# Page 4 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 76-100 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Mark L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Functionality of Axxess software" September 1, 2017 3.0 Pros Price point is great. Ease of filing claims. Quality assurance system is very nice. Creating orders and OASIS is great. Cons Software changes. For example we were unable to create claims today and had to call customer support to resolve the issue. Review Source JA Josephine A. RN Hospital & Health Care Used the software for: 2+ years ### "Excellent " August 26, 2017 5.0 Thank you I'm a satisfied customer Pros User friendly . Logical way information presented easy to follow , help readily available when needed Cons I have to add the whole name of medications in. Other systems you add the first few letters and pop ups come up Review Source DL Deena L. LVN Hospital & Health Care Used the software for: 2+ years ### "My experience has been very strong with the software " August 21, 2018 5.0 Pros Easy to use skilled nursing notes allows me to complete the task quick and easy allowing more time for patient care. Cons At times can be hard to navigate through the different pages always having shuffle screens by closing and reopening screens. Review Source FA Fidel A. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Office Manager" August 22, 2017 3.0 would like to see an automatic age calculator, option to mark "missed visit" under details, different color codes for "Completed", "To Be Sent To Physician", "Returned W/ Physician Signature", option for nurses to upload previous SN Note without Dates and Vital Signs information. Pros Easy for my nurses to do SN Notes and sign documents, easy to bill and keep track of claims, easy to export Oasis. Cons The mobile app is now an extra expense. It would be nice to have a free lite version as before so my nurses can have access to patient's information (phone numbers, MD Orders, Medication List, Doctor's Contact, etc..). Review Source KM Kelley M. Compliance Officer Hospital & Health Care Used the software for: 1-2 years ### "Horrible underdeveloped product poor training and poorly trained staff" June 8, 2016 1.0 Pros It works ok only occasionally. There is nothing good I can say and that is not exagerating Cons repeated calls to managers and IT are un returned, promises promises but no one ever delivers. We were promised the world to start up and completely lied to! The excuse was "oh well that sales person does not work here anymore". by the time we figured it out it was too late. Our company has lost significant money and had several deficiencies sited as a direct result of AXXESS not fixing it's issues or refusing to play by the State mandated rules! Horrible company horrible experience! Review Source CJ Christina J. Scheduler Hospital & Health Care Used the software for: 2+ years ### "Great Sheduling!" August 31, 2017 4.0 Pros Axxess helps me with scheduling my patients and nurses. All the information that I need there. Cons They have bug issues here and there. Just call and make sure that they know Review Source CW CHANNA W. nurse auditor Hospital & Health Care Used the software for: 1-2 years ### "Channa Williams lvn nurse auditor/nursing supervisor" August 15, 2018 3.0 customer support have been working closely with us. Pros I like the user friendly software.Ot is very easy to teach employees how to use the after. I have been continuing to re educate the staff on new issues and resolving problems within the app. Cons There are a lot of glitches which need to be resolved in the app and web axxess. It does its job just need to resolve the issues as quickly as possible. Review Source MS Mariama S. Owner Hospital & Health Care Used the software for: 2+ years ### "Very user friendly especially with iPads!" August 25, 2017 4.0 Pros They have good work flow from clinical to office. The billing features seem robust and user friendly as well. Cons The software is pricey.. Review Source AH Ashley H. Used the software for: ### "" April 17, 2013 5.0 When I think of what Axxess has done for not only the home health industry as a whole but my own personal place of employment, I can’t help but want the world to know about how great of a product it is and how easy life has been since Axxess. I have worked for Machris Home Health for two years now and every since we started using Axxess there has been less stress, less chaos, and less hassle. Before, we were using three different products to complete one task. The Axxess software not only allowed us to do away with paper charts all together but it also allowed us to do everything we were doing using multiple products but more using just the Axxess software. Our learning experience with the software was made very easy by the Axxess team who provided us with online training as well as an Onsite Demo at our convenience. We were able to start using Axxess software immediately and any question we ever have the customer service team always makes sure that we are not only taken care of but that we are given a step by step tutorial which we love. Axxess has taken every possible step to make sure that we are running an Effective, Efficient and Concrete Home health agency. Axxess gave us easy Access to our home health needs. I will continue to recommend this User-friendly software to any and everybody because if you are not using Axxess you are truly missing out. Review Source CG Cecilia G. Care coordinator/administrator assistant Hospital & Health Care Used the software for: 2+ years ### "Easy" June 29, 2017 4.0 Pros I really enjoy billing through axxess is really easy just a push of buttons and it goes straight through. Cons When i submitt raps and finals Sometimes i can't find them under the claims on the DDE and i have to resubmit. Review Source AB Amy B. RN Hospital & Health Care Used the software for: 2+ years ### "Love the mobile app" June 16, 2017 5.0 Pros The mobile app is very easy to use. I don't need internet when I'm at my patients home taking notes. Cons Sometimes the mobile app times out and kicks me out. Call their customer support when you're having issues. Review Source BC Brandy C. HH Administrator Hospital & Health Care Used the software for: 1-2 years ### "Axxess is great for clinicians, but needs work on their customer service support. " March 15, 2018 4.0 Pros It is clinician friendly and great for the nurses and therapist. The updates for compliance are nice. Cons Customer service support for AXXESS is terrible. The wait far exceeds what should be considered normal. The customer service reps are very nice, just the availability and turnaround needs improved. Possibly a contact person per facility would help? Review Source dP denise P. RN Hospital & Health Care Used the software for: 1-2 years ### "Innovative software with user friendly features." April 4, 2018 4.0 Customer hold times after new software releases are way too long. This past year was a good example and almost had to complete new soc when coordinator accidentally erased a chart. Pros Able to chart existing visit and retain notes from previously charted visit or assessment. So easy to tweak my notes when I actually have something to compare it with. Cons The wound care details often don't carryover when charting. Sometimes this carries over and other times not. Not sure what the issue is. Review Source ML Melissa L. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Accessible Axxess " February 15, 2017 5.0 I love how easy the software is to use and when I get stuck customer service is ready to help. Pros It's supper easy you don't even need training on how to use the software. Cons The scheduling window is to small. Review Source AM Asya M. CFO Hospital & Health Care Used the software for: Less than 6 months ### "Incomplete " May 27, 2016 2.0 Pros They know how to sell the product. Good pricing. Perfect SN notes. Nice reminders. Cons 1\. Oasis: a) Incomplete interventions and goals, e.g Cardiovascular System: SN to assess pt's HR ( 1 example). I was adding templates for missing goals and interventions. b) Medications. We have to hit search for drop down window to open every time we add meds instead of opening the drop down automatically. Oxygen is not in med. list c) POC interventions and goals not organized in rows. Instead appear as one paragraph. Difficult to see the needed interventions or goals. d) No post hospital order like POC e) Non Oasis POC does not pull Diagnosis from SN assessment. Have to enter manually. 2. Communication Notes a)I have to add a com note to the open patient chart. Why I have to look for the patient, Doctor, and episode all over again if my patient's chart is open already. 3. Schedule view We have to go through patient's one by one to check schedules. We have nurses with 20-30 patient's a week. It's time consuming. 4. Dashboard for Administrator (besides having in reports) a) Need to see current patient census b) Broken down by Insurance and ratio(how many %) c) Late notes (how many and how late) Review Source AP Ashita P. Pta Hospital & Health Care Used the software for: 1-2 years ### "Axxess" July 23, 2020 5.0 Pros The most I like about this software is allows for quick and easy documentation Cons Have to type each and every time, doesn’t have pull up tab Review Source MAK Mary Ann K. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Too many issues with the software functunality, too many times while typing you have to reenter your password, your surveys come up the second you start with technical support" July 14, 2017 2.0 support is fair at best Pros available anywhere for use away from the office, not many pros come to mind, communication notes, quality assurance auditing Cons too many steps to do anything such as printing a 485 payroll is not good requires too much manipulation to use 485 issues templates copying in 3-10 times no split screen capability Review Source PF Paula F. Used the software for: ### "" June 28, 2013 5.0 As a home health regulatory consultant, I run into a lot of software. I have kept a running list of ones my clients have used but I have been very impressed by the features and commitment to compliance I see in the AXXESS Software. In addition to the multiple access points for clinical, administrative, billing, scheduling, and QA functions - the checks and balances built into the software makes accuracy and ease of use as reliable as anything I've seen on the market. As a former software trainer, I have been involved in various conversions and find the AXXESS team not only efficient in data transfer and implementation but very expedient. The process has been fast and seamless. And the 12-month agreement as a simple 30-day cancellation clause that helps clients feel secure when they sign on, unlike other companies that have made the contract pricey and restrictive. Support is available after hours and on weekends from people who have first hand home health experience. Even beginning users find the training and support to be a boost to their user experience. AXXESS is truly a company that adheres to its values of integrity and customer support. Their goal is to help agencies provide the best care patients deserve using the advances of technology while ensuring regulatory compliance. Review Source VAOO Victoria A Obikaram O. office Assistant Hospital & Health Care Used the software for: 2+ years ### "Excellent for All" February 22, 2017 5.0 Is an easy software to you. Not confusing to a beginner. One can navigate it easily as far as you are a little bit computer trained. Pros very self-educative Cons Non that I know of now. May know later Review Source RC Ruth C. Owner/administrator Hospital & Health Care Used the software for: 1-2 years ### "I️ get help from the great Axxess employees any time I️ need it" November 13, 2017 5.0 Great customer service, very friendly and great product Pros My question are answered fast and with professional knowledge. Help me to get set up for payments, I love the billing system Cons The signature for nurses visit you be part of the monthly charge part of the whole package. I️ will like a department the help with cost report Review Source SS Samuel S. CFO Hospital & Health Care Used the software for: 1-2 years ### "CMHHC" September 5, 2017 4.0 I have had the pleasure to work with during my entire professional career. Pros Ease of use, simple to train on. Cons Reporting is inadequate. Should have a user reporting module that allows us to create our own reports. Review Source KL Kentrell L. Quality Management Consultant Hospital & Health Care Used the software for: 1-2 years ### "Constant Access with Axxess!" February 17, 2017 5.0 Axxess provides high-quality education via on-demand videos, webinars, and live support. We are sure to stay on the cutting edge of advances and changes in the home health care industry. Pros Ease of Use Emailed Notifications about Updates in the Industry OASIS Scrubber Cons Wish the Messaging / Email System would allow the formation of email groups Review Source JK Judy K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Friendly" March 19, 2019 5.0 Very helpful customer service Pros User friendly Staffing ease Remote access Cons None so far but will inform if a problem Review Source BA Ben A. CFO and President Hospital & Health Care Used the software for: 2+ years ### "Poor support" June 5, 2018 1.0 I have problem getting financial report from the software. I called customer service three times. Everytime, they said they would get back to me with answers and they never did. I completely lost my trust on their managment Pros I have seen other software, they all kind of do the same thing. I got demo from multiple vendors, can't see a differentiation Cons Poor Technical support and reports. The reports are confusing and I often have download multiple spreadsheet to analysis my data. I have called customer support, even they could not help. Review Source SK Sajjad K. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Good product, poor customer service." October 26, 2017 3.0 Good product, poor customer service. Pros The software system is generally a good product which benefits our company and ability to manage patients and staff effectively. Cons Poor Customer service. Poor billing practices, Axxess often over charges without permission or explanation. Rarely will return calls. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.