# emPerform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is emPerform the right Human Resources solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114028/emPerform/reviews --- emPerform 4.4 (61) [View alternatives](https://www.capterra.com/p/114028/emPerform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of emPerform Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews KK Kim K Director of Total RewardsFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Not only is this system amazing for creating and managing the performance review process, but the company provides a dedicated consultant that is there through every step of creation, implementation, and training, and continues with ongoing support.“ December 2, 2024 AG Angela G HR AdvisorBanking, 51 - 200 employeesUsed the software for: 1-2 years. “The administration side of emPerform can be difficult to grasp. “ July 10, 2024 LL Loner L Team LeadHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “like how it makes it simple to set goals and track progress“ September 13, 2025 TB Theresa B Director, Talent DevelopmentGovernment Relations, 51 - 200 employeesUsed the software for: 1-2 years. “Reviews get stuck in the process as users think they have submitted a document when in fact they have only saved it.“ February 8, 2024 SJ Staci J Human Resources ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “It was excellent, and exactly what we needed to level-up our performance evaluation process. “ June 2, 2025 KK Kim K Director of Total RewardsFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “We received many compliments throughout the organization about the entire review process using emPerform.“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike H. Manager, Talent Acquisition Retail Used the software for: 6-12 months ### "We've been using emPerform for about 6 months and really like the system. Has everything we need!" May 29, 2018 4.0 Pros How customizable it is. We can set it up how based off of what we need and can make the workflow super easy and user friendly. The support we've received along the way has also been incredible! It seems to be a one stop shop for us in terms of performance management for our entire organization. Cons While it has a ton of reporting capability, it is a bit difficult to find what you need at times and drill down into the reporting and data. Review Source Response from Quisitive June 4, 2018 Thank you for your feedback Mike! We love how you see the value in emPerform's 'one-stop shop' for performance management. Let's connect to discuss some reporting tricks. Our reporting library is quite extensive with drill-down so we agree it can take a little practice - but we're here to help and will reach out ASAP. KK Kim K. Director of Total Rewards Food & Beverages Used the software for: 6-12 months ### "emPerform for performance reviews" December 2, 2024 5.0 We had a 5-star experience with the implementation and our consultant was awesome! We received many compliments throughout the organization about the entire review process using emPerform. Pros Not only is this system amazing for creating and managing the performance review process, but the company provides a dedicated consultant that is there through every step of creation, implementation, and training, and continues with ongoing support. The software is easy to use and extremely efficient. Cons I can't think of anything wrong with this system. Reason for choosing emPerform We found the system had more features than we would even use, we were impressed with their model of providing one-on-one implementation and ongoing support, and were blown away by the affordability of the product compared to other providers. Review Source JM Julia M. Manager, Training and Organizational Development Government Administration Used the software for: 6-12 months ### "emPerform review" November 3, 2023 3.0 My experience with the service I've received from \[sensitive content hidden\] at emPerform has been fantastic. She is always responsive to all of my questions and really helpful in her recommendations. emPerform has been challenging for me as a new administrator of the system, but that is due to the complicated design that our organization created when the system was implemented. Pros The best feature of emPerform has been working with \[sensitive content hidden\]. She has been extremely helpful, supportive and patient as our organization has relied on her expertise to customize the on-demand review and the annual performance review. Unfortunately, there isn't anyone in our organization who was working when emPerform was implemented three years ago so we have had to completely re-design the tool to work with the current needs of our organization. \[sensitive content hidden\] has been really helpful in our redesign and fantastic to work with. Cons emPerform has required a lot of administration for us as it currently doesn't link to PeopleSoft so we have to re-enter employee information into emPerform. However, I have recently learned that there is a way for emPerform to connect with PeopleSoft which could save us considerable time. Review Source AG Angela G. HR Advisor Banking Used the software for: 1-2 years ### "Solid System for the Cost" July 10, 2024 4.0 Pros The customer service/support is second to none! Our rep responds within a couple of hours to any inquiries. The systems customizability has allowed us to set up our performance review process in a way that makes sense and is clear to our staff. Cons The administration side of emPerform can be difficult to grasp. Setting up your own reviews can be complicated, but with the great support from emPerform you don't have to do this alone. Review Source CJ Chris J. Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "Broad Reach Healthcare - Our Experience with emPerform" February 22, 2024 5.0 Excellent. The implementation and customer support team has been top notch. Extremely helpful and responsive. I have gone through 3 separate software launches in the past 2 years and working with the emPerform team has been far and away the best experience. After implementation, they continue to support your needs at the same level which I did not find with other vendors. Pros The ability to tailor the review workflow and assessments to meet our needs. Scheduled check-ins throughout the year. A scheduled timeline with email alerts when check-ins and annual reviews are due. Cons We recognized about halfway through the setup process that we did not choose the correct individual to work with the emPerform team. It is a necessity to choose an individual with experience performing reviews and detailed knowledge about your company's review process. Review Source MD Mary D. HR Director Utilities Used the software for: 6-12 months ### "Performance Appraisal and Compensation Modules" April 2, 2020 5.0 Pennichuck Water had always used a paper based performance management process. This paper process was becoming increasingly less efficient so the Company went through an extensive process to review various platforms. At the same time, we have been a company blessed with minimal turnover. However an increasing number of retirements were resulting in a changing demographic in our population and a different set of needs were arising with the incoming staff. The HR team considered 25 to 30 platforms and whittled it down to five which were reviewed by a cross functional steering committee. This committee selected two for final decision by the leadership team. The clear favorite was EmPerform. Our first performance evaluation period occurred in early 2020. EmPerform did not disappoint. The implementation team was able to mirror our current process on the platform. The on-site implementation, guidance from implementation specialists, and online training resources made it easy to navigate the administration of new appraisals and forms. Once you know how to build one element in the system, it was easy to build something else since the platform is so consistent with its features and build-out functionality. The customer service throughout the process was excellent. Although it was not expected, the experience has elicited a renewed interest by members of our management team regarding the process and ways to improve or use the tool in shaping our current and future w Pros • Very robust yet intuitive system that is straight-forward to use both as an employee and administrator of the system • The on-site implementation, guidance from implementation specialists, and online training resources make it easy to navigate the administration of new appraisals, forms surveys, etc. Once you know how to build one thing in the system, it is easy to build something else since the platform is so consistent with its features and build-out functionality, • Customer service is excellent – having a designated implementation duo with us from the start helped make the implementation and support fit to our personal needs, making the experience of rolling this out to employees much smoother Cons There was nothing noteworthy. As any software, there are always limitations but our implementation team proactively supported us in how we may work through these concerns. Reason for choosing emPerform Early on in our discussions, EmPerform demonstrated strong customer service. Their presentation and flexibility as we worked through our decision process was excellent. The platform seemed to be robust but intuitive. We are not a large company so we were looking for an alternative was "right sized" for us and EmPerform checked the boxes plus more. Review Source KR Karie R. HR Specialist Computer Software Used the software for: 2+ years ### "We love emPerform!" October 31, 2016 5.0 Our organization has enjoyed a terrific collaborative experience with the emPerform performance management system, and the entire emPerform support team, from our first point of contact, through the initial implementation, continuing through our ongoing use of the system, and our enjoyable (and I do mean that enjoyable, every time!) correspondence with the emPerform team for support, training, upgrades, etc. From day one, the software has been of extremely high value to us both the product and the service provided by emPerform has been above and beyond all of our (high!) expectations. It's just a great product and a great team to be involved with. We couldn't ask for more. Pros From an administrative perspective, I like how elegant and easy the system is to use. I appreciate being able to design new forms and evaluation workflows myself (the well designed system makes me feel so smart, it's that user friendly!), knowing too that if I get stuck a clear and informative tutorial, as well as fabulous tech support are immediately accessible. I like that the emPerform technology is seamlessly supporting important conversations between our managers and their direct reports. Instead of being overwhelmed and bogged down with the forms as they used to be, our managers are freed up to focus their attention on our employees rather than struggling with the forms. This is, of course, invaluable for us. Cons I have no complaints about this software. Review Source Response from Quisitive October 5, 2018 Hi Karie - Thank you for the feedback! It has been a pleasure working with your team and we are so happy emPerform supports your organization's performance management objectives. As always, if you need anything, please reach out to us! 1.877.711.0367 TB Theresa B. Director, Talent Development Government Relations Used the software for: 1-2 years ### "Great Experience with emPerform" February 8, 2024 4.0 I have had a great overall experience. Customer service has been exceptional. Throughout the process we have been supported and I am confident that any issue that may arise on my end will be handled swiftly and to my satisfaction each time. Pros emPerform has been a great tool for us from the beginning. It was completely customizable and we were able to mirror our old process and enhance it with the features available through the system. Because of the flexibility, I can easily make adjustments and accommodate managers and individuals as necessary throughout the performance management cycle. Cons Our only critique is some confusion with the users around saving vs submitting documents. Reviews get stuck in the process as users think they have submitted a document when in fact they have only saved it. Review Source KD Kevin D. Talent Director Accounting Used the software for: 2+ years ### "Performance Process Transition" February 8, 2021 4.0 Overall we are extremely satisfied with the system, as it has taken us from a cumbersome paper process to an efficient cloud based solution allowing our employees the ease of submitting feedback and the effectiveness for our supervisors to collect that feedback. That ability to save time in executing the process allows for more time focused on coaching than on facilitating the process. As we go forward and partner with CRG emPerform's customer support team in truly mirroring our dynamic process, we feel it will be the exact answer to what we had been dreaming of! Pros We have been impressed with the ease of functionality the system provides and the helpfulness of the customer support team. Transitioning from a fully paper based process, CRG emPerform brought a vast range of capabilities based on how we have developed our process. The team there is willing to listen and create just about anything in whatever way you envision. Their desire is to make it work exactly how you want and will partner with you in making suggestions to make your process as user-friendly and efficient as possible. Cons As a matrixed organization, our performance process has moved to a dynamic approach with the ability to include feedback multiple times from the same evaluator within a review period. This process structure has created some difficulty for the system to mirror that process and get the total data set gathered for each individual based on how the system is configured. Review Source WH Wes H. HRBP Financial Services Used the software for: 2+ years ### "Great Performance Management System" December 19, 2023 5.0 Before implementing emPerform, our performance management process at MBA was manual. We relied on Word documents for various stages of the performance management cycle, including goal setting, mid-year reviews, and end-of-year assessments. Choosing emPerform has proven to be a strategic decision for MBA. The system has not only addressed our immediate performance management challenges but has also positioned us for future success in talent management and organizational growth. Pros emPerform has improved accountability, streamlined performance tracking, and significantly reduced the time and effort required for report generation. Cons N/A Review Source LB Linnea B. Used the software for: 1-2 years ### "Good tool for the employees - terrible for the administrators" November 1, 2016 3.0 EmPerform is very complicated to use from an administrative standpoint. I've been working with the system for soon 2 years, and I'm still getting confused and frustrated when I need to design a new appraisal or change something in a current appraisal (and I consider myself very computer savvy). Customer Service is not included, so they bill us every time I need to call or email for support (which is quite frequently). Our employees do like the system, and it looks good once it's up and running. It's a nice and functional performance management tool from an employee standpoint, however the headache to set it up and lack of support is not worth the end result. Review Source Response from Quisitive November 1, 2016 Hi Linnea - we are so sorry to hear you have been experiencing difficulties setting up and administering emPerform. We can assure you that end-user and administrator usability is our top priority. If you would like to contact us directly, we can discuss options for ensuring your setup and ongoing maintenance is as smooth and easy as possible. support@employee-performance.com AV Angelo V. Dir. Organizational Development Used the software for: ### "Talent Management Initiative" April 30, 2015 5.0 With well earned respect, I confidently recommend emPerform for future talent management projects. Looking to breathe some life into our employee evaluation process. I had the good fortune of working with CRG emPerform on the renovation of our Talent Management Initiative. It stood out as one of the most complex projects undertaken by our organization. The success of this complex project depended in large measure on the CRG emPerform team assembled and their ability to communicate and work collaboratively with us towards the goal of an easy-to-use online process. CRG emPerform delivered an all-inclusive functionality that effectively automated and streamlined our employee appraisals. CRG emPerform \`s service to NTS was and is excellent. Again, I highly recommend them and would welcome their contribution to future talent management projects. Review Source Response from Quisitive October 5, 2018 Wow! Thank you for that great review Angelo! It has been a pleasure working with you to automate and streamline vital performance management processes. Be sure to keep in touch as your processes and needs change so we can ensure you are always getting the most from the features included with emPerform. SW Sunny W. IT Division Deputy Director Government Administration Used the software for: 2+ years ### "It's a useful platform for employee reviews but needs improvement" July 2, 2018 3.0 Keep staff review process documented. Pros It allows multiple parties to post their reviews. It also keeps documentation and keeps a timeline for the review team. Cons Not sure if it's our HR department or it's the software. We were very confused about the process. I am the 1st reviewer and my boss is 2nd reviewer. We often get reminder emails with obscure subject and length text. Sometimes we ignored them. Please keep reminder email short and concise. Review Source Response from Quisitive July 4, 2018 Hi Sunny - thank you for the feedback and someone will reach out ASAP to get the email reminder messages sorted. They are fully configurable so it sounds to me like your Admin team would just need to edit them so they are concise, like you said. We'll give you a hand with it. :) RM Renu M. Used the software for: ### "emPerform review" October 28, 2016 4.0 We chose emPerform because of it's ease of use, it met our immediate needs and had a reasonable price point. The implementation team was excellent, they worked very closely with my team and provided the support we needed to get our performance system up and running. During upgrades the emPerform team was available to answer any questions my team had and prepared my team for what was to come. We have made suggestions for enhancing the system know that emPerform is building additional capabilities. I look forward to seeing the tool meet even more of our needs. Review Source Response from Quisitive November 3, 2016 Wonderful review and feedback Renu! Great to hear you enjoyed working with our amazing implementation team during setup and upgrades (I know they feel the same). Customer feedback is VERY important to us. Every suggestion or idea is valued and we are always working to improve emPerform functionality so please keep it coming! Thank you :) DS Denise S. HR Generalist Used the software for: ### "emPerform 4.0 " November 7, 2011 4.0 emPerform 4.0 fits in very well with our organization and we've been online with reviews for over three years. CRG offers excellent customer service! Pros emPerform 4.0 has great functionality built into the system. First, is anniversary based performance reviews. We like the reminder/task list reminder features. It is a comprehensive package including compensation manager, succession manager, reviews and a survey tool. Cons Cons would be limitations in a system for example not everything can be on one page, you might have to click on a heading to enter the next area. Training on navigation is very important. Review Source TG Tami G. Used the software for: ### "Great Customer Service (and software)" October 4, 2016 5.0 CRG emPerform software is very easy to use -- we've used the software for 2 years and consistently receive positive feedback from end users -- all report very simple to access, intuitive and easy. From an administrator perspective, the customer service is stellar -- we receive very timely and thorough support. The CRG emPerform team is responsive, knowledgeable and very friendly. For organizations seeking a comprehensive system for performance appraisals, goal setting, compensation management. succession planning (and more) -- highly recommend considering and implementing CRG emPerform software. Review Source HS Holly S. Used the software for: ### "emPerform review" November 2, 2016 4.0 emPerform offers attentive and efficient customer support. Their recent system upgrade is much more intuitive, modern, and user friendly and a great improvement to the system! Review Source Response from Quisitive October 5, 2018 Thank you for your review Holly! We love the new look and layout of emPerform's latest release too! I can tell you that "attentive and efficient customer support" is our M.O. and we have been just as happy working with you and your team. :) FB Frank B. Insurance Used the software for: ### "Reviewer of tool, Manager who uses tool" May 29, 2014 2.5 Pros The vendor is very responsive; the price is on the lower end of others we looked at. Cons The software is not as flexible or intuitive as I would like; some managers think it's easier to write the review on a Word document and upload it to the system. Review Source SR Sherrie R. Client HR Services Manager Information Technology and Services Used the software for: Less than 6 months ### "The emPerform tool is very flexible and easy to implement. Employee feedback has been positive!" March 12, 2018 5.0 Pros The flexibility - was able to accommodate our need to track/manage performance, without reviews or ratings at the end of the cycle. Cons Some of the set up seemed complicated, but we had a knowledgeable implementation specialist to guide us! Review Source Response from Quisitive March 13, 2018 Thank you for your feedback Sherrie and we love hearing that your users are happy! Let us know if there is anything else we can do to help support your ongoing performance management efforts. BT Bethany T. Used the software for: ### "emPerform Feedback" October 31, 2016 4.0 emPerform is a very customizable system, allowing companies to set up the review process to best fit the needs of the company. Review Source BW Brehana W. Operations Pharmaceuticals Used the software for: 1-2 years ### "Summers Pharmacy Review" June 12, 2025 4.0 Very user friendly, our representative is very fast at responding and super helpful! Anytime we need assistance we can usually have a call scheduled within that week! She has also sent clips on how to make changes ourselves in the back end which have proven to be extremely helpful! Pros It is very user friendly! We have changed the workflow of our Employee Reviews with the help of this system. Making them easier for both the Employee and Managers. Cons So far the only thing our teams have a hard time with is within our Reviews the section we created for job goals cannot carry over into the next quarters review, you must copy it yourself and add new each time. Switched from [PerformYard](https://www.capterra.com/p/155747/PerformYard-Talent/) They were not easy to navigate. You have to have a separate review for the manager and employee which made it difficult to know which you were in. Review Source SJ Staci J. Human Resources Manager Hospital & Health Care Used the software for: 2+ years ### "Great for growing organizations" June 2, 2025 5.0 It was excellent, and exactly what we needed to level-up our performance evaluation process. Leaders loved having everything in one place, and the ability to save notes throughout the year, and also send notes to other leaders about other staff. Pros The emPerform system is completely customizable. We were able to create multiple workflows and templates for the various employee groups. Tracking performance documentation in one place, and not by-email, was great. Cons The system is completely customizable, but there is a lot to learn about managing the back-end of the system. Depending on how the workflow is built, there are limitations to what the system auto-activates, and what must be managed manually. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/)[Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/) Reason for choosing emPerform Cost, implementation timeline, Canadian company. Review Source LL Loner L. Team Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and Easy-to-Use System" September 13, 2025 4.0 My overall experience with emPerform has been positive. It’s an intuitive platform that makes setting goals, tracking performance, and sharing feedback easy and efficient. Pros It’s very user-friendly and easy to navigate. like how it makes it simple to set goals and track progress Cons The interface can feel a bit cluttered when looking for specific reports it runs slowly during peak time Review Source JB Jessica B. Marketingmanagerin Marketing and Advertising Used the software for: Less than 6 months ### "Zuverlässiges Tool für strukturiertes Performance Management" June 25, 2025 4.0 Die Software hat uns geholfen, unsere Leistungsbeurteilungen deutlich strukturierter und transparenter zu gestalten. Besonders die einfache Bedienung und die Möglichkeit, eigene Bewertungsformulare sowie Ziele individuell zu definieren, haben den gesamten Prozess für HR, Führungskräfte und Mitarbeitende spürbar vereinfacht. Auch die Kommunikation rund um Feedback und Zielverfolgung wurde durch die Plattform effizienter. Zwar gab es zu Beginn kleinere Herausforderungen bei der Integration in unsere bestehende IT-Landschaft, aber der Support war jederzeit erreichbar und kompetent. Insgesamt ist emPerform ein zuverlässiges und flexibles Tool für modernes Performance Management. Pros Was mir an emPerform am besten gefällt, ist die gelungene Kombination aus einer benutzerfreundlichen, klar strukturierten Oberfläche und der hohen Flexibilität bei der Gestaltung von Bewertungsprozessen, Zielvereinbarungen und Feedback-Formularen, wodurch wir unsere internen HR-Abläufe optimal abbilden und individuell anpassen konnten. Cons Was mir am wenigsten gefällt, ist, dass die Integration in bestehende HR-Systeme anfangs etwas komplex war und wir dafür zusätzliche Unterstützung benötigt haben, was den Start etwas verzögert hat. Review Source SR Stacey R. Manager, Learning and Organizational Development Government Administration Used the software for: 1-2 years ### "EmPerform Review" June 26, 2025 5.0 EmPerform is an easy platform to use, understand from the admin side and intuitive for the end user. Pros Working with the consultants makes it easy to get the system to create the end user experience that I want. The consultant is the best part! I describe or design what I want to happen and the teach me to use the system to make it work. Cons There are functions that I want that don't exist. I appreciate that my consultant adds them to the developer list but I may not ever see them. Specifically the ability for users to copy over individual goals from previous forms and the ability to modify on demand forms. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.