Who Uses This Software?

Small and medium sized companies (150-3,000 employees) in any industry looking to automate and streamline their performance evaluations and other vital performance management processes.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CRG emPerform
  • www.employee-performance.com/
  • Founded 1989
  • Canada

About emPerform

emPerform offers award-winning software for simplifying & automating employee performance management processes. emPerform is easy-to-use, effective and affordable - providing a full suite of functionality for one low price. emPerform is ideal for organizations with 150-3,000 EE's & delivers the guidance & flexibility needed for success! Flexible online appraisals & self-assessments, easy goal-management, compensation planning, 360 reviews, reporting, social feedback & template libraries.


emPerform Features

  • 360 Degree Feedback
  • Ad Hoc Reviews
  • Appraisal History Tracking
  • Cascading Goals
  • Compensation Management
  • Competency Tracking
  • Custom Rating Scales
  • Custom Review Forms
  • Goal Setting / Tracking
  • Individual Development Plans
  • Peer Appraisals
  • Review Cycle Tracking
  • Review Form Templates
  • Self Service Portal
  • Self-Appraisals
  • Weighted Performance Measures

emPerform Reviews Recently Reviewed!

Fantastic product

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Great for organizations who have not had a system to support them with Performance Management.

Pros: From the initial demonstration, we felt the system was very easy, almost intuitive to use. The company truly believes in their product and it shows in the way that they go to market.

emPerform Review from MAC LLP

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very user-friendly for the staff. I love that I can access everything in one place and track goals throughout the year. I've had a little trouble with the admin part in that it is not straight forward and little difficult to navigate and remember the process from year to year, however, the customer support has been wonderful. It would be nicer if it was included in the price of the software, though. I like the new look of 5.0 as well. Very professional.

emPerform is right for our business

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: emPerform helps us to track and manage performance for many employees. It fits our needs and causes very few problems for us from a software perspective. Would recommend.

Simple with Nice Features

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Nothing

Overall: emPerform's startup training is superb and the product is intuitive and easy to use. The recent upgrade has cleared up some issues that were confusing to some and improved the look and feel. The value proposition is also easy to accept. Good product.

Recommendations to other buyers: No

Software Upgrades Issues

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: As above stated based on my rating it's good. However it doesn't give details about upgrades. Every time there's an upgrade we spend a great amount of time waiting for the issues to be fixed. The most current upgrade we waited about a week. There were technical issues on the back end that couldn't be explain. We usually have to get a test profile to go through the steps when there are major upgrades so we can catch these issues ahead of time. Yes customer support is great during this time but the software itself definitely has issues each upgrade occurs.

Vendor Response

by CRG emPerform on November 03, 2016

Hi Mia - I am so sorry to hear the upgrade process didn't go smoothly for you. I can assure you this isn't the norm for emPerform. I know we have already been in touch throughout the process but we will reach out again outside of Capterra to discuss further. Your satisfaction is our #1 priority.

Great Customizable System

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The thing about emPeform is that you can customize pretty much anything. The hard part about it is that its not easy to learn or train on it, but once you start figuring out the features it becomes amazing. Our review system here is not an easy one, but were able to put in a workflow that makes it easy for managers and employees to complete while capturing all the information that we needed.

Vendor Response

by CRG emPerform on November 03, 2016

Hi Christina - thank you for your review of emPerform! We love your feedback and you captured one of our biggest points of pride - configurability. We have yet to meet two companies with the same needs so it's important to us that emPerform works for our customers instead of the other way around. So glad emPerform is doing just that for MLS. We are always working to make training and ramp-up easier and you said it best "once you start figuring out the features it becomes amazing." We have launched some exciting new training programs and resources and will be in touch to discuss. Thanks again for your review and be sure to keep in touch - we are always here to help!

emPerform review

Nov 02, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: emPerform offers attentive and efficient customer support. Their recent system upgrade is much more intuitive, modern, and user friendly and a great improvement to the system!

Vendor Response

by CRG emPerform on November 03, 2016

Thank you for your review Holly! We love the new look and layout of emPerform's latest release too! I can tell you that "attentive and efficient customer support" is our M.O. and we have been just as happy working with you and your team at Dart NeuroScience. :)

Good tool for the employees - terrible for the administrators

Nov 01, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: EmPerform is very complicated to use from an administrative standpoint. I've been working with the system for soon 2 years, and I'm still getting confused and frustrated when I need to design a new appraisal or change something in a current appraisal (and I consider myself very computer savvy). Customer Service is not included, so they bill us every time I need to call or email for support (which is quite frequently). Our employees do like the system, and it looks good once it's up and running. It's a nice and functional performance management tool from an employee standpoint, however the headache to set it up and lack of support is not worth the end result.

Vendor Response

by CRG emPerform on November 01, 2016

Hi Linnea - we are so sorry to hear you have been experiencing difficulties setting up and administering emPerform. We can assure you that end-user and administrator usability is our top priority. If you would like to contact us directly, we can discuss options for ensuring your setup and ongoing maintenance is as smooth and easy as possible. support@employee-performance.com

We love emPerform!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From an administrative perspective, I like how elegant and easy the system is to use. I appreciate being able to design new forms and evaluation workflows myself (the well designed system makes me feel so smart, it's that user friendly!), knowing too that if I get stuck a clear and informative tutorial, as well as fabulous tech support are immediately accessible. I like that the emPerform technology is seamlessly supporting important conversations between our managers and their direct reports. Instead of being overwhelmed and bogged down with the forms as they used to be, our managers are freed up to focus their attention on our employees rather than struggling with the forms. This is, of course, invaluable for us.

Cons: I have no complaints about this software.

Overall: Our organization has enjoyed a terrific collaborative experience with the emPerform performance management system, and the entire emPerform support team, from our first point of contact, through the initial implementation, continuing through our ongoing use of the system, and our enjoyable (and I do mean that enjoyable, every time!) correspondence with the emPerform team for support, training, upgrades, etc. From day one, the software has been of extremely high value to us both the product and the service provided by emPerform has been above and beyond all of our (high!) expectations. It's just a great product and a great team to be involved with. We couldn't ask for more.

Vendor Response

by CRG emPerform on November 01, 2016

Hi Karie - Thank you for the feedback! It has been a pleasure working with the team at Geosoft Inc. and we are so happy emPerform supports your organization's performance management objectives. As always, if you need anything, please reach out to us! 1.877.711.0367

emPerform Feedback

Oct 31, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: emPerform is a very customizable system, allowing companies to set up the review process to best fit the needs of the company.

Reliable software, Great Customer Support

Oct 31, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Single Sign On

Cons: Initial setup is complicated.

Overall: We've used emPerform for 3 years now. The software is very reliable and the single sign makes it a great value to our organization. It is complicated to setup initially but customer support has been excellent. Once the reviews, approvals, etc. are setup, the next year's review creation is much easier.

emPerform review

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose emPerform because of it's ease of use, it met our immediate needs and had a reasonable price point. The implementation team was excellent, they worked very closely with my team and provided the support we needed to get our performance system up and running. During upgrades the emPerform team was available to answer any questions my team had and prepared my team for what was to come. We have made suggestions for enhancing the system know that emPerform is building additional capabilities. I look forward to seeing the tool meet even more of our needs.

Vendor Response

by CRG emPerform on November 03, 2016

Wonderful review and feedback Renu! Great to hear you enjoyed working with our amazing implementation team during setup and upgrades (I know they feel the same). Customer feedback is VERY important to us. Every suggestion or idea is valued and we are always working to improve emPerform functionality so please keep it coming! Thank you :)

Great Performance Management Tool

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I was just recently introduced by emPerform while recently entering into a new position, and like many other companies we were using the method of handing a print off to an employee and asking them to complete their own evaluation. Which this method is fine as long as there is open dialect between Manager and employee, but at times we all get busy and lose sight of this process. This was my first experience using and performance management system, and first impression is that I was very impressed. The fact that this system will help initiate the open communication between Manager and employee and to hold all parties involved engaged and accountable for their part in the process. I also love the fact that you will have access to past evaluations to reflect on what you have done in the past and that all the information will be available and accessible at your leisure. I cannot say enough about the level of customer service that was offered from emPerform's staff and level of professionalism, we had an awesome trainer and facilitator by the name of Kris Kyritzopolous. During and after the implementation Kris was always accessible and very responsive, and just executed the level of customer service, that was very refreshing. I would highly recommend this product to any corporation looking to effective promote their performance management process.

Pros: Very user friendly from an employee standpoint

Cons: Nothing really, just learning the system from an administrative standpoint.

Recommendations to other buyers: I would highly reccommend

Vendor Response

by CRG emPerform on November 01, 2016

Thank you for the wonderful feedback regarding emPerform features and our support team! We are so glad emPerform supports open communication and ongoing performance accountability at Dorel Juvenile. If there is anything we can ever do to help or if you have additional feedback, we would love to hear from you. Contact us directly support@employee-performance.com.

Great Customer Service (and software)

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CRG emPerform software is very easy to use -- we've used the software for 2 years and consistently receive positive feedback from end users -- all report very simple to access, intuitive and easy.

From an administrator perspective, the customer service is stellar -- we receive very timely and thorough support. The CRG emPerform team is responsive, knowledgeable and very friendly.

For organizations seeking a comprehensive system for performance appraisals, goal setting, compensation management. succession planning (and more) -- highly recommend considering and implementing CRG emPerform software.

Very Happy Client!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used the CRG emPerform software since 2014 -- everything about the process, from the introduction to the company, the decision to implement, the onsite consultation and build of the system for our company, user training and the ongoing user experience has been top quality, easy and very timely. The software is user friendly...intuitive and simple to use for end users as well as for the administrators. The reporting feature is very robust and helpful. In sum, very satisfied with this software and the experience of working with CRG emPerform overall - highly recommend.

Vendor Response

by CRG emPerform on November 02, 2016

Thank you for the great feedback Sammi! It has been a pleasure working with InTouch Credit Union as well. We aim to deliver outstanding quality and value to our customers at every stage of buying, implementation, roll-out and beyond. If you ever have suggestions on how we can improve our software or services, please email us directly or call. 1.877.711.0367

Excellent Performance Management Tool

Sep 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Emperform is an excellent performance management tool and the support that I received for my implementation and roll-out from the Corporate Renaissance Group exceeded my expectations. Lonnie Dowdell and Anant Rege provided all of the support that I needed to ensure that I truly felt comfortable with the system.

Cons: Not applicable - it is an excellent tool and the Corporate Renaissance Group`s customer service was outstanding.

Recommendations to other buyers: Our RFP process was quite robust and the emPerform performance management software met all of our criteria. Lonnie Dowdell was an expert in the system and was able to help me set-up the system to meet all of the needs of our organization. I was truly impressed by the level of service and the quality of the product.

emPerform experience

Jun 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My emPerform representative is responsive and helpful. Customer support exceeds my expectations every time! My representative is knowledgeable about their product and about how I use it. I also like the fact that I can give suggestions for functionality changes that would make my life as an administrator easier and emPerform is receptive to that feedback. I have even seen suggested changes rolled out during an update! One con is that some administrator reports require manipulation to be useful.

Talent Management Initiative

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With well earned respect, I confidently recommend emPerform for future talent management projects.

Looking to breathe some life into our employee evaluation process. I had the good fortune of working with CRG emPerform on the renovation of our Talent Management Initiative. It stood out as one of the most complex projects undertaken by our organization.

The success of this complex project depended in large measure on the CRG emPerform team assembled and their ability to communicate and work collaboratively with us towards the goal of an easy-to-use online process. CRG emPerform delivered an all-inclusive functionality that effectively automated and streamlined our employee appraisals.

CRG emPerform `s service to NTS was and is excellent. Again, I highly recommend them and would welcome their contribution to future talent management projects.

Vendor Response

by CRG emPerform on November 03, 2016

Wow! Thank you for that great review Angelo! It has been a pleasure working with NTS to automate and streamline vital performance management processes. Be sure to keep in touch as your processes and needs change so we can ensure you are always getting the most from the features included with emPerform.

Reviewing CRG emPerform

Apr 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Reviewing CRG emPerform

Pros: Ease of use when trying to enter personal performance info

Cons: When the appraisal is printed it's hard to read. All info runs together. There's no separation. Also, there needs to be a way to attach more than one document at a time.

Recommendations to other buyers: Make sure it's easy to navigate, make sure changes can be made effortlessly, and look for gliches

Experience with emPerform

Apr 03, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system is pretty much adaptable to anything you want it to be. You can easily add or delete sections from one review to another or copy the previous review and make it the next review. Our managers like the system, even though they don't like doing reviews, but they are happy with the ease of use.

Cons: The workflow set up is challenging and emPerform staff assistance.

Recommendations to other buyers: Make sure you know what you want your system to do for you.

Reviewer of tool, Manager who uses tool

May 28, 2014
3/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The vendor is very responsive; the price is on the lower end of others we looked at.

Cons: The software is not as flexible or intuitive as I would like; some managers think it's easier to write the review on a Word document and upload it to the system.

Recommendations to other buyers: Understand your business requirements. If you need a flexible tool because your organization has different requirements within different departments, this tool may not work for you. If you have a one size fits all approach, this could be a good choice.

emPerform 4.0

Nov 07, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: emPerform 4.0 has great functionality built into the system. First, is anniversary based performance reviews. We like the reminder/task list reminder features. It is a comprehensive package including compensation manager, succession manager, reviews and a survey tool.

Cons: Cons would be limitations in a system for example not everything can be on one page, you might have to click on a heading to enter the next area. Training on navigation is very important.

Overall: emPerform 4.0 fits in very well with our organization and we've been online with reviews for over three years. CRG offers excellent customer service!