--- title: "Nextpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Nextpoint the right Legal Document Management solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/114099/Nextpoint/reviews/" page_type: "reviews" language: "en" --- Nextpoint 4.4 (234) [View alternatives](https://www.capterra.com/p/114099/Nextpoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Nextpoint Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews AW April W ParalegalConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextpoint gave me both with flat monthly fee for unlimited data and unlimited cases. “ July 10, 2024 CB Catherine B ParalegalLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “That exported PDFs, while searchable, do not highlight the search term(s) on the page and so you have to review the entire page. That the main dashboard that lists all the Matters is not searchable. That you have to create a project, then a discovery, then a litigation instead of just creating a project and uploading.“ July 24, 2024 SB Soonja B ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “NextPoint really helped me to get a foundational understanding of coding, tagging, foldering, and how to interpret the images based on the load file.“ February 4, 2023 Etienne F Senior AttorneyLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. “ July 19, 2024 JD Julie D Legal AssistantLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “At all times Nextpoint provides access to their video/written guides (I've used this too many times to count!). “ July 12, 2024 KL Kelli L Senior ParalegalLaw Practice, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes the bugs cause inconvenience - usually the sorting and filtering areas, but they are short lived.“ July 12, 2024 JD Julie D Legal AssistantLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “In addition, the associates learned Nextpoint in no time and all provided positive feedback on the ease of access and tagging documents. “ July 12, 2024 RS Rehan S AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Batch reviewing/marking documents was a bit difficult. “ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Attorney Law Practice Used the software for: 1-2 years ### "Essential tool for any Law Firm" July 19, 2024 5.0 My cases average in excess of 50,000 documents with some reaching 1 million (with over 1 TB held by Nextpoint for the past 4 years and all we pay is a per user fee each month.) Nextpoint has allowed us to review productions fast and efficiently creating production logs and privilege logs directly within the system as part of the export. This alone has saved us from requesting extensions of time and keeping our cases within the original trial deadlines helping our clients reach resolutions much faster. I cannot imagine not using nextpoint. Pros In the paperless office environment we all live in it is essential that discovery not be priced per storage needs. Nextpoint's per user fee billing saves our clients money and helps us budget our discovery costs regardless of the size of the case. Cons Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. The industry needs to agree on a single standard to avoid this or build in export templates for the largest services. With that said the Support staff is always there to help. Review Source AT Amanda T. Chief Operating Officer Law Practice Used the software for: 1-2 years ### "Nextpoint is great for mid-size law " July 17, 2024 4.0 Pros Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery Cons Price per license, although the price is comparable to other database services Lag time for large uploads Alternatives considered [Everlaw](https://www.capterra.com/p/137171/Everlaw/) Reason for choosing Nextpoint Unlimited storage and unlimited training were perks that our team felt were worth the cost to transition. We also received support in transitioning our databases from Eclipse iPro to Nextpoint. Switched from [eDiscovery](https://www.capterra.com/p/119806/Ipro-eDiscovery-Suite-Cloud/) We were looking for an application that was less expensive and provided unlimited storage. Review Source CK Christy K. Paralegal Law Practice Used the software for: 6-12 months ### "Anxious for Nextpoint to work out the 'kinks.'" October 1, 2019 3.0 Not a great 'diy' solution. You really need their premium support and specific task training. They are very receptive to product feature improvement suggestions and have great communication on new functionality. Pros Nextpoint pricing model is very affordable. Case set up is simple and relatively quick. Productions, once your templates are set, are very straightforward. Transferring data from the Review db to the Prep db worked great and Prep is very functional, although I did not have the opportunity to export it for trial presentation. One-on-one product support staff are extremely helpful. Cons Admin tasks in this product require more steps than it should take and cannot be done 'on the fly.' The trainers even say that they have multiple windows open at once to perform these tasks, then refresh the window you are working in. The UTC date is everpresent and takes back-end work to show local time zones, which costs PM billing time. Search language is unique, if you have a boolean searching background and try to apply it, you will get frustrated and need to learn the specific search language format in Nextpoint. Even with their advanced search area, we would get inconsistent results when attempting multiple search criteria. 'Help Desk' support often misses the mark in resolving support issues. Reason for choosing Nextpoint Feature rich and Pricing Review Source CH Crystal H. Litigation Technology Manager Hospital & Health Care Used the software for: 6-12 months ### "Nextpoint Rabbits " July 17, 2024 5.0 We've been very pleased with this software. It's been easy to learn and sipper has been fantastic. Pros The ability to easily review and produce documents. Cons Not making the switch sooner. This has been such a time save Alternatives considered [Relativity](https://www.capterra.com/p/119810/Relativity/) Reason for choosing Nextpoint Lower price - similar or better features Switched from [eDiscovery Platform](https://www.capterra.com/p/165725/eDiscovery-Platform/) Because Veritas was horrible. eDiscovery was exceedingly painful Review Source AS Ashton S. Paralegal Law Practice Used the software for: 2+ years ### "E-Discovery Platform " December 21, 2021 5.0 Pros Nextpoint is an easy to use e-discovery review platform. They make it easy to review thousands of documents with ease. Cons The keyword search feature could be greatly improved on. Doesn't accurately find documents within the search parameters. Alternatives considered [Everlaw](https://www.capterra.com/p/137171/Everlaw/)[Relativity](https://www.capterra.com/p/119810/Relativity/) Reason for choosing Nextpoint The price point was a much better alternative versus the other platforms considered. We have been able to easily bill clients with the new pricing tier option. Review Source RS Rehan S. Attorney Law Practice Used the software for: 1-2 years ### "Nextpoint makes it easy to review documents" August 22, 2024 5.0 Overall, easy to use and quick. I've been able to set up the categories of documents I want, and the various levels of designation quickly. The program is straightforward and doesn't take a lot of time to learn. Pros The layout makes it easy to search for and review documents. Actually reviewing a document and searching through it is also easy and quick. Cons Batch reviewing/marking documents was a bit difficult. Also, the process to print out a pdf of a designated document was a bit difficult. Switched from [Relativity](https://www.capterra.com/p/119810/Relativity/) I changed jobs, so it wasn't my choice. I liked Relativity but Nextpoint is similar. Review Source KK Kellie K. Paralegal and eDiscovery Administrator Law Practice Used the software for: Less than 6 months ### "Great eDiscovery tool for learning how to work in eDiscovery" March 23, 2021 4.0 We have worked with great people from all levels at Nextpoint. Very approachable and responsive. Pros We don't have a lot of cases that require eDiscovery, but we've noted a definite uptick in the need. I'm only a couple months into using this product and am the administrator. I had very little experience with other platforms run by third-party vendors. What drew us to NextPoint was the ability to manage our matters on our own, which we didn't have when working with vendors. I like how easy it is to set up matters and to customize to each matter's needs. Support is great to work with. I like the Advanced search feature for my new users, it helps them learn how to build searches until they get used to working directly in the search bar. Categories are a nice feature for grouping like items. The new load mapping for load files is great! Cons Articles in your support center need to be updated. There were many that reference the same types of information, but are different from what the features include now and can contradict information or lead a user to utilize the steps, only to find a process was updated. I've also run into help articles that link to more information and the links no longer work or direct to "page not found" even in some of your more recent articles. Alternatives considered [Digital WarRoom](https://www.capterra.com/p/119752/Digital-WarRoom/)[Servient E-Discovery Platform](https://www.capterra.com/p/119875/Servient-E-Discovery-Platform/) Reason for choosing Nextpoint Cost structure, web-based platform, platform layout, ease of customizing to our needs Review Source MM Mary M. Associate Law Practice Used the software for: 6-12 months ### "Nextpoint Review" September 26, 2019 4.0 On the whole, it's been quite positive. I particularly like that everyone from the firm can access it regardless of whether they're in the office. And the training was helpful at the outset. Pros The "fuzzy" search function is invaluable. Also the ability to easily produce privilege logs has been very helpful. Cons It can be a bit clunky in terms of managing many many folders of documents when using it to store documents and track discovery rather than just for productions. Review Source AC Ashley C. Legal Assistant Legal Services Used the software for: 1-2 years ### "Highly Recommend" August 5, 2019 5.0 If I ever have an issue with an upload, the customer service rep has always been very, very helpful and accessible. She is very patient with our questions - that alone is worth every penny. Not to mention, the software basically pays for itself once all is said and done. Pros The customization options for document review, tagging and production are very, very helpful. Cons There is a definite learning curve for the software, and I don't find it to be super intuitive. Alternatives considered [Relativity](https://www.capterra.com/p/119810/Relativity/) Reason for choosing Nextpoint The value was the best fit for our clients, and the customer service is second to none. Review Source DN Doug N. Trial Specialist Law Practice Used the software for: 6-12 months ### "Deposition Transcript Management Platform" July 23, 2024 5.0 Superb customer service. I especially appreciate that they are staffed with experienced litigation attorneys who can infuse the product and conversations with practical knowledge and understanding. Pros Best UIX I've encountered. Superior customer service. Dev team listens to end users and accepts critical feedback. Cons The product continues to advance - but there are some areas where further development could occur. I believe these will be overcome as long as the company continues to engage in constructive dialogue with its end users. Switched from [Westlaw Edge](https://www.capterra.com/p/197144/Westlaw-Edge/) Greater stability and ease of collaboration and use across multiple law firms. Review Source HB Hugh B. Principal Legal Services Used the software for: 2+ years ### "A terrific rediscovery solution" July 10, 2024 5.0 We've been pleased with Nextpoint overall. The "all you can use" pricing model means we're free to use the software for all of our cases without fear of sticker shock when clients receive the bill. Pros The software is relatively user-friendly, and the online help features are particularly helpful. We've also enjoyed our interactions with Nextpoint staff, who are uniformly responsive, friendly, and helpful. Cons Most of our concerns about the software have been addressed in updates over the years we've been using the platform. That said, we acknowledge Nextpoint isn't as powerful as some of the top-tier ediscovery platforms. But it's not priced like those platforms either, so the trade-off is a fair one. Review Source GE Greg E. Partner Law Practice Used the software for: 6-12 months ### "Beats law firm stalwarts hands down" March 23, 2021 5.0 Overall Nextpoint is just as capable, if not more capable, as Relativity. Having spent many years setting up, running, and working with reviews using Relativity, Nextpoint is far easier to use and manage. It's search functionality is also excellent, one of the most important features in review software. On top of all of that, it is orders of magnitude more affordable than Relativity. Pros Nextpoint's software was very easy to set up for our team of lawyers across three law firms and three sets of experts and their teams. Everyone is able to quickly search and find specific documents across the millions of documents and gigabytes of data that we've uploaded into the review platform. Loading the voluminous and frequent productions from biglaw firms coming from two related and active along with from earlier related litigations has been simple and quick. Cons There has been a learning curve from my past familiarity with Relativity but Nextpoint's support is excellent. Whenever I have questions they are quick to respond and very thorough in helping me. Alternatives considered [Relativity](https://www.capterra.com/p/119810/Relativity/) Reason for choosing Nextpoint Affordability and ease of use. Switched from [Relativity](https://www.capterra.com/p/119810/Relativity/) Affordability and ease of use. Review Source AK Amy K. Litigation Support Services Manager Legal Services Used the software for: 6-12 months ### "Intuitive software. Excellent Customer Service" October 11, 2019 5.0 Nextpoint has been such a value add to our firm. The interface is very intuitive. We have had a higher user adoption rate since migrating our data away from our previous on-prem solution. We are utilizing Nextpoint as an enterprise level solution. We migrated 180 databases and are now up to close to 250. We give Nextpoint a workout daily and are happy with it's performance and general ease of use on both the user and the administrative sides. It was a big decision to make to migrate our databases, but it was very much worth the work! We have happier users and admins as a result. Pros We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform. Cons We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works. Review Source SD Skyler D. Paralegal Law Practice Used the software for: 2+ years ### "Review" August 2, 2023 5.0 Positive. Pros The ability to easily organize and sort documents. Cons The metadata upload for users, it is overly complicated and not very user friendly. Review Source JS Jamie S. Paralegal Legal Services Used the software for: 2+ years ### "NextPoint is Great!" December 21, 2021 5.0 Really like it. Support team is fantastic and always quick to respond. The area that could be built out more is the trial prep portion. The database is great for doc review and organizing but when it comes to trial preparation, it could use some expansion of its capabilities. Pros It's easy to use and navigate the entire database. Cons Trial exhibit export and stickering is inefficient. If we had a way to bulk export and keep the family as one pdf vs exporting each individual family as one pdf. Review Source DS Dylan S. Senior Manager Accounting Used the software for: 6-12 months ### "Nextpoint" August 2, 2023 4.0 Pros Document management is by far the most used feature for me. I like how nextpoint allows me to easily organize and sort data. Additionally the bulk change feature makes classifying documents easy. Cons Cases with many documents dont load very fast when scrolling. Also the search feature sometimes times out before im done typing. Review Source AA Abel A. Paralegal Law Practice Used the software for: 1-2 years ### "My Nexpoint Review " January 1, 2022 4.0 Positive experience and I find nextpoint to be very helpful. Pros It’s capacity to import limitless amounts of data and a multitude of file types Cons It’s program limitations such as retaining imports in their original folder structure. Review Source NK Nelson K. Paralegal Law Practice Used the software for: 1-2 years ### "Best E-discovery Product" July 10, 2024 5.0 Pros Have been using Nextpoint for over a year and I must it's a lot easier to use than I thought. Great for document searching and document production. Cons The import process could go a little faster. Review Source BJ Brandon J. Attorney Law Practice Used the software for: 6-12 months ### "Priced well but a little rough around the edges" October 1, 2019 5.0 Able to litigate a large case on a budget. Pros Has all the main features you would expect from a document review system at a reasonable price Cons Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak. Reason for choosing Nextpoint Primary featureset of importing viewing tagging documents with Nextpoint's pricepoint was easier to justify than spending an order of magnitude more on other products trying to compete with bells and whistles. Review Source NT Natalie T. Human Resources Compliance Officer Law Practice Used the software for: 6-12 months ### "Nextpoint - Userability" July 16, 2019 4.0 We have been pleased overall with the product but do with there was more one on one training available at reasonable costs. Pros The cost being based on users only and not the amount of data makes this program very beneficial so that we can assist smaller clients that may not have the money to support an e-discovery platform otherwise. Cons It is not the easiest software to learn so anytime we add a user for a matter there are extensive amounts of hours that need to be dedicated to training and it makes attorneys not want to learn it. Review Source Response from Nextpoint July 18, 2019 Thanks for the feedback, Natalie! We are constantly striving to make training and onboarding as smooth and accessible as possible. I do want to note, Nextpoint offers free weekly training which new users may find useful as they are first learning the basics. Sign-ups for the weekly training can be found in the New User Guide at support.nextpoint.com. Additionally, our Help Center is full of training and specific workflow videos which you may find helpful as you continue learning and training new users. If there is ever specific content or training materials you would like to see added to our Help Center, please feel free to send along to us at support@nextpoint.com. Thanks again! Annie TG Teri G. Paralegal Law Practice Used the software for: 1-2 years ### "TRG Review" September 26, 2019 5.0 I really like using the produce and find it extremely helpful in making our document reviews and production more efficient. Pros The ease of use. It is very easy to upload documents, review, tag, and produce. Cons I would like to be able to reorganize the order of documents for production in order to produce them, rather than having to make sure they are loaded into the production folder in the order you need to produce them. Review Source JL Jackie L. Paralegal Law Practice Used the software for: 2+ years ### "easy to use" March 22, 2021 5.0 It is very easy to use, and much better than the software it replaced for us. Pros I like the facts that the software is easy to use, responds fast to queries, and cloud-based. Cons Sometimes I get a lot of false-positive results that have nothing to do with my actual query. Review Source CH Christopher H. Director of Information Technology Used the software for: ### "Easy to use ediscovery processing, review, and trial preparation" December 7, 2015 4.0 Pros: Cloud-based platform, works on any browser/any device (no plugins required), easy to manage, easy to use. Reasonable pricing. Most data imports can be handled by just about any user type. A great step up from our legacy platform without the high cost of some of the other popular platforms. Cons: Production tools are a little clunky and basic (about to see a major overhaul on 12/12 however and the early reviews look fantastic). Some data imports require additional massaging and documentation around importing some data sets is a bit ambiguous. We spent nearly 24 months looking to replace our legacy document review platform which had fallen out of support and development, and really wasn't able to fully meet the challenges of discovery in an ESI world. After an exhaustive process, we decided to give Nextpoint a try, and for the most part we are very pleased. It offers an intuitive interface that is very easy to use, cost-effective pricing, and the big winner is that it is all based in the cloud. Is it a perfect system - no. However we have had experience with some of the more popular platforms recently and I have heard from users that Nextpoint is just much easier to use and makes more sense from a review and from a case management standpoint. Nextpoint has been working very hard behind the scenes to revamp the production tools in the platform, and I am excited to see these launch at the end of this week. This will be a big change for the better! I think with a few other tweaks and enhancements, and a small rewrite of their documentation will go a long way to keeping our users content. Review Source KP Kylie P. Legal Assistant Legal Services Used the software for: 1-2 years ### "BDP Review" March 23, 2021 5.0 It has made document review and sharing much easier and less time consuming. Pros The software is fairly easy to use and I am usually able to solve any issues by searching the nextpoint help section. Cons I am not a fan of the prep database. It can be difficult to use and does not have a lot of the same features as the review. Review Source LW Laurie W. Paralegal Law Practice Used the software for: 6-12 months ### "Foldering in Nextpoint is invaluable!" March 23, 2021 5.0 Very happy with the speed of uploads, usability of foldering. Pros Foldering! This makes everything more intuitive. It makes is easy for users to immediately jump in and look at documents without any "training". Uploading files is quick and easy. Also being able to label, catergorize files during upload is great. Cons The exporting is a little complicated. But once templates are set up it is easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.