# Qualaroo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Qualaroo Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/114046/Qualaroo/pricing --- # Qualaroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qualaroo ## What is Qualaroo? Qualaroo is a cloud-based CX optimization software for mapping customers' journeys across various touchpoints to discover their motivations and fears. You can target visitors at precisely the right time with focused surveys to understand their pain points & issues. Use pre-built templates, question branching, and advanced audience targeting to design relationship and transactional surveys for measuring customer experience. Study the feedback with the AI-powered data analysis engine to improve CX ## What is Qualaroo used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $80 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qualaroo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=Qualaroo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qualaroo 4.7 (20) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $80 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (20) Ease Of Use 4.7 (175) Value For Money 4.7 (18) Value For Money 4.3 (119) Customer Service 4.7 (18) Customer Service 4.8 (157) ## Qualaroo alternatives [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (2,812)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey/Poll Management 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create and administer polls and surveys Multi-Channel Distribution 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Predictive Analytics 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Question Library 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews Qualaroo 70 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Capability of a software or system to make decisions and perform actions based on specified conditions The ability to create unique content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.5 (19) 4.5 Based on 19 reviews ## Pricing Value for money 4.7 (18) Free Trial Basic $80.00 Flat Rate,Per Month Value for money 4.7 (18) 4.7 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (18) 4.7 Based on 18 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(14) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Software Engineer Information Technology and Services ### " Collects contextual feedback without disturbing customers." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 26, 2022 We wanted to reduce the bounce rate from our website pages, such as articles and product pages. We deployed pop-up surveys on these pages, asking people what was missing or what they would like changed. The feedback was helpful, and we also didn’t have any problem sharing the feedback throughout the company, thanks to many integrations. Pros The NudgeTM surveys are very effective in gathering on-site feedback from visitors. The surveys are easy to create with templates and also offer integration with different tools like HubSpot, Slack, Salesforce, and many more. Cons I wish they had more pricing options. The current ones could be out of budget for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dhritraj J. Marketing Associate Education Management ### "Advanced targeting is a hit!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 8, 2022 The fact that my team can apply branching and skip logic to make surveys more relevant and contextual is remarkable. We can now set different triggers for our surveys and target specific website visitors. Pros Setting triggers, templates, multiple-language support, and more. Cons The pricing could be more diverse. Overall is good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deepabali S. Digital Marketer Education Management ### "Impressed with advanced reporting, targeting, and the awesome Sentiment analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2022 Had an amazing time using the tool. It has a huge question library and survey templates which made it easy for us to create and deploy surveys in real time. Pros We were blown away by the sentiment analysis feature that analyzes customers written responses and tells you the general customer sentiment the feedback displays. Cons No cons yet. The tool is very impressive compared to the other survey tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shashank C. Digital Content Specialist Marketing and Advertising ### "Great product for multi-channel surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 17, 2021 The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly. Pros Supports surveys on our iOS app, android app, and website so we don't have to use multiple tools. Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes. Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically. It saves hours of manual work. Cons We cannot create in-depth custom dashboards and charts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rishi A. SEO Manager Information Technology and Services ### "Easy to conduct real-time on-site and in-app surveys." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2021 We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues. Because we are a startup, verbatim feedback means a lot, and advanced reporting with the Sentiment Analyses was a big help in procuring actionable insights. Pros Support for surveys in 21 languages. I like how the tool integrates with so many third-party tools and avoids data silos. Cons Dashboard UI is confusing and underwhelming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. foster s. Digital marketer Marketing and Advertising ### "Honest Qualaroo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2021 I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast. Pros Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction. Cons The visuals on the dashboard should be worked on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Thanks for sharing your review on Qualaroo DJ Diksha J. Market Research Assistant Information Technology and Services ### "Easy to install and create excellent surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2021 Installing parts always gives me a headache but it was different with Qualaroo. Its a simple tool that is easy to install and setup. It was easy to create surveys as well with many templates and different question types. I also appreciate tool support 21 languages. Pros I liked advanced reporting, branching and skip logic for the surveys and also the pop up surveys. Cons It would be great if they had industry specific templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sagar S. Manager Hospital & Health Care ### "Great templates to survey customers from the get-go." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 My overall experience was very positive since the tool performed exceptionally and fetched better results than expected. Pros With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible. Cons I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2021 Thanks for sharing your views on Qualaroo. KS Karmaveer S. Marketing and Sales Department Information Technology and Services ### "Easy to use for collecting real-time feedback with sentiment analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2021 Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing. Pros Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away. Cons The price of the tool is a bit on the higher side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2021 Thanks for sharing your review on Qualaroo. SS Sugandh S. Marketing Head Information Technology and Services ### "Effortlessly gauge if a customer is happy or not" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2021 In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not. This AI-powered sentiment analysis feature automatically calculates the sentiments behind the phrases used by the customers as a part of survey responses to understand their positive and negative feelings. Pros No doubt, the USP of this customer feedback is its AI-powered sentiment analysis of the free-form text responses to understand customer’s feelings. Cons There could be more advanced analytics for further in-depth assessment of survey responses, other than just identifying emotions like happiness, anger, joy, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2021 Thanks for sharing your review on Qualaroo. [View all Reviews](https://www.capterra.com/p/114046/Qualaroo/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)