# Page 2 | Lodgix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lodgix the right Vacation Rental solution for you? Explore 171 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114032/Lodgix-com/reviews --- Lodgix 4.8 (171) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lodgix ## Showing most helpful reviews Showing 26-50 of 171 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Courtney C. Office Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Second to None" June 23, 2025 5.0 Lodix has consolidated the needs of consumers it also makes it to sort amenities based on your preferences. Pros There were plenty of options to choose from. There are ways to sort and filter your preferences to your needs. Cons I would love a mobile app version of the program. That would allow the options to be accessed mobility. Review Source sean T. partner Hospital & Health Care Used the software for: 1-2 years ### "NO QUESTION \*BEST\* solution for small business" November 7, 2019 5.0 Lodgix does things with excellence. Lodgix developed and continues to refine a platform that thinks about my business like a business partner instead of an apathetic employee or a lazy vendor. It's easy to find apathetic and lazy people. It's hard to find a business partner. Maybe someone reading this thinks I'm a schill, but I'm writing what I've written because our business was bleeding money to an inferior platform that was recommended by someone who never investigated alternate platforms. I was on Guesty, which is not a true channel manager. Lodgix is a channel manager. If you don't have a platform that actually gives you sync and operability with all the major channels, you're doing yourself a disservice. Many other platforms are disguising themselves as a management platform when their objective is to do one of the following: -take over managing your properties -sell you a really expensive web site -sell you a really expensive digital marketing solution Almost none of these other "solutions" actually manage your channels, not even to speak of the abundant features in Lodgix. It took me nearly 220 hours of demos, research, phone calls and trials to make my way down every dead end. Do yourself a favor and don't put yourself in a position of having to switch platforms. Lodgix will take you from 3 properties to 300 properties. Pros It is a complete package that is scalable. Their extra modules for employees and property management are welcome bolt-on a la carte additions if you've grown to need them, and they don't saddle you with the price for that service when you don't. Every tier and aspect of their pricing is reasonable and delivers value. Their support is excellent. I hate it when guests don't bother to read important details and I always try to reference Lodgix material before I create a ticket. When I miss obvious things or misunderstand their material they're still very responsive and make every reasonable effort to solve my problem. There's a difference between solving a problem and just saying "sorry for the inconvenience". Their help library/manual is very well conceived and thorough. They continue to roll out improvements. When I started I was a little disappointed in the fundamental function of their calendar, but it was not a difficult work-around to achieve what I wanted. However, they told me they were working on an improvement that would accomplish exactly what I wanted. THEY KEPT THEIR PROMISE. Most people will tell you what you want to hear and never address it. Lodgix gives me a platform that delivers nearly what an enterprise solution delivers. There are two truly enterprise level solutions that cost a fortune, and I couldn't possibly know if I would get equal support without spending a fortune. This is the best solution for everything a short term rental operator needs. Cons I didn't like the calendar initially, but it is an excellent calendar and they've made improvements so I have all the capability of making adjustments as needed. This negative aspect is now a non-issue because they listened to their customers. It's more complex than a crummy phone app, but this is not really a negative. If you try to run this business off a phone app you're either shooting too low in your operations or you're planning to fail. IF you're not committed to becoming a proficient user of the platform you choose, why even bother. The "simpler" solutions don't have half the operability you need. No platform is perfect. There are tweaky little things that puzzle me sometimes, but there's always a solution. When I say tweaky things I don't want to imply inoperable features or down time. This platform has never failed to function and stay up 16 waking hours a day every day. Reason for choosing Lodgix I also looked at Avantio, VacayHome Connect, Vreasy, Escapia, Xotelia, Barefoot, OneRoofTop, and Maxxton. Only two have equally robust features, but they are truly enterprise level solutions... very expensive for small operator. All the others lack features and operability OR they were disguised to sell us a different core service or product OR they were for people that have a hobby and want to make a few bucks with their garage apartment OR almost none of them truly manage channels OR they didn't actually manage properties. I was interested in Avantio, but their communication and information in the sales cycle was non-existent and they have a really skinny USA presence. They're based in Europe and considering how poor their communication and professionalism was I didn't think we could risk support that was consistent with their marketing and sales effort. Lodgix support before and after were consistent. Review Source MC Marcus C. Marketing Director Hospitality Used the software for: 6-12 months ### "Lodgix makes running family-owned vacation home business possible" September 13, 2016 5.0 When we decided to start a business renting out our old home to riders of the Hatfield McCoy Trails in West Virginia, we looked for a vacation rental management software that could do it all - organize our reservations, manage guest communications, take care of billing and invoicing, and generate online bookings through an easy-to-use booking process. Lodgix fit the bill in all manners. We love the ResortLock integration because it allows us to give guests easy access to their accommodations at whatever time they arrive by giving them their door code in their pre-arrival email - so no one has to be on site to meet them with a key. We have heard nothing but praise from our guests about this convenience. The online availability calendar and booking system is easy to use on a desktop or smartphone, and is a very useful resource for potential guests to get an instant quote or find a week or weekend that's available. We constantly share it on our Facebook page and suggest that those who call us check it out when they are asking about availability. Very complex email trigger scenarios can be set up so that professional, customized emails automatically go out to guests when their reservation is confirmed, when they've paid in full and when their stay is a week away. I have also set up reminder emails to myself so that I remember when to bill customers and when customers are checking in and checking out. We wouldn't be able to run the administrative end of our business, while still working our own full-time jobs, if it weren't for Lodgix. The Lodgix software has helped us give our guests a great customer experience on a tight budget, and has no doubt given our website a professional look that leads to phone calls and bookings. Pros I like the door code integration with ResortLock the most. Our triggered email that sends to guests a week before their stay includes the guests' door code and instructions on how to use it and how to change it. I also like the online booking calendar, which allows us to be transparent with our potential customers on pricing and availability. It makes it easy to book instantly, even from a smartphone. Cons The Lodgix admin interface is not easy to use from a smartphone. We do not have a dedicated phone answerer or "front desk person" so often times we take customer calls from our cell phones and need to be able to book someone on the spot. It is difficult to use the reservation ticker in the admin interface from a phone, and even more difficult to go through with a complete booking on a phone. I would really like to have a Lodgix app, so that I could have quick access to our availability calendar, and an easy way to make a reservation, right from my phone. Also, the setting up of triggered emails can be confusing. I wish there were more documentation of some common email trigger setups, and/or an easier way to find such documentation from the admin interface. Review Source ER Edward R. Operations Manager Hospitality Used the software for: 2+ years ### "A Program for those who can "Think Out-of-the- Box"" November 14, 2019 5.0 Lodgix has improved our efficiency tremendously. Lodgix has improved our bottom line. Lodgix has given our smaller property the ability to be more professional looking and to compete with the "big boys"! We operated both our WolfBay and Lodgix simultaneously for 10 months to make sure we were satisfied. When we have an issue...we email thru the program and usually get a response in 5 +/- minutes. Pros Lodgix had U.S.A. support. Lodgix ads said that their cloud program was stable and dependable...after 2 1/2 years of usage...it is! Our system can be accessed from muliple computers, tablets or even our cell phone to book place a reservation into the system. We needed software that could be adaptable...Lodgix software accomplished this. As a smaller property, we needed both long and short term rental capabilities...Lodgix software did that! Our WordPress website functions seamlessly with the Lodgix program. The on-line booking and credit card processing modules have streamlined our reservations and made our business more profitable. Cons Honestly, fear of the unknown. Setting up a new software program after using another for 20 years was quite a job. The terminology that software developers use and the language that many in the hospitality industry is slightly different. After we had charted the two sets of terms side by side...we adapted. Some of our forms and spreadsheets were not able to be used in the Lodgix system...we adapted. Reason for choosing Lodgix After a phone call to Lodgix corporate, we felt that the attitude and business practices we had heard on the phone were right for us..IT WAS! Review Source hR heather R. owner Hospitality Used the software for: 2+ years ### "Best Reservation Management Software I've had the pleasure of using!" August 30, 2016 5.0 I have owned two boutique property management companies within the past 20 years. Within that time I have researched property management software up and down, backward and forward looking for just the right fit. I finally found it with Lodgix! Pros The ease of use. A person can easily manage one property with Lodgix, or dozens! The software is intuitive to use. I honestly can't recall ever having to call customer support...and I'm not the most tech savvy person. Set up was simple and quick. I also appeciate that Brent is available should I have a question. He always responds in a timely manner. The feature I probably love the most is that Lodgix automatically emails the cleaning company when a reservation is made within the system. This, for me, is HUGE! I used to have to make a 'cleaning schedule' for the cleaning company at the start of each week. This took a boatload of time for me to do and also was open to human error. Since I've started using Lodgix software we have not had ONE mistake with the scheduled cleanings of the vacation rental properties. This sort of peace of mind is priceless! And finally, the monthly fee for using Lodgix is right too. I've paid much MUCH more per month for software that didn't do half as much as Lodgix does with the ease of use it offers. Thank you Brent for developing Lodgix! I'm a fan!! Cons I had to really think about this one...but I'd have to say that I get a little confused when setting up the 'rules' section. I'm not sure if it is just the way it is worded or what, but I tend to have to ask my husband for help when setting up a property within this section. Hubs seems to understand the rules section just fine. :-/ Review Source Response from Lodgix.com August 30, 2016 Yes the rates and rules are due for a major overhaul and guess what? It's done. However it's such a big change that we are holding off till the full impact of the new booking pages has lessened a bit. Change is good, but too much change too quickly sometimes throws users for a loop! Thanks for your review! RS Rheannon S. Owner Hospitality Used the software for: Less than 6 months ### "Great Software, and Awesome Customer Service! " November 8, 2019 5.0 I’ve have been very satisfied and impressed with Lodgix from day one. They have great software that’s simple to use, and great customer service. Pros I must admit that at first I was a little Leary to try Lodgix. They seemed pretty cheap compared to so many others, so I figured it probably didn’t offer the options I was looking for. Before even giving the free trial a try, I called and asked them a ton of questions. The owners were very quick to call me back, and very patient in answering everything. I was wondering about. They offered to set up an online meeting to walk me through it all which I accepted. It was very thorough, and answered all my questions plus taught me more. The initial set up on my website was done by a web professional. She commented on how easy it was to set up and how she was very impressed with the system. I love the way it looks on my website, and my favorite thing is probably how simple and thorough setting up a new listing is! I manage a few different vacation rentals and love how this walks you through everything down to the smallest details. Before using Lodgix I had to send all my photos to my web designer, and send her all the info and she had to make custom listings for everything. I absolutely love that now I can simply sign into Lodgix and create new listings, and edit old ones, or change prices, or anything I want without having to have someone else do it for me. A few days into my free month trial while I was still working on setting everything up, I had already decided Lodgix was the answer I had been looking for for so long! I would highly recommend it to anyone! Cons The only thing I’d say I had any trouble with at first was figuring out how to accept a booking. It really only took me a few minutes to figure out, and once you know how it’s pretty easy. That being said they do have links and videos that explain all kinds of things, I just hadn’t watched them because the rest of the set up was so easy I never needed the extra help. Anytime I have contacted Lodgix with a question they respond within a few minutes and will send a photo with arrows to show me what to do, or a link to a similar article so I can visually see how to do something. They make it very simple, and their customer service is great! Review Source GO Gideon O. Marketing Director Hospitality Used the software for: 6-12 months ### "They've Thought of Everything" November 7, 2019 5.0 Overall, I do not hesitate to recommend Lodgix, especially to smaller operators who may not need dozens of channels or the complexity of the big-dollar property management systems. If you're looking for a sophisticated PMS at a fair price, Lodgix is your answer. Pros 1) Hands down, the best part of the software is the amount of functionality packed into a simple program. It's clear that they have done their homework in setting up a truly versatile product. We are a small property with a peculiar setup: a B&B with three guest rooms and four camping cabins. We had a very hard time finding a PMS which would handle those parameters, let alone handle them well. Then we found Lodgix. We've never looked back on that decision. 2) I contacted rep a couple of times during setup, and he was both helpful and direct. I appreciated his candor when discussing features that would and would not be viable for future updates, and helping me find solutions/workarounds for my property's non-traditional setup (see item #1, lol). Cons 1) The user interface is not built with mobile responsiveness in mind, so it's a little hard to check "on the go." However, I have heard a rumor that this will be fixed in a future release. 2) This is in no way Lodgix's fault, but we found their channel manager partner difficult to work with, and ultimately we opted to take our chances with manual syncing since we are a smaller property. The auto-import feature certainly helps with peace of mind on that issue... again, they've thought of just about everything. 3) The web templates could stand a little modernizing. But, if your web designer knows what they're doing, they can make tweaks. And again, I've heard there is a new major release on the horizon, so I'm not worried in the least. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Chris W. Owner Hospitality Used the software for: 2+ years ### "Ease of use for Lodgix is exceptional" November 7, 2019 5.0 I love that this software functions with all my accounts...Airbnb, VRBO, HomeAway, our own Web site & Social Media such as Facebook & Instagram Pros We are homeowners who chose to turn our home into a vacation rental and needed software to back that up. Over the last 3 years we have found Lodgix to support that decision 100%. If I come across something I can't figure out myself their customer service is right there to help. I think you will enjoy your purchase as much as we have. Cons Like everything this software sometimes has a different language to discribe the function than I would. So trying to look it up in the manual is hard. But the customer service comes into play here and I have always gotten my answer. Reason for choosing Lodgix A couple of reasons we picked Lodgix was because there is no long term contract . Just month to month. Also the free trail & software training. Review Source KL Kristjan L. General Manager Hospitality Used the software for: 1-2 years ### "The best product on the market without a doubt" November 24, 2019 5.0 Finding at software that fulfils all or most of your needs in apartment rental business is not an easy task. Before finding Lodgix, I had tested tens of different softwares and visited ITB Berlin - the world's leading travel trade show to meet with a number of software developers who at first claim to do everything what you ask for in a product, but in reality after a demo you see the shortcomings that at least I could not accept. For me Lodgix has been the most user friendly finding after years of research. And what I like most, is the quickness of customer service, although they are based in US and I am from from Europe. Pros Ease of making quick bookings Website connectivity Owner reports Sync with AirBnB, Booking.com etc. Cons The software works perfectly and while there is not anything that the software falls short on, I would like to have more graphical reports and possibility to generate own reports, but you can export everything to pdf and excel, so this is not a dealbreaker. Reason for choosing Lodgix There were a lot of alternative products that I tested and honestly the top 5 products were each very good in some of the features that I was looking for, but Lodgix had by far the best mix of features that I needed, managing more than 50 rentals in my area. Review Source KB Kim B. Customer Relations Manager Hospitality Used the software for: 1-2 years ### "Lodgix has dramatically improved the way we interact with our guests." November 7, 2019 5.0 From day one, the Lodgix team has been so willing to help us set up and use the software. If we ever have a question, we know they are just a phone call or online chat away and that they will go above and beyond to help us get the most out of the software. The automation within Lodgix has allowed us to free up valuable staff time to work one on one with guests on property. This helps our guests feel valued and increases guest satisfaction. Pros The Lodgix Software is so easy to use. We use it in all aspects of our Resort from online reservations, guest documents, housekeeping, and accounting. Every time I stop in our front office one of our reservationists tells me how much they love Lodgix and how much it has simplified their job. All the information we need about our guest experience is located in one program. Plus, the online help manual is great and the help team is always quick to respond to any questions or set up a tutorial to teach us how to better use the software. Cons In our previous system, we charged a separate daily resort fee to guests. Lodgix does not currently have the capability to add on a daily resort fee, so we have had to find a work around. Reason for choosing Lodgix After hearing from other satisfied customers in our area, we wanted to give Lodgix a try. After the 30-day free trial we were delighted and ready to launch the product on our website. Review Source BW Beka W. Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Organization for multiple properties" December 4, 2019 5.0 Lodgix has helped limit mistakes in double bookings or oops, I forgot to physically write that down on my calendar... or did you pay or not? Was it a check? All those things are simply in front of me on the screen just a click away. I enjoy people being able to book themselves as well as me helping someone do the reservation manually. So it really caters to many types of people and how they prefer to make their reservation. Not everyone wants to deal with ONLY a screen, but want to talk to a real person. Pros I really like how we can have multiple listings and see everything on one screen and also integrate the calendars for each separately if we have them listed elsewhere. Cons I wish it was not extra money to have the emails we send through the software coming from us, rather than "lodgix.com". Review Source Response from Lodgix.com December 5, 2019 Hi Beka, thanks for the review! For this coment, "I wish it was not extra money to have the emails we send through the software coming from us, rather than "lodgix.com"." There is no extra money for setting up your spf records. It's very simply (as long as you own your domain) to configure your spf records to allow Lodgix to send emails on your behalf. Here is a link to our documentation to give you some guidance on how to to do that: http://support.lodgix.com/en/articles/3323721-using-an-external-email-domain VC Veronique C. Owner Hospitality Used the software for: 6-12 months ### "Good but not so userfreindly" February 22, 2024 3.0 I like it to manage a couple of homes, but definitely not if you have a large number of homes. Pros The price and that it is a light program. Cons The software was too rigid and missed some accounting aspect Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source JH James H. CEO Used the software for: ### "Fits the needs of small but growing company perfectly" March 8, 2012 5.0 This is the most well thought-out product I've ever purchased. It has every option you could possibly want, and has contributed to our significant growth in the few months we've been using it. The company is incredibly responsive to suggestions and customer service is top notch. It's clear they have an in-depth understanding of the needs of small- to mid-sized vacation rental businesses. They're a true partner and want you to succeed so they do, too. My advice is to buy this software from the moment you enter the vr business rather than fumbling around with different payment methods (paypal, squareup, etc), trying to keep track of inquiries, lying awake at night worried about double-bookings, forgetting to enter a reservation on your calendar and having someone show up unexpectedly, making sure you collect the balance due from guests prior to arrival, properly accounting for taxes, etc.The amount of time and effort to successfully do that without this software is overwhelming. Pros There are literally too many features to list, all of which work seamlessly with each other. Some of the ones that have helped us the most: 1)autoresponding to inquiries (even automatically suggesting comparable properties when the inquiry is for a booked property) 2) building a trackable database of all inquiries and guests 3) sending emails based on specific triggers 4) alerting housekeepers to checkins and checkouts 5) Online booking--no more paypal invoices! No more paypal period!!! Literally get bookings while you sleep, click 3 buttons, and the reservation is accepted, the guest credit card is charged and a confirmation email is sent out (and the email is property specific) Money in the bank! 6) Highly customizable, from discounts, to coupon codes, to custom variables like lockbox codes 7) Simplifies all finances, accounting, tax reporting, allows analysis of your business based on occupancy rate, revenue per unit, etc. so you truly understand and can grow your business. Cons Really none. There are ongoing improvements to every aspect of the software based on client feedback. Review Source Response from Lodgix.com March 8, 2012 Thanks Jim, appreciate the kind words. I'll remember that next time you need a new feature. :-) You've got some amazing properties in Charlotte..for whomever reads this, if you are visiting Charlotte, NC, check out TheHomeCollectionCLT.com for some exceptional vacation rentals! RK Ricahrd K. Property Manager Hospitality Used the software for: 2+ years ### "The BEST PMS out there!" November 8, 2019 5.0 Love Lodgix. From the beginning, the customer service has been second to none. I wish I could hire these guys to work for me. They are constantly making improvements. Nothing is static here. Constantly evolving ...but in a good way..not be cause something was broke. I cant imagine how much time using this software has saved me and at the same time, provided me with a better customer experience. I do think I am a Lodgix lifer now:) So real quick: the software works, great customer service, always growing Of the 5 PMS I have used, Lodgix by far was and is the best! Pros Deep depth is usage. So much you can do with it and it just WORKS! I have used several other channel managers/property management systems and they all never seemed to rise to a level of just being acceptable. Lodgix hits that ball out of the park everytime! Response by the team is also stellar. Not only is their response time great...they are also helpful. Unlike most service providers, they answer the phone or email real fast, but they keep you going in circles for hours and days before a resolution is met, if ever. Go with Lodgix...they really cant be beat! Cons I have been using for over 3 years now and I am still learning everyday something new. That is how in depth this software is. Of course you can get up and running within a day or so...but then you start to add layers on top of layers and that takes time. So dont let that hold you back. It takes time to make something meaningful happen. Review Source MD Michael D. Owner Real Estate Used the software for: 1-2 years ### "Good starter VR Mngt tool but better options, for me, out there. Review based on usage 2 years ago." October 13, 2022 4.0 I liked the product as I was starting out automating my Vacation Rentals. However, as I got better I found another program with more features at a lower price (OwnerRez). Pros UI and functionality are simple enough to get started managing your vacation rentals and interfacing with the OTA's. Cons Support (CS) was spotty and the pricing model (% of sales). Reason for choosing Lodgix It seemed to be the best choice for price/functions/performance at the time. Review Source SP Sam P. property manager Used the software for: ### "Too many great things to say about Lodgix" April 25, 2013 5.0 The fact that you can see availability at multiple properties on one page is what drew me to Lodgix. After much searching for a booking calendar that would make things easier rather than just work for me, I got a free trial. I have never looked back....as with anything that makes life easier in the long run, there is a set-up period that can be tedious with lots of data entry. Even this they make quicker by allowing you to easily copy any relevant input from one property to another. With a busy season approaching I was eager to skip things and just get the basic calendar online. It is only as and when I have had periods of time to browse through the site that I have implemented more and more of the settings available. Each one makes my life easier and frees up more of my time in the long run. It seems that everything has been thought of, and if I think of anything that would be useful to me personally Brent invariably makes it happen! I cannot recommend Lodgix highly enough!! Pros The support is phenomenal - questions are answered and problems are often sorted in minutes rather than the days you usually have to wait on other websites. I am EXTREMELY technically-challenged but with the awesome and extremely detailed manual (and often Brent's help) have been able to get to a point where I am confidently able to run more and more of my business directly through Lodgix, using my iphone or ipad as much as my desk computer. This is important to me as I manage 20 + villas as well as take bookings for them - so I don't necessarily have enough time at my desk as I could do with! I can now write up and send out invoices or receipts from my phone as I sit in line at the bank. I reckon I am still only utilizing about 25% of the settings and modules available with the general subscription, I discover new time-savers constantly. The site is extremely well set out too - easy to access anything anytime and go from one screen to another. Cons Any problems that I have encountered have generally been because of our somewhat remote location in the Caribbean. Most of this been overcome however. Review Source BR Bob R. Owner Hospitality Used the software for: I used a free trial ### "Do not use" January 25, 2018 2.0 None waste of my time and poor customer service Pros After a long set up process I got everything up and running on my site after a small set up issue... Cons I made the mistake of asking one question regarding an issue with the WordPress install and they responded by saying maybe I shouldn't try to learn WordPress, which as network admin, I already know WordPress, but suggested I go to wix and have them build a site and drop the html into my site. Worst advice anyone could give and when I responded I don't need to LEARN WordPress and if the WordPress plug in doesn't maybe I should move on and the owner responded yes I should just move on. So with those great customer service skills I don't see why anyone would use this software. I own a large property management company and pay a lot for my software and wanted to this out. Now I know and will stay with what I have. \[This review is of the Free Trial\] Review Source Response from Lodgix.com February 1, 2018 This particular individual was not a Lodgix subscriber. The individual had one property and was extremely rude to our support staff. There are many smaller platforms that work great for small accounts with less than 3 properties. Due to channel restrictions Lodgix in many instances is just not a great fit for those with <3 properties. This individual clearly needed technical hand holding and so we kindly suggested that he try a couple of other platforms that cater to individuals who don't understand all the technical nuances of wordpress and who cater to smaller companies. This did not sit well with this customer and I guess it upset him even though it was our intention to only steer him in a direction where his expectations would be met and happiness would result. He was a trial subscriber for less than 24 hours and does not represent the many 1000s of satisfied customers that are illustrated in the other reviews present here. Thanks! Lodgix Denise A. Owner/Manager Hospitality Used the software for: I used a free trial ### "Top contender" November 25, 2019 5.0 Overall a fabulous option for property managers with Vrbo accounts with 5+ properties Pros ~Excellent help sources--documents, videos, awesome chat support ~Very easy to import properties from Vrbo--most only import from AirBnb or you have to copy/paste all the info manually ~I really liked the invoice layout--one of the few that shows each night's price, most only show the total rent cost ~Capability to actually NAME fees and configure how they're applied ~Very customizable and detailed dashboard ~Customizable calendar colors to view payment and reservation status at a glance ~One of the very few which shows rates on the calendar and highlights Fri/Sat for weekend nights (most mark Sat/Sun which isn't correct for most of us) ~Some cool reports esp Inquiry ROI and comparative reports ~Can export reports as PDF or Excel instead of only CSV Cons ~No centralized inbox for Vrbo inquiries unless you can use the XML feed (5+properties under 1 account) ~1% fee for Airbnb reservations and 2% for Booking.com/Expedia ~Wish I could customize reports by being able to select fields Review Source SR Sean R. Property Manager Real Estate Used the software for: Less than 6 months ### "Good, but not great." December 14, 2017 3.0 One of the few affordable hosting services that has full integration with both Homeaway and Airbnb simultaneously. Unfortunately, the lack of dynamic rates or rate imports and other features makes it not a good option for me. Pros Easy to integrate with major channels like Homeaway and Airbnb. Sync availability, rates, and listing details from one source. Flat fee per listing makes it affordable. Cons Airbnb integrations incurs an addition 1% charge. No native messaging through the Lodgix app. Slow customer service can take hours to respond through online chat. Pretty confusing interface makes certain features hard to find. No dynamic pricing support. Lacks integration with some smaller channels. Review Source Response from Lodgix.com December 15, 2017 Hello, thanks for taking the time to review Lodgix. It is true that we do not currently support dynamic pricing. To date the data just isn't there to say it's a must have for the typical vacation rental pm. Many who have tried it, have stopped using it. Another consideration is that dynamic pricing creates confusing interfaces and adds more complexity than may be desired by most of our customers. That being said we are actively exploring (and coding) to support dynamic pricing should it become a valuable tool in the future. If you read our reviews, one of the most noted themes is our great customer service. I am sorry you did not experience that, our average response time is 12 minutes for all online tickets. In reviewing your acct, you were only a trial subscriber for 3 weeks, and I don't see that you scheduled any training, nor did you submit any formal support tickets, perhaps that was the problem! Either way we will review our processes to try and get better! KB Kim B. Owner/Operator Hospitality Used the software for: 1-2 years ### "Excellent Channel Manager and Booking Program for Vacation Rentals" August 29, 2016 4.0 I've been in the vacation rental industry since 1996, and have heard many stories about difficulties with channel management systems. I've been very happy with Lodgix, and never hesitate to recommend it to my colleagues. Pros The software is consistent, and is a good system. Brent and his team are always working to upgrade and update, and it's much appreciated. I've never received a complaint from a guest regarding the booking system, and if you regularly deal with vacation rental guests you know this says a lot about Lodgix. The team are always extremely quick to respond to questions and issues. I have been very impressed. Cons Customizations regarding the plug-in use for your own website. That being said, I work with a web developer who, while sometimes gripes about the ability to customize the Lodgix application for your own website, admits that Lodgix is one of the best channel manager programs to use with your own website. My only other issue would be updates to the user manual and search-ability issues within the manual. The good news is that the team is continually working on upgrades regarding these issues. Review Source RL Robert L. Managing Owner Hospitality Used the software for: 1-2 years ### "Best booking management platform out there!" August 30, 2016 5.0 We've been on Lodgix for over a year now. We love it! Both before getting Lodgix and since then, I have tried other booking management platforms. This one is more functional and easier to use than all the rest. Pros Ease of use. Love the availability calendar where we can see all the properties at once. In particular, I like how the reservation bar shows a different color based on the payment status (red=not paid, yellow=partial payment, green= paid). Lodgix allows lots of flexibility with respect to entering different fees (rental fee, tax, service fees, cleaning fees, etc.) You can set defualts as well as add charges at the time entering the booking. Other platforms I demo'd were much more confusing with respect to entering booking and payment details. I also love the Facebook page interface. Our own website isn't up and running yet. But, we were able to easily set up a Facebook page fed by Lodgix that makes us look professional and legit right off the bat. Cons The user interface for entering rates is a bit cumbersome. The developer has told me they plan to improve that in the near future. Review Source PH Paul H. owner Hospitality Used the software for: 2+ years ### "Unbeatable Software" August 30, 2016 5.0 I manage 15 short term rentals and Lodgix has made the whole process seamless. I can now do all reservation work from my smart phone almost as easily as from my computer! The software is completely geared toward simplicity and functionality and I can't imagine going back to my days before Lodgix. Pros Very simple to use, both for me and for my customers. Fully featured, there is nothing essential that I desire that it doesn't offer me. The way it is able to integrate with vrbo is a huge plus so I only have to edit rates, photos, and property details in one location. Also, the credit card processing integration is the best I have every used and carries the lowest rates, and I have tried a lot of them over the 18 years I have been in business. The damage insurance offering is awesome, too. If I ever have questions I just submit a support request and the response is always amazingly fast, with simple explanations. Cons Can't think of anything! Review Source JT Justin T. Owner Real Estate Used the software for: 1-2 years ### "Lodgix is the best short-term rental management I’ve found!" November 7, 2019 5.0 We’ve had an easy time with this well-thought out software...compared to the other company we used prior, this software is a dream to implement and use - great tech support too! Pros Ease of use and functionality are 5 stars! Cons Lacking some accounting functionality (balance brought forward) that I’m told will be implemented soon. Reason for choosing Lodgix We had an associate that highly recommended it when she heard the issues we were having with Kigo, coupled with lack of tech support to rectify them. I looked up the specs and immediately began the switchover! I highly recommend Lodgix! Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Lodgix was much more user-friendly and the tech support is far superior! Review Source AB Azalea B. Property Owner Used the software for: ### "One word IMPRESSIVE!!! " September 3, 2011 5.0 I did some extensive research on the internet for vacation rental software without success until I found Lodgix.com Website I immediately downloaded the free 30 day trial. One night, shortly after registering I was struggling with setting up my weekly, daily rates, learning the software, etc. I received an email from Brent M. Kleinheksel (President) of Lodgix. Brent jumped in and started helping me configure my weekly, monthly rates for my vacation rental. I was surprised, extremely impressed and thankful! Brent was obviously engaged and willing to spend the time necessary to ensure I was successful with setting up my vacation rental software. Phone calls and emails are always answered, quickly. At this point, I was convinced this is the software I am going to use for my online vacation rental management software. I would highly recommend Lodgix.com vacation rental management software! Pros \* Lodgix.com vacation rental management software on a scale 1 (worst) - 10 (best) Lodgix.com rates 10+++, \* The software has an intuitive interface \* Guests can easily reserve and book a rental online \* Outstanding Customer Service \* Lodgix is highly professional and attentive management team committed to the highest standards of service \* Problem-solving strategies with online documentation \* Lodgix vacation rental management software is the best software on the market! Cons NO CONS, JUST PROS! Review Source Response from Lodgix.com September 4, 2011 Hi Azalea, thanks for the kind words. We do try hard to get folks over the hump and on the road to vacation rental success. We encounter so many customers who've been given bad advice or just plain been intentionally misled. We try to use our collective experience to simply show our customers what works and in EVERY instance it's done by keeping processes simple and actually answering the phones and emails when problems arise. Too many companies these days shy away from direct customer interaction because it's expensive, but without it I just don't see how a company can put out a great product. Thanks again for your kind words and congrats on your first rental! JC Joseph C. Owner Hospitality Used the software for: 2+ years ### "Lodgix Rocks" August 31, 2016 5.0 I've been using Lodgix for years and it makes booking and accounting a breeze. Calendar integration with major websites like VRBO, TripAdvisor and others ensures that potential guests can always see current room availability. Multiple reporting options lets me gain valuable insights about booking patterns that helps me set prices and maximize bookings. Pros Here's the best part: If you have a question or problem the support is supper responsive. They even take your input for new features. On one occasion I told them I needed to be able to sort a report by a certain field that wasn't available in a report and they added it to a downloadable spreadsheet that day. Try getting kind of service anywhere else - you won't find it. Cons There's really no down side. The Lodgix team is constantly adding new features. The on con, if any, is that I rent too few rooms to take advantage of all the neat features they offer. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.