# Page 2 | Nextpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Nextpoint the right Legal Document Management solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/114099/Nextpoint/reviews

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Nextpoint

4.4 (234)

[View alternatives](https://www.capterra.com/p/114099/Nextpoint/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Nextpoint

## Showing most helpful reviews

Showing 26-50 of 234 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Catherine B.  
Paralegal  
Legal Services  
Used the software for: 1-2 years

### "The Good and the Bad"

July 24, 2024

4.0

A love/hate relationship. Easy to use once you get going, but it seems there are a lot of hoops to jump through to get the desired results.

Pros

The ability to create folders for the different issues. The ability to easily produce a production set through Nextpoint to opposing counsel. Easy to upload and download documents. That it generates exhibit lists.

Cons

That there is a litigation side and a discovery side and that they do not easily link or segue. That there are so many more steps to do something than most other databases. That you can't tag something and have the next document automatically tag/repeat the same tags, so have to code/tag each subsequent page/document separately. That searches bring back documents without the search terms. That you cannot just mark redactions and export them that way for attorney final review. That you cannot create issues on the fly. That there seems to be a lot of work arounds to get same results with most other databases. Not all columns of data can be sorted. When you adjust your document review columns, they don't stay adjusted. That exported PDFs, while searchable, do not highlight the search term(s) on the page and so you have to review the entire page. That the main dashboard that lists all the Matters is not searchable. That you have to create a project, then a discovery, then a litigation instead of just creating a project and uploading.

Reason for choosing Nextpoint

The committee didn't include end user paralegals. The features and needs were not assessed with paralegal input.

Switched from

[eCapture](https://www.capterra.com/p/182449/eCapture/)

The firm wanted a different database system so it could bill back to clients.

Review Source

KL

Kelli L.  
Senior Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Kelli and Nextpoint"

July 12, 2024

5.0

Love the product, love all our client reps, the support staff is absolutely amazing.

Pros

It's very easy to use - has better features than leading products such as Everlaw and Relativity.

Cons

Sometimes the bugs cause inconvenience - usually the sorting and filtering areas, but they are short lived. I can't stand the redaction tool, and our reps are always aware of how much I hate it. But I also know it's a work in progress. And, while I prefer Nextpoint to Everlaw a million times over, I very much like Everlaw's redaction tool and versioning process (to a certain extent, however, as there are some parts of both that I dislike). Quite frankly, there aren't many things I dislike about Nextpoint.

Reason for choosing Nextpoint

I picked IDK for the switch because it did not let me choose Summation. Summation was in-house based (ie. servers and in-house storage). Nextpoint was cloud based. We were just building our e-discovery at the firm and did not want to undertake the in-house costs for housing/operating Summation. Then, we were so impressed by how Nextpoint helped us with a random emergency project about 12-15 years ago, that we stuck with them. As they grew and e-discovery became a larger thing, Nextpoint was willing to work with our firm while we grew our ediscovery (it has been a long and slow start). They have always been attentive and helpful, and patient with us, which I greatly respect and appreciate. I also appreciate the simplicity of the two platforms, which is very important when trying to teach older attorneys to use it. I fight to stay with NP every time our IT asks if I want to look at other products.

Review Source

JD

Julie D.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "User Friendly ~ Excellent Customer Service"

July 12, 2024

5.0

The representatives at Nextpoint are top notch! They care about your success and the setup of your company. I've spent a decent amount of time in the program, but still consider myself a newbie to the eDiscovery software and all it has to offer. The more you utilize it, the easier it becomes and the more you learn. In addition, the associates learned Nextpoint in no time and all provided positive feedback on the ease of access and tagging documents. Nextpoint is a software that bridges the gap between someone new to eDiscovery, an advanced user or someone in between.

Pros

First and foremost the format of training and ease of access for "how to" thereafter. The material to train is provided through short mini videos and accompanying articles broken down by category. This allows each person to go at their own pace. On our firm's last eDiscovery program the representative flew to our office and taught it in person. I was lost 2 hours into training. The next 3 days were a blur and I learned nothing. At all times Nextpoint provides access to their video/written guides (I've used this too many times to count!). They are precise and easy to find. Features to date that are beneficial are the analytics page for projects, OCR'd documents upon import, ability to search and create review folders based on that search, adding outside reviewers and reports on exports. Moving to a cloud-based system has been very beneficial for us as a firm. It can take longer for upload/downloading, but that's to be expected. It's more accessible for us and clients.

Cons

\-Documents export on a production in random order. It's a routine issue with opposing counsel (understandably) and one we have no control over. Nextpoint allows documents to be exported chronologically. Chronological is good, but only with the company or category by which it's associated (i.e., bank, medical, email, etc.). -There are no plans for HEIC files to be supported, so a document image is created. -Redactions are done on a page by page basis. Bulk redaction is a paid for service. Redaction features, in its full capacity, should be part of a user's plan.

Reason for choosing Nextpoint

Price per user instead of price per GB.

Switched from

[iPRO](https://www.capterra.com/p/169667/iPRO/)

We were in need of a cloud-based system, reasonable in price and with more features than what we currently had.

Review Source

AW

April W.  
Paralegal  
Construction  
Used the software for: 1-2 years

### "Game Changer"

July 10, 2024

4.0

Pros

Working in an industry with a high volume of data, I needed a tool to both manage costs and the user experience. Nextpoint gave me both with flat monthly fee for unlimited data and unlimited cases. The system is very easy to use from importing to processing to reviewing. I've trained attorneys remotely to access cases I manage in about fifteen minutes.

Cons

I definitely love this system, but there are some things that can be improved. My main wish list item is a means of monitoring processing. For example, when a batch is Bates-labeling, I'd like to be able to know it is "75% complete". As I understand, improvements on this feature are in the works.

Alternatives considered

[Exterro E-Discovery Software Suite](https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/)[Relativity](https://www.capterra.com/p/119810/Relativity/)

Review Source

JB

Jordan B.  
Technical Manager  
Environmental Services  
Used the software for: 1-2 years

### "Exceptional Support with Nextpoint"

August 1, 2024

5.0

Unexpectedly pleasant, confidence building, aned educational.

Pros

Nextpoint's most attractive quality is not its numerous industry-leading features; it's the first-class, personalized support provided by its competent and kind team. For small firms like ours, feeling valued by your software partner is just as important as the software fulfilling its purpose. The Nextpoint team consistently offers creative solutions for all the extreme edge cases we've encountered. We have never been left without a path forward on complex issues that fall outside the scope of standard eDiscovery software. If you value a white-glove, humanized experience, Nextpoint is undoubtedly the best option in the market.

Cons

Pricing for near duplication searches can be vastly improved.

Alternatives considered

[Logikcull](https://www.capterra.com/p/142299/Logikcull/)[Relativity](https://www.capterra.com/p/119810/Relativity/)

Reason for choosing Nextpoint

We didn't feel comfortable with the way other products would handle our firm.

Review Source

VR

Verified Reviewer  
Senior Attorney  
Law Practice  
Used the software for: 1-2 years

### "Essential tool for any Law Firm"

July 19, 2024

5.0

My cases average in excess of 50,000 documents with some reaching 1 million (with over 1 TB held by Nextpoint for the past 4 years and all we pay is a per user fee each month.) Nextpoint has allowed us to review productions fast and efficiently creating production logs and privilege logs directly within the system as part of the export. This alone has saved us from requesting extensions of time and keeping our cases within the original trial deadlines helping our clients reach resolutions much faster. I cannot imagine not using nextpoint.

Pros

In the paperless office environment we all live in it is essential that discovery not be priced per storage needs. Nextpoint's per user fee billing saves our clients money and helps us budget our discovery costs regardless of the size of the case.

Cons

Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. The industry needs to agree on a single standard to avoid this or build in export templates for the largest services. With that said the Support staff is always there to help.

Review Source

AM

Amy M.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Nextpoint has been a lifesaver!"

September 10, 2024

5.0

It has been a lifesaver on large projects. We can produce large amounts of discovery quickly and search through discovery received efficiently.

Pros

It is very user-friendly and makes even the smallest of tasks a breeze to complete!

Cons

For larger uploads, it takes quite a bit of time to process.

Alternatives considered

[Casepoint](https://www.capterra.com/p/110712/CasePoint/)[Exterro E-Discovery Software Suite](https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/)

Reason for choosing Nextpoint

Nextpoint was the most user-friendly option and offered the best price.

Review Source

AT

Amanda T.  
Chief Operating Officer  
Law Practice  
Used the software for: 1-2 years

### "Nextpoint is great for mid-size law "

July 17, 2024

4.0

Pros

Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery

Cons

Price per license, although the price is comparable to other database services Lag time for large uploads

Alternatives considered

[Everlaw](https://www.capterra.com/p/137171/Everlaw/)

Reason for choosing Nextpoint

Unlimited storage and unlimited training were perks that our team felt were worth the cost to transition. We also received support in transitioning our databases from Eclipse iPro to Nextpoint.

Switched from

[eDiscovery](https://www.capterra.com/p/119806/Ipro-eDiscovery-Suite-Cloud/)

We were looking for an application that was less expensive and provided unlimited storage.

Review Source

SH

Sue H.  
Litigation Support Specialist  
Law Practice  
Used the software for: 2+ years

### "Good Reasonably Priced Option "

August 2, 2024

4.0

Pros

Ease of use - the software is very user friendly, searching is fast, bulk tagging very useful

Cons

Certain useful metadata fields are hidden and there is no access to the back end of the database to make edits (such as editing productions, and re-upload load files); there are limitations to perform various tasks (maximum 5,000 documents) - cumbersome when you have very large databases

Review Source

DM

Dennie M.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "User-friendly platform for eDiscovery"

July 18, 2024

4.0

Pros

Building a database from scratch with Nextpoint is quite simple. After a few trainign sessions, or with the extensive guides available, coding your database is easy.

Cons

Considering the product is rapidly evolving, sometimes one can run into little glitches that can make you lose some work or slow down the process. However, the helpdesk is ready and available to assist!

Review Source

NK

Nelson K.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Best E-discovery Product"

July 10, 2024

5.0

Pros

Have been using Nextpoint for over a year and I must it's a lot easier to use than I thought. Great for document searching and document production.

Cons

The import process could go a little faster.

Review Source

SS

Stephany S.  
Legal Assistant  
Legal Services  
Used the software for: 6-12 months

### "Overall good program"

July 17, 2024

5.0

Pros

Easy to import documents and review them. The process of exporting is kind of confusing but that might be user error or lack of knowledge on my part. I find the tagging system very helpful.

Cons

Our team uses the highlighting function to identify proposed redactions and it is time consuming to switch each individual highlighted section to a redaction one by one. The page takes a long time to process each change.

Review Source

Susan C.  
IT Specialist/Office Manager  
Law Practice  
Used the software for: 1-2 years

### "Processing Big Data Made Easier"

October 1, 2019

4.0

We have experienced wonderful customer service with NextPoint, and are constantly in touch with our representative (or she frequently checks in with us to hear how things are going). The service and support is much different from our previous product, where it was very difficult to speak with our representative or receive help as needed. Our team has been glad to grow with NextPoint, even though many other ESI providers often contact us.

Pros

We like that we have the ability to load, organize, and sort large amounts of data. This is our second ESI software to work with, and it is much more robust in its capabilities with managing data. It has the ability for trial presentation which essentially combines two products into one, and saves our smaller, boutique firm from needing to purchase multiple types of software for various legal tasks.

Cons

The ability to process some Auto Cad files without customer support. As we mainly handle construction law matters, we work with multiple AutoCad files. We need the ability to process them independently and efficiently.

Alternatives considered

[Logikcull](https://www.capterra.com/p/142299/Logikcull/)

Reason for choosing Nextpoint

The pricing was much more in line for us as a smaller firm.

Switched from

[Lexbe eDiscovery Platform](https://www.capterra.com/p/73529/Lexbe-eDiscovery-Platform/)

Lexbe did not offer all of the capability that we needed. Furthermore, the customer service was quite lacking.

Review Source

NE

Nadia E.  
Senior Paralegal  
Legal Services  
Used the software for: 2+ years

### "Love Nextpoint"

December 28, 2021

5.0

All in all, using Nextpoint is critical to our e-discovery process and I enjoy using it as well as training others how to use it. The support team is also very helpful.

Pros

Search tools make document intensive cases easier to handle. Production templates, especially in cases where ESI protocols need to be used, are efficient and user friendly. Easy to view metadata and spot spoliation issues.

Cons

I do not like how the de-duplication feature works. Often times, does not work properly at all, especially with production of documents from opposing parties. The software updates have created more margins for processing errors, do not like that when addressed with Nextpoint, we are charged for system error help (this is a recent development). Bulk features have been glitchy lately as well.

Reason for choosing Nextpoint

It's usability.

Review Source

BS

Brett S.  
NCC Paralegal  
Law Practice  
Used the software for: 2+ years

### "Next Point"

March 18, 2021

3.0

It's been good though frustrating at times.

Pros

It's fast. The process is usually very quick which is a huge bonus for us. The main database we use has about half a million documents, even more pages, and the database can give us results quickly. In addition, there are filter features allowing us to presort information that can be quite helpful for abbreviating searches.

Cons

It's not necessarily accurate. We rely on coding in particular to find out whether a document is relevent or not. OCR isn't nearly as useful given the documents we have are historical and some hand written. The OCR confuses words and phrases sometimes. Also, I don't like the Boolean searches. There are times when the word 'and' or an ampersand is in the name of a company and there is no good way to add that to Boolean searches making them worthless.

Review Source

JT

Juanita T.  
paralegal  
Law Practice  
Used the software for: 2+ years

### "Excellent End-User product"

December 24, 2021

5.0

Excellent - they are growing and adding additional features constantly. The product is very well thought out and easy to use for all levels of reviewers.

Pros

Ability to review, sort, filter, code & produce in a consistent manner is easily handled using Nextpoint.

Cons

I am looking forward to Nextpoint adding a native viewer for spreadsheets and additional video capabilites.

Reason for choosing Nextpoint

Cost. Internal user responses re easy to use and understand. Database speed.

Switched from

[Relativity](https://www.capterra.com/p/119810/Relativity/)

Cost

Review Source

AK

Amy K.  
Litigation Support Services Manager  
Legal Services  
Used the software for: 6-12 months

### "Intuitive software. Excellent Customer Service"

October 11, 2019

5.0

Nextpoint has been such a value add to our firm. The interface is very intuitive. We have had a higher user adoption rate since migrating our data away from our previous on-prem solution. We are utilizing Nextpoint as an enterprise level solution. We migrated 180 databases and are now up to close to 250. We give Nextpoint a workout daily and are happy with it's performance and general ease of use on both the user and the administrative sides. It was a big decision to make to migrate our databases, but it was very much worth the work! We have happier users and admins as a result.

Pros

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

Cons

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

Review Source

SD

Skyler D.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Review"

August 2, 2023

5.0

Positive.

Pros

The ability to easily organize and sort documents.

Cons

The metadata upload for users, it is overly complicated and not very user friendly.

Review Source

CAP

Carol Ann P.  
Senior Paralegal  
Law Practice  
Used the software for: 1-2 years

### "KTJ's Review of Nextpoint"

December 21, 2021

5.0

I love it

Pros

The simplicity and ease of use has made my job much more bearable to continue to move forward

Cons

I wouldn't say least like, it is just getting used to a different program

Alternatives considered

[Relativity](https://www.capterra.com/p/119810/Relativity/)

Reason for choosing Nextpoint

Found it to be more simple to use

Review Source

JS

Jamie S.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "NextPoint is Great!"

December 21, 2021

5.0

Really like it. Support team is fantastic and always quick to respond. The area that could be built out more is the trial prep portion. The database is great for doc review and organizing but when it comes to trial preparation, it could use some expansion of its capabilities.

Pros

It's easy to use and navigate the entire database.

Cons

Trial exhibit export and stickering is inefficient. If we had a way to bulk export and keep the family as one pdf vs exporting each individual family as one pdf.

Review Source

AS

Ashton S.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "E-Discovery Platform "

December 21, 2021

5.0

Pros

Nextpoint is an easy to use e-discovery review platform. They make it easy to review thousands of documents with ease.

Cons

The keyword search feature could be greatly improved on. Doesn't accurately find documents within the search parameters.

Alternatives considered

[Everlaw](https://www.capterra.com/p/137171/Everlaw/)[Relativity](https://www.capterra.com/p/119810/Relativity/)

Reason for choosing Nextpoint

The price point was a much better alternative versus the other platforms considered. We have been able to easily bill clients with the new pricing tier option.

Review Source

AW

Ann W.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Very user friendly software"

July 16, 2019

5.0

I needed my exhibit stamps to have the ability to add a letter after the number. I brought this to their attention. In a few days, this was available. At the last minute, I needed help with a document production. Their Support was there to help me with my issues and it went out on time.

Pros

Nextpoint is designed to be used and customized by the end user for their specific needs. From the ease of loading data, to reviewing , to production, and serving on the opposing party. Nextpoint allows you to customize your data analysis fields, tagging your individual issues during review, and producing custom load files. When preparing for depositions and trial witness examinations, the tagged issues can be used to gather appropriate documents for each witness.

Cons

I have not found anything I did not like about the software.

Review Source

Response from Nextpoint

July 19, 2019

Hi Ann, We are so grateful for your kind words! We put client experience and satisfaction as our top priorities, and your review reaffirms the hard work our team puts in every day. Thanks for sharing your kind words with us and the community. Look forward to speaking with you again soon! Best, Annie

DS

Dylan S.  
Senior Manager  
Accounting  
Used the software for: 6-12 months

### "Nextpoint"

August 2, 2023

4.0

Pros

Document management is by far the most used feature for me. I like how nextpoint allows me to easily organize and sort data. Additionally the bulk change feature makes classifying documents easy.

Cons

Cases with many documents dont load very fast when scrolling. Also the search feature sometimes times out before im done typing.

Review Source

bC

bianca C.  
paralegal  
Legal Services  
Used the software for: 1-2 years

### "Tools for E-discovery "

December 20, 2021

4.0

More user-friendly than when originally started - but still a bit advanced.

Pros

Useful to sort and code, mark-up, redact, and view metadata.

Cons

Importing of pdfs, issues with load files and mapping, not being able to endorse a duplicate document in more than one production without removing or overriding the original endorsement. If there is a way to do this - please let me know! Cannot easily share non-endorsement documents (a load file is not always necessary when sharing a pdf document, for example) - doesn't keep a document whole when sharing multiple pdfs.

Review Source

AA

Abel A.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "My Nexpoint Review "

January 1, 2022

4.0

Positive experience and I find nextpoint to be very helpful.

Pros

It’s capacity to import limitless amounts of data and a multitude of file types

Cons

It’s program limitations such as retaining imports in their original folder structure.

Review Source

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