# Page 6 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 126-150 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mary B. Used the software for: ### "" October 18, 2012 5.0 Axxess Agencycore software is very user friendly. Some of our staff members had limited computer skills and found the software very easy to learn. Our agency had to transition from another software and the transition process was seamless. We received the technical support needed from the beginning of the transition process until the end. We experienced no down time and no delay in billing. The nurses love the skilled nurse visit notes that are easily created. The software helps the staff to meet documentation deadlines and allows our agency to improve our QA process. Now, we are able to QA all notes before they are printed and placed in the charts. The Axxess Agencycore technical support staff is great and will work with you to find a solution to any problems you may experience. One feature that is really helpful is the reports that can be generated. The report will give you a bird's eye view of your operation and can be created based on the needs of your agency. We have a great working rapport with the Axxess Agencycore team and can't imagine using any other software. Review Source MB Marc B. RN Hospital & Health Care Used the software for: 6-12 months ### "AXXESS Review" December 8, 2017 1.0 Pros The program is OK. Cons Axxess and their deceptive way.I can not encourage you enough to NEVER get involved with Axxess. Its a deceptive company with deceptive practices. The problem is when you need customer support, you will be on hold for over an hour easy. That had support on weekends and now don't Review Source CC Crystal C. Alternate Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Alternate Administrator" December 9, 2016 5.0 I love the multi-window feature. This is a fabulous feature that I use quite often even to the point were I want to go beyond the 8 window limit, since I tend to multi-task and get sidetrack every so often. Plus it allows me to pause where I am at without loosing my spot. The amount of service compared to the amount of money paid each money is worth it. I don't think you can find anything else that compares at such an affordable rate. Pros The activity report is great for keeping track on our employees productivity and being able to know if/when they are starting their paperwork. Cons My QA does not like the new QA center; however for those new to the product it wouldn't make a difference since they would be learning it the new way already. Review Source JT Julie T. HISM Hospital & Health Care Used the software for: 2+ years ### "Axxess Review" September 15, 2015 4.0 Pros It is user friendly. It's okproduct, but there are better ones out there. Cons Too many changes/updates without prior notification. I want to know about changes before they happen, not after! I would like to upload a previous assessment into a new assessment, even if it is a different type. The M qustions are the same, so it should allow me to load it in. Review Source SC Stormie C. RN DON Hospital & Health Care Used the software for: 6-12 months ### "Axxess after Survey" April 7, 2017 2.0 Our Survey was complicated by Axxess's reports I was required to pull a report of the current census with name address phone diagnosis admission date cert period and services provided I was not able to get all of this in one report. Also I was sited for missing an Aide supervisory visit I was not alerted on the computer that these were not scheduled Review Source IG Iris G. CEO Hospital & Health Care Used the software for: 6-12 months ### "INGA" February 10, 2017 4.0 The reports allow you to assess the employee's performance in line to follows their interventions and compliance with patients treatment, documentation and regulation compliance. Pros Is user friendly and in compliance with the HHA regulation Cons You can't see the weekly progress of the wounds in a graphic or report. Review Source PJ Patricia J. office staff Hospital & Health Care Used the software for: 1-2 years ### "Not user friendly" June 7, 2017 2.0 Cons The lengthy process for printing, uploading documents, generating reports the system is not user friendly. Review Source PP Paula P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "My experience with Axxess has been HORRIBLE!" June 3, 2015 1.0 Pros NOTHING! The product didn't meet our needs, and will not stop sending me emails or bills. We haven used it since December. Cons I have been trying to cancel my subscription for seven months, have turned them into my bank for fraud and even changed my account numbers due to Axxess having my account info and continuing to bill for a service I DONT WANT! Review Source Response from Axxess June 8, 2015 Hi Paula, Thanks for your feedback. We value customer feedback and are dedicated to providing the best technology solutions to the health care industry. We are sad to hear your experience hasn't been pleasant. Our customer success consultants go over and beyond to help address the needs of our clients and will be more than happy to review whatever issues you might have had. All clients can cancel their subscription at any point with a 30 day cancellation notice. As soon as this notice is received, we don't charge the clients anymore. We are sensitive to our clients information and pride ourselves in being forthright and take accusations of fraud very seriously. Should you have any questions or concerns, please reach out to us on 866-795-5990, and we will be happy to help you. Sincerely, The Axxess Team TM TRAVIS M. Talent Acquisition Recruiter Used the software for: 6-12 months ### "Great software for home health care!" June 7, 2018 5.0 Pros The best thing about this software is that you can have multiple tabs open at a time so you don't have to open and close them all the time. Cons I wish there was a feature to delete mulptuple schedules at one time instead if one at a time for time purposes. Review Source AD Antonio D. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Great solution for my business!" August 7, 2017 5.0 Pros Easy and simple solution that meets my business needs and daily operations. No complaints right now. Cons Product enhancements can take awhile but don't me discouraged. They take the suggestions that they receive and eventually make the enhancement. Review Source KB Kyshaun B. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Pour Greatness " September 15, 2017 5.0 Pros Axxess is super easy to use, fast and simple. everything is so organized easy to get to and super easy to understand Cons Axxess's signs me out to quickly. i can walk away from my computer for 5 minutes walk back in and im signed out Review Source RV Riz V. CEO Hospital & Health Care Used the software for: 2+ years ### "Axxess Partnership" July 13, 2015 5.0 Pros The software is easy to use and we get top-notch support. Cons While the software addresses most of the functionalities we need to run the agency, there are other enhancements that can be made specifically on the reporting area. There are reports that I need as Administrator that's not in the canned reports. Review Source RL Raymond L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great software, user friendly" July 16, 2015 4.0 Pros User friendly, easy to navigate, hyperlinked, automatic cash posting Cons Physical Therapists cannot co-sign notes electronically, which is a Medicare requirement. Could also use some billing improvements, such as showing the exact amount owed (minus the RAP) on claims and the A/R instead of the total. Review Source YC Yolande C. Hospital & Health Care Used the software for: ### "Did not adhere to their agreed price. " November 19, 2014 2.0 Pros The software is user-friendly. Cons The customer service was not good. We have two companies signed up with them. We received a discounted rate approved by the CFO and marketer for the second office because of signing up both offices. Five months later, they charged our credit card twice the price we agreed on. We contacted their accounting department. The person we spoke with was very rude and would not even listen to the fact that we had a discounted rate. After several emails asking them to resolve this, we received a very nasty emailed from this same person stating that the rate was no longer valid, but effective immediately, it was almost doubled. This was very unscrupulous of them and very unprofessional. I would never recommend this company. Review Source MA Michael A. Data Entry/Billing specialist Hospital & Health Care Used the software for: 1-2 years ### "Data Entry/Billing specialist " April 25, 2017 5.0 From first contact, you'll work with ensured, educated, and exceedingly experienced staff that will give you quick access to the data and bolster you require Pros Software that is significantly easy to actualize and utilize, and effectively configurable to meet your business needs. Cons No cons as of now, committed expert will walk you through each progression of your execution and you'll get a mix of on request and tweaked pioneer drove preparing Review Source AT Anne T. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Excellent service" July 14, 2015 4.5 Pros A human being always answers the phone when you call Axxess. They have always been able to help us immediately with support issues. They are friendly, professional and knowledgeable. Cons When you are switching from patient chart to schedule or other views, the chart of the first person in the patient list always populates. It is easy to forget to select the correct patient's chart again and thus start working in the wrong person's chart. Review Source GG Gilberto G. CEO Hospital & Health Care Used the software for: 2+ years ### "This software has exceeded our expectations and continues to do so." August 26, 2015 5.0 Pros What I like most about the software is the support and definitely the ease of use. The reporting functions is a huge benefit to me, keeping updated with all the measures necessary to evaluate the health of the agency. Cons There isn't anything at this time that a don't like. Review Source AP Anay P. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Best client support!" August 7, 2017 5.0 Would love more enhancements and notifications Pros The software is intuitive and easy to learn. When you have any questions, call their support or go to the help center. Cons Review Source AC Alexis C. Nurse Hospital & Health Care Used the software for: 2+ years ### "Axxess review" July 29, 2015 4.0 Pros Easy to navigate and friendly interface. Has a lot of functionality for different disciplines. Cons Vital sign notes from the mobile application don't bleed in the actual notes. How you can't view several OASIS at one time without actually opening the whole note. Review Source SO Simon O. Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent" September 28, 2017 5.0 will recommend Axxess to all home health agencies Pros The software's simplicity to none computer guru to us. easy to navigate and easy to understand and to comprehend. Cons when doing eligibility the process gets a little complicated will prefer to see a more simplified method. Review Source FA Funke A. Owner Hospital & Health Care Used the software for: 2+ years ### "the best software" September 13, 2016 5.0 Pros I have used the software for the last 5 years and i have nothing bad to say about it. the support staff is very accessible and available to answer all questions. Cons Nothing bad to say about the software. they fix bugs fast and always communicate with clients Review Source MJ MEG J. RN, DON Hospital & Health Care Used the software for: 2+ years ### "thery do not answer call" December 5, 2017 1.0 Pros The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call. waist of money. poor patient call Cons No technical support to assist. The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call Review Source JG Janie G. RN, BSN Hospital & Health Care Used the software for: 6-12 months ### "WORST SOFTWARE " September 19, 2018 1.0 Pros Am able to open multiple windows. Cons Where do I begin... I have been a Registered Nurse for 16 years and during my time being a nurse, I have used multiple software systems. From the software I used in the hospitals to home health and this software is the worst I have ever used...It loses my work. It takes me 3 hours to complete a SOC OASIS and the updates do not improve this software; it makes it worse. Completing the POC IS HORRID. This is suppose to cut time, but it does not. You will be completing paper work way beyond midnight. Not user friendly. Review Source BD Beni D. Used the software for: ### "" April 18, 2013 5.0 Finally an engaging industry specific “system” designed for error proof success. I say “system” because Axxess comes with endless streams of resources from Medicare updates, coding, CEUs, certified consultants, clinical support, billing, webinars and my absolute favorites, the one-on-one demos. The software is genius by design in its simplicity to understand and train new staff, but it is equally amazing in its complexity in making my staff remain compliant and that is an uphill battle in any agency. The software has moved clinical notes submission into a problem of the past. The amazing report center in the software made it efficient during my survey with CHAP as specific reports were requested and Axxess Agency core delivered. Axxess has earned my respect and loyalty. I have aligned our agency with an outstanding partner. Undeniable unique approach to providing brilliant service. Review Source AB Angela B. Founder, owner, administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy to learn, intuitive, comprehensive smart software. " June 7, 2017 5.0 Pros Axxess allowed our agency to use and sample the software for very low cost until we got our Medicare number. Our clinical staff love the product. Support was always very professional and helpful. Cons I would like to see some additional database and tracking for orher every day operations and tasks. Add-ons for marketing, HR and payroll would be great. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.