# Page 3 | Nextpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Nextpoint the right Legal Document Management solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/114099/Nextpoint/reviews

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Nextpoint

4.4 (234)

[View alternatives](https://www.capterra.com/p/114099/Nextpoint/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Nextpoint

## Showing most helpful reviews

Showing 51-75 of 234 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Anna R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Best way to manage massive discovery databases"

March 18, 2021

4.0

Pros

Searching by coding and tags is great, but being able to search for text that actually appear in a document is priceless. I love the old-school Boolean search functions, it's so easy to use once you take the five minutes it takes to learn -- but can you please put in a Boolean cheat sheet somewhere easily accessible? I'm not crazy about the "advanced search."

Cons

As with any "cloud" based software, it can be slow and lag at times. Also, when reviewing large databases, sometimes clicking return to search results does not actually return me to the page showing the last document I actually just clicked back from. Sometimes the search results move around after clicking return to search results. Both of these things are very frustrating.

Review Source

KK

Kellie K.  
Paralegal and eDiscovery Administrator  
Law Practice  
Used the software for: Less than 6 months

### "Great eDiscovery tool for learning how to work in eDiscovery"

March 23, 2021

4.0

We have worked with great people from all levels at Nextpoint. Very approachable and responsive.

Pros

We don't have a lot of cases that require eDiscovery, but we've noted a definite uptick in the need. I'm only a couple months into using this product and am the administrator. I had very little experience with other platforms run by third-party vendors. What drew us to NextPoint was the ability to manage our matters on our own, which we didn't have when working with vendors. I like how easy it is to set up matters and to customize to each matter's needs. Support is great to work with. I like the Advanced search feature for my new users, it helps them learn how to build searches until they get used to working directly in the search bar. Categories are a nice feature for grouping like items. The new load mapping for load files is great!

Cons

Articles in your support center need to be updated. There were many that reference the same types of information, but are different from what the features include now and can contradict information or lead a user to utilize the steps, only to find a process was updated. I've also run into help articles that link to more information and the links no longer work or direct to "page not found" even in some of your more recent articles.

Alternatives considered

[Digital WarRoom](https://www.capterra.com/p/119752/Digital-WarRoom/)[Servient E-Discovery Platform](https://www.capterra.com/p/119875/Servient-E-Discovery-Platform/)

Reason for choosing Nextpoint

Cost structure, web-based platform, platform layout, ease of customizing to our needs

Review Source

DL

Dabny L.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Nextpoint Provides an Excellent Product and Service for an Affordable Price"

July 16, 2019

5.0

We have been using Nextpoint since its earlier years and liked the product then, and even more so, now. The Nextpoint staff is incredibly attentive to user needs and will work to develop solutions or improvements identified by users. The services offered are also affordable and easily accessible regardless of whether you have massive servers or individual laptops. I cannot wait to see the new features that will be rolling out soon!

Pros

User Friendly; Saves LOADS of Time in Reviewing/Producing Discovery; Affordable Options; Service is Amazing.

Cons

Would like more analytical functions, but understand that this is in the works!

Review Source

YS

Yolanda S.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Y M Sandoval"

March 18, 2021

5.0

I appreciate the ability to communicate directly with various members of the Nextpoint team. They also have Zoom chats with other end users to get feedback on their product.

Pros

Ability to find documents and set up for document review. They are constantly improving the software and accept feedback from end users.

Cons

Not able to rename files in the file room (document staging area) but that can be resolved with developing naming conventions when placing documents in staging area.

Reason for choosing Nextpoint

Price and features.

Review Source

AR

Alex R.  
Associate  
Legal Services  
Used the software for: 6-12 months

### "Fantastic Value, Great Service Addresses the Software's Edge Limitations"

August 14, 2019

4.0

For my firm, Nexpoint is a force multiplier - Nextpoint lets us handle massive volumes of discovery without incident. We can deal with cases involving large volumes of discovery without the usual cost burden on our clients or our firm.

Pros

The customer support - very helpful and addresses new customer confusion and any issues encountered using the software.

Cons

Limitations on file types and language support – some non-routine documents cannot be displayed. Nextpont can, however, automatically create placeholder sheets and produce the natives for such documents, which is all we need.

Reason for choosing Nextpoint

Cost.

Switched from

[Logikcull](https://www.capterra.com/p/142299/Logikcull/)

Cost difference.

Review Source

DB

Darren B.  
attorney  
Law Practice  
Used the software for: 6-12 months

### "Great Product for Small Firms"

September 26, 2019

5.0

Our two-lawyer firm has been using NextPoint for around six months. We have been able to bring the discovery process totally in-house instead of using expensive e-discovery vendors for large projects. It did take some time to learn the ins and outs of uploading loadfiles and productions, but for any moderately savvy tech person it should not be that difficult after a few tries.

Pros

Allows large discovery projects to be taken in-house, relatively easy to use for reviewing client documents and exporting productions.

Cons

Somewhat of a steep learning curve for some of the functions--such as uploading a "ranged import" production. Customer service is also not always the best, especially with lowest cost plan. A lot of self-study is required.

Reason for choosing Nextpoint

Nexpoint offered the best features at the lowest cost point.

Review Source

RT

Rebecca T.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Would like more ease in reviewing & coding documents"

March 17, 2021

3.0

Pros

I like that it seems that the process of adding documents to the databases is smooth.

Cons

You should offer issue trees/outlines, rather than just issue lists -- that is, users should be able to create sub-issues under main issues, that can be expanded or condensed as needed. In addition, you should be able to add documents to folders without clicking through a dialogue box. In addition, you should allow users to type the abbreviation for an issue to pull up the issue while coding, rather than making the user always rely on mouse clicks and scrolling. It is faster and more efficient to be able to keep fingers on the keyboard while coding as much as possible. And it is best to be able to arrange for coding template to have all fields visible at once without the need for scrolling. This can't be done without the ability to condense some sub-issues. Finally, although the web interface can at times be a benefit, there should be a way to make it accessible offline at times, so that document review can be done without internet sometimes.

Review Source

AM

Anand M.  
Partner  
Legal Services  
Used the software for: 6-12 months

### "Great value ediscovery software with outstanding support!"

June 7, 2019

4.0

Very happy with Nextpoint as one of our ediscovery providers, and our clients see tremendous value from using the software.

Pros

The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

Cons

The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

Alternatives considered

[CloudNine](https://www.capterra.com/p/119899/CloudNine/)[Logikcull](https://www.capterra.com/p/142299/Logikcull/)

Reason for choosing Nextpoint

Pricing, value, features

Review Source

VR

Verified Reviewer  
Litigation Technology Manager  
Legal Services  
Used the software for: 6-12 months

### "Not for me"

August 19, 2019

3.0

Nothing to write home to mom about but As far as review platforms, it does not stand as tall as Reveal or Relativity.

Pros

I like the analytics and AI assisted review.

Cons

Overall the layout was a little hard to use.

Review Source

Response from Nextpoint

September 6, 2019

Hello, We appreciate you taking the time to provide your honest opinion. Thanks for awarding us 5/5 stars on Features/Functionality and Value for Money. Along with great customer support, those are our main areas of focus for all Nextpoint users. I wasn't able to gather much detail on your grade of 3-stars for overall quality, but we would like to address any specific concerns you may have. If speaking further is something you are open to, please contact me via the email address provided in my response. Regards, Annie Johnson Community Engagement Manager | Nextpoint

TG

Teri G.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "TRG Review"

September 26, 2019

5.0

I really like using the produce and find it extremely helpful in making our document reviews and production more efficient.

Pros

The ease of use. It is very easy to upload documents, review, tag, and produce.

Cons

I would like to be able to reorganize the order of documents for production in order to produce them, rather than having to make sure they are loaded into the production folder in the order you need to produce them.

Review Source

MM

Mary M.  
Associate  
Law Practice  
Used the software for: 6-12 months

### "Nextpoint Review"

September 26, 2019

4.0

On the whole, it's been quite positive. I particularly like that everyone from the firm can access it regardless of whether they're in the office. And the training was helpful at the outset.

Pros

The "fuzzy" search function is invaluable. Also the ability to easily produce privilege logs has been very helpful.

Cons

It can be a bit clunky in terms of managing many many folders of documents when using it to store documents and track discovery rather than just for productions.

Review Source

AS

Anthony S.  
Senior Counsel  
Law Practice  
Used the software for: 2+ years

### "Nextpoint Review"

August 5, 2019

4.0

Our experience has been great. Our account manager has been very helpful.

Pros

The web/cloud based dynamic and lack of need for "seat-fees."

Cons

The possible removal of our "deal" - with fixed monthly cost, plus storage.

Alternatives considered

[Relativity](https://www.capterra.com/p/119810/Relativity/)

Reason for choosing Nextpoint

Pricing and web-based capability.

Review Source

Response from Nextpoint

August 6, 2019

Hi Anthony, Thanks very much for your review. While Nextpoint has moved to an "unlimited data" pricing model with zero charges for data processing and hosting we always allow legacy customers to stay with the pricing plan they are most comfortable with and that works best for their organization. The majority of our customers prefer the predictability and affordability of our low, per-user monthly pricing; which is why I wanted to make sure and outline it for you upon your renewal. But, we are always happy to accommodate long-standing clients (like your firm) with pricing that fits their needs. Thanks again for being a Nextpoint user and for your review. Sibrey McManus, Account Director

VR

Verified Reviewer  
System administrator  
Information Services  
Used the software for: Less than 6 months

### "Great piece of work from developers"

September 3, 2021

3.0

Overall it is good software for document reviewing and for also data import. It is running successfully all over the world and the users are getting increased day by day.

Pros

We like the graphical user interface of this software and it looks colorful. Implementation is quite easy and user access is also great that every user can access the software easily.

Cons

We are not satisfied with the pricing. As it is too costly and not reasonable. It has some glitches and that irritating us a lot.

Review Source

JL

Jackie L.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "easy to use"

March 22, 2021

5.0

It is very easy to use, and much better than the software it replaced for us.

Pros

I like the facts that the software is easy to use, responds fast to queries, and cloud-based.

Cons

Sometimes I get a lot of false-positive results that have nothing to do with my actual query.

Review Source

CH

Christopher H.  
Director of Information Technology  
  
Used the software for:

### "Easy to use ediscovery processing, review, and trial preparation"

December 7, 2015

4.0

Pros: Cloud-based platform, works on any browser/any device (no plugins required), easy to manage, easy to use. Reasonable pricing. Most data imports can be handled by just about any user type. A great step up from our legacy platform without the high cost of some of the other popular platforms. Cons: Production tools are a little clunky and basic (about to see a major overhaul on 12/12 however and the early reviews look fantastic). Some data imports require additional massaging and documentation around importing some data sets is a bit ambiguous. We spent nearly 24 months looking to replace our legacy document review platform which had fallen out of support and development, and really wasn't able to fully meet the challenges of discovery in an ESI world. After an exhaustive process, we decided to give Nextpoint a try, and for the most part we are very pleased. It offers an intuitive interface that is very easy to use, cost-effective pricing, and the big winner is that it is all based in the cloud. Is it a perfect system - no. However we have had experience with some of the more popular platforms recently and I have heard from users that Nextpoint is just much easier to use and makes more sense from a review and from a case management standpoint. Nextpoint has been working very hard behind the scenes to revamp the production tools in the platform, and I am excited to see these launch at the end of this week. This will be a big change for the better! I think with a few other tweaks and enhancements, and a small rewrite of their documentation will go a long way to keeping our users content.

Review Source

AC

Ashley C.  
Legal Assistant  
Legal Services  
Used the software for: 1-2 years

### "Highly Recommend"

August 5, 2019

5.0

If I ever have an issue with an upload, the customer service rep has always been very, very helpful and accessible. She is very patient with our questions - that alone is worth every penny. Not to mention, the software basically pays for itself once all is said and done.

Pros

The customization options for document review, tagging and production are very, very helpful.

Cons

There is a definite learning curve for the software, and I don't find it to be super intuitive.

Alternatives considered

[Relativity](https://www.capterra.com/p/119810/Relativity/)

Reason for choosing Nextpoint

The value was the best fit for our clients, and the customer service is second to none.

Review Source

DM

Deanna M.  
  
Legal Services  
Used the software for:

### "Easy to Use Document Review Platform"

January 6, 2017

5.0

I have been in litigation support since 2003 and used a variety of products over the course of my time. After several major players started to become less popular I looked for some alternative cloud-based solutions and NextPoint has been a great option. It is very easy to use, has amazing customer service, and most importantly the team listens to customer feedback and provides solid solutions to ensure that their software does what their customers need for it to do. It is always improving and a great tool for litigation teams.

Pros

Easy searching capabilities, simplistic loading, and great customer support.

Cons

They just fixed my major complaint which was the ability to highlight directly on a document. While there may be functionality that does not exist, I find the customer support to be extremely good at talking through problems and helping to implement solutions whether it be through feature requests or simply teaching me a different way to do things.

Review Source

GW

Grant W.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Nextpoint works"

March 16, 2021

5.0

Great account suppor.t

Pros

Nextpoint offers a self-service review of your data early. At minimum it is a good early case assessment.

Cons

There are features still in progress to catch up to Relativity but in general Nextpoint seems committed to receiving and acting upon feedback.

Alternatives considered

[Everlaw](https://www.capterra.com/p/137171/Everlaw/)[Logikcull](https://www.capterra.com/p/142299/Logikcull/)[Relativity](https://www.capterra.com/p/119810/Relativity/)

Review Source

KP

Kylie P.  
Legal Assistant  
Legal Services  
Used the software for: 1-2 years

### "BDP Review"

March 23, 2021

5.0

It has made document review and sharing much easier and less time consuming.

Pros

The software is fairly easy to use and I am usually able to solve any issues by searching the nextpoint help section.

Cons

I am not a fan of the prep database. It can be difficult to use and does not have a lot of the same features as the review.

Review Source

LW

Laurie W.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Foldering in Nextpoint is invaluable!"

March 23, 2021

5.0

Very happy with the speed of uploads, usability of foldering.

Pros

Foldering! This makes everything more intuitive. It makes is easy for users to immediately jump in and look at documents without any "training". Uploading files is quick and easy. Also being able to label, catergorize files during upload is great.

Cons

The exporting is a little complicated. But once templates are set up it is easier.

Review Source

MG

Matthew G.  
Director  
Construction  
Used the software for: 1-2 years

### "NextPoint Review"

September 26, 2019

5.0

Overall, Nextpoint is the best platform I have used.

Pros

Ease of viewing documents, including related documents and attachments. Searching was also very intuitive. The preview feature also made searching for documents much easier.

Cons

There was no ability to bulk download search results with bates stamps.

Review Source

AR

Allison R.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Generally Positive Experience"

December 21, 2021

4.0

My overall experience has been better than my experience with other e-Discovery platforms. However, Nextpoint support is hit or miss. While I believe the team gives maximum effort, we have run into a few issues with their ability to process our requests as directed, and within a short turnaround time if needed. Given the company is relatively small and new, I have no doubt these issues will resolve when Nextpoint is able to increase its number of personnel.

Pros

The software is more user friendly than other comparable e-Discovery platforms.

Cons

Nextpoint misses on a few features that would make the user experience more efficient. E.g. - real time coding creation and ability to redact/highlight while in review window.

Review Source

JG

Jenifer G.  
Documents Management Coordinator  
Law Practice  
Used the software for: 1-2 years

### "Review for Nextpoint"

March 19, 2021

4.0

I'm still learning.

Pros

The ability to filter through documents and work from anywhere.

Cons

The learning curve - there is so much to learn and most of the time you don't know you need to know something until right when you need it.

Reason for choosing Nextpoint

Price point and usability.

Review Source

EG

Emily G.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Nextpoint Review"

July 16, 2019

4.0

Good

Pros

Good customer support and training. I appreciate the in person training.

Cons

Not all the functions of other document review software. For example, I'd like the ability to search for an individual document by bates number and THEN from that view, be able to jump to viewing the documents that precede and follow that document in the bates range.

Reason for choosing Nextpoint

I don't know.

Review Source

Response from Nextpoint

July 18, 2019

Hi Emily! Thanks so much for your feedback. A tip: utilize Bates range searching, which is Bates:\[ABC00001 ABC00035\] for example. This will return a more manageable set of results which you can then sort in Bates order and quickly view the surrounding docs. Thanks again! Annie

SC

Samantha C.  
Paralegal  
Legal Services  
Used the software for: 6-12 months

### "Review from a small law firm "

August 25, 2016

5.0

There is still a lot I need to learn but the training sessions have been really helpful. There is so much in the software that I feel I am not always using it to its full potential. Hoping to become more familiar with all the features the more I use it.

Pros

The customer service is amazing. I often have to export groups of documents in a rush and rely on the Nextpoint team to help. They always do a great job.

Cons

I don't use Nextpoint every day so I feel like there are a lot of features I don't take advantage of because I am not as familiar with them as I could be. The training sessions have been helpful but if I don't use the features discussed during training right away I forget what we covered. A cheat sheet or short handbook might help!

Review Source

Response from Nextpoint

September 29, 2016

Thanks for the feedback Samantha! The Nextpoint Help Center (support.nextpoint.com) is our online handbook for using the software, but we also recently put together a New User Guide you may be interested in checking out. It's the first item in the "Getting Started" section. Best, Alex

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