# Page 2 | emPerform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is emPerform the right Performance Management System solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114028/emPerform/reviews --- emPerform 4.4 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of emPerform ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nour S. CEO and design Alternative Medicine Used the software for: I used a free trial ### "Best review ever ! " October 18, 2025 5.0 My overall experience was a great one ! I love the way it is ! And I like to tell you that it is a great software to use with all the functions available ! Pros I liked its overall performance tracking and team collaboration and its value for money and of course its ease to use ! Cons I liked everything about emperform I liked the way the team was made but I disliked the most was the collaboration and team management ! Review Source SF Sandy F. Engineer Computer & Network Security Used the software for: Less than 6 months ### "Emperform could perform for you" April 3, 2025 3.0 Much less time spent on other ineffective review systems; altered the entire process based on the emPerform software Pros We have had a good experience with emPerform so far. consultant has been so very good Cons Glitching software but assured it will be fixed Review Source RA Robin A. Talent Excellence Manager Information Technology and Services Used the software for: 1-2 years ### "Great product, incredibly user-friendly" January 25, 2023 5.0 Overall, I would recommend them to anyone for the user friendliness of the platform, the customer support, and their dedication to continuous improvement and enhancements based on our feedback. Pros It is very easy for users to learn and utilize. We've gotten great feedback from employees about the ease of use and visual presentation of the system. Cons I think the one area that needs vast improvement is the reporting functionality. There are pre-designed reports which aren't customizable and therefore, provide little value. The other reporting function where you can build your own reports is the most antiquated, ineffective approach to reporting that I've ever seen. Review Source CB Christina B. Human Resources Business Partner Non-Profit Organization Management Used the software for: Less than 6 months ### "Revamped entire Performance Management System" January 13, 2020 5.0 Reduced time spent on a cumbersome, ineffective review system; revamped entire cycle based on the tools available to us in emPerform (ability to record goals and training needs) and address company values. Pros emPerform has not only solved our problem of cumbersome performance reviews, but completely challenged our approach to performance management in general. We have been guided through a full re-do of our annual cycle and have received valuable, experienced advice from people who have been in this industry for years. The software is easy to use, easy to setup, fully customizable and aesthetically pleasing. The 'tag' system, and the ability to incorporate these notes into the formal reviews is a favourite feature. Cons Although using libraries for tracking responses is really useful, the downside is that you can only have one library within a section. We were hoping to just have one form with all the sections and questions within one page - but in order to track and pull data from responses we need more than one evaluation area for one formal review. We were, however, supported in working around this effectively. During the demos, we thought the view/user-ability of emPerform was less impressive than other software, however the customization of it seems to be superior. Alternatives considered [Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/)[PerformYard](https://www.capterra.com/p/155747/PerformYard-Talent/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Reviewsnap](https://www.capterra.com/p/80949/Reviewsnap/) Reason for choosing emPerform Based in Canada, integration with Payworks, the compensation element, lowest annual fee. Review Source SK Shilpi K. Director - HR & OD Education Management Used the software for: 1-2 years ### "Reviewing the EmPerform Management System " October 13, 2023 4.0 It has been good so far but not at all matrix or data driven - Its very subjective and does not provide me a way to link goals of all the employees to the over all strategic organizational goals nor does it enable me to identify the challenges and areas of improvement. Pros Goal Settings and assessments and ratings. Tracking progress helps a lot in reviewing too. Compensation report and employee history report helps in comparative analysis. Cons You cannot go back - Say if a manager had 5 reports, you cannot go back and review all the employees together. You have to log out and log in back into the proxy account to go back into the main account. Its is not matrix driven and I wish it had dashboard where it could measure employee and organization's performance in terms of real time progress as % or numbers and would make it easier to see how is the overall performance of the organization and what are the challenges. Reason for choosing emPerform I inherited it . Review Source Janell M. Human Resources Manager Consumer Goods Used the software for: Less than 6 months ### "Great Performance Management Tool" October 26, 2016 5.0 I was just recently introduced by emPerform while recently entering into a new position, and like many other companies we were using the method of handing a print off to an employee and asking them to complete their own evaluation. Which this method is fine as long as there is open dialect between Manager and employee, but at times we all get busy and lose sight of this process. This was my first experience using and performance management system, and first impression is that I was very impressed. The fact that this system will help initiate the open communication between Manager and employee and to hold all parties involved engaged and accountable for their part in the process. I also love the fact that you will have access to past evaluations to reflect on what you have done in the past and that all the information will be available and accessible at your leisure. I cannot say enough about the level of customer service that was offered from emPerform's staff and level of professionalism, we had an awesome trainer and facilitator by the name of Kris Kyritzopolous. During and after the implementation Kris was always accessible and very responsive, and just executed the level of customer service, that was very refreshing. I would highly recommend this product to any corporation looking to effective promote their performance management process. Pros Very user friendly from an employee standpoint Cons Nothing really, just learning the system from an administrative standpoint. Review Source Response from Quisitive November 1, 2016 Thank you for the wonderful feedback regarding emPerform features and our support team! We are so glad emPerform supports open communication and ongoing performance accountability. If there is anything we can ever do to help or if you have additional feedback, we would love to hear from you. Contact us directly support@employee-performance.com. SH Stacey H. Director of Performance Excellence Government Administration Used the software for: 6-12 months ### "emPerform " January 25, 2023 5.0 We have had a great experience with emPerform. Our implementation consultant has been so helpful and answered all of our questions. Pros I really like how customizable it is to our performance review process. We have been able to build out the system to support exactly the way we do the process. Cons The back end is very comprehensive, which is a good thing, but it does take some time to become familiar with. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[15Five](https://www.capterra.com/p/140437/15Five/) Reason for choosing emPerform The customization options were more impressive with emPerform. Review Source LS Lisa S. Sr. HR Administrator Government Administration Used the software for: 1-2 years ### "Automating your paper reviews" October 29, 2020 4.0 Our interactions with all stages of implementation and continuing support have been excellent. The staff are knowledgeable about each product, they are attentive to our needs and provide a very high level of customer service. Pros We were able to set up workflows to mimic existing paper workflows which allowed an easier transition from paper to online. Use of tags and journal entries were very helpful to supervisors as well as peer to provide immediate feedback and store performance data when it occurs instead of trying to remember it 6 months to one year later. Cons Not easy to set up workflows but CRG implementation specialists are extremely knowledgeable and able to explain how workflows need to be set up based on our needs. Reason for choosing emPerform CRG's product was visually appealing to the majority of our stakeholders and easy to navigate. The assigned staff understood what we were looking to do and could easily translate it into what their system could produce and manage. Review Source KW Katheryne W. Director, Talent Management Financial Services Used the software for: 6-12 months ### "emPerform paved the way!" February 26, 2021 5.0 Excellent experience with an excellent product and high-performing support team. Pros We moved to a system after only being on paper since the inception of our organization (ca. 100 years). Naturally, there was substantial angst around the move. The team at emPerform made the entire process so easy. The software is specifically designed for performance management and adapts quite easily to any need an organization might have. In addition, smaller/mid-sized organizations get the same service and attention to detail as the larger companies. As a non-technical person, emPerform was easy to follow and implement. Cons None - this is our first year and as of yet, no complaints. Every aspect has functioned as expected. Reason for choosing emPerform CRG emPerform has one focus.... employee performance management. They are experts and are committed to making the performance review process comprehensive, accessible and transparent. Review Source LM Lamia M. Human Resources Business Partner Hospital & Health Care Used the software for: 2+ years ### "Emperform Review" January 25, 2023 4.0 I loved the training session today. Feel like emperform did an amazing job at relaying the new features and how different companies can use/benefit from there. Pros I love the new features especially the ones we covered today. Definitely a game changer. Cons Being a new administrator, I find it hard to navigate and ease the system it self. Once I'm up to speed think this will become a non-issue. Review Source Sabine R. Human Resources Coordinator Mental Health Care Used the software for: 1-2 years ### "emPerform looks okay at first glance, but it is actually very glitchy and non-functional. " April 24, 2018 2.0 Pros I like the look of emPerform. They were able to customize the homepage with our company logo and colors. Cons \- The software has a lot of glitches. Performance reviews get "stuck" in different stages and the admin has to move the review along. This causes some approvals to get deleted and the process has to restart. - The interface is very limited and staff doesn't really use it throughout the year, only during review time. - Customer service is in Candada and they are hard to reach. Review Source Response from Quisitive April 30, 2018 We are very sorry to hear that Sabine and can assure you that your satisfaction is our top priority. Someone will be reaching out immediately to discuss and assist. We can adjust your workflow so that the review automatically progresses and you will not experience it being 'stuck'. As for support, we are again sorry to hear that you find our support team difficult to reach as we are in Canada. Support is always included for emPerform customers and is available live during eastern business hours. We do pride ourselves on our fast and diligent responses. We are not able to change how your users approach performance management but again, we will reach out to see if there is anything we can adjust with your emPerform to help. ER Erika R. Sr. HR Generalist Used the software for: 1-2 years ### "Streamlined Performance Management" June 21, 2018 5.0 Pros This system is very user friendly and easy to understand and has allowed us to incorporate all of the facets of our performance management system along with the salary review component. This has increased the efficiency of administering this process on an annual basis as well as helps our Supervisors and Managers maintain feedback throughout the year. From a user standpoint, it does not require much training to learn the process. From an administrator standpoint, I like the flexibility that the system offers in terms of changing layouts, formats, etc. I also like the notifications that are automatically sent to users as this has decreased the time it takes to administer our performance evaluation process. Cons The evaluation reports are VERY confusing to read. Even when exporting to PDF or Word, the formatting is done is such a way that is almost impossible to make more reader friendly. I would like to see improvements made in this area, as it is necessary from time to time to print a report. Review Source Response from Quisitive June 25, 2018 Thank you for the great feedback Erika! We are so glad that emPerform has helped streamline all aspects of Ecore's performance management & compensation planning and love how you are getting value from the flexibility of the software and its ease of use! We are working to improve the exporting format of our reports and will keep you updated on the progress! Thanks for being such a wonderful customer and power-user. HT Heidi T. Office Manager Used the software for: 2+ years ### "emPerform is a nice tool but a bit clunky" October 31, 2016 3.0 The journaling and tagging features in emPerform support our ongoing performance review process. The improved user interface that was rolled out in January 2016 is a big improvement over the previous version. One of their greatest strengths is their very helpful customer service team and account managers - always responsive and thorough. However, the system is still clunky, particularly on the admin side, and administrators and users alike continue to have difficulty even logging in. The system could use a bit of a technology update as well, incorporating more features and allowing for hyperlinks and more individualization. Pros customer service, improved user interface on the individual employee login side, journaling and tagging features Cons admin is VERY clunky, logging in is difficult, and features are limited Review Source Response from Quisitive October 5, 2018 Hi Heidi - Thank you for the feedback. We are glad that our tag module supports your efforts for ongoing performance management and are sorry that you have been experiencing difficulties with login. We will follow up directly to discuss options so emPerform works as smoothly as possible for your administrators. We are always working to improve our features and usability for valued customers like you and thank you again for your feedback! JC Julia C. Human Resources Generalist Hospital & Health Care Used the software for: Less than 6 months ### "Performance Review Process for our company" February 1, 2021 4.0 Overall, the experience has been very positive, the selection and implementation process went smoothly and all questions were answered quickly. The CRG emPerform team are very eager to keep us happy as a client and will work with us to meet our needs and get the best out of the system! \[SENSITIVE CONTENT HIDDEN\] has been a great implementation specialist, he's very knowledgeable about the system and very quick to respond to any of our questions, it has been great working with \[SENSITIVE CONTENT HIDDEN\]! Pros It's a great tool to streamline the process and the workflows help to keep things moving without having to remember to send out emails periodically throughout the year. We kept the overall process similar to what employees have done previously, so that the new tool wasn't a shock to our staff. Overall feedback has been positive with a few suggested improvements. We are working on implementing what is possible and makes sense for our business goals. Cons Some minor software glitches where the system booted you out periodically. Other issues with not saving data, would like to see an auto-save function. Bullets and numbering would be helpful to add into the text boxes to help with organizing content. The size of the text box was limiting, the box should expand as you type. Not limiting goal editing to just the author, both/all parties should be able to edit Goal Titles. Auto-emails should include employee name in the content of the email (not just the email title), adding customized tokens where we can create email templates and have them customized for each employee. Review Source JM Joy M. Director, HR Used the software for: 2+ years ### "I have used emPerform at two companies and like the system. Both roll-outs have gone great!" March 8, 2018 5.0 Pros Very easy to use - point, click, type, save, submit! As the administrator, I like the ease of building new forms and surveys. Super easy compared to other systems. Cons The ratings are averaged and I wish we had the option to sum the ratings. You can only do 1 360 evaluation per review period on an employee. It would be helpful to be able to do multiple 360 evaluations on the same employee throughout the year. Review Source Response from Quisitive March 19, 2018 Thank you for your wonderful feedback Joy! We are thrilled to have you back in the emPerform family. We have a great feature coming out this year that will allow you to do unlimited 360°'s - stay tuned for that! GP Gayle P. Head of Compensation & HR Systems Information Technology and Services Used the software for: 1-2 years ### "emPerform Review" August 21, 2018 5.0 Overall our experience with emPerform has been terrific! Our newly assigned consultant didn't miss a beat with us and offered up many suggestions that helped streamline our processes even more! Pros I like the look and feel of the product. Very professional when you put the tool together with your company's logo and colors. Pretty intuitive from a non-admin perspective. My managers seemed to like it. Cons From an admin perspective, it is a little cumbersome and often overwhelming. Need a step by step administrative user guide. Review Source Response from Quisitive October 5, 2018 Thank you for the wonderful feedback Gayle! I know our entire team loves working with your team. We are always working to improve the usability of emPerform so we will be in touch to discuss some changes that are coming and to and get some of your ideas. :) MH Mary H. HR Director Architecture & Planning Used the software for: 2+ years ### "BSA LifeStructures EmPerform Review" September 26, 2019 4.0 Great. Emplementation with Lonnie was very thorough and helpful. Customer service is very responsive. Pros building the forms and workflow exactly as we wanted Cons The behind the scenes administrative process is a bit tedious, but user experience is great and that is ultimately what matters. Reason for choosing emPerform Flexibility Review Source JM JOHNNY M. HR Training Coordinator Construction Used the software for: 2+ years ### "EmPerform review" September 27, 2019 5.0 We use to use paper to complete our evaluations and emPerform transitioned us from that process which helped us complete evaluations more timely. Pros Customer Service is phenomenal. CSRs and team work very hard to make sure we are taken care of. I have an immediate response from Lonnie. They are amazing. They have spoiled me to where I hold other software companies to this standard. Cons I can't think of one thing I do not like about the software. Fantastic software and customer service! Review Source FE Francoise E. General Manager, Human Resources Information Technology and Services Used the software for: 6-12 months ### "A satisfied client" October 13, 2023 5.0 I am very much satisfied. The ease of the tool and the customer support encouraged me to purchase additional modules and I am still considering other tools within the platform for future expansion. Pros emPerform is a very easy and simple tool to use. The support team has been of great assistance, quick in responding to my inquiries, and always available to reach out to. Cons The reporting tool is not user-friendly. Review Source MR Michelle R. Human Resources Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Performance Management System" January 25, 2023 5.0 Pros Our experience with Emperform has been great. From the sales to implementation to support they have been awesome! Cons There are still some features or enhancements that could be considered to improve the process even more. Review Source PS Pamela S. Vice President Philanthropy Used the software for: 2+ years ### "Experience with emPerform" April 3, 2015 5.0 Pros The system is pretty much adaptable to anything you want it to be. You can easily add or delete sections from one review to another or copy the previous review and make it the next review. Our managers like the system, even though they don't like doing reviews, but they are happy with the ease of use. Cons The workflow set up is challenging and emPerform staff assistance. Review Source CS Christina S. Used the software for: ### "Great Customizable System" November 3, 2016 4.0 The thing about emPeform is that you can customize pretty much anything. The hard part about it is that its not easy to learn or train on it, but once you start figuring out the features it becomes amazing. Our review system here is not an easy one, but were able to put in a workflow that makes it easy for managers and employees to complete while capturing all the information that we needed. Review Source Response from Quisitive October 5, 2018 Hi Christina - thank you for your review of emPerform! We love your feedback and you captured one of our biggest points of pride - configurability. We have yet to meet two companies with the same needs so it's important to us that emPerform works for our customers instead of the other way around. So glad emPerform is doing just that for you. We are always working to make training and ramp-up easier and you said it best "once you start figuring out the features it becomes amazing." We have launched some exciting new training programs and resources and will be in touch to discuss. Thanks again for your review and be sure to keep in touch - we are always here to help! SC Sammie C. Used the software for: ### "Very Happy Client!" October 4, 2016 5.0 We have used the CRG emPerform software since 2014 -- everything about the process, from the introduction to the company, the decision to implement, the onsite consultation and build of the system for our company, user training and the ongoing user experience has been top quality, easy and very timely. The software is user friendly...intuitive and simple to use for end users as well as for the administrators. The reporting feature is very robust and helpful. In sum, very satisfied with this software and the experience of working with CRG emPerform overall - highly recommend. Review Source Response from Quisitive October 5, 2018 Thank you for the great feedback Sammi! It has been a pleasure working with you and your team as well. We aim to deliver outstanding quality and value to our customers at every stage of buying, implementation, roll-out and beyond. If you ever have suggestions on how we can improve our software or services, please email us directly or call. 1.877.711.0367 AR Allyson R. Senior Director of Human Resources Packaging and Containers Used the software for: 6-12 months ### "Performance Management System" September 10, 2020 4.0 CRG emPerform has been a great partner in our launch of online performance management. The sales representative was very informative and our account manager is very knowledgeable and responsive to all our questions! Pros Ease of use for employees and supervisors. Online real-time tracking gives a good overall picture of performance and reduces recency effect. Online submissions versus a paper-based system was a great step forward for our organisation. Cons Programming can be challenging (terminology) but Customer Service is there to help. Review Source MA Molly A. Director, Human Resources Information Technology and Services Used the software for: Less than 6 months ### "A very intuitive system" February 19, 2020 5.0 The benefits of clear goals and expectations on paper cannot be overstated. Not only do our employees perform better when expectations are set, but they are more secure and productive in their work environment. They understand and meet expectations. Performance management can be a great morale booster. Pros This software is applicable across levels of experience because it is so intuitive and user-friendly. It follows the traditional annual review with the option to add in salary reviews. The methodical, lock-step, process of performance review in emPerform allows for easy implementation. Cons I honestly can't think of anything. emPerform was even able to customize our software for employees who reported to two different managers. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.