# Axxess Home Health Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Axxess Home Health Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more. Source: https://www.capterra.com/p/114010/AgencyCore --- # Axxess Home Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Axxess Home Health ## What is Axxess Home Health? Axxess Home Health, a scalable electronic medical records software used by more than 7,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations. This cloud-based, HIPAA-compliant system is accessible on all devices. The complete suite includes staffing, Electronic Visit Verification, CAHPs survey, revenue cycle management and Direct Data Entry billing offerings. ## What is Axxess Home Health used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Overall rating Based on 313 user reviews Reviews sentiment Positive 78% Neutral 8% Negative 15% Pros & cons Streamlined and intuitive workflow Efficient multi-window navigation Frequent technical problems Unreliable phone assistance Starting price $899 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Axxess Home Health alternatives [4.5 (152)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/114010/AgencyCore/alternatives/) ## FAQs about Axxess Home Health Overview ### What problems does Axxess Home Health solve? Axxess Home Health solves paper-based documentation, disconnected intake-to-billing workflows, slow clinician note submission, and compliance tracking gaps. It gives administrators, billers, QA staff, schedulers, and field clinicians one web-based system for scheduling, charting, reporting, electronic claims, and multi-window navigation, reducing training time, manual rework, and staffing strain. Answer based on 238 reviews Overview ### Which roles and teams benefit most from Axxess Home Health? Axxess Home Health is most used by clinical leaders, agency administrators, and executive teams managing home health operations. Directors of nursing, nurses, and RNs rely on it for documentation, scheduling, and care coordination, while office managers, billing staff, compliance teams, owners, and executives use it to streamline administration, oversight, and financial workflows. Answer based on 257 reviews Overview ### What company size and specific industries is Axxess Home Health built for? Axxess Home Health is designed for home health, home care, and hospice organizations of all sizes worldwide. It fits small, mid-market, and enterprise providers in the healthcare-at-home sector that need software for these service lines. Features and Usability ### What are the key features of Axxess Home Health? Axxess Home Health includes core home health tools such as scheduling, charting, patient records management, billing and invoicing, and claims management. Differentiating features include care plan management, compliance management, electronic signature, customizable reports, and mobile access, with reviewers often emphasizing patient and nurse management, note handling, and billing workflows. Answer based on 147 reviews Pricing ### How well does Axxess Home Health handle billing and payments? Axxess Home Health supports billing workflows, claim submission, and payment tracking, but feedback is mixed. Many administrators and billers like the billing integration, error checks, and reporting support, while others find accounting processes too manual, commercial insurance billing harder to manage, and pricing, charges, or cancellation handling frustrating. Answer based on 59 reviews Integrations ### Which third-party tools and platforms does Axxess Home Health integrate with? Axxess Home Health integrates with 7 third-party platforms, including ADP Comprehensive Services, Acclivity, Forcura, Health Recovery Solutions, SHP for Home Health Agencies, Trella Health Marketscape, and WorldView. These catalog integrations cover payroll, document management, analytics, and home health operations. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Axxess Home Health? Axxess Home Health offers in-person training, live online sessions, webinars, and documentation, and reviewers often describe onboarding as quick for clinicians and staff with basic computer skills. Admins handling implementation, billing, or workflow changes may need more time, though support, demos, videos, and step-by-step guidance are commonly cited as helpful. Answer based on 38 reviews Getting Started and Support ### What customer support options does Axxess Home Health offer, and how do users rate the experience? Axxess Home Health offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Many users describe support as knowledgeable, friendly, and quick to resolve issues, especially by phone. Others report long hold times, inconsistent troubleshooting, delayed follow-up, and frustration during updates or billing-related problems. Answer based on 147 reviews Features and Usability ### How well does Axxess Home Health manage patients and nurses? Axxess Home Health helps agencies manage patient charts, nurse scheduling, visit notes, and care coordination in one place. Many nurses and administrators find the interface easy to learn and useful on mobile devices, though some agencies want stronger scheduling controls, more customizable forms, and better reliability during updates or system issues. Answer based on 62 reviews ## Pros and Cons Streamlined and intuitive workflow 96% positive reviews out of 95 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal training. Frequent technical problems 74% negative reviews out of 65 Most reviewers report recurring bugs and glitches disrupt workflows, with slow resolution and communication from support. Efficient multi-window navigation 88% positive reviews out of 34 Most users report navigation is simple, with multi-window support and a clear, user-friendly interface. Unreliable phone assistance 76% negative reviews out of 33 Most users comment phone support involves long wait times, unreturned calls, and representatives lacking issue resolution ability. Comprehensive home health solution 89% positive reviews out of 27 Most reviewers indicate home health features are robust, supporting compliance, remote access, and efficient agency management. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Care Plan Management 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic Signature 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Digitally sign online documents Mobile Access 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 2.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Claims Management 3.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Axxess Home Health 17 features Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Digitally sign online documents Compliant with HIPAA, which sets standards for sensitive patient data protection Access software remotely via mobile devices Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Track time worked per client Get Advice We can help you find the software with the features you need. Features 4.0 (305) 4.0 Based on 305 reviews ## Pricing Value for money 3.6 (151) Basic $899.00 Per User, Value for money 3.6 (151) 3.6 Based on 151 reviews ## Integrations [ ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[ Trella](https://www.capterra.com/p/229077/Trella-Health/)[ Health Recovery Solutions](https://www.capterra.com/p/250508/Health-Recovery-Solutions/)[ WorldView](https://www.capterra.com/p/12554/WorldView-Document-Management/)[ Forcura](https://www.capterra.com/p/177709/Forcura/)[ SHP for Home Health Agencies](https://www.capterra.com/p/192046/SHP/)[ Acclivity](https://www.capterra.com/p/206562/Acclivity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (288) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (288) 4.1 Based on 288 reviews ## User reviews Overall rating 4.1 Based on 313 reviews Filter by rating 5(157) 4(81) 3(24) 2(29) 1(22) Mentioned topic Sorted by most recent RY Rene Y. CFO Hospital & Health Care ### "You're a number to this company. Avoid at all costs." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2025 We were charged for several months following our cancelation with this group. Apparently, you have to tell them to 'super cancel' your account; otherwise they will charge you for offline / partial services. Who partially cancels anything? They refused to refund us the entirety of those months and only gave us one month. More recently, we come to find out that they were again continuing to charge us, saying that we were past due 2 months… I'm even currently on the phone with their customer service team and have been on hold for going on 33 mins now, saying the wait should be 1-2mins after they hear back from the accounting department. I don't believe they will assist me further with this cancelation and may even begin charging my children at this point. Pros Based on our experience working with this company in regards to cancelation, it's very difficult to find anything positive about this group. Cons Customer service and poor standards. They are quick to give you the cold shoulder when you notify them of canceling services, but even quicker when it comes to continuing to charge you for offline services even though you've terminated services months before. Switched from [Notified PR Platform](https://www.capterra.com/p/234346/Notified/) Believed initial company was closing down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chris D. Chief Marketing Officer Administrator Hospital & Health Care ### "A Challenging Software that does not meet it's description." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 25, 2024 Not a good overall experience, at all. They did not live up to the commitments they made, and the customer service was bad. If it functioned as they promised then it might be all right, but we never experienced this. We do not recommend to other clients. Pros It hits some of the basic requirements, but it does not perform very well. Cons The software and updates are clunky. It does not manage claims well, and the customer service is terrible. Good luck getting a response from them in a timely manner. Many times, we had to call CMS or other entities to determine what the software was not doing. Highly frustrating to use this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Richelle S. Contract therapist Hospital & Health Care ### "Electronic Documentation for Homehealth " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 30, 2023 Prior to use of extensive version, this format has been easy to use, now I am not pleased with the extensive version Pros Ease of basic format. Ability to use mobile device to enter in data and/or complete document Cons Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IG Irina G. Admin Hospital & Health Care ### "Serves it purpose but does not keep up in pricing with other systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 September 28, 2023 We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person \[sensitive content hidden\] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients. Pros We use just a limited number of features from the system. The user friendly interface and ease of scheduling. Cons Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix. Reasons for choosing Axxess Home Health They were the first ones on the market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chuck M. Administrator Hospital & Health Care ### "Support is nearly non-existent" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 23, 2023 Terrible customer support Pros Sometimes it works, sometimes it even bills correctly. Cons Monthly glitches in the software and no support when you need to fix the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ryan L. Office Associate Health, Wellness and Fitness ### "Constantly raising its prices" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 19, 2022 Started off good, but got way to expensive during the first year of using it. Pros The scheduling was very user friendly. Adding new clients and staff was quite effortless as well. Mobile app was kept updated Cons Every month our bill was increased, sometimes with no reason or explanation at all, other times was told it was maintenance fees each month, but why was it being increased? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HP Hugh P. Administrator Hospital & Health Care ### "Worst Customer Service center in the business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 31, 2022 If you never need assistance, the software works as it should but once as there is an outstanding problem, good luck with anyone helping you with your issue... they don't care about their clients and just want to automatically debit accounts for monthly fees which is their main goal at all points in time. Pros The billing software was generally good and easy to use until the organization decided to raise the pricing to use the billing only software 250% after which we exited our relationship with the company entirely. Cons Customer service representatives NEVER call you back when detailing an issue with the system. I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue. The customer service line are message takers and can never resolve any issue themselves, and always state they have contacted the department associated with the issue but you never receive a call from the department that can actually help you with an issue. Reasons for choosing Axxess Home Health Na Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Berthe F. Director of Nursing Hospital & Health Care ### "Find a better home health EHR" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 March 10, 2022 Horrible customer service. Pros Can schedule, bill, and process payroll batch all from the same software. Cons Always has glitches, often slow, not user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jacob M. President & CEO Hospital & Health Care ### "Cutting edge online service management portal for Home Health agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2021 Overal, our agency is very excited about using AXXESS for the 4 months we've used the software Pros Ease of use and the many dashboards that help with tracking performance on key measures. The AXXESS care feature is also great for staffing Cons The fact that the form creator and electronic signature feature for Home Health is not yet operational Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Miriam K. Director of Operations Hospital & Health Care ### "Axxess Home Health " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Excellent Pros What I like best is the patient face sheet module. Its so simple to put patient information. Cons it easy to maneuver. The step by step is easy to teach and very understandable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/114010/AgencyCore/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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