--- title: "Axxess Home Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Axxess Home Health Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more." source_url: "https://www.capterra.com/p/114010/AgencyCore/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Axxess Home Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Axxess Home Health ## What is Axxess Home Health? Axxess Home Health, a scalable electronic medical records software used by more than 7,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations. This cloud-based, HIPAA-compliant system is accessible on all devices. The complete suite includes staffing, Electronic Visit Verification, CAHPs survey, revenue cycle management and Direct Data Entry billing offerings. ## What is Axxess Home Health used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Overall rating Based on 386 user reviews Reviews sentiment Positive 77% Neutral 9% Negative 14% Pros & cons Intuitive and simple workflow Multi-window navigation efficiency Frequent glitches and disruptions Unresponsive phone support experience Starting price $899 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Axxess Home Health alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.0 (45)](https://www.capterra.com/p/100774/CareVoyant-Home-Care/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/114010/AgencyCore/alternatives/) ## FAQs about Axxess Home Health Overview ### What problems does Axxess Home Health solve? Axxess Home Health solves fragmented home health operations by connecting patient intake, clinician documentation, scheduling, care plans, QA review, order tracking, and billing in one web-based system. Nurses and therapists can complete visit notes and access records in the field, while administrators, schedulers, billers, and QA teams monitor pending work, compliance requirements, and agency activity remotely. Answer based on 151 reviews Overview ### Which roles and teams benefit most from Axxess Home Health? Axxess Home Health is most used by nursing leaders, clinical staff, and agency administrators managing patient documentation, care coordination, and compliance tasks. Office managers, schedulers, and billing teams support daily operations, visit scheduling, and claims workflows, while owners, executives, and finance leaders monitor agency performance, costs, and operational oversight. Answer based on 257 reviews Overview ### What company size and specific industries is Axxess Home Health built for? Axxess Home Health is designed for home health, home care, and hospice organizations of all sizes worldwide, including small, mid-sized, and large providers in healthcare at home. Features and Usability ### What are the key features of Axxess Home Health? Axxess Home Health includes core home health management features for patient records, care plans, clinical charting, and electronic signatures. It also provides scheduling and mobile access for nurse and patient management, plus claims management, billing and invoicing, compliance management, and customizable reports. Answer based on 147 reviews Integrations ### Which third-party tools and platforms does Axxess Home Health integrate with? Axxess Home Health integrates with 7 third-party platforms, including ADP Comprehensive Services, Acclivity, Forcura, Health Recovery Solutions, SHP for Home Health Agencies, Trella, and WorldView. These integrations span payroll, documentation, reporting, and home health workflow support. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Axxess Home Health? Axxess Home Health offers in-person training, live online sessions, webinars, and documentation. Reviewers report that clinicians and staff with limited computer skills often learn its point-and-click workflows quickly, supported by videos and responsive help. New users may face an initial learning curve, while administrators may need additional time to master modules, permissions, and ongoing updates. Answer based on 38 reviews Getting Started and Support ### What customer support options does Axxess Home Health offer, and how do users rate the experience? Axxess Home Health offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe staff as knowledgeable, patient, and quick to resolve issues, including after hours. However, some report long phone waits, delayed ticket follow-up, inconsistent troubleshooting, and limited communication about updates. Answer based on 147 reviews Features and Usability ### How well does Axxess Home Health manage patients and nurses? Axxess Home Health supports patient and nurse management with mobile chart access, scheduling, care-plan visibility, and interdisciplinary documentation. Nurses and agency administrators often find clinical notes and patient records easy to use, while some teams want stronger schedule controls, customizable forms, goal tracking, and safeguards against documentation inconsistencies. Answer based on 62 reviews Features and Usability ### How well does Axxess Home Health handle billing and payments? Axxess Home Health provides integrated claim submission, billing workflows, payment-related reports, and compliance checks for home health agencies. Billing teams value its Medicare support and links between clinical documentation and claims, but feedback is divided on commercial billing, accounts receivable accuracy, payment posting, reporting, add-on costs, and account-charge support. Answer based on 59 reviews ## Pros and Cons Intuitive and simple workflow 96% positive reviews out of 95 Most reviewers indicate ease of use enables fast onboarding, efficient documentation, and straightforward daily operations. Frequent glitches and disruptions 74% negative reviews out of 65 Most users report bugs and issues cause workflow interruptions, slowdowns, and unresolved problems impacting productivity and reliability. Multi-window navigation efficiency 88% positive reviews out of 34 Most reviewers find navigation seamless, with multi-window access and clear layouts streamlining multitasking and information retrieval. Unresponsive phone support experience 76% negative reviews out of 33 Most reviewers indicate phone support involves long wait times, lack of follow-up, and unhelpful responses to urgent concerns. Comprehensive home health solution 89% positive reviews out of 27 Most reviewers describe home health features as robust, supporting compliance, growth, and efficient agency management. ## Features AI summary Based on 708 Home Health Care reviews Capterra data shows that buyers of Home Health Care rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) Axxess Home Health supports all three of the features reviewers rate most highly: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help businesses coordinate visits more efficiently, protect patient information, and keep care plans accurate and up to date, allowing teams to deliver consistent care and manage daily operations with less friction. Scheduling 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Care Plan Management 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Compliance Management 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Electronic Signature 3.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Digitally sign online documents Billing & Invoicing 2.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Axxess Home Health 18 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Electronic Signature: Digitally sign online documents - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Time Tracking by Client: Track time worked per client --- Get Advice We can help you find the software with the features you need. Features 4.0 (378) 4.0 Based on 378 reviews ## Pricing Value for money 3.8 (207) Basic $899.00 Per User, Value for money 3.8 (207) 3.8 Based on 207 reviews ## Integrations [ ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[ Trella](https://www.capterra.com/p/229077/Trella-Health/)[ Health Recovery Solutions](https://www.capterra.com/p/250508/Health-Recovery-Solutions/)[ WorldView](https://www.capterra.com/p/12554/WorldView-Document-Management/)[ Forcura](https://www.capterra.com/p/177709/Forcura/)[ Acclivity](https://www.capterra.com/p/206562/Acclivity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (353) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (353) 4.1 Based on 353 reviews ## User reviews Overall rating 4.1 Based on 386 reviews Filter by rating Counts reflect reviews available in this feed. 5(181) 4(111) 3(35) 2(35) 1(24) Mentioned topic Recent reviews first, then most helpful RE Reviewer occupational therapist Used the software for: Less than 1 year ### "User Friendly" 4.0 August 7, 2019 Pros It is self explanatory and user friendly, easy to learn. Cons Training modules can be tricky to understand Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Adjunct Faculty Physical Therapy Used the software for: 1-3 years ### "I cant comment on cost as I have no idea I am a field user. Generally a good-great product" 4.0 June 4, 2018 Pros fairly fast servers for web based software. quick access to specific documentation types by clicking on calendar Cons inability to copy previous data and auto fill plotting visits only allows for one type at a time Using Chrome browser can have hurdles which is sad as more chrome books are popular Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Used the software for: 3-5 years ### "Serves it purpose but does not keep up in pricing with other systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 October 4, 2023 We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person \[sensitive content hidden\] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients. Pros We use just a limited number of features from the system. The user friendly interface and ease of scheduling. Cons Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President/CEO Used the software for: 3-5 years ### "THIS IS THE CLOSEST THING YOU CAN GET TO "PERFECT", FOR HOME CARE APPLICATION - REGARDLESS OF SIZE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2017 As Executive Officer of the organization, the software provides me a wealth of corridors to view a wider perspective of the overall affairs of the agency, no matter where I am. The executive dashboard is most certainly an essential tool that I use on a regular basis. Pros LET ME COUNT THE WAYS: INNOVATION: This software is dauntless in their quest to make the system work better- Everyday APPLICATION: The software provider is extremely generous with customizing the system to accommodate the unique needs of each agency they support- even for small organizations like mine. SEAMLESS TRANSITION: Transfer of data from the previous provider is handled thoroughly by their dedicated transition team- Painless! SUPPORT: The ongoing support you get, is second only to none, & they always do it with pure enthusiasm (you can tell by their demeanor when you talk to them on the phone). And you can always count on them giving you an update of your concern. Cons There are still links in the system(like any)- but then again they always work relentlessly to rectify it, just don't be timid to call them out. The Eastern US sector can actually benefit from an augmented morning tech support resource. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Marketing Officer Administrator Used the software for: 3-5 years ### "A Challenging Software that does not meet it's description." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 27, 2024 Not a good overall experience, at all. They did not live up to the commitments they made, and the customer service was bad. If it functioned as they promised then it might be all right, but we never experienced this. We do not recommend to other clients. Pros It hits some of the basic requirements, but it does not perform very well. Cons The software and updates are clunky. It does not manage claims well, and the customer service is terrible. Good luck getting a response from them in a timely manner. Many times, we had to call CMS or other entities to determine what the software was not doing. Highly frustrating to use this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Financial Controller Used the software for: 1-3 years ### "Save your money" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 December 3, 2018 Overall, I wouldn't really recommend Perfect. Tech support is nice, but ineffective. It is too expensive for the loss in productivity caused by the lagging and counter-intuitive processes required to chart correctly. Pros The best thing about this software was the option for a mobile app that allows clinicians and patients to electronically sign route sheets. I also initially liked the idea of customizable reports to track documentation and approvals. However, after using the product, the mobile app is riddled with glitches, is difficult to use, and signatures usually do not come out correctly (if a patient has wiggly hands, the signature will not stick). The reports are also not as customizable as we had initially hoped for (limited filters, having to run multiple reports in order to achieve a singular goal, inaccurate numbers and charts overlooked). Cons The software is very slow and full of glitches. It often crashes, or takes so long to load that it just freezes up. Tech support does try to address the issues as they come, but a lot of complaints result in the usual 'user error' and nothing is resolved. Route sheets do print with notes upon invoicing, but they are often split between pages. A correction on this is a special request and will actually cost customers money. The software is also very difficult for clinicians to navigate, as it is not the most intuitive product on the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Medical Office Administrator Used the software for: Less than 1 year ### "Customer service was top notch" 4.0 June 1, 2018 Pros Ability to maintain focus on patients in the main menues, being able to multi task if need be in a busy office this is crucial Cons The photo attachment system for wound care other than that i have no real other complaints, the whole software was good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ADMINISTRATOR Used the software for: 3-5 years ### "Zoey Health Services Report/Experience With Axxess." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 6, 2017 Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems. Pros Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department". Cons The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Assistant Director of Nursing- HR director Used the software for: Less than 1 year ### "perfect is a great product for home health professionals " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 June 6, 2018 its hard to use Pros copying of notes is easy, all information is in one format , easy to see visits, scheduling patients is easy in calendar form Cons This software needs a lot of training to get to use it easily. this is not user friendly at all , your integration of use is harder that the previous software we were using. the old software was so user friendly you can learn on your own. while your software was hard to use and would need hours of training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Adminsitrator Used the software for: 3-5 years ### "Great for billing and charting transparency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2017 Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work! Pros Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril. Cons Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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