--- title: "Qualaroo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qualaroo Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/114046/Qualaroo/" page_type: "product" language: "en" --- # Qualaroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qualaroo ## What is Qualaroo? Qualaroo is a cloud-based CX optimization software for mapping customers' journeys across various touchpoints to discover their motivations and fears. You can target visitors at precisely the right time with focused surveys to understand their pain points & issues. Use pre-built templates, question branching, and advanced audience targeting to design relationship and transactional surveys for measuring customer experience. Study the feedback with the AI-powered data analysis engine to improve CX ## What is Qualaroo used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19.99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualaroo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=Qualaroo) ## Qualaroo Overview Updated August 2026 AI summary Qualaroo enables organizations of all sizes to gather and analyze customer feedback across web and mobile platforms, supporting customer experience, engagement, and market research needs. With features like customizable surveys, NPS structure, sentiment analysis, and real-time analytics, it helps teams manage feedback and uncover insights to refine user journeys. Deployment is available via cloud, web, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualaroo 4.7 (21) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $19.99 Other Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (21) Ease Of Use 4.7 (10,493) Value For Money 4.7 (19) Value For Money 4.5 (6,530) Customer Service 4.7 (19) Customer Service 4.5 (5,839) ## Qualaroo alternatives [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Qualaroo Overview ### Which roles and teams benefit most from Qualaroo? Qualaroo is most used by marketing teams, digital marketers, SEO specialists, and ecommerce consultants who need on-site surveys to capture visitor intent, test messaging, and improve conversions. Customer experience managers, founders, and operations or product-minded roles use it to gather feedback, uncover friction points, and guide website, content, and customer journey decisions. Answer based on 21 reviews Overview ### What company size and specific industries is Qualaroo built for? Qualaroo is designed for small, mid-market, and enterprise teams that need to run user research quickly and at scale. It is especially suited for UX design and user research functions across software, digital product, and other customer-facing industries where gathering user feedback is part of the product development process. Features and Usability ### What are the key features of Qualaroo? Qualaroo offers surveys and feedback tools including NPS survey structure, pulse surveys, anonymous feedback, and site intercept survey. It also includes conditional logic, question branching, customizable questions and templates, multi-channel distribution, real-time analytics, sentiment analysis, and website integration for collecting and analyzing customer input. Pricing ### How much does it cost and what fees or limitations are included? Qualaroo starts at $19.99 per month for the Essentials plan, with a free version available. Business costs $49.99 per month, and Enterprise is $149.99 per year with annual plans only. Reviewers say paid tiers can feel high or overpriced, and the free version has limited integrations. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Qualaroo integrate with? Qualaroo integrates with over 10 third-party tools, including analytics, CRM, marketing, and team platforms such as Adobe Analytics, Fullstory, Google Analytics 360, HubSpot CRM, Salesforce Sales Cloud, Intercom, Mailchimp, Marketo Engage, Slack, Tableau, and Zapier. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Qualaroo offer? Qualaroo provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, self-paced learning, and reference material for teams that need help understanding features and getting started with the product. Getting Started and Support ### What customer support options does Qualaroo offer? Qualaroo provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the customer service team as friendly, informative, and helpful, with interactions that feel attentive and positive. Support is presented as accessible across several channels for getting product guidance and resolving questions. Answer based on 1 reviews ## Features AI summary Based on 3,742 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Qualaroo supports all three of the features reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, organize and respond to feedback more effectively, and track trends through data, giving teams clearer insight into customer needs and experience improvements. Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Forms 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Fields 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Survey/Poll Management 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create and administer polls and surveys Qualaroo 70 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Content Creation: The ability to create unique content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.7 (19) Free Version [View pricing plan details](https://www.capterra.com/p/114046/Qualaroo/pricing/) Free Plan $0.00 Essentials $19.99 Flat Rate,Per Month It includes: - 1000 email sends and unlimited responses - Unlimited Forms & Surveys - Unlimited Ready-to-Use Questions - Unlimited Administrators/Creators - Unlimited AI Help to Create Surveys - High Delivery Emails - 100+ ready-to-use templates - 20+ question types - Create Scored Surveys - Branching & Skip Logic - Respondent email notification - Reports & Analytics - Branding Business $49.99 Flat Rate,Per Month It includes: - 5000 email sends & 100k pageviews - Unlimited Responses - Unlimited Nudges Surveys - Unlimited Link Nudges - NPS Surveys - Feedback Button & Sidebar Form - Mobile Nudge - Nudge Placement - Nudge for Prototypes - Customizable Questions - Exit Intent Survey - Show relevant questions - Targeting - Basic Integrations - Data Export - Accept File Uploads - Multi-Lingual Surveys Enterprise $149.99 Flat Rate,Per Year It includes: - Custom email sends & pageviews - Unlimited Responses - Unlimited Domains - Unlimited Users - Sentiment Analysis by IBM Watson - In App SDK (iOS and Android) - NPS Nudges - Report and Design APIs - Advanced Targeting & Custom Variables - Advanced Integrations - Roles and Permissions - Organization-wide collaboration - API, Callbacks & Webhook - SAML, SSO - Personalize with Hidden Fields - Custom License - Enterprise Security - Enterprise Concierge Support - Dedicated Remote Training & Account Manager Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating 5(15) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ahsanul H. CEO and Founder Information Technology and Services ### "User-Friendly And Effective For Customer Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 17, 2026 We use Qualaroo to survey our customers at the right time. Pretty simple to setup and the pop-up and nudge surveys feel seamless and not overly invasive. We have had it for Post Purchase Feedback, NPS and CSATs and the targeting options like page level, exit-intent and behavior based triggers has been really helpful. It's a report that provides enough details to target pain points without adding a burden of overhead work on the team. Pros Simple survey creation, looks like a million bucks, terrific targeting capability (revisit questions), very solid mobile experience, and easy to understand reporting. Cons The white-label branding options work well for teams that want the surveys to be more on-brand, but could be a little less rigid. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Information Technology and Services ### " Collects contextual feedback without disturbing customers." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 26, 2022 We wanted to reduce the bounce rate from our website pages, such as articles and product pages. We deployed pop-up surveys on these pages, asking people what was missing or what they would like changed. The feedback was helpful, and we also didn’t have any problem sharing the feedback throughout the company, thanks to many integrations. Pros The NudgeTM surveys are very effective in gathering on-site feedback from visitors. The surveys are easy to create with templates and also offer integration with different tools like HubSpot, Slack, Salesforce, and many more. Cons I wish they had more pricing options. The current ones could be out of budget for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dhritraj J. Marketing Associate Education Management ### "Advanced targeting is a hit!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 8, 2022 The fact that my team can apply branching and skip logic to make surveys more relevant and contextual is remarkable. We can now set different triggers for our surveys and target specific website visitors. Pros Setting triggers, templates, multiple-language support, and more. Cons The pricing could be more diverse. Overall is good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deepabali S. Digital Marketer Education Management ### "Impressed with advanced reporting, targeting, and the awesome Sentiment analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2022 Had an amazing time using the tool. It has a huge question library and survey templates which made it easy for us to create and deploy surveys in real time. Pros We were blown away by the sentiment analysis feature that analyzes customers written responses and tells you the general customer sentiment the feedback displays. Cons No cons yet. The tool is very impressive compared to the other survey tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shashank C. Digital Content Specialist Marketing and Advertising ### "Great product for multi-channel surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 17, 2021 The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly. Pros Supports surveys on our iOS app, android app, and website so we don't have to use multiple tools. Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes. Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically. It saves hours of manual work. Cons We cannot create in-depth custom dashboards and charts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rishi A. SEO Manager Information Technology and Services ### "Easy to conduct real-time on-site and in-app surveys." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2021 We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues. Because we are a startup, verbatim feedback means a lot, and advanced reporting with the Sentiment Analyses was a big help in procuring actionable insights. Pros Support for surveys in 21 languages. I like how the tool integrates with so many third-party tools and avoids data silos. Cons Dashboard UI is confusing and underwhelming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. foster S. Digital marketer Marketing and Advertising ### "Honest Qualaroo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2021 I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast. Pros Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction. Cons The visuals on the dashboard should be worked on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Thanks for sharing your review on Qualaroo DJ Diksha J. Market Research Assistant Information Technology and Services ### "Easy to install and create excellent surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2021 Installing parts always gives me a headache but it was different with Qualaroo. Its a simple tool that is easy to install and setup. It was easy to create surveys as well with many templates and different question types. I also appreciate tool support 21 languages. Pros I liked advanced reporting, branching and skip logic for the surveys and also the pop up surveys. Cons It would be great if they had industry specific templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sagar S. Manager Hospital & Health Care ### "Great templates to survey customers from the get-go." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 My overall experience was very positive since the tool performed exceptionally and fetched better results than expected. Pros With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible. Cons I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2021 Thanks for sharing your views on Qualaroo. KS Karmaveer S. Marketing and Sales Department Information Technology and Services ### "Easy to use for collecting real-time feedback with sentiment analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2021 Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing. Pros Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away. Cons The price of the tool is a bit on the higher side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2021 Thanks for sharing your review on Qualaroo. [View all Reviews](https://www.capterra.com/p/114046/Qualaroo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.