# Page 7 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 151-175 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RV Romeo V. Owner Hospital & Health Care Used the software for: 1-2 years ### "Presidente Home Care Loves Axxess " September 2, 2015 4.5 Pros I really like the ease of use and the layout is great. Cons I especially dislike the Medication Record feature. It is very cumbersome when readmitting a patient from the discharged status. The App. needs much work. I find that my nurses and myself do not use it often as the information does not cross over to the skilled note. This can be a time saver if it work better in that manner. Review Source RW Regina W. Alternate Administrator Hospital & Health Care Used the software for: 2+ years ### "Alternate Administrator" June 7, 2017 2.0 Pros Information on Medicare changes. Different report that are accessible. Cons Not able to print orders in a batch, Not having Therapy Manager, I have called several times to see if this would be a new feature added soon, no return calls. Review Source AO Agatha O. Owner Hospital & Health Care Used the software for: 2+ years ### "It has been a wonderful experience " July 17, 2015 5.0 Pros With Axxess I can work from anywhere. It is a software that I recommend to friends who are still using manual data entering. Cons I did not like how my cost was increased without my acknowledgement, whoever was in charge was very defensive. Review Source SM Shola M. Founder & CFO Used the software for: ### "Best Home Healthcare Clinical Software" September 23, 2013 5.0 I love Axxess Agencycore Software because of the following reasons: 1. Easy to use - you can open up-to 8 Window-tab to move around the software 2. There are more than one-way to access different forms 3. It is Web based-that means access anytime and anywhere 4.The monthly fees are very competitive and less expensive than other software 5. Free access to clearing-house to submit your claims 6. It has error-scrubbing to reduce rejections 7. The Dashboard is very efficient and you can go to any areas of the software from the Dashboard. 8. The billing areas of the software is very good, you can easily submit your claims after verification of all care-plan has been done. 9. Free on-going training for all your clinician and staff 10. Axxess Agencycore support is very good because all their support staff are nurses and billers who really understand home healthcare agencies needs. Review Source KY Kathryne Y. Therapy Coordinator Hospital & Health Care Used the software for: 2+ years ### "Overall it' a very good software." August 31, 2015 4.0 Pros The program is easy to learn and use. A lot of functionality for different users. Cons Developers are poor in communicating when they are doing updates. And when you call support team looks like they don't know what's going on too. Review Source IO Ifeoma O. Nurse Hospital & Health Care Used the software for: 2+ years ### "Best software on the market" September 6, 2016 4.5 Pros I can access it from anywhere, very user friendly and I can stay on top of all the aspects of my business operations. Cons No much to complain about to be honest Axxess continues to make enhancements making the software better. Review Source LG Lindy G. QA Used the software for: ### "Poor customer service, poor software reliability" November 10, 2015 2.0 I work QA and have worked with 6 different software systems, so have had ample opportunity to evaluate and compare the software available. Axxess is an easy system for the people in the field to use, but is lacking for all others. The worst thing about axxess are all of the "glitches"! The system goes down as frequently as the stock market! There is little to no customer service, especially on the weekend. I was placed on hold for support once for over an hour, at which point I finally hung up. What Axxess lacks in software reliability it makes up for in marketing! If only all of the people who are busy sending out e-mails about how wonderful they were would actually work to make the system wonderful, it would be flawless! I work with several agencies, so I get several messages a week telling me how good Axxess is, while I am trying to get the system to work! Review Source JM Joe M. Used the software for: ### "" April 13, 2013 5.0 The AXXESS team, from top to bottom is living and driving the collaborative AXXESS motto at full trottle. They are attracting the right mix of manpower, technology, philosophy, challenges and opportunity. They are anchoring their exceptional market niche by collaborating, developing, deploring, delivering and sustaining Noble Choice Home Healthcare Agency with a premium cost effective, scalable, user-friendly, safe and efficient web-based software. AXXESS team is an administrator's and a clinician's ally in minimizing stress and risks, while enhancing compliance, operations and optimal utilization of asset. You are on the driver's seat when driving and navigating on AXXESS DashBoard's Platform. I was like the biblical doubting Thomas, but now; I'm a believer and a disciple. I will be happy to share my AXXESS experience with you and your staff. Review Source MT Michael T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great product and easy to use, but priced a little high." April 20, 2016 4.5 Pros The customer support was always fantastic and the software was pretty easy to learn and use for everyone. Cons We are a new office/business and unfortunately we were priced out of continuing to use Axxess. Had the pricing been better, we would have stayed forever, but over 1 thousand dollars a month for software alone on a new business is too difficult to stomach. Review Source EV Elizabeth V. Billing/Collections/Reporting Hospital & Health Care Used the software for: Less than 6 months ### "Best Customer Service Rep...Rebecca Mason!!!! Easy to use and understand software." October 18, 2016 5.0 Rebecca Mason is wonderful, she is my go to person all the time at Axxess, I truly miss that she is not there everyday. She helps me with everything, from Oasis to reports. She always calls back, not like others. I only call on the days is she working. I use Axxess Agencycore and DDE all day, everyday. I love not having to go into the black screen...Axxess DDE is great, a lifesaver!!!! Pros It's very user friendly. Cons My main responsibility is reporting, what I hope to see soon is AD Hoc reporting option. So that you can make reports specific to your companies needs. Review Source AV Ana V. Assistant Manager Hospital & Health Care Used the software for: 2+ years ### "BEST SOFTWARE!!!" September 1, 2015 5.0 Pros Its very easy to learn, they have a very good customer service, when and if you need help with something. Cons I do not have anything bad to say about Axxess, because to me software is very simply,user friendly Review Source TS Tawna S. Controller Hospital & Health Care Used the software for: Less than 6 months ### "Invoicing Help" July 13, 2015 2.5 Pros The woman who helped me was awesome. You have some very kind people there. Setting up a new insurance carrier was simplistic and I was able to bill with ease. Cons None of the forms are customizable. If you have two different branches there should be two sets of invoices etc instead of having to print an invoice and modify it. It's frustrating to always have to have a work around for something that should take 5 minutes. Review Source Response from Axxess August 13, 2015 Dear Tawna, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with customizing your forms. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess AO ANGELA O. Owner Hospital & Health Care Used the software for: 2+ years ### "AXXESS SOFTWARE IS GREAT! IT IS VERY USER FRIENDLY." July 17, 2015 5.0 Pros I LIKE HOW THE VENDOR KEEP PERFECTING THE SOFTWARE. THEY ARE ALWAYS ON TOP OF THE TECHNOLOGY. Cons I HAD PROBLEM WITH THE 60 DAY SUMMARY AND CALLED TO GET IT FIX AND I STILL HAVE THE SAME PROBLEM. Review Source DO Davnet O. Used the software for: ### "" April 18, 2013 4.5 We were a new agency and had previously experienced a negative experience with another software system. I was a little disheartened about finding a software company with ease of use and experienced staff. Well, we found it with Axxess. I am especially thankful for Pat Evans. Our agency is extremly thankful for her assistance with all our questions and educating our staff when ever we call. Pat is always professional and has a knack for calming our staff down when distressed about a problem. She goes beyond the call of duty by connecting you with another staff if she's unable to answer a question and calls you later to confirm that your concerns were solved. She has the ability to make you feel as though you are her only customer when she's working with you on the phone. Pat Evans is truly an asset to Axxess and our agency. Review Source VO Vickie O. LVN/LPN Hospital & Health Care Used the software for: 2+ years ### "So far so good" September 8, 2016 5.0 Pros I like everything. i am not the most tech savvy person, but Axxess is so easy to use. i have not had any issues with Axxess. Cons I like everything about Axxess, i don't have any complaints Review Source AR Anthony R. Sales Hospital & Health Care Used the software for: 6-12 months ### "Who's Coming With Me!?!?" July 2, 2018 5.0 Pros This product is AMAZING, if you are looking for an amazing way to make your company more efficient and help save you time and money look no further. Cons The only con with Axxess is that there are not more people using this to help there business streamline. Review Source MB Marina B. QA BSN, Project Manager Hospital & Health Care Used the software for: 2+ years ### "Generic Lower Priced EMR system" September 25, 2018 3.0 Overall affordable lower end of the EMR systems, very commonly used in the home care industry, get what you pay for kind of a program. Fulfills all of our basic needs. Pros Easy to use, and easy to educate those on field visits along with those in the office. Recently underwent a transition of EMR software from one to another and was easier to input new information into axxess in comparison to our previous EMR vendor. Cons Horrible customer service. They go through periods of not answering or answering but the tech on the line does not know what the question is and/or what our home care needs are to properly answer Review Source FB Frank B. RN Hospital & Health Care Used the software for: Less than 6 months ### "RN mental health software usability healthcare" November 3, 2016 4.0 The software does have functionality and interfaces nicely via your computer. I would more instructional videos on using an iPad and iPhone in greater depth. Pros The fact that you can do your notes on the computer is helpful. Cons Need Spell check grammar check interfacing better with iOS products. Medicare templates check off list so you don't miss anything. Make operation easier have example notes for mental health psychiatry which is an up-and-coming area in home healthcare. Review Source KT Kitty T. Hospital & Health Care Used the software for: ### "New User Reveiw" June 4, 2014 5.0 Pros The software is very user-friendly. All areas walk you through the task. The webinar training is offered on a rolling schedule, making it very convenient during the orientation process for new users. The software integrates with other processes for billing ease, cost reporting, and OASIS submission. It truly is a one-stop shop. Cons You can not schedule a visit unless that discipline is a user. For example, an HHA's schedule can be used without having that specific home health aide as a user. We are a small agency that really can't afford to put every employee in as a user, but it would be nice to have that schedule electronic. Review Source CT Christina T. Human resource manager Hospital & Health Care Used the software for: 6-12 months ### "Easy and flexible" March 8, 2017 4.0 This program is easy to utilize. I am very thankful for the webinars so that I can access the progra in my own time. Review Source JB Joseph B. Hospital & Health Care Used the software for: 2+ years ### "Axxess Agencycore" June 30, 2015 4.5 Pros Excellent customer support, quality assurance compliance ensuring that Agency is adhering to applicable standards. Cons Inability to bill Medicaid directly through software Review Source FO Funmi O. Administrator/Don Hospital & Health Care Used the software for: 1-2 years ### "Not bad " June 29, 2017 4.0 Pros Almost everything about the software is good except for my comment below. I also feel there shouldn't be any minimal character when writing your comment. Not all of us like long sentences. Cons Teaching. I feel you should be able to search for your teaching instead of having to scroll up and down to find a saved teaching Review Source PT Penny T. Used the software for: ### "" April 22, 2013 4.5 I have reviewed Kennser and we used to use Craddle. You beat them both hands down; Kennser, because you do everything they do (except their med list is better than yours but even that has improved since we started using you) and your price is much better. And Craddle may be a good software, but the IT support is horrible. I have recommended your company to any one who will listen and when I start my own home health, I will be using you. You are still working on some of the report sections and I like the Medicare billing, but the other billing section is more complicated than it needs to be. Your IT department is top notch. I have never worked with better. I have given several suggestions which you have considered and implemented some. You have a wonderful, fully functional company. Thank you. Review Source CC Carrie C. Biller Hospital & Health Care Used the software for: 2+ years ### "" August 8, 2017 2.0 Cons Billing functions, reports, A/R, Axxess not being able to customize to customer needs, inconsistent, updates without acknowledgment, lack of communication Review Source kK koshy K. Owner Hospital & Health Care Used the software for: 2+ years ### "best Home health software" March 11, 2016 4.0 Pros User friendly, good supportive knowledgeable staff, good training materials. Cons Need more updates and faster uploads; full functionality with all insurances Review Source Talk to a Capterra advisor for free and get results within 15 minutes.