# Page 3 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 51-75 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Camelia M. Owner Hospital & Health Care Used the software for: 2+ years ### "Although we like the software it needs a lot of improvement. " June 29, 2017 3.0 It's a shame that every time we add a service like dde, evv, chaps we had to pay extra. Pros I believe this software it's somewhat easy to use. The service people are very nice and very helpful. Cons Most financial reports are not accurate. Also it needs improvement with frequency. We tried to schedule the frequency for OT and PT and because it was not on the Oasis it will not show up therefore bringing those little triangles at the left side of the screen up. Call several times about the financial reports and no one seems to know exactly how to read them. Review Source BT Benji T. Branch Manager Hospital & Health Care Used the software for: 2+ years ### "Essential to what we do..." October 30, 2018 4.0 Pros I really like the scheduling aspect of this software. Gives you lots of options without being overbearing. Easy to use functionality. Cons There is not an option to change a user's email on the front end. The developer has to be contacted in order to change an email address. Seems like it should be easier than this. Review Source FI Faisal I. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Crooks basically" November 17, 2017 1.0 It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year. Pros Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well. Cons Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month! they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off. Review Source JN Jennie N. Nurse Hospital & Health Care Used the software for: 6-12 months ### "Cannot get help when needed. " January 1, 2018 1.0 For services, do you want to not have good service? Pros When it works, it works. For over 1 mo, this has not been the case. Pros from before, unfortunately, does not outweigh the cons. Cons Within the last month, the software has had many glitches. The app is even worse. Nothing new with the app. 1. Cannot admit patients 2. Schedules for nurses cannot get scheduled. 3. Notes are not completed, nurses cannot get paid. Do you want to be an agency that cannot admit for the proper documentation for OASIS, 485 and other areas that are important for billing? For the past month, features and service have plummeted. A few times when I called, I was #67 or #43 in line. Today, I was #1 for all 3 calls. Time exceed 45 mins for all calls. Review Source CE Chimatara E. Used the software for: ### "" October 26, 2013 5.0 Goodhope Healthcare is a fairly new agency. We looked into other software because our goal was to start using software from the first day we received our Medicare certification. Being new in business, cost and quality was important to us. We looked at and evaluated other software. We looked at their Terms and Conditions even after the trial period. When the company is up and running, we will need a software that delivers everything and makes home health easy and affordable. Of course, being a new agency, we need a software company that will help us and grow with us. The other two systems that we tried cannot deliver all we needed. When we discovered Axxess, the staff was friendly at first contact, which always make a good impression. They were able to meet all our needs, and they have been there to help and teach every time, even without cost. They worked us through everything and always reassured us that they could help with any issues that arose. Their staff is friendly and knowledgeable, they are very supportive, and they are friendly to everybody. For any problem that we have had, they either have had the answer, or they have gone out of their way to find the answer. With Axxess you do not need a large staff to run your agency, you can leave the country and still manage your company with your laptop. Axxess is user-friendly, you can learn Axxess quickly, and you care monitor every aspect of compliance issues with Axxess. We are very happy with Axxess and will not try any other software. We have found Axxess to be the best, and they have delivered everything that we have needed or will need. Review Source MA Maday A. Administrator Hospital & Health Care Used the software for: 6-12 months ### "administrator" June 6, 2018 5.0 Pros User friendly, Greatest strength is the interface for performing all clinician progress notes, Oasis Etc. Customer Support is always available to help you and resolve the issues, (if you may have one.) they are very professional and the wait time is very reasonable compared with others. Stays on top of regulatory changes with smooth updates. New Agency training experience was amazing (Vareena) help us with every question and even when the agency finished the training, she has always been there to help us with new updates etc. I really recommend Axxess to be your EMS solution for Home Health. Cons Haven't found any cons in almost 1 year of use with Axxess. The software has exceeded all my expectations. Review Source GW Glynis W. Adm/Owner Hospital & Health Care Used the software for: 2+ years ### "Review" February 22, 2021 4.0 Pros The ease of use and my husband liked the billing system Cons Trying to call into Customer Service, I have been left on hold for over an hour on several occasions. Review Source rC romalyn C. Nurse Hospital & Health Care Used the software for: 2+ years ### "I'm a visiting nurse , administrator and QA" July 29, 2015 2.5 Pros Accessible everywhere and easy to navigate. Easy billing. Electronic verification visit is great for verification purposes . Cons when the software is very slow during the updates , it looks like they don't know what's going on . Axxess Rep. does not call back or follow up with the client when they received an issues or tickets. Review Source Response from Axxess August 10, 2015 Dear Romalyn, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches contact you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess KH Kathleen H. Administrator Hospital & Health Care Used the software for: 2+ years ### "Poor customer service, updates disabled the ability to use the tablet in the field. " January 19, 2018 1.0 This is not a good software for home health. Cons Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet. Review Source VR Verified Reviewer Nurse Hospital & Health Care Used the software for: 1-2 years ### "Frequent issues" May 30, 2018 4.0 Pros Pretty easy to use, mobile to desktop sync is decent, cut and paste feature available and easy to use. Cons I have noticed that the narrative notes are editable by other with admin rights. As I am the nurse signing for the information, others should not be able to change information. This is illegal. Review Source ES Earlnedexio S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "A good software but customer support stinks." January 25, 2018 3.0 They need to improve on their call wait time. Pros Ease of use and price is reasonable. Web base interface is better than most software but needs improvement with clinical response selection. Cons Customer support is really bad. Wait time is over an hour and they drop your call. I would not recommend this to people who doesn't have patience to wait. Review Source MK Miriam K. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Axxess Home Health " May 18, 2021 5.0 Excellent Pros What I like best is the patient face sheet module. Its so simple to put patient information. Cons it easy to maneuver. The step by step is easy to teach and very understandable. Review Source AB Amber B. Regional Director Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" November 7, 2018 5.0 Pros Easy to enter in profiles for patients and staff. Scheduling center is easy to use. Cons Unable to add notes under staff profiles. This would be a helpful feature to add so that the contacts you've made with this staff regarding scheduling, HR, etc could be documented and tracked. Review Source RR Rayon R. President Hospital & Health Care Used the software for: 2+ years ### " I think it's the world best home health software " August 4, 2017 5.0 Vancouver Home health Care Agency (vhhca.com) has been working with Axxess since 2014 and we are very happy to be in association with Axxess …At Axxess.com tried them on for size you want regret it.... Pros I know I can't keep this software to myself but as much as I love it I have to recommend it to anyone who mentions software for their business and home health. Review Source Nuha H. Business Owner Used the software for: Less than 6 months ### "I think Axxess is a great program to use for collaborate between therapists and other professionals." July 12, 2018 5.0 Pros I like the the easy use of using the app on my phone, the patient signature app feature is wonderful and convenient. I love that the app is not limited to physical therapy and that other healthcare professionals can collaborate with therapists so that there's more of a team approach to the patient's care. I was also quite impressed with the proactive customer service approach in which they repeatedly contacted me to ensure my question was answered. Cons There is definitely a learning curve in the beginning and also I wish that I wouldn't get inundated with general messages from other disciplines that don't pertain to me; if the software was a little more specific to each user in that sense, that would be more convenient. Review Source DK David K. Vice President Hospital & Health Care Used the software for: 6-12 months ### "Absolutely horrible customer service and major reliability issues." May 30, 2018 1.0 Do not waste your money and your time on this company. I would not recommend this software to even my competitors. I have had much success using Kinnser. Pros It was easy getting in touch with a sales team and they were very eager to start services. What follows afterwards is a whole different story. Cons Expect to wait over 45 min to 60 min for anyone to answer their phones. Worst customer service from an "established" company. Major glitches with the software. Hours of clinical charting disappeared and nonrecoverable due to changes with the new COP. The new Medicare COP was announced in 2017, yet in 2018 the software is yet to be reliable. Review Source ZB Zaida B. QA Hospital & Health Care Used the software for: 2+ years ### "Good Quality " March 1, 2017 5.0 I I think Axxess is a good product that greatly facilitates my work as QA. Very easy to use. I have used Axxes for about 4 years and I think it is generally very good. Pros You can use it anytime, anywhere. Webinars Cons I do not like it when you guys make updates to the system during our the office hours.Because the system gets very slow. Review Source WZ Walda Z. RN Hospital & Health Care Used the software for: 2+ years ### "So far the one of the best softwares that I have used " August 21, 2018 5.0 Software is very good and easy to use. Pros This software keeps not only the agency but the nurse in compliance with CoPs. I know my license will be protected with this software. Cons The ever changing Conditions of Participation make it difficult to master the software because it is changing so often. Review Source FI Flora I. Administrator Hospital & Health Care Used the software for: 2+ years ### "Customer services is extremely poor. They don't return your calls. It took about 10 phone calls and over a month to resolve a billing issue." November 8, 2017 2.0 Pros Axxess is easy to use. It is comprehensive. It is web based and very accessible. The oasis scrubber is also very helpful. Cons The reports are limited. Customer service is extremely poor. Too many billing issues. They like to charge for additional services not requested or needed. Review Source NS Nick S. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Software is good, customer support is bad" June 7, 2017 3.0 Why is Axxess not willing to send notifications when there is a software change in billing? Pros Easy to use, all inclusive software. Allows for patient signature and for staff to complete paperwork on phone. Cons We receive no notifications on changes to our billing by AXXESS. We find out when our claims are rejected by insurance companies, costing months in delayed payments and time to figure out what changes Axxess made but did not bother to notify us of. Review Source MF Maya F. Admin Assistance Hospital & Health Care Used the software for: 1-2 years ### "Overall, it's Awesome." October 9, 2018 4.0 Not at this time! Pros Axxess is always a friendly user experience. Its has an easy layout and the Customer Service Reps are easy to contact. Cons There are many menus and sub menus within menus. It can be frustrating remembering where everything is. Review Source RO Richie O. CFO Hospital & Health Care Used the software for: 2+ years ### "it's a great product but could use some better reporting." July 17, 2015 4.5 Pros ease of use with exceptional customer service! Cons that you cannot have both DDE and Regular Axxess up at the same time without timing out Regular Axxess Review Source Response from Axxess August 10, 2015 Dear Richie, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. Our software is HIPAA compliant and as such times out when inactive to keep patient information safe and secure. We will have one of our success coaches reach out to you to further assist you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess RV Robert V. Administrator Hospital & Health Care Used the software for: 2+ years ### " Review" June 26, 2017 4.0 Pros 1.Pricing 2. Easy to learn 3. initial phone support is helpful 4. Dashboard allows for quick reviews Cons 1\. glitches, when we call them in, we never hear back from tech support 2. Accounting for the most part never returns phone calls 3. Logging in/out between programs Review Source eM ezequiel M. CEO Hospital & Health Care Used the software for: 2+ years ### "Private software: has many problems, and the support personnel don't get back to agency even after multiple calls and emails" August 8, 2017 2.0 I don't recommend axxess private duty software Pros If you already have axxess core, your staff can log into both and switch between both software with ease Cons PRIVATE DUTY: Multiple bugs and problems Support is non- existing. We are having multiple problems with this software Review Source AC AUGUSTA C. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "AXXESS DDE ASSISTANCE" August 12, 2015 5.0 Pros USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE. EVERY THING IS MADE EASIER AND SIMPLIFIED. YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY. IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME. VERY SOPHISTICATED BUT YET USER FRIENDLY. THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY. Cons TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY? SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.