# Page 9 | Axxess Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Axxess Home Health the right Home Health Care solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114010/AgencyCore/reviews --- Axxess Home Health 4.1 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Axxess Home Health ## Showing most helpful reviews Showing 201-225 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Nikki W. Billing Manager Hospital & Health Care Used the software for: Less than 6 months ### "Satisfied" December 15, 2017 4.0 Customer Service hold times are very long, Have a couple outstanding software issues for several months that are still unresolved. Pros Ease in most Billing, Customer service advocates are very helpful and knowledgeable. DDE access and reports are very helpful Cons Many reports are redundant, Cant get software issues resolved. Customer service hold times are very long. Review Source AM Andrea M. Used the software for: ### "" January 14, 2013 5.0 As a outsourced coder, I work in many home care software systems every week. Axxess is the most user friendly system I have encountered. The fact that it is web-based is very convenient. I am able to log in and perform reviews and coding activities from any computer and don't have to lug around another laptop just to be able to access the agencies patient charts! It is very simple to maneuver within the program and being able to keep several tabs opened at the bottom of the screen is very helpful when completing chart reviews. All of the folks that I have encountered at Axxess have been very professional and are committed to excellent customer service. Review Source EO ESTELLE O. Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Oasis and Visit Times.Medications and Your Templates" August 1, 2015 2.5 Pros It's easily accessible, but requires a lot of brain work to Accomplish what you want to have as an outcome. Cons The above mentioned Problems. The Visit Times, Medications, Oasis and Disease Process Teachings. Too many Errors on your Format for Teachings and Instructions. Review Source Response from Axxess August 10, 2015 Dear Estelle, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the aforementioned issue. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess MM Marys M. CEO Hospital & Health Care Used the software for: 1-2 years ### "GOOD PRODUCT " August 24, 2016 5.0 Pros The software is very friendly and easy to use. The customer service team is knowledgeable about the product and how to use it. Cons I have not encounter an issue that has not solved by one of the reps. Review Source LH Leslie H. Owner Hospital & Health Care Used the software for: 6-12 months ### "Axxess Managed Care Authorization malfunction " September 28, 2015 3.5 Pros When the system is working properly it is very easy to use. Cons Whenever there is an issue with the program, I notify the Reps ans they notify the department that handles the issues and there is no communication from the front of the house to the back of the house. There is very little follow up once the ticket is placed with the back of the house. Review Source TR Teo R. Used the software for: ### "" June 22, 2013 5.0 Axxess is a user friendly, nurse friendly software that has an intuitive approach to home health software needs. The software can be learned in a very short time and our nurses learned how to use it proficiently within the first couple of weeks. The support has been outstanding, with quick responses and answers to our staff's questions. Billing is truly automated, including a complimentary account to Zirmed to submit all of our HMO claims electronically. We have been truly impressed with Axxess and would be ready to recommend it to any other home health agency that is looking for a software to meet their needs at a very cost effective price. Review Source JT JENOLA T. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "easy and friendly " July 31, 2015 5.0 Pros not difficult can log in anywhere the people at axxess are wonderful , always available to help and answer questions Cons its a computer/ you just have to learn to deal with new technology Review Source AP Archana P. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "If I have better option I will go with them" July 15, 2016 2.5 Pros When I call with a problem, someone answers other end and try to help. Help desk is good Any issues we call in that can be solved at first level help desk, they do good job getting it done. Cons Any issues that are not solved at help desk or first level , then it never gets done. So far experience ...called in with few issues and no response Review Source KM Krsital M. Office Clerk Hospital & Health Care Used the software for: Less than 6 months ### "Functionality is great and easy" August 21, 2018 5.0 All in all great software for what I use. Pros Scheduling on this software is made easy use and the ability to create, change, and reassign can be handled quickly and accurately. Cons Reports can be hard to use and hard to read at times with information that isn't really needed and information that is needed left out. Review Source LS Lynn S. I/DD therapist recruiter Health, Wellness and Fitness Used the software for: 6-12 months ### "Good software " November 6, 2018 4.0 Pros Very visually appealing, easy to navigate Cons Point of care options are limited, reports could need upgrading Review Source MH MUHAMMAD H. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly Software, Very Cooperative Support Team!" June 30, 2017 5.0 Patients and Statistical Reports could be better. The customization could be more flexible with more options. Pros The software is user friendly. Training Videos are very good. Very comprehensive clinical documents. Cons Patients and Statistical Reports could be better. The customization could be more flexible with more options. Review Source LS Louise S. Director of Nurses Hospital & Health Care Used the software for: Less than 6 months ### "Very Good, my nurses and myself need more education " October 30, 2016 5.0 Good product. CAN be easy to use if trained. Knowledge always is the solution. THE support team has always been helpful and solved my problem or coached me through the solution they are always a 10 and always pleasant. Pros Knowledge of your product is the key and education of staff. Cons The drop downs need to be less complicated. Short and brief. Review Source KR Kelly R. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "I'd like to recognize Hendry Gomez" February 10, 2017 5.0 The customer support staff has gone out of his way twice now to help me out in a very expedited manner. I can't tell you how much I have appreciated his help!! Pros I think it's very user friendly, has many aspects that help with the everyday job. Cons I think there are some financial reports that would be helpful. Having issues with getting our remittance's all the time. Review Source EF Eva F. Adminisrator/DON Hospital & Health Care Used the software for: Less than 6 months ### "At first I had a very hard time with the glitches the software had. Now they made it easy" July 20, 2018 4.0 Now, I like the software Pros Templates and easy access to your notes and pts information . It is much easier to write notes and do WA Cons Too many functions that half of them I don’t know how to use. The templates that come with program are too complicated, for me they are useless to teach a pt. Review Source YD Yuliana D. Scheduler Hospital & Health Care Used the software for: 1-2 years ### " Quick customer service response " May 9, 2017 4.0 Your customer service is the best! Pros I like how friendly customer service is so if I have any questions I can just call with no hassles. Review Source YR Yvonne R. Hospital & Health Care Used the software for: ### "State of the art software" May 27, 2014 5.0 Pros Meritcare has been with with Axxess for two years now, and it's been a great experience. The software is complete, comprehensive, and easy to use. Axxess has very responsive customer service. Maybe what I like the most is how I've seen the software improve over the two years we have been using it. It is definitely a better product than when we signed up. Cons Maybe they can do a better job of letting us know in advance of the new features and updates to the system. Review Source SL Shawn L. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Nursing Supervisor/Administrator on-call" September 2, 2016 4.5 Pros I do like how user friendly the software is...staff has little problems navigating the software. Cons I would like the software to be accessible off-line as well. Review Source oP olivia P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Survey about axxess" August 7, 2015 5.0 Pros Its easy to use and very user friendly. The customer service is easy to use. Cons Not everyone as far as axess support is, has the same knowledge of the software Review Source BM Brooke M. LPN/Human Resources/Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Axxess " November 28, 2016 5.0 Axxess is the most user friendly software that I have worked with. The system is laid out very clear and it is easy to navigate through. Customer support provides a quick response time to any of the needs of our business. Pros Easy to navigate through and find appropriate information/forms. Cons I do not feel that there are any. Review Source KD Karen D. Hospital & Health Care Used the software for: ### "Look No Further" May 27, 2014 5.0 Pros It has the potential to drastically improve documentation and compliance with regulations. Clinician input on the format is instantly obvious in the presentation. The persons involved have certainly "been in the trenches" and know where the scheduling and documentation pitfalls are. Data is easy to input and locate. Schedules, recertification dates, and so forth will be so easy to track. Cons Have not found anything yet--just started using and it is going smoothly. Review Source MA Michael A. Hospital & Health Care Used the software for: 1-2 years ### "Axxess got it right" February 23, 2015 5.0 Pros Extremely user-friendly. Easy to use, yet very powerful Cons I wish they had a hospice product. We are waiting to use their hospice product once it is released. Review Source SA Sabrina A. Manager of Care Services Hospital & Health Care Used the software for: Less than 6 months ### "Great possibility, poor customer service" September 5, 2017 2.0 Pros Easy to use and add clients and info. Functionality of the software makes sense and is not difficult. Cons Waiting for services to be billed correctly and in a timely matter so we can get paid! Have used your billing service for 2 months now and have not gotten any money! Review Source LB Lola B. Hospital & Health Care Used the software for: ### "Unhappy with Axxess" October 10, 2014 3.0 Pros I like the simplicity. It's easy to use and train people. Also, the customer support and free trainings are great. Cons Axxess is no longer reliable. We are seriously thinking of moving to another system because of the performance issues we are having. It lacks system validation to ensure that nursing progress notes follow the plan of care. It also lacks system validation to ensure that Oasis (SOC, recertification, transfer) sync and minimize discrepancies. Review Source GR Gwendolyn R. Director of Nursing Public Safety Used the software for: 6-12 months ### "Awesome products, easy to use, great customer service " September 3, 2016 5.0 Pros I love Axxess! Their team is so supportive they really will assist you as much as they can with making sure your organization is successful. Cons It does take some time to adjust whatever your process is to match the Axxess work flow but it's so easy, that it doesn't present much of a challenge at all. Review Source sM sabrina M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Password/Email reset " August 26, 2015 4.0 Pros The user friendly options, The simplicity of viewing calendars Cons The in-accuracy of reports, The inability to view current hospitalized patients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.