# Page 5 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 101-125 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Cynthia S. Hospital & Health Care Used the software for: 1-2 years ### "I am an RN so I complete assessments." July 7, 2015 3.0 Pros They are available to assist with any questions by phone. We never have a rep that comes and sees us. Cons No rep that comes onsite occasionally, no updates to the 485 information. 485's have to be reread and corrected at the agency. Review Source Response from Axxess August 10, 2015 Dear Cynthia, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the 485 issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess MJ Mazen J. owner Hospital & Health Care Used the software for: 2+ years ### "Amazing customer service" July 11, 2017 5.0 Pros customer rep. was so courteous and professional! We stayed a customer of Axxess because of her. She was extremely knowledgeable. Review Source EG Ernesto G. Adminstrator Hospital & Health Care Used the software for: 2+ years ### "administrator" June 28, 2017 5.0 no Pros It's very user friendly. I have been using Axxess for many years. If we need help, we always get someone on the line to help us. Review Source BF BOBBIJO F. AUTHORIZATION/ORDER /ROI ADMINISTRATOR Hospital & Health Care Used the software for: 2+ years ### "NOT QUITE OFFICE FREINDLY" June 29, 2017 3.0 THIS IS PURELY FROM MY POINT OF VIEW, EVERY FUNCTION HAS THERE OWN ISSUES. I DO RECORDS REQUEST,ORDERS (SENDING AND RECEIVING) & AUTHORIZATIONS Pros EASY TO USE AND LEARN, SIGNATURE APP IS GREAT FOR VISIT CONFIRMATION, PATIENT INFO ON PATIENT LOOK UP PAGE NICE. Cons PRINTING ORDERS, RECORDS FOR REQUESTS (NIGHTMARE), REPORTS ALL COUNT MISSED DAYS NOT NEEDED ON ALL REPORTS, CAN'T CHANGE IT, WHEN CHANGING OR LOOKING UP PROVIDER INFO, EXTREMELY SLOW ALSO CHECKING IN ORDERS 1 AT A TIME ALSO SLOW, ACTION MENU WAS ACROSS SECTION NOW PULL DOWN (DO NOT LIKE) Review Source GK Gina K. Director of Nursing Public Safety Used the software for: 1-2 years ### "Awesome Help Center" August 7, 2017 5.0 Pros We've been using Axxess for over a year now for pediatric home care and we love the software. Using Axxess was supper easy and we barely have to rain our staff on how to use it. Cons Nothing to complain as of right now. If we do have an issue, we call the support center. Review Source BS Brisa S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great software!" June 9, 2017 5.0 Pros Been using Axxess since 2012. We trust their solution with our business. I would never switch to another software vendor. Review Source AK Ashleigh K. Nurse Hospital & Health Care Used the software for: 1-2 years ### "tickled orange...." October 13, 2015 4.5 Pros I love that I can pre-load my previous assessments to the SN notes and also to the OASIS. This feature saves a tremendous amount of time. I also love that I can call AXXESS at any time I have an issue and usually get an answer within a few minutes. Cons I've come across a couple of issues in the past regarding the technicians not being able to fix the problem right away, making my productivity slow down. This was pretty inconvenient. Another thing that I really don't like is when the entire system is DOWN...this has only happened a few times, but always seems to happen when I have no patients to see and need to get my computer work completed. Review Source MM Mir M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Administrator" July 5, 2017 3.0 it is very good integrated software for home health to get the results in real time. Pros its very easy software to review schedule , completed notes and billing process. I think this software completes the demand of this all the requirements of Medicare and all other private insurances. Review Source LN Laura N. Scheduler/Biller Hospital & Health Care Used the software for: 1-2 years ### "Very user friendly." October 16, 2017 5.0 Pros Easy to use. Lots of industry information. Best price point for what you get. Able to use on whatever device has an internet connection. Cons Long wait times when calling in for technical support. Some glitches in system occasionally. No warning when system goes down. Review Source JF Jane F. Owner Hospital & Health Care Used the software for: 1-2 years ### "My good Experience with Axxess" August 12, 2015 5.0 Pros User friendly. Customer Service is Super Fabulous. They answer your call, email, text anytime. This is the program that helps me to make the home health care services an organized, compliant and most of all I can go anywhere and still I can monitor the business even I am in different location. Convinience and dependability is outstanding Cons I love everything included. I utilize all of it and helps me in many ways to understand what is going on in the companies I manage as the Consultant to many agency for start up or on going with Medicare certified agency. the least I like is too much texting informing us of what is new in the program. Review Source SD Sabrina D. Staff Hospital & Health Care Used the software for: 2+ years ### "The perfect home health tool" June 16, 2017 5.0 Pros Great scheduling system that added efficiency to my agency. I really like their EVV portion as well. Review Source AP Anna P. Medical Biller Hospital & Health Care Used the software for: 1-2 years ### "Great Service " October 19, 2017 5.0 Very pleased with the software Pros Always helpful and organized . Fast working and always up to date software. Would absolutely recommend. Cons Remittance sometimes has to be reloaded , but when call in usually takes a day or two and you Reload them on your end. Review Source DRO Dr. Rebecca O. President/Administrator RN DHSc Hospital & Health Care Used the software for: Less than 6 months ### "New user" October 17, 2016 4.0 I was a national accreditation and certification surveyor for more than 7 years and in that time had experienced many different software programs for home health and hospice. I believe that AXXESS is at the top of the list. However, being new some areas I need to learn and/or wished they were already available are: 1. templates entered, 2. goals to be set as individualized and measurable and NOT 'by end of episode'. 3.. Not having to enter signature. 4. Less entry screens for employee notifications. (HospiceMD's is more user friendly). Pros 1\. information is easily accessible and readily available i.e. not buried so far into the software that it is virtually impossible to find. 2. User friendly for staff - not too many clicks to get where need to go. 3. scheduling easy 4. QA excellent re: compliance etc. Cons Too many screen entries for employee maintenance. Review Source MO MARGARET O. CEO/Administrator Hospital & Health Care Used the software for: 1-2 years ### "A SATISFIED CONSUMER" March 2, 2017 4.0 HAVING USED SYENERGY FOR SEVEN YEARS BEFORE SWITCHING TO AXXESS, IT WAS A VERY EASY TRANSITION. ITS A VERY USER FRIENDLY SOFTWARE Pros USER FRIENDLY EVEN FOR THE LEAST COMPUTER OLDER EMPLOYEES Cons NONE REALLY, but will like the ability to incorporate our own forms into the templets Review Source KJ Kehinde J. Office Manager Used the software for: 1-2 years ### "Easy to use but can't be customized " February 12, 2019 4.0 Pros Navigation from screen to screen is easy and helps keeps task manageable. Messaging qualities are great for communication with different staff members within the agency Cons Reaching out to customer support is a headache and very much time consuming. Will be on hold for an hour at a time and may not even get accurate information. Review Source JP Jacklord P. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "AXXESS is the best software in the market today!" November 18, 2016 5.0 I know that each person have their own preference, but AXXESS is the best software out there today. I have used other software programs before, but I chose AXXESS for our agency simply because the system is user friendly and the people we dealt with from AXXESS provided us with excellent customer service. From the very beginning when we were inquiring down to the training and implementation to the present day, AXXESS customer service team never failed to impress. They were all very professional yet makes you feel comfortable and relaxed while handling your business. And the company never stopped in moving forward with its innovation and staying up to date with the technology while implementing compliance to all the changes in the field of home healthcare. This is what makes AXXESS the best software that is out there today. Pros Ease of use and awesome technical support. Cons The cost and value of new added features. Review Source EK Elizabeth K. Director Hospital & Health Care Used the software for: 1-2 years ### "Great Software for my business " August 16, 2017 5.0 Pros Great functions for administrator and nursing. Office functions are great especially the scheduling piece. Cons Customer Service is great.. however, I have experienced times when follow up could have been better and timely manner. Review Source CP Carmela P. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Survey" February 23, 2017 1.0 I DO NOT like this program. Reports are horrible, no one calls back when you leave a message Pros I do not like this program, the reports are worthless. Anytime you call into a certain extension, you may or may not get a callback Cons I do not like this program, the end of month reports are useless. I cannot close out the end of the month with these reports, we have to create our own reports. Review Source mO michelle O. nurse Hospital & Health Care Used the software for: 2+ years ### "Love the features" June 9, 2017 5.0 this system is easy to use, can be taken anywhere, and has the resident chart all in one place. It also has some ability for employee tracking which is nice. Pros Easy to use, electronic now charting. Love the trainings that are provided. Really like that the resident chart is in one place and easy to update Cons The system sometimes is slow, and can be spotty but I think it happens with most electronic systems depending on your area Review Source MF MARGARET F. Used the software for: ### "" April 19, 2013 5.0 Blessing Hands Home Health, LLC is very fortunate to have Axxess Agencycore as their software company. When we were looking for a software company, we looked at different companies and we listened and took copiuos notes on each one of them. We were very impressed by the way Adrien Gonzalez took us under his wing by explaining how the software works. He's there when we needed some answers to our questions, even after hours. We felt more comfortable with him and his staff than with the other software companies. The office in Dallas and here in Houston, head by Pat Evans and her team are a blessing to our Agency. I know we can call any time and our questions are answered right away. We started with the software last year. The implementation of the software is very simple and fast. It's very easy for my team to use the system once trained on how to use it. The customer service is impecable, everyone is very helpful and professional. The system has allowed us to cut down on time, supplies and it's available 24 hours/day and it's easy to use. The company is always updating the system for their clients. Thank you very much for all your assistance. Review Source CH Christine H. office manager Hospital & Health Care Used the software for: 2+ years ### "My review " February 25, 2017 5.0 It's easy to use,and the customer support is so helpful. Review Source CE Cynthia E. RN case manger visiting nurse Hospital & Health Care Used the software for: 1-2 years ### "Using this program as a field clinician" February 12, 2017 5.0 Not difficult for the RN to perform the program. DON assisted with questions and is very available to staff. Pros Lots of things. The clinician needs to be aware of all the functions of the software available. Review Source pT patricia T. president Hospital & Health Care Used the software for: 6-12 months ### "Poor software" August 1, 2017 2.0 Cons way too expensive, the mobile feature is an additional expense I think that is ridiculous, there are so many glitches within the software it self it's hard to use it consistently without any mistakes, there many suggestions I have to make it better but what good does that do, the turn around time to fix something is extremely long Review Source MM Maria M. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" June 9, 2017 5.0 Pros Give Axxess a try. I know that they are always willing to work with new customers during a transition from a previous software and their pricing tiers are very affordable. Review Source JP Jacklord P. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "EASY TRANSITION FOR A NEW AGENCY. " August 7, 2015 5.0 Pros Its very user friendly and very efficient for home health care agencies. They cater to our every need. They anticipate what we'll be needing and make it easier for agencies by offering new and innovative features. All you can possibly need, Axxess has it. Not to mention their courteous and helpful team of product support. Cons It logs you out too often. System needs to have a security option more than a short idle time and it logs you out. Should also be able to have more users in one station and not get kicked out when others log in. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.