---
title: "Sage Timeslips Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Sage Timeslips Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more."
source_url: "https://www.capterra.com/p/114210/Sage-Timeslips/"
page_type: "product"
language: "en"
---

# 

 Sage Timeslips Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Sage Timeslips

## What is Sage Timeslips?

Sage Timeslips gives you control over every aspect of your time tracking and billing management. Capture billable hours and accurately track expenses with 100+ pre-defined reports, personalized invoicing, and customizable dashboards. Find out why Sage Timeslips has been trusted by organizations like you for 38 years.

## What is Sage Timeslips used for?

[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/)[Time and Expense](https://www.capterra.com/time-and-expense-software/)

Top alternative

Featured

Overall rating

Based on 261 user reviews

Reviews sentiment

Positive

70%

Neutral

20%

Negative

10%

Starting price

$49

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Sage Timeslips?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sage.com&name=Sage Timeslips)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sage Timeslips

3.9 (261)

VS.

[4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$49

Per User, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (261)

Ease Of Use

4.7 (9,263)

Value For Money

3.3 (228)

Value For Money

4.5 (6,935)

Customer Service

3.2 (222)

Customer Service

4.6 (6,230)

## Sage Timeslips alternatives

[4.8 (210)](https://www.capterra.com/p/212371/Bill4Time/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (529)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[Clockify](https://www.capterra.com/p/169607/Clockify/)

[4.8 (9,264)](https://www.capterra.com/p/169607/Clockify/reviews/)

Starting price

$4.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169607/Clockify/)

[Office 365 Timesheet App](https://www.capterra.com/p/174840/Office-365-Timesheet-App/)

[4.5 (936)](https://www.capterra.com/p/174840/Office-365-Timesheet-App/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/174840/Office-365-Timesheet-App/)

[View all alternatives](https://www.capterra.com/p/114210/Sage-Timeslips/alternatives/)

## FAQs about Sage Timeslips

Overview

### Which roles and teams benefit most from Sage Timeslips?

Sage Timeslips is most used by legal professionals, firm administrators, and finance leaders who need accurate timekeeping and billing. Attorneys, paralegals, and legal assistants track billable hours and case-related work, while office managers, bookkeepers, and partners oversee invoicing, payment reconciliation, reporting, and firmwide billing efficiency.

Answer based on 256 reviews

Overview

### What company size and industries is Sage Timeslips built for?

Sage Timeslips is built for small businesses that bill for time, with 99% of reviewers from small companies and 1% from midsize firms. It primarily serves legal organizations, led by Law Practice at 60% and Legal Services at 19%, with additional use in Accounting at 9%.

Answer based on 261 reviews

Features and Usability

### What are the key features of Sage Timeslips?

Sage Timeslips includes core time tracking and billing features such as billable and non-billable hours, time and expense tracking, client billing, and invoice creation. Differentiating capabilities include multiple billing rates, customizable reports and invoice templates, client history, trust account tracking, and QuickBooks integration for payment and accounting workflows.

Answer based on 107 reviews

Pricing

### How well does Sage Timeslips handle billing?

Sage Timeslips handles legal and professional billing well, especially for detailed time entry, draft controls, and flexible fee arrangements. Many law firms like the bill locking, reporting, and rate options, while some users find template editing, pre-bill formatting, and support for billing issues harder than expected.

Answer based on 107 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Sage Timeslips starts at $49/month for the first user on Sage TimeSlips Anywhere, with additional users at 39/month, plus volume pricing and annual discounts. A free trial is available. Reviewers often call it expensive for small practices, and some report paying extra for outside consultants or support help.

Answer based on 39 reviews

Integrations

### Which third-party tools and platforms does Sage Timeslips integrate with?

Sage Timeslips integrates with Microsoft Outlook, 8am LawPay, QuickBooks Desktop, QuickBooks Desktop Enterprise, QuickBooks Enterprise, TrialWorks, 8am AffiniPay, and Paya. These connections center on email, payments, legal billing, case management, and accounting, with reviewer mentions strongest for Outlook and LawPay.

Answer based on 21 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Sage Timeslips?

Sage Timeslips offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say everyday timekeepers and new staff often learn basic tracking quickly with minimal training, while admins and owners need more time for setup, billing, templates, and reporting, with some citing confusing training and consultant-dependent configuration.

Answer based on 33 reviews

Getting Started and Support

### What customer support options does Sage Timeslips offer, and how do users rate the experience?

Sage Timeslips offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience with support is mixed: some describe knowledgeable, courteous agents who resolve issues quickly, while many report long waits, limited chat effectiveness, hard-to-reach staff, added support charges, and help resources that do not answer specific problems.

Answer based on 73 reviews

Features and Usability

### Is Sage Timeslips easy to use?

Sage Timeslips works well for routine time tracking and billing once users learn the workflow, but ease of use is mixed. Longtime legal staff often manage daily tasks comfortably, while new users and small firms may find the interface dated, setup confusing, and advanced features less intuitive without training or support.

Answer based on 55 reviews

## Who uses Sage Timeslips?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 16,165 Billing and Invoicing reviews

Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities:

-   **Invoice Processing** (**53%** of reviewers rated this feature as critical)
-   **Invoice Creation** (**55%**)
-   **Quotes/Estimates** (**56%**)

Sage Timeslips supports **Invoice Processing** and **Invoice Creation**, giving businesses the tools to handle billing workflows and generate invoices more efficiently. However, it does not include **Quotes/Estimates**. Instead, it offers other relevant features that reviewers also value, such as **Online Invoicing** (**51%**), **Invoice History** (**44%**), and **Payment Processing** (**52%**), helping businesses manage billing records, accept payments, and keep invoicing activities organized in one system.

Invoice History

4.4 (98)

68.37% of 98 reviewers that rated this feature as important or highly important

It gives you instant access to past invoices, helping you answer client questions and maintain organized records. Reviewers indicate this aspect is valuable for retrieving lost invoices, supporting court needs, and tracking client billing over many years.

Billing & Invoicing

4.3 (153)

71.90% of 153 reviewers that rated this feature as important or highly important

With this capability, you can quickly generate, preview, and send detailed invoices. Users think billing is straightforward and essential for payment, but some report difficulty editing sent invoices and find the setup less intuitive than expected.

Expense Tracking

4.2 (110)

56.36% of 110 reviewers that rated this feature as important or highly important

This aspect helps you monitor and recover client-related expenses, including court costs and fees. Reviewers appreciate the ease of entering, managing, and reporting expenses, though some mention recent updates have slowed the process.

Time & Expense Tracking

4.3 (109)

65.14% of 109 reviewers that rated this feature as important or highly important

You can efficiently track both time and expenses for each client or matter. Some reviewers find this aspect intuitive and reliable, making billing easier, though a few mention data entry could be simpler and the interface less complex.

Time Tracking

4.5 (92)

69.57% of 92 reviewers that rated this feature as important or highly important

Sage Timeslips offers detailed and precise time tracking, letting you easily enter, manage, and review time entries for accurate billing. Reviewers appreciate its reliability, ease of use, and reporting, though some mention occasional slowdowns after updates.

Accounting

3.9 (82)

56.10% of 82 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Sage Timeslips 63 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Automatic Billing: Setup and send recurring or automated bills
- Automatic Time Capture: Automate recording of time to reduce human error
- Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed
- Billable Items Tracking: Track the list of items required to be billed/invoiced to clients
- Billing & Invoicing: With this capability, you can quickly generate, preview, and send detailed invoices. Users think billing is straightforward and essential for payment, but some report difficulty editing sent invoices and find the setup less intuitive than expected.
- Billing Portal: Gateway through which end users can view past bills and pay current invoices
- Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Clock In/Out: Track employees' arrival and departure timings for payroll purposes
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully
- Credit Card Processing: Accept and process credit card transactions
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Electronic Payments: Electronically collect payments for goods or services
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Expense Tracking: This aspect helps you monitor and recover client-related expenses, including court costs and fees. Reviewers appreciate the ease of entering, managing, and reporting expenses, though some mention recent updates have slowed the process.
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- For Legal Professionals: Specifically designed to address the needs of law firms and legal departments
- Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis
- Invoice Creation: Create invoices from scratch or have recurring invoices
- Invoice History: It gives you instant access to past invoices, helping you answer client questions and maintain organized records. Reviewers indicate this aspect is valuable for retrieving lost invoices, supporting court needs, and tracking client billing over many years.
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Mobile Access: Access software remotely via mobile devices
- Mobile Payments: Clients can submit payments via mobile devices
- Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations
- Offline Time Tracking: Track employee and task times without internet connection
- Online Invoicing: Create, send, and view electronic invoices
- Online Time Tracking: Track employee and task times using internet connection
- Payment Processing: Accept, record, and reconcile financial transactions
- Project Billing: Business model that bills clients an amount based on the project/task/job performed
- Project Time Tracking: Measure time to completion or hours worked for projects
- Project Tracking: Monitor the progress of projects from start to finish
- QuickBooks Integration: Integrates with QuickBooks
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Expense Tracking: You can efficiently track both time and expenses for each client or matter. Some reviewers find this aspect intuitive and reliable, making billing easier, though a few mention data entry could be simpler and the interface less complex.
- Time Tracking: Sage Timeslips offers detailed and precise time tracking, letting you easily enter, manage, and review time entries for accurate billing. Reviewers appreciate its reliability, ease of use, and reporting, though some mention occasional slowdowns after updates.
- Time Tracking by Client: Track time worked per client
- Time Tracking by Project: Track time worked per project
- Timesheet Management: Track the amount of time spent on a job or task
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

3.8 (260)

3.8

Based on 260 reviews

## Pricing

Value for money

3.3 (228)

Free Trial

[View pricing plan details](https://www.capterra.com/p/114210/Sage-Timeslips/pricing/)

Sage TimeSlips Anywhere

$49.00

Per User,Per Month

It includes:

-   Week View

Value for money

3.3 (228)

3.3

Based on 228 reviews

## Integrations

[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

8am LawPay](https://www.capterra.com/p/177253/LawPay/)[

QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/)[

8am AffiniPay](https://www.capterra.com/p/186952/Affinipay-for-Associations/)[

Paya](https://www.capterra.com/p/251803/Paya/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.2 (222)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.2 (222)

3.2

Based on 222 reviews

## User reviews

Overall rating

3.9

Based on 261 reviews

Filter by rating

5(99)

4(84)

3(51)

2(16)

1(11)

Mentioned topic

Sorted by most recent

JF

Justin F.

Production manager

Food Production

### "Straightforward review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 24, 2026

The software has helped improve accuracy in invoicing and reduced administrative workload, making the billing process much smoother. Overall, Sage Timeslips has been a dependable tool that supports productivity and helps keep operations organised.

Pros

We’ve had a very positive experience using Sage Timeslips. It’s a reliable and user-friendly time tracking and billing solution that makes managing billable hours straightforward and efficient. The reporting features are excellent and help provide clear visibility into time spent across projects and clients.

Cons

Just can take some users time to understand it which in turn requires Newer updates may help this.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MR

Mandi R.

Paralegal

Law Practice

### "Great Product! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Great! Customer service has always been great, the price is comparable to other systems, and the product is professional.

Pros

The ease of billing. The billing system is easy. Overall the ease of use for all parties, including the attorneys.

Cons

The reporting feature is still on the more difficult side to get what you are needing. If you want to look into a specific client for dates, it does not give you that option.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KN

Kristi N.

Office Manager

Law Practice

### "mostly good, some negatives."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

March 19, 2026

Pros

ease of use and layout of software. I've been using the program for a lot of years and it's been very useful.

Cons

data protection these days is an important part of business. most servers are in the cloud off site and I don't feel as secure with what direction sage and timeslips is taking.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Junaid E.

Manager

Hospitality

### "Reliable Time Tracking "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 8, 2026

Overall, Sage is a dependable tool for professional time tracking and billing. Their customer support team is amazing and answer your queries patiently.

Pros

Sage Timeslips is reliable straightforward for tracking time and billing clients. once it is setup logging time is easy and accurate and the reporting is strong enough for professional use.

Cons

The interface feels dated and not very inuitive at first. Setup takes bit longer than it should and some workflows feel bit complicated than necessary.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Michelle B.

Owner Attorney

Law Practice

### "Decades with TS, but No Longer for Solo"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

May 16, 2025

It was great for decades, but now seems more geared to larger teams of attorneys, as there is a much cheaper rate for larger groups- for a solo or small firm I would not recommend it.

Pros

I liked that it was simple to use and could generate reports easily- I used it for decades and loved it.

Cons

I have used Sage TS so long, that I actually used it on a paid for CD. What I did not like was when it went to monthly subscription it was super expensive, far too expensive for a solo practitioner so I had to leave.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VW

Victor W.

Office Manager

Legal Services

### "Perfect for timekeeping and bill preparation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 21, 2025

Perfect for what I needed to use it for: entering time, expenses, and preparing bills. I wish some features were easier to use, or understand with tutorials and/or live support.

Pros

Ease of use for navigating each entry. The toggle function from entry to entry is the perfect way to edit and review multiple entries while saving time. Preparing bills was very easy. I like the locking of bills before approval stage.

Cons

Some of the functionality was either complicated or confusing. The interface at times was a bit dated. I felt that many details were not as easily explained without doing further research.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BP

Barbara P.

Paralegal, Office Manager

Legal Services

### "Sage Timeslips review - 1999-now"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 11, 2025

I have used Sage Timeslips at two different firms between 1999 and now. I enter time; produce reports and bills.

Pros

Easy of time and expense entry; wide range of reports available and the customization options

Cons

Many of the reports have such small print that they are difficult to read.

Alternatives considered

[8am MyCase](https://www.capterra.com/p/115613/MyCase/)

[Clio](https://www.capterra.com/p/105428/Clio/)

Reasons for choosing Sage Timeslips

The program looked easy to learn and set up at a reasonable price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Joseph B.

Mng Member

Accounting

### "Timeslips review"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

January 2, 2025

Good for the first half-dozen years, bad for the last decade and a half.

Pros

The ability to print a report showing realizations for each imekkeeper and an overall client realization rate and write-downs.

Cons

Sage did not improve the software and fell behind in features.

Switched from

[TimeSolv](https://www.capterra.com/p/76730/TimeSolv/)

I switched TO another product. Not from. Timeslips was not improving enough. I switched to TimeSolv.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Elissa S.

Bookkeeper

Law Practice

### "Great for Law firm"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

December 18, 2024

Pros

I love how it automates transactions unlike other products

Cons

Customer service is hard to get ahold of sometimes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2024

Hi Elissa, Thank you for your thoughtful review and for choosing Timeslips! We're thrilled to hear you love the ease of Timeslips—it's wonderful knowing we're making a difference for you. We’re committed to continually enhancing our customer service experience. I’d love to hear more about your needs or any specific challenges as well as suggestions for product enhancements so I can share them with our team and continue improving. Please don’t hesitate to reach out to me directly—I'd love to hear from you. FYI, we have some great free training on our new Getting Started site—to help you get the most out of Timeslips https://sageu.com/en-us/training/SageTimeslips/Premium/getstarted/. And, if you're not already part of the Timeslips online community, I'd encourage you to check it out. It's super helpful for engaging with partners, Sage colleagues, and other Timeslips users https://communityhub.sage.com/us/sage\_timeslips. Wishing you a joyful holiday season!

DC

David C.

Attorney

Law Practice

### "Sage Timeslips Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

7/10

August 6, 2023

The customer service detracts from the quality of the program which I think is excellent.

Pros

Timeslips has excellent time tracking and billing features. The billing and invoicing features are excellent.

Cons

In all honesty, I am extremely disappointed in how Timeslips provides support to customers. Trying to solve a problem through "chat" services is ridiculous. What has happened to one-on-one conversation? Customer support is the worst feature of Timslips, yet it should be the most important feature aside from the product itself. Also, for the amount of money I am paying each year, I should have the ability to have more than 4-5 support interactions with being charged. I honestly believe that these issued should be addressed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/114210/Sage-Timeslips/reviews/)

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