient's chart is open already. 3. Schedule view We have to go through patient's one by one to check schedules. We have nurses with 20-30 patient's a week. It's time consuming. 4. Dashboard for Administrator (besides having in reports) a) Need to see current patient census b) Broken down by Insurance and ratio(how many %) c) Late notes (how many and how late)

Recommendations to other buyers: Very nice demo. Request trial period before signing a contract.

Too many issues with the software functunality, too many times while typing you have to reenter your password, your surveys come up the second you start with technical support

Jul 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: support is fair at best

Pros: available anywhere for use away from the office, not many pros come to mind, communication notes, quality assurance auditing

Cons: too many steps to do anything such as printing a 485 payroll is not good requires too much manipulation to use 485 issues templates copying in 3-10 times no split screen capability

I am an RN so I complete assessments.

Jul 07, 2015
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: They are available to assist with any questions by phone. We never have a rep that comes and sees us.

Cons: No rep that comes onsite occasionally, no updates to the 485 information. 485's have to be reread and corrected at the agency.

Recommendations to other buyers: Look at how easy the 485 will be and how often the 485 information is updated.

Vendor Response

by Axxess on August 10, 2015

Dear Cynthia,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches reach out to you to assist with the 485 issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

I¿ get help from the great Axxess employees any time I¿ need it

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great customer service, very friendly and great product

Pros: My question are answered fast and with professional knowledge. Help me to get set up for payments, I love the billing system

Cons: The signature for nurses visit you be part of the monthly charge part of the whole package. I¿ will like a department the help with cost report

Apr 17, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: When I think of what Axxess has done for not only the home health industry as a whole but my own personal place of employment, I can¿t help but want the world to know about how great of a product it is and how easy life has been since Axxess. I have worked for Machris Home Health for two years now and every since we started using Axxess there has been less stress, less chaos, and less hassle. Before, we were using three different products to complete one task. The Axxess software not only allowed us to do away with paper charts all together but it also allowed us to do everything we were doing using multiple products but more using just the Axxess software. Our learning experience with the software was made very easy by the Axxess team who provided us with online training as well as an Onsite Demo at our convenience. We were able to start using Axxess software immediately and any question we ever have the customer service team always makes sure that we are not only taken care of but that we are given a step by step tutorial which we love. Axxess has taken every possible step to make sure that we are running an Effective, Efficient and Concrete Home health agency. Axxess gave us easy Access to our home health needs. I will continue to recommend this User-friendly software to any and everybody because if you are not using Axxess you are truly missing out.

tickled orange....

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can pre-load my previous assessments to the SN notes and also to the OASIS. This feature saves a tremendous amount of time. I also love that I can call AXXESS at any time I have an issue and usually get an answer within a few minutes.

Cons: I've come across a couple of issues in the past regarding the technicians not being able to fix the problem right away, making my productivity slow down. This was pretty inconvenient. Another thing that I really don't like is when the entire system is DOWN...this has only happened a few times, but always seems to happen when I have no patients to see and need to get my computer work completed.

Recommendations to other buyers: Overall....very pleased with the software. Ten million times better than what we came from !!!!

Axxess Partnership

Jul 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and we get top-notch support.

Cons: While the software addresses most of the functionalities we need to run the agency, there are other enhancements that can be made specifically on the reporting area. There are reports that I need as Administrator that's not in the canned reports.

Recommendations to other buyers: Develop your own decision matrix to rate home health software and use your own criteria on what's important to you and your company - cost, ease of use, customer support, uptime and availability and functionality, etc. - while other software maybe better in some areas, you'll find that overall Axxess is the best and complete solution in the market.

Poor support

Jun 05, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Comments: I have problem getting financial report from the software. I called customer service three times. Everytime, they said they would get back to me with answers and they never did. I completely lost my trust on their managment

Pros: I have seen other software, they all kind of do the same thing. I got demo from multiple vendors, can't see a differentiation

Cons: Poor Technical support and reports. The reports are confusing and I often have download multiple spreadsheet to analysis my data. I have called customer support, even they could not help.

CMHHC

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have had the pleasure to work with during my entire professional career.

Pros: Ease of use, simple to train on.

Cons: Reporting is inadequate. Should have a user reporting module that allows us to create our own reports.

Great product and easy to use, but priced a little high.

Apr 20, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer support was always fantastic and the software was pretty easy to learn and use for everyone.

Cons: We are a new office/business and unfortunately we were priced out of continuing to use Axxess. Had the pricing been better, we would have stayed forever, but over 1 thousand dollars a month for software alone on a new business is too difficult to stomach.

Recommendations to other buyers: Develop a better pricing strategy for companies that may have a larger amount of users but don't have many patients. Also, I would recommend working directly with nurses in fixing some pieces of the software. The only complaints that we have gotten are from nursing staff saying that it would be great if certain things were programmed to do something (i.e. flagging vital signs if input data is outside of the parameters from the plan of care).

Good product, poor customer service.

Oct 26, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Good product, poor customer service.

Pros: The software system is generally a good product which benefits our company and ability to manage patients and staff effectively.

Cons: Poor Customer service. Poor billing practices, Axxess often over charges without permission or explanation. Rarely will return calls.

Alternate Administrator

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the multi-window feature. This is a fabulous feature that I use quite often even to the point were I want to go beyond the 8 window limit, since I tend to multi-task and get sidetrack every so often. Plus it allows me to pause where I am at without loosing my spot. The amount of service compared to the amount of money paid each money is worth it. I don't think you can find anything else that compares at such an affordable rate.

Pros: The activity report is great for keeping track on our employees productivity and being able to know if/when they are starting their paperwork.

Cons: My QA does not like the new QA center; however for those new to the product it wouldn't make a difference since they would be learning it the new way already.

Recommendations to other buyers: Give Axxess a try. I know that they are always willing to work with new customers during a transition from a previous software and their pricing tiers are very affordable wherever you're at with your census.

AXXESS is the best software in the market today!

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I know that each person have their own preference, but AXXESS is the best software out there today. I have used other software programs before, but I chose AXXESS for our agency simply because the system is user friendly and the people we dealt with from AXXESS provided us with excellent customer service. From the very beginning when we were inquiring down to the training and implementation to the present day, AXXESS customer service team never failed to impress. They were all very professional yet makes you feel comfortable and relaxed while handling your business. And the company never stopped in moving forward with its innovation and staying up to date with the technology while implementing compliance to all the changes in the field of home healthcare. This is what makes AXXESS the best software that is out there today.

Pros: Ease of use and awesome technical support.

Cons: The cost and value of new added features.

Recommendations to other buyers: Try it and see how far their team will take you. They will accommodate all of your agency's needs.

Amazing customer service

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: customer rep. was so courteous and professional! We stayed a customer of Axxess because of her. She was extremely knowledgeable.

Great Software

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use and the training they provide. I like that they have videos we can watch over and over again to learn their system.

Cons: There are no real cons at this time. We like their products and our nurses really love using it. It is helped us with recruiting more staff.

administrator

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: no

Pros: It's very user friendly. I have been using Axxess for many years. If we need help, we always get someone on the line to help us.

TERRIBLE

Nov 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: dashboard is easy as well as layout of software is easy but other than that it is not worth the money.

Cons: crooks - charge more every month and keep finding ways to increase the monthly rate.. STAY AWAY!

it takes too long for clinicians to document, evv signatures cant be removed, etc...

Awesome Help Center

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Axxess for over a year now for pediatric home care and we love the software. Using Axxess was supper easy and we barely have to rain our staff on how to use it.

Cons: Nothing to complain as of right now. If we do have an issue, we call the support center.

Horrible underdeveloped product poor training and poorly trained staff

Jun 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It works ok only occasionally. There is nothing good I can say and that is not exagerating

Cons: repeated calls to managers and IT are un returned, promises promises but no one ever delivers. We were promised the world to start up and completely lied to! The excuse was "oh well that sales person does not work here anymore". by the time we figured it out it was too late. Our company has lost significant money and had several deficiencies sited as a direct result of AXXESS not fixing it's issues or refusing to play by the State mandated rules! Horrible company horrible experience!

Recommendations to other buyers: Definitely get recommendations from other companies in your state. Axxess would not give any references this should have been our first red flag!

Great software!

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using Axxess since 2012. We trust their solution with our business. I would never switch to another software vendor.

NOT QUITE OFFICE FREINDLY

Jun 29, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: THIS IS PURELY FROM MY POINT OF VIEW, EVERY FUNCTION HAS THERE OWN ISSUES. I DO RECORDS REQUEST,ORDERS (SENDING AND RECEIVING) & AUTHORIZATIONS

Pros: EASY TO USE AND LEARN, SIGNATURE APP IS GREAT FOR VISIT CONFIRMATION, PATIENT INFO ON PATIENT LOOK UP PAGE NICE.

Cons: PRINTING ORDERS, RECORDS FOR REQUESTS (NIGHTMARE), REPORTS ALL COUNT MISSED DAYS NOT NEEDED ON ALL REPORTS, CAN'T CHANGE IT, WHEN CHANGING OR LOOKING UP PROVIDER INFO, EXTREMELY SLOW ALSO CHECKING IN ORDERS 1 AT A TIME ALSO SLOW, ACTION MENU WAS ACROSS SECTION NOW PULL DOWN (DO NOT LIKE)

Administrator

Jul 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: it is very good integrated software for home health to get the results in real time.

Pros: its very easy software to review schedule , completed notes and billing process. I think this software completes the demand of this all the requirements of Medicare and all other private insurances.

Very user friendly.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Lots of industry information. Best price point for what you get. Able to use on whatever device has an internet connection.

Cons: Long wait times when calling in for technical support. Some glitches in system occasionally. No warning when system goes down.

Oasis and Visit Times.Medications and Your Templates

Jul 31, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easily accessible, but requires a lot of brain work to Accomplish what you want to have as an outcome.

Cons: The above mentioned Problems. The Visit Times, Medications, Oasis and Disease Process Teachings. Too many Errors on your Format for Teachings and Instructions.

Recommendations to other buyers: I need your Technicians to Review the Visit Times, the Times, for instance if you have 2 pt's in a home it will not take you 10-15 mins to see the other pt, the gap is too much also if you have pt's that live 5 mins away it will not take you extra 10-15 mins to see that pt. Also they need to add more Teachings on a whole lot of Diagnosis, even simple ones is not documented in your Data Base. and medications that's a big disappointment, The Major Medications are not on your Data Base. There's a lot of typo errors on your Templates, you have the same Templates for every Section Of Your Oasis, No difference at all.

Vendor Response

by Axxess on August 10, 2015

Dear Estelle,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer¿s the best experience possible. We will have one of our success coaches reach out to you to assist with the aforementioned issue. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

Jun 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As a home health regulatory consultant, I run into a lot of software. I have kept a running list of ones my clients have used but I have been very impressed by the features and commitment to compliance I see in the AXXESS Software. In addition to the multiple access points for clinical, administrative, billing, scheduling, and QA functions - the checks and balances built into the software makes accuracy and ease of use as reliable as anything I've seen on the market. As a former software trainer, I have been involved in various conversions and find the AXXESS team not only efficient in data transfer and implementation but very expedient. The process has been fast and seamless. And the 12-month agreement as a simple 30-day cancellation clause that helps clients feel secure when they sign on, unlike other companies that have made the contract pricey and restrictive. Support is available after hours and on weekends from people who have first hand home health experience. Even beginning users find the training and support to be a boost to their user experience. AXXESS is truly a company that adheres to its values of integrity and customer support. Their goal is to help agencies provide the best care patients deserve using the advances of technology while ensuring regulatory compliance.

The perfect home health tool

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great scheduling system that added efficiency to my agency. I really like their EVV portion as well.

Great Service

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very pleased with the software

Pros: Always helpful and organized . Fast working and always up to date software. Would absolutely recommend.

Cons: Remittance sometimes has to be reloaded , but when call in usually takes a day or two and you Reload them on your end.

New user

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was a national accreditation and certification surveyor for more than 7 years and in that time had experienced many different software programs for home health and hospice. I believe that AXXESS is at the top of the list. However, being new some areas I need to learn and/or wished they were already available are: 1. templates entered, 2. goals to be set as individualized and measurable and NOT 'by end of episode'. 3.. Not having to enter signature. 4. Less entry screens for employee notifications. (HospiceMD's is more user friendly).

Pros: 1. information is easily accessible and readily available i.e. not buried so far into the software that it is virtually impossible to find. 2. User friendly for staff - not too many clicks to get where need to go. 3. scheduling easy 4. QA excellent re: compliance etc.

Cons: Too many screen entries for employee maintenance.

Recommendations to other buyers: Get it! :)