--- title: "BookingSync Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BookingSync the right Vacation Rental solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/114051/BookingSync/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- BookingSync 4.4 (56) [View alternatives](https://www.capterra.com/p/114051/BookingSync/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of BookingSync Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: I used a free trial. “Additionally, the detailed analytics and reliable customer support provide valuable insights and assistance, enhancing overall property management efficiency.“ October 4, 2024 Yohan S EngineerFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “BookingSync synchronization problems occur regularly“ January 31, 2025 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: I used a free trial. “The seamless integration with multiple booking channels makes managing listings effortless.“ October 4, 2024 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: I used a free trial. “Multiunits are not managed.“ October 4, 2024 Yohan S EngineerFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “BookingSync is very easy to administer and quite user-friendly.“ January 31, 2025 BH BH H OwnerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible.“ April 22, 2021 ## Showing most helpful reviews Showing 1-25 of 56 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Co Owner Used the software for: Less than 1 year ### "I use this software to manage two properties. " June 20, 2018 4.0 Allows me to publish my properties on various platforms and easily manage availability. Pros I think the customer service is great, and anytime I've had a problem the team has ben quick and friendly to help out. Cons For me the cost is a bit too high, though for other users with more properties, this probably isn;t an issue. Review Source Verified Reviewer Engineer Used the software for: Less than 1 year ### "Good user-friendly booking tool" February 3, 2025 4.0 Pros BookingSync is very easy to administer and quite user-friendly. Cons BookingSync synchronization problems occur regularly Review Source R Reviewer engineer Used the software for: Less than 1 year ### "Terrible - full of bugs - the customer support doesn't exist !! Slow/not effective !!" September 27, 2017 1.0 Bookingsync is trying to grow becoming a full feature PMS and become a Channel Manager too. Every potential customer probably is looking for a good, not expensive one step solution. Vacation Rental business is booming so probably their business is booming too. From all these facts probably starts the problem. I started to be an Host on Airbnb 6 years ago and at that time I was romantic … My customer should appreciate my rentals because so ….. nice and different !!!! Also if not really ,,,, Now we have procedures giving a service level as 5 stars hotels and we invest a lot of money every year to improve… I hope Bookingsync will grow enough to improve their procedures. Actually they are not big enough for what they want to be and don’t have a good customer service. Is difficult to have a good customer service if you don’t have well trained/skilled people or the good one is busy …. but remember!!!! if after one month your ticket is not solved don’t try to make pressure. Go to be against your interest because they are touchy. I usually suppose that if I’m paying i'm the customer and someone is the service (is usually named customer service) and a customer have some rights too …. but is not a general rule….. Cons Working with Bookingsync I discovered that if something is going wrong you easily loose more money than what you pay for them!!! I had wrong prices for bookings - has been so difficult to complete a cancellation procedure to have the calendar free again - I had rentals disappeared on Airbnb (offline) without a warning from anyone (I discovered by myself) because a “general error from Airbnb” (Airbnb has been for so long my main income so to be offline in April in Airbnb means to have a true problem). And anyone will ever recognize his mistake!!!! Or hurry up if something is really urgent !!!! Also for small things takes time. At the beginning I was not able to see the lateral menu in the browser (both Chrome and Safari) in portrait view on my iPad. Has taken more than one month to arrange !! I liked so much HomeAway because they are professionals: after the connection someone has TESTED everything with me: calendar - prices - payments - procedures. In Bookingsync they suppose to be perfect and anyone will ever test anything before to go on production !!! I had the feeling to be alone. And testing myself I found so many bugs !!! Connecting Booking.com I had the "extra guest fee” set wrong for 2 months. So I sold a rental for half the right price many times. I discovered the problem by myself !!! The notification system of Bookingsync is a good idea but you don’t really control what’s happening. You don’t know if the customer receive the message in his mail or inside the communication system of the channel and how he visualize the message. So if you have an hyperlink in html version the message can be viewed as plain text !!! and the hyperlink not working. I’m living everyday running behind my customer trying to get always 5 stars reviews to be a SuperHost on Airbnb. Do you want to know the end of my story??!! I made a bad review on Capterra where at the beginning I found Bookingsync and after 2 days they asked me to close my account in 4 days. Review Source R Reviewer Director of Technology and Marketing Used the software for: Less than 1 year ### "Everything we needed, and there's plenty more to come!" May 17, 2017 5.0 We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year. In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back. The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss. When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions. When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that! One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them. You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves. I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties. I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time. It's also cheaper than what we were paying for Kigo, for a much better product in my opinion. Pros Ease of use and getting setup quickly Excellent customer support Flexibility of add-on software and integrations Great looking website out of the box with excellent SEO functionality built in Cons Needs more features like reporting (but that's coming) Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great product and great service" February 13, 2017 4.0 What I like most about BookingSync is the ability to customize it (most of it) for our needs; including synchronization to other distribution channels and websites, pulling data into our backend database with their free API and using Apps such as Notifications to automate communications with our guests and owners. Plus having complete control to customize our website as we see fit is a huge benefit. There are a few features that are missing, such as a advanced property management, a more in-depth guest management and housekeeping, but their list of Apps is growing and hopefully in the future they will offer something. In the mean time, we are able to get around this with their data synchronization to our in house applications. The fee for the service is a fair monthly fee based on number of properties in your account, which I feel is a much better method vs taking a large commission from our bookings like some competitors do. Their support - even while being through a messaging app without the ability to call in, is also top notch. I feel their documentation for some features, such as the Notifications app for example needs improvement, but they are quickly adding features and I know they will update their documentation in the future. Overall, they have been a great team to work with and have helped us out when needed. I highly recommend bookingSync for any vacation rental company or individual home owner of multiple units. The common features are easy to use and quick to setup. Pros Ability to customize it for our needs. The biggest winner is the ability to customize our own website as we see fit. Cons Needs more documentation and a larger app section, which I know will come in time. The home owners section needs expansion, Notifications is a little confusing and needs documentation and we need more in-depth guest management (for instance fields for spouse, children, anniversaries, - more so than the one notes field). Review Source R Reviewer Owner Used the software for: 3-5 years ### "User since 2015, now we are done." April 27, 2021 2.0 Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible. Pros Back in 2015 I could get in touch with \[SENSITIVE CONTENT HIDDEN\] about all the bugs, work them out, find solutions. The website feature was great, then went down hill. Well, everything went down hill has they didn't scale properly. Cons This product just doesn't scale to hundreds of properties, today we use Cloudbeds, not perfect, but very happy. Review Source VR Verified Reviewer Senior Property Manager Used the software for: Less than 1 year ### "25 Days of Nightmares and Counting - Vacancy Rate Skyrocket to 60% and still increasing" December 23, 2018 3.0 In conclusion, if you are ready for a real challenge specially if you manage several properties, I only manage 16 and it has been a challenge for me, I hope at the end I can come back here and update my review to say it was worth it but so far I unfortunately can't say that, I just now was with Airbnb on the phone for an hour because guests are trying to book my properties but they are getting an error saying that the property is unavailable. I looked at my booking.com account rates to make sure it was good since no bookings are coming thru and to my surprise they are showing very old and really high rates, so my rates are not updating on booking.com either. I am spechless right now, specially because my setup was "COMPLETED" around Dec 1st as previously mentioned, I opened a ticket, attached the appropriate print screens, I requested to speack with the head of the company, and since I know they will take a few days to respond and honestly at this point with my vacancy rate increasing like never before I decided to document my experience on here to alert others who are planning to sign up to know what to expect and to also get the attention from the executives of BookingSync and hopefully ALL this issues can finally be resolved, and someone needs to be held accountable for all the revenue I have lost this month due to all these errors preventing me from getting bookings. Thank you Pros \-Friendly staff like -Several nice apps to extend functionality -Connection available to main channels -Their new inbox is a great feature (Only avl for airbnb and HomeAway) -Easy to connect with zapier to extract your data and connect other tools. Cons \-Very expensive onboarding, unorganized and unfinished, declared as completed around Dec 1st, you are told that BookingSync will handle everything for you, BUT... -2 Weeks later and my website was still not working, unable to take reservations or payments. -Got double booked twice as the connection with HomeAway is still not completed 25d later by HomeAway and icals were not linked by BookingSync team. -The synch connection with Airbnb takes hours to update a photo or a simple description update. -Stripe account was not working almost 2-3 weeks later -Small requests to update logos on the page and the emails not completed almost 2-3 weeks later -Rates not updating correctly on Airbnb from their internal PriceLabs and Wheelhouse apps. -Started using their rates table and after many days of playing with it I was able to get it to work. -Some apps were showing errors 3 weeks later like their Invoice app, so I was unable to use it. -Booking.com account still today with incorrect very old high rates. -Bookings appear and disappear from my calendar without explanation, without names or data. -Most support members takes around 2-3 days to get back to you about any ticket usually with more questions about the issue instead of providing us with a solution or some kind of insight, making the situation even more challenging. I must have almost 10 tickets opened already, I have used other PMS in the past and never had to open so many tickets. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Bad support and documentation" July 10, 2018 3.0 The synchronisation of availability and pricing of your properties/listings between platforms such as Airbnb and Booking.com Pros Once everything is configured, it works fine. However, to get you listings (properties) synchronised with Airbnb, Booking.com and others, it takes quite a bit of effort. Cons Their support is very slow to respond and it takes sometimes days! to resolve issues. The system is complex and it takes a lot of time to communicate with the support team (if they respond) to resolve issues. No mobile or responsive app as well. Overpriced. Review Source Ana L. Owner Used the software for: I used a free trial ### "Only Trial" December 10, 2018 5.0 Pros I like most of the features from this software, but they're only for United States. I had to choose another one. Cons The software is basic and it's oly prepared for american market. Review Source Verified Reviewer Customer Care Specialist UK Used the software for: Less than 1 year ### "Top class customer service" December 3, 2018 4.0 Pros Apart from being very easy to use , i love how easily and freely we can customize our website , but the best part is the customer support, truly wonderful Cons Sometimes it's a little bit buggy but nothing out of the ordinary Review Source R Reviewer Gérant Used the software for: 3-5 years ### "Notre expérience avec BookingSync \[sensitive content hidden\] " September 23, 2025 5.0 Après 6 ans d'utilisation, le logiciel nous apporte des solutions techniques et commerciales satisfaisantes et propose chaque année des améliorations et ajoute des partenariat avec d'autres prestataires liés à la location courte durée Pros La synchronisation des annonces sur les plateformes utilisées concernant le descriptif, les images et la mise à jour des calendriers Cons Un référencement du site internet plus difficile à faire par notre prestataire externe en raison d'éléments techniques. Review Source BN Benjamin N. Directeur Used the software for: 3-5 years ### "Service extrêmement cher" June 20, 2022 2.0 Pros l'ergonomie du site web pour les réservations en direct est très réussi Cons Ils ont décidé du jour au lendemain de passer d'une formule à prix fixe à une formule au pourcentage du montant des locations. C'est un racket !! Review Source R Reviewer CTO / Admin Used the software for: Less than 1 year ### "Easy to use, limited features, flexible/open interface, solid customer support" January 29, 2018 4.0 Flexibility to build our own applications on top Pros API interface open for users, allowing integrations with external apps (e.g. through Zapier or with private apps. Customer support is responsive, usually responding within few hours. Cons Limited features, this PMS provides rather basic functionality and the features are limited to core functionalities. Review Source R Reviewer Owner ### "Totally transformed the way we work" May 17, 2017 5.0 Some months ago we decided to give a vacation software company a try. Of course we were not sure which one to use. We could not be more highly delighted that we choose Bookingsync. We now feel part of a family and a team that goes above and beyond to assist us to get to the top. Their customer service, expertise and direction has really got on the right track to be enormously successful... Due to the fantastic website that we are building with Bookingsync, we have almost transformed overnight. I have no hesitation to recommend Bookingsync to everyone, just give it a try and you will never want to give it up. Review Source R Reviewer Manager ### "BookingSync boosts productivity and managing of our cleaning team!" May 17, 2017 5.0 We have a professional cleaning service specialized in cleaning villas in Lefkas, Greece. 11 of our clients are using BookingSync and they gave us dedicated access to their calendars which let us know when guests depart and arrive, all their special needs (extra bed, baby cot), e.t.c.. It save us a great deal of phone calls, time and minimizing mistakes. My clients are happy because their guests are happier. We will strongly insist to the rest of our clients to also adopt BookingSync for the next season! Review Source R Reviewer ### "Best software for Vacation Rental agencies" May 17, 2017 5.0 After to be stumbling for months in search of a comprehensive system of reserves adequate for my needs, I discovered BookingSync. Not only met my expectations but greatly exceeded that. Support, functionality, adaptation and constant innovation are, in short, everything you need to start a short term rental business . Therefore, I have only good words for BookingSync and I can only recommend it. Thanks for a great work! Boris Otte Amsterdam Review Source R Reviewer Owner ### "Extremely useful tool for property owners" December 22, 2010 5.0 A must have tool for every property owner with at least one listing in the portals that it synchronizes with. Pros Very easy to use. It saves me a lot of time with the synchronization and it helps me organize my clients and my bookings. It makes my listing to be always between the firsts in the portals, so helps me to book more. Cons Nothing so far. Review Source R Reviewer ### "Easy setup and adaptability" May 17, 2017 4.0 The system was easy to setup and is adaptable . The help desk is really helpful and quick to response. There are still some amelioration to do on the reports and and presentation of the information but they listen to all our feedback and are constantly working to make the product better. Review Source R Reviewer CEO ### "so easy to save time and win more" December 20, 2010 5.0 I wish I used it during the last ten years Pros easy ergonomic save us lot of time improve our image to customers generate more bookings Cons nothing to complain Review Source R Reviewer gerante Used the software for: 3-5 years ### "Voilà enfin un mail intéressant ce matin dans ma boite !" March 11, 2025 5.0 Smily simplifie ma gestion au quotidien avec des fonctionnalités impressionnantes : génération automatique de contrats, synchronisation des résas avec les portails, réservation en ligne disponible 24h/24… L'audit gratuit et complet réalisé sur mon site reçu ce matin met en valeur les points forts et identifie les améliorations possibles, comme l’optimisation de mes descriptions à seulement 30%. Alors demain je décrits mieux les chalets ! Smily c'est une expérience globalement excellente qui apporte une réelle valeur ajoutée à mon activité grâce à sa praticité et son efficacité! Pros L'audit gratuit et complet réalisé sur mon site reçu ce matin... Cons Si j’avais pu recevoir cet audit avant… Un grand merci Smily! Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "The customer support we're all looking for." October 6, 2025 5.0 Pros Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support. Cons Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load. Review Source R Reviewer COO / Co-Founder Used the software for: Less than 1 year ### "Overall the automated messaging & one calendar view helps, but there are a lot of inconsistencies" June 13, 2018 3.0 automated messaging Pros automated messages/notifications one view calendar ability for guests to pay outside of airbnb or vrbo Cons customer service language / messaging barrier - it takes several people and tries for the BS team to understand what my issue is, is they even do understand. Sometimes I just give up... Integration with HomeAway isn't 100% and we are doing a lot more manual work Issues with software - at lot of times, either myself or my HomeAway rep notices issues with BookingSync before BookingSync notices them themselves. Review Source R Reviewer Owner /Manager Used the software for: Less than 1 year ### "Super system (Very well designed)" November 7, 2016 5.0 Ive been in the Travel business the last 20 years and since the last 10 years, I have opened up an apartment house. But having found booking sync , it really has been great. I am young and fairly fluent with Computers and checked and tested numerous booking software ( and used Kigo for over 2years). With booking sync they are fairly priced (fee is fixed, not like others charging per room per night) The service is great , as the chat function is within your system which is handy and its partially 24hr. I had a lot of technical issues due to migrating my bookings, which the team resolved easily and now offer a service to make this easier for new customers. (they are also thinking ahead)The beauty about the system is its automated from payments to notifications, to synchronising with channels. It really has given me more time to concentrate with my second job. When I get a booking, I know its safely imported and payment is taken automatically and notifications have been issued. There website builder is great(clean and modern !) and it cost very little per month) The other thing I like about the system is they have an app store , which means there is always something new in the pipline ! Along with a you tube channel and froms, I couldn't ask for more. Thanks Maud,Delia, Aline and all the team. Pros Its Affordable. Service is great. Website builder is easy to use. It works fluently and covers all aspects off rental price structures. Cons There is none Everything is covered in this well designed Software ! Review Source R Reviewer Manager Used the software for: 1-3 years ### "Nice product with changing pricing policy " July 12, 2023 2.0 Lack of Costumer service Pros Nice product and helpful.Lack of costumer service. Not working on weekends Cons Take care they charge you a price and then they change their prices. They start charging more for the same service. Review Source R Reviewer GERENTE Used the software for: 3-5 years ### "Empresa recomendada" October 28, 2024 5.0 sempre utilizo para fazer buscas de locais de hospedagem, já reservei algumas através da plataforma Pros facilidade de busca no site, variedade de destinos para hospedagem Cons não possui destinos não muito conhecidos Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.