# Page 7 | Nextpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Nextpoint the right Legal Document Management solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/114099/Nextpoint/reviews

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Nextpoint

4.4 (234)

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Last updated March 13th, 2026

# Page 7 - Reviews of Nextpoint

## Showing most helpful reviews

Showing 151-175 of 234 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Bruce H.  
  
  
Used the software for:

### " Fast, convenient, cost-effective system backed by first-rate customer service and support "

October 15, 2015

5.0

We are very pleased with Nextpoint. I have experience with many case management software applications, and have found Nextpoint to be among the most cost effective, comprehensive, mobile, and user friendly systems available. Its intuitive, organized format has saved us many hours of time reviewing and processing documents. The ability to access our case files when on the road (and over various devices) is critical for a practice such as ours. Plus it is backed by a customer service and support staff that is extremely responsive. Keep up the great work.

Review Source

MA

Michael A.  
Partner  
Law Practice  
Used the software for: 1-2 years

### "Nextpoint"

March 16, 2021

5.0

I use Nextpoint as a historical research tool with practical, real time implications.

Pros

We are able to keep all our documents in one searchable, centralized database.

Cons

There are no missing features. At times, the number of options available becomes overwhelming.

Review Source

cG

cyndi G.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "This Database is very user friendly!"

March 16, 2021

5.0

Outstanding, because of its customer service.

Pros

The customer service support is outstanding. The interface is very easy to understand and navigate. The upload of documents is very easy and the customization of a database is excellent.

Cons

None that I am aware of. I have found this produce very use to navigate and use. The only thing that I would improve on is the customization of privilege logs.

Review Source

MG

Matthew G.  
  
  
Used the software for:

### "Good software for litigation efficiency. If you've never tried software like this -- do it!!"

January 6, 2017

5.0

My firm recently used Nextpoint to process over 50,000 documents to respond to discovery production. Nextpoint does a good job reading the documents that are imported into it, and provides a lot of capability to tag/label the documents with custom fields. You can also redact documents. Some of the navigation options could be improved, but it is not difficult for document reviewers to learn their way around. I cannot imagine being without Nextpoint or something like it for a large document production -- it's an incredibly useful tool.

Review Source

LF

Luis F.  
Figuera@gorlm.com  
Design  
Used the software for: Less than 6 months

### "Not bad but needs improvement with directories"

June 28, 2017

3.0

Pros

Video testimonials linked, it is a good way to see or find testimonials scripts and watch the videos

Cons

Share folders, I don't like the way share group in folders sometimes is hard to find where to upload or download the files

Review Source

TF

Tony F.  
Partner  
Law Practice  
Used the software for: 2+ years

### "Issue raised still not resolved. Waiting for NP."

March 23, 2021

3.0

I still do not have a response from Nextpoint as to the issue that I raised last week.

Review Source

SA

Sarah A.  
Lawyer  
Legal Services  
Used the software for: 1-2 years

### "Great to find documents"

September 26, 2019

4.0

It's great to organize lots of documents.

Pros

I like being able to see my progress as I go through a document review and production. I like being able to flag documents and come back later.

Cons

Sometimes it's not as intuitive as I'd like.

Review Source

RT

Rachel T.  
attorney  
  
Used the software for: 1-2 years

### "Simple access to deposition transcripts and exhibits."

April 5, 2018

4.0

Pros

The layout is simple and it is easy to access documents per subject/deponent. The documents are also easy to download.

Cons

Logging into your account usually requires entry of a verification code after entry of your password.

Review Source

RS

Rachel S.  
Senior Staff Attorney  
Legal Services  
Used the software for: 1-2 years

### "Effective Software"

October 1, 2019

4.0

Pros

The ability to put customized designations to files in order to allow for easier sorting. Also the customer service is superior to other companies.

Cons

The uploading and processing of documents initially can be difficult.

Review Source

JA

John A.  
  
  
Used the software for:

### "Nextpoint Project Review!"

December 14, 2016

5.0

I had the opportunity to extensively use NP in a recent case. The biggest pros were speed, very customizable within the review panels, and support was very responsive. Support seems to be personal enough that they can add features that we needed during the project. The multiple uses of tags were also very helpful. The biggest detractor was the process to download documents from the tool. It was a bit cumbersome but does export with underscores for every file name which made it easy to add to OnCue for trial presentation.

Review Source

CH

Charlaine H.  
Assistante  
Design  
Used the software for: I used a free trial

### "Logiciel de gestion des documents juridiques "

October 19, 2023

5.0

Pros

Les fonctionnalités de ce logiciel sont vraiment impactante. Il m'a beaucoup aidé à mettre de l'ordre dans mes affaires

Cons

Je ne trouve pas d'inconvénient a ce logiciel . J'ai beaucoup aimé l'utilisé

Review Source

BB

Beth B.  
  
  
Used the software for:

### "Great Software, Exceptional Customer Service"

January 15, 2016

5.0

My company chose Nextpoint for its great reviews, competitive pricing, and range of services. Unlike many of its competitors, Nextpoint offered trial-oriented services in addition to discovery-oriented services. Although we never ended up converting our "Discovery Cloud" to a "Trial Cloud," I was completely satisfied with Nextpoint from the beginning of our project to the end. I was particularly impressed with their customer service. I would definitely use Nextpoint again in the future and recommend them to anyone.

Review Source

PR

Paul R.  
  
  
Used the software for:

### "Review of Nextpoint"

December 28, 2016

4.0

The software worked well. It was easy to use, simple to learn, and glitch-free. I had no issues requiring customer support, so I cannot speak to that category. Otherwise, it did the job.

Pros

Easy to use; simple to learn; no technical problems

Cons

The viewing theater did not always allow proper zooming to review documents that were not of a traditional formal. The easy fix was to download the entire document and open it in its native platform.

Review Source

LR

Lauren R.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Excellent customer service! Always eager to help teach you. Organizes in a somewhat efficient manner"

August 3, 2017

3.0

Pros

The customer service is by far the best part. No matter what the problem, they either have the solution or they will figure it out and get back to you quickly. No stone left unturned. The tags you can create while reviewing documents help to go back later and process the documents in a much more organized fashion versus just reviewing manually.

Cons

Excel spreadsheets cannot be viewed in the program. It'll just provide a link to the spreadsheet outside of Nextpoint. At that rate, you might as well save the money and not import into Nextpoint.

Review Source

CC

Carly C.  
Legal assistant  
Law Practice  
Used the software for: 6-12 months

### "Nextpoint with ease"

December 13, 2016

5.0

Nextpoint has been really easy to use. We have a rather large case we are working on and it's great because each person has their own file and documents. We can mark which documents are new and which ones need to be reviewed.

Pros

The cloud and uploading

Review Source

TS

Thomas S.  
Lawyer  
  
Used the software for:

### "Easy to Use, Great Support"

November 30, 2015

5.0

As a boutique litigation firm (4 lawyers), we've had an excellent experience with Nextpoint. The service has scaled well to our particular ediscovery project needs. It's easy to learn and use and helped us efficiently work through large amounts of records. The customer service has been great and having a dedicated customer support person to field any issues is a nice touch. Lastly, being a cloud-based service, it complements our other legal software such as Clio (for timekeeping).

Review Source

MK

Michael K.  
Associate  
  
Used the software for:

### "Easy to use, intuitive, and constantly improving."

February 12, 2016

5.0

After only a few short training sessions, I felt that I could perform most tasks within the software. It's easy to use without sacrificing quality. But the best part about the software is that it's flexible. I can run a simple PDF production if I'm in a time crunch, or I can work with Nextpoint's representatives to create a full-fledged ESI production. And Nextpoint's client-service reps are second to none. They solve any technical or logistical problem you throw at them.

Review Source

CE

Chantel E.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Incredible eDiscovery software!"

October 2, 2017

4.0

Saving time with review, fast cloud-based action!

Pros

Very user friendly compared to other platforms that I have used previously. The customer support is by far the best I've ever had! Cloud-based makes this platform so easy to use while out of the office!

Cons

I would prefer all emails automatically attach the attachment when editing in a Bulk Action. I think that should be the standard setting as opposed to having to click Grouped by email family, including related documents and then clicking Email-Family (Emails and attachments).

Review Source

MF

Mike F.  
  
  
Used the software for:

### "Nextpoint has been a great addition to our offerings as a Mass Tort E-Discovery Shop"

December 14, 2016

4.0

We started with Nextpoint in May of this year to fill a need for our Mass Tort cases post discovery and into trial prep and so far we've had a great experience working with the software and the support team. Would recommend our exposure to the software to anyone.

Pros

Web-based, cost controlled and easy to onboard users.

Cons

Lacks a bit of the flexibility and management we usually desire, though changes are being made to adapt.

Review Source

JV

Julia V.  
Associate  
Law Practice  
Used the software for: 1-2 years

### "An ok product"

September 26, 2019

3.0

Pros

The interface was easy to navigate and did not look cluttered.

Cons

It is too difficult to tag and search documents. Also difficult to do a production for discovery.

Review Source

JC

Jean C.  
Senior Legal Assistant  
  
Used the software for:

### "NextPoint is a tool that even Luddite's will use."

February 12, 2016

5.0

It is one of the more intuitive document management tools with which I have worked. The attorneys with whom I work can review and code documents with very little front end training. It is flexible in its ability to add coding fields and folders as your review takes shape. In addition, NextPoint personnel are great partners in helping you to be as self-sufficient as your firm's support staff is capable in order to minimize client costs.

Review Source

BG

Brittany G.  
  
  
Used the software for:

### "Great software & support!"

December 28, 2016

5.0

I am not the most computer savvy person although I am working on computers all day as a paralegal. This software has helped greatly with our discovery document review & production. I could never have figured out the software or how to use it without the help of your trainer Annie, she was absolutely amazing & so patient with me! I know that if I need any assistance in getting my job done I can contact Nextpoint and get the help I need!

Review Source

JS

Jeff S.  
Paralegal  
  
Used the software for:

### "Loved the software, great customer service."

February 2, 2016

5.0

The customer service I received from Jim Lancaster was top notch; quick to respond and engaged with what his clients are trying accomplish. If I asked him a question about something not in his wheelhouse, he either found out quickly or put me in touch with whomever knew the answers. I also found the software to be very intuitive and easily adaptable/customizable for my specific purposes. Would definitely recommend.

Review Source

NT

Nina T.  
Associate  
  
Used the software for:

### "Manage MDL exhibit lists"

February 25, 2016

5.0

Nextpoint has been an awesome addition to our MDL practice, hosting thousands of exhibits for multiple trials and allowing access to unlimit ed users. It's affordable and I love not having to access it through a remote desktop. You can pull it up on any tablet, ipad, or computer and the double security gives me and my clients peace of mind. It is extremely user friendly and the new updates keep making it easier.

Review Source

NG

Nick G.  
Attorney  
  
Used the software for:

### "Document Review for Multi-State Ligitation"

October 8, 2015

5.0

The people at Nextpoint are very friendly, helpful, and make it much easier than I expected. I would highly recommend this service to anyone with this need. After reviewing other options and trying out other products (Relativity, Concordance), we found that Nextpoint is the best option. The product speaks for itself, but the customer service is unmatched. I can't wait to visit their office in Wrigleyville!

Review Source

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