Salsa Engage

3.5 / 5 65 reviews

Who Uses This Software?

Salsa offers solutions exclusively for nonprofits. From start-up charities, to mid-size nonprofits, to global organizations, our clients lead the industry in donor retention & acquisition.


Average Ratings

65 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salsa Labs
  • www.salsalabs.com
  • Founded 2003
  • United States

About Salsa Engage

Our online advocacy tools will help mobilize, organize and amplify the voices of your supporters to impact policy at the federal, state, and local level. Features include online petitions, targeted actions, social advocacy, email marketing, triggered welcome series, and optional online and peer to peer fundraising tools. Salsa is the online, mobile, and social advocacy tool trusted by EWG, Climate Reality Project, National Urban League, National Organization for Women, PFLAG, and thousands more!


Salsa Engage Features

  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Legislation Tracking
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement

Salsa Engage Reviews Recently Reviewed!

SalsaEngage is awesome.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Really glad we switched! Perfect for our non-profit organization.

Pros: We have loved the functionality and ease of use of this software. We first tried a competitor and are grateful we made the switch. Once implemented it has been a great time saver.

Cons: There is always a learning curve, as this software has one as well, but the support staff is excellent and helps you through without nickle and diming you to death.

Chose Salsa after extensive trade study and so far am glad we did

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Tough to choose among the many products out there, but Salsa was one of just a few that stood out above the rest for our needs. On my first pass I didn't include them in my top 5 down select, mainly because I thought having separate CRM and Engage products would be problematic. However Software Advice recommended taking a look, and when we did they ended up edging the competition. I spoke to a reference customer who said that the two products work well together, and was especially impressed with the progress the Salsa team has made in improving the products over the last year.

Pros: Customer service and attentiveness have been great. Much more personal than some of the other big name products, where I felt like we were a number in their sales pipeline. Like the kick start process that Salsa has in place.

Cons: None yet. We've just started to use it. Separate CRM and Engage products are not ideal, but they pull it off well. Skill Labs learning videos are really good, though it can be annoying that they force you to go in a certain order for some modules.

We converted from another CRM to Salsa in May 2017. We are very satisfied with the move.

Aug 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First let me say Customer Support is excellent. The team is always responsive in helping to solve problems.
The software is easy to use and creating reports is very intuitive. We can easily produce mailing lists which was one of the main objectives in moving to Salsa.

Cons: Creating email newsletters in Engage is not the easiest. We find we cannot format the material as easy as some other email vendors. One cannot easily size a photo to match the side text. It seems as if the text and column spaces are fixed in size. If you are willing to accept less visually attractive end produce the system is fine. We are considering moving to another email vendor for sending Newsletters.

Overall: Accurate data and ease of creating reports.

The functionality is fun to play with, and the support has helped me make an impact with supporters.

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how versatile the program is. There are several different things to do, or ways to do things, that have enhanced my own creativity and ability to reach out.

Cons: It takes a while to learn how to use, but that's not necessarily a bad thing. There's a lot to learn!

I have been so impressed with SALSA and their customer service. Engage is so easy to use!

Aug 06, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use after the training. I look being able to tract the results of the emails and social posts. I really like the donation links

Cons: It was hard to find the time to train but I am really glad I did. It makes things so much easier in the long run.

Great to consolidate softwares but not entirely perfect

Jul 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great functionality, love interface with CRM and once you get the hang of it, it is quite useful. Resources and training are amazing, beyond anything I've seen in professional software. Support responds fast.

Cons: Formatting can be cumbersome, no social button functionalities, a few small non-intuitive menu issues but not something I can't get over.

Overall: Consolidated softwares for one easy place to grow our org.

Comprehensive Tool that is not user friendly

Oct 17, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Large number of tools, powerful query and reporting capacity

Cons: Glitchy, poor spam reputation

Overall: We used Salsa for a number of years. We really appreciated the large number of tools under one roof. Also supporting an up and coming tech company located here in DC was an added bonus. However, a couple of recurring problems forced us to switch to Neon CRM and One Click Politics.

First, the interface for creating emails and webpages is glitchy and inconsistent. Unless you know HTML, the user tools they provide are inconsistent in their quality. They do not do what you expect. One particularly troublesome piece was simply adding a url link to an image for folks to click on. Either the picture would be there with no link, or the link with no picture. About every 10th time you tried it would work as it was supposed to. But very frustrating when you are rushing to get an email out or setup up a time sensitive advocacy action.

The second and bigger problem is Salsa has a bad reputation with spam houses. 50-75% of our listserv messages would get caught in folks spam filters because of its low reputation. I don't even want to imagine how many of our fundraising emails went into spam folder.

There are many powerful things within Salsa, but it lacks consistency and reliability to make the broad range of tools available worth the aggravation of too many glitches in quality.

Limited in creating a Donate page

Jul 15, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's able to take donations

Cons: -poor interface & not good to design a donate page;
-the help desk is a joke [takes forever to get anything done];
- too expensive for non-profit

Overall: Limited in creating a Donate page that looks and works well... It's pricey and the help is on a 24 hr delay.

Recommendations to other buyers: I don't recommend. I'm looking at other /better software for WordPress and they are so much in tune with good design and simple interface.

So far okay

Aug 27, 2015
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It has better graphic interface for email newsletters than our previous service.

Cons: Some of the graphics are too cute/cartoonish--sort of insultingly so. And I think their must be an easier way to pull up someone from the database than searching, but it isn't immediately obvious and I haven't dug into it.

Recommendations to other buyers: Figure out how easy the data is to input and access (easy of complex search functions), how good the templates are and how easy to add and what the cost is. When we did this assessment, we were confident Salsa would work better for us than eTapestry, though we are still getting up to speed with Salsa.

A good resource for small organizations with a wide reach

Aug 25, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Salsa helps me quickly draft and share email alerts and actions with our grassroots network.

Cons: The formatting of text and images in the emails and actions is a little wonky. I can't directly copy and paste from a document with existing formatting so it takes more time to reformat in Salsa.

Recommendations to other buyers: Copy and paste into text edit software from Word documents to remove formatting, then add formatting in Salsa.

Big Disappointment

Aug 25, 2015
2/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: It makes donations entry easy and is a web based program.

Cons: Customer Service are not always helpful and will send you links of things to read which in most cases won't solve my problem instead of giving me direct step by step instructions on how to perform certain tasks. This product is not user friendly at all and very difficult to use specially on building queries and reports and on top of that, it has many limitations.

Recommendations to other buyers: It might work for you, but you will need to test it to make sure it is the right fit. Ask or at least one month trial to have enough time for testing.

ESC alerts

Aug 24, 2015
4/5
Overall
4.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, easy to navigate, fairly easy to search, useful records such as donor files, etc. Like the groups and tags to be able to categorize our supporters.

Cons: Doesn't have basic functionality like spell check, font choices, etc

Recommendations to other buyers: Think about what you use it for and what you would like to be able to do in the future.

Saves a ton of time behind the scenes of nonprofit work

Jul 23, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salsa has lots of features that save loads of time for a hard-pressed or over-extended nonprofit staff. Especially if you're relying mostly on volunteers.

It helps keep track of donors -- how much and when they give.

You can set up a peer to peer fundraising campaign so your supporters can have their own web pages to raise funds with

You can set up a cause-campaign where you enable supporters to write letters to congressmen and other people in power.

And it also easily collects and organizes information about donors and signups anytime someone enters their information.

It can be set up to send out auto-responder emails any time someone gives or signs up.

All this means you don't have to devote precious staff time to these tasks, once the Salsa system is in place.

In addition, the customer support staff is highly responsive and works with you until things are working right.

The only thing to be aware of is that a knowledge of html helps. If no one on your team has this knowledge, there are some features that will be harder to customize. There is a bit of a learning curve up front (anticipate spending a couple months getting things set up). Once it's "humming" along, it allows you to focus on other tasks -- the ones you'd rather be doing.

Review from: www.proactivecontent.net

Satisfied with Salsa, but improvements can be made

Jul 23, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great for integrating all parts of our advocacy and communications into a single platform. It's nice to know who took action on advocacy alerts, read emails, and attended events all in one place. Scoring and smart groups are great for segmenting your supporter list. I love the new integration to pull in information from social media accounts (for free!) Salsa always rolls out improvements to their service that are not an extra charge.

Cons: I personally don't like the graphical interface. I think it could use a facelift to match modern design concepts. There are many features available that are free to use, but you have to request to have activated. I haven't been able to find a list of these features, so I tend to find them while reading through the knowledge center. I'd love for everything that's available to be activated upon opening an account, rather than having to discover and request the features. Although there is a spot that tells you when the last update to a supporter record was made, you cannot find out what the update was or who it was made by. Some of the query tools are a little bit difficult to understand, for instance using greater than and less than with dates rather than before and after.

Excellent, affordable, flexible Advocacy & CRM

Jul 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Salsa for nearly 7 years and are very happy with it as a CRM. New users would do well to avail themselves of the many instructional videos or webinars as there is a learning curve but once mastered, it offers exactly the tools we needed to grow our list and facilitate increased contacts with decision makers. Support is timely, skilled, and friendly. The reasonably robust capabilities with the off-the-shelf package can be expanded with tools from partner developers in their marketplace.

Salsa is hot

Jul 07, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Salsa makes it simple for nonprofits to run advocacy campaigns and engage their supporters. It is also a great way to send mass emails to supporters and keep donors informed through newsletters. The Salsa CRM makes it easy to segment supporters into relevant groups and then send them targeted emails based on their interests.

Cons: I'd like to see more templates for newsletters and petitions.

Recommendations to other buyers: Salsa is made for nonprofits and does an excellent job helping nonprofit grow and engage their supporter base. It has a wide range of tools that can assist nonprofits.

Mostly happy, but with some concerns.

Jul 06, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: As a full service product Salsa is an easier to use alternative to Salesforce (I used Salesforce for several years).

Cons: The administrative area is very hard on the eyes, sometimes buggy and poorly designed. The templating feature is draconian and lacks modern features like drag and drop. I encourage Salsa staff to sign up for a Mail Chimp demo and looks at how easy it is to create templates, on the fly, with no need to manipulate or import code. This applies to the donation page templates as well. Also, there aren't enough built in reports and building reports requires a degree in Salsa. It would be good if Salsa integrated with a greater number of merchants.

Recommendations to other buyers: Your choices are limited if you are looking for a full package service - Salsa does the trick but it requires patience and commitment.

Switched from Vertical Response and happy about it

Jul 01, 2015
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service and documentation, fairly straightforward interface

Cons: Restrictions on email design and very few templates available, inability to delete old image files

Recommendations to other buyers: Test it out if you can, make a list of what you need from it and make sure you have a plan to integrate with your current data management software

Gets the job done

Jun 30, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Salsa provides us with most of the tools and products we need at a price affordable to small and mid-sized nonprofits. Their query and reporting tools are very robust and allow for detailed tracking of supporter actions.

Cons: It is fairly challenging to customize the look and feel of the donation and signup forms, and their out-of-the-box design is fairly clunky and not super modern. It would be nice if their developers were a little more receptive to working on customizations and improvements (as one-off projects outside of the monthly fee schedule).

Recommendations to other buyers: Under the hood, this tool is very robust and will serve almost all of the major needs of an advocacy organization. If you are a small operation with no web designer looking for out-of-the-box modern design, however, this may not be the tool for you. But if you have your own IT or web folks who like to tinker, this is a veritable playground.

Great data base, iffy editor

Jun 30, 2015
3/5
Overall
1.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of setting up and using advocacy actions, campaigns and petitions. Customer support has a very fast response, which is appreciated. The number of fields is great.

Cons: WYS is NOT WYG. The editor is so hard to use that our staff refuses to use it. I would like to see more information easily exportable from a query, specifically state districts and ideally groups. I have found the custom report generator clumsy to use.

Recommendations to other buyers: You will need someone who knows html to set up templates and to help occasionally.

Good platform but needs some work

Jun 30, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Salsa has provided great customer service -- whenever we have an issue, their tech support team gets on it ASAP and usually has everything resolved pretty quickly.

Cons: The system can be a little difficult to use in certain ways -- for instance, building donation pages can be buggy at times, as selecting social media functions causes the page you're working on to close, or when you're randomly forced to sign out and sign back in again because certain functions are no longer working in a single session (i.e. if you want to create two or more donation pages in a row, you need to log out and log back in before you build each new page or you won't be able to select the right template for the pages). These aren't MAJOR issues, but they are annoying when you're trying to bang out a lot of work. Another thing is that the STOREFRONT feature is sorely underdeveloped and could use a lot of work and additional functionality, such as the ability to calculate sales tax, built-in social media functionality, more dynamic product options (like the ability to charge different prices for different versions of the same store item, or the ability to select multiple product types on a single storefront item). You would need to get outside developers to build these features for you, if you really need them.

Recommendations to other buyers: Salsa is best used for donations. If you have a large store and you're selling products, it probably wouldn't be the right software for your needs, given how limited the storefront functionality is.

Salsa - flexible, multifaceted and great support team

Jun 30, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Cons: Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Recommendations to other buyers: I am not sure if there is access before you sign up with Salsa, but it has been very helpful to me to watch the videos and use Salsa Commons. I've learned so much of what Salsa has to offer from the videos and discussion boards in Salsa Commons. Not only have I gained a better understanding of how to use the software, but I have also gleaned a lot of tips and and outreach and advocacy ideas. Often I've found it hard to know the right questions to ask when looking for software like this, and seeing how others are using the software and maybe issues they encounter helps me to frame how Salsa can work for our database, outreach and advocacy going forward.

Perhaps the worst decision I made in the last five years...

Jun 29, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It's slightly less expensive than other options...

Cons: It's not worth it... There are so many problems with both the software and the service. The software is completely unintuitive. Nothing makes logical sense. It seems to have been designed by field organizers for political campaigns, not by customer friendly coders in the IT world. The service is hardly better. It's very difficult to get a live person on the phone. It's easy to get someone via email, but then it takes a back & forth of 4-5 emails before they get to the question you want answered (the first answers are usually "have you read the online help manual?" or "can you send me a screenshot of what you're talking about?", and half the time the final answer is they can't solve the problem you have. Within just one month we started running repeatedly into limitations of what the software can do. And we're a very small non-profit that's hardly sophisticated.

Recommendations to other buyers: Stay away from Salsa! But if you have to use it, budget in money for in-house IT support to use it and prepare yourself for dozens of hours to train that person to use their completely arcane system. Also beware of the bait and switch. We were promised all kinds of support in using it but once we started running into problems (right away) we were told we'd have to pay each month to get dedicated support access. Better to pay your own person less and have their loyalties be to you.

Salsalabs: Client Come First

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is very easy to use. Sending mass emails, creating and managing groups. Salsa is good at responding and following up fast to clients requests for support of any kind.

Cons: The queries get a little complicated, but not impossible.

Recommendations to other buyers: I do not have any recommendation at this time. I think their experience and mine are different.

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

Jun 29, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

Cons: It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly ¿ the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it. Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use. And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

Recommendations to other buyers: Take the time to really learn the software, specifically, task one person in your Org to learn it inside out, to then train others in a lay fashion with an easier way to understand and use it to get the job done, quickly. It has more capabilities than you could imagine or probably use, but it is a resource and workhorse that can do so much and make your organization compete for the attention of donors, volunteers, and supporters that very large global organizations are tapping into.

Great all inclusive product, attentive and helpful customer service.

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that a variety of our needs are met by one sleek product. Not only is this convenient, not only does it centrally store our supporter data, it also provides invaluable context about that data, that would otherwise be very difficult to see. The ability to see these connections and trends is vital to the success of our campaigns.

Cons: The price is difficult to justify for a small non-profit.

Recommendations to other buyers: The true power of Salsa doesn't reveal itself until you dump a decent amount of data into it. Give it time and commit to having staff engage with it often. It sells itself. There is nothing that quite meets all of the needs of a nonprofit that we have found.

Great marketing, advocacy & fundraising service for our company

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I best like that SalsaLabs is an "all-in-one" solution, which also facilitates a user outreach campaign.

Cons: They are quite busy on the custom development side, and getting custom development support has taken longer than we anticipated. The positive side of that is they are available to help us map out new ideas that have not been done before -- this is valuable to us.

Recommendations to other buyers: Get clear on what you need, then do at least one of not two of their webcast sales presentations -- determine the fit and get up to speed with SalsaLabs' considerable features before getting started.

BCAC Review

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like tracking emails feature, being able to tell if key constituents have opened your email or not.

Cons: not able to attach other documents to email blasts

Recommendations to other buyers: More work needs to be done on tracking fiscal functions/donations.

We have had an overall very good experience, thanks for the support

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how responsive Salsa is to all of my questions.

Cons: I think you should allow webpage templates from Dev. sites because we wanted to launch our new site with the Salsa links working and it was confusing.

Recommendations to other buyers: Ask questions and don't be afraid to send emails if you have questions.

Satisfied, but change the new log-in setup

Jun 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It integrates our email, online donation, and advocacy needs in the same product.

Cons: Some of the email formatting is difficult. And my biggest pet peeve right now is that Salsa opens a new tab in my browser every time I want to sign in to Cosm. If you could just let it open in the same tab, that would be SO appreciated. Literally the only reason I am answering this survey.

Recommendations to other buyers: Do you need your CRM email, donation, advocacy, and supporter management all in one place?

Salsa is da bomb!

Jun 29, 2015
5/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Not only is this an effective tool for outreach and data management, but the support you get is amazing!

Cons: Sometimes some of the reports can be a challenge to create.

Recommendations to other buyers: Make sure you are getting the best support possible...Salsa may not be the most inexpensive option, but I can tell you that when I am having issues, it sure is great to have such great folks to help me out!

Long-time Salsa users

Jun 29, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Gets the job done! We send out monthly e-mails and it works, everytime.

Cons: Missing the old founders. Wishing the product had more integration with email templates and an updated user interface.

Recommendations to other buyers: We recommend doing a price comparison with other leading email services--this one works for us.

Complicated and Difficult to Use and Master

Jun 29, 2015
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: I like the fact that it is internet based. This means I can use the software whenever I need to.

Cons: I don't like the fact that the software is becoming less and less usable and that features that once worked well are now becoming difficult and that the software is not upgrading itself overtime

Recommendations to other buyers: Make sure you know exactly what you are going to need the software to do before you purchase it so you can make sure it works the way you need it to.

Salsa is a great tool for advocacy and organizing

Jun 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to access and has so many different ways of plugging in our network to advocacy or fundraising.

Cons: Nothing that I can think of. I really enjoy using the program and feel that I would recommend it to others. I have recommended to others!

Recommendations to other buyers: Evaluate it based on it's capabilities and the amount of people it can engage in the organizations efforts.

Office Manager uses multiple salsa tools

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: eblasts are easy, donation pages are seemlessly integrated with our website

Cons: getting donation reports in the format I would like is difficult

Recommendations to other buyers: make sure it meets your needs, be sure to check out all the tools available--can give you new ideas on how to reach out

Review of Salsa

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Automatization and centralization. Your website, donations and newsletters are all in the same place. The personal service from Salsa is truly excellent.

Cons: Limited customization. Not well suited to integrating with other software.

Recommendations to other buyers: If you are an organization with a relatively small number of donors this is for you. It is well suited for people with limited computer skills. If you have big software programming ideas there are options but Salsa is perhaps not the best.

Good for Quick Learners

Jun 29, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The support staff that I worked with have all been friendly and open to answering a bunch of questions.

Cons: At the same time, they are not very good at explaining complicated reports and other features to people who aren't quick learners. One of my coworkers had real trouble with this. They should use more photos and allow support phone calls and walk-throughs when it's clear that it's necessary.

Recommendations to other buyers: I'd say be careful to try all the features you'll need during the demo/trial period. Otherwise, it may be hard to get the one-on-one support you need unless you're very good at following written directions or live in the DC area (that's where the support specialists can give you in-person training).

Use Salsa for email blasts, events and other sign-ups.

Jun 29, 2015
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Pretty easy to use and adaptable for our needs for a low price.

Cons: The custom fields are a little challenging to work with.

Recommendations to other buyers: Try to understand all the functionality you will need before shopping around.

Kludged-together, advocacy-oriented CRM with weak reporting tools

Jun 29, 2015
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Advocacy tools, while cumbersome and inelegant, are robust.

Cons: Fundraising functionality is weak overall. Design customization, while possible, is unnecessarily complicated by the way styles sheets are implemented. Reporting tool lacks basic grouping, sorting and summing functionality, and export options are limited. Support is inconsistent.

Recommendations to other buyers: Would consider as an advocacy add-on to another database, but do not recommend for use as a database-of-record, full featured CRM, or fundraising database.

Organizational Messaging Streamlined

Jun 29, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: User-friendly and customer service to ensure that we can all use the program with no difficulty

Cons: Complexity with the website platform; often there is confusion on how to simply this process

Recommendations to other buyers: Offer more trainings so that each staff member will have the same level of knowledge

Good for how much it costs.

Jun 29, 2015
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Ease of use and export of information. I like both of these things about it.

Cons: Lack of customization. I do not like the lack of customization.

Recommendations to other buyers: Ask people you know and trust which software they use.

Incredible potential to expand reach of an organization

Jun 29, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The support site ticket process is fast and helpful, so is the forums. Support is important because many of us aren't tech savvy. The many trainings available are a huge help as well!

Cons: It has been hard to figure out using the platform with more than 1 language. Would be helpful to have easier system for multi language support

Recommendations to other buyers: I would suggest that you utilize the various support venues and helpful training.

looking forward to learning to use Salsa features

Jun 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I am new to Salsa, but the support team has been very helpful. I look forward to learning all about how Salsa works.

Cons: Not being able to call to get questions answered. I could be mistaken about this as I am a new user.

Recommendations to other buyers: I don't feel qualified to answer this question. I am still learning how everything works.

Very powerful but could be more intuitive

Jun 29, 2015
4/5
Overall
1.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Very powerful way to get out our advocacy alerts. I can easily target my audience with a specific amount of information (not too little, not too much).

Cons: Not so easy to use. I'd like to take advantage of more options but just don't have the time to learn what I need to learn.

Recommendations to other buyers: Make sure that the software has good features like the "Tell a Friend" page, etc. Also, be sure you can easily target your audience and use groups.

Serves some needs, but need some fixes

Jun 29, 2015
3/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: There aren't many products out there created specifically for advocacy-based organizations, but this is one of them.

Cons: It's in all-in-one package which is nice but it can be difficult to use, doesn't interface with Salesforce or other programs well, and some of the contact information for legislators is out of date (which is probably the most frustrating part).

Recommendations to other buyers: Find one that fits with your existing CRM, that cannot be over emphaszied

Intuitive Design

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that the software is pretty straightforward and intuitive.

Cons: So far I have no complaints! I'm just getting started using this.

Recommendations to other buyers: Compared to other similar platforms, I have found Salsa easy to navigate and use.

I love Salsa

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is user friendly and if I can't figure something out their customer service is terrific.

Cons: It would be great if there were a little icon w/ a link to help when doing things. ie: When I import a list, the icon could have a list of things to remember or links to resources, such as finding the country codes, etc. so I don't have to go searching each time.

Recommendations to other buyers: Take it for a test drive and you will find it to be much more intuitive than anything else on the market.

Use it to tack membership donations and use as part of our website exp

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use and great customer service - no complaints

Cons: Everything is wonderful, there is not an aspect I like least - trainings are great, interface is stellar

Recommendations to other buyers: Look at the interface, ease of use, customer service experience, trainings and webinars available etc

Salsa Review

Jun 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The multifaceted approach to communications + donor tracking system.

Cons: The donation reports are difficult to pull, and hard to create. I have to pull them out and put them in Excel to make them functional.

Recommendations to other buyers: What is the main purpose of using this software? If it's for communications tracking, then it's a perfect fit. We still struggle with the donor tracking as a solid CRM database.

Two organizations. Five years. Salsa makes it easy.

Jun 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

Cons: The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Recommendations to other buyers: TEST this with all levels of web users on the back end. If you have a small staff, it's likely that the one day you're out will be the day that an urgent, do-or-die email/advocacy campaign/donate form will need to get done. If the "monkey with a typewriter" person on your staff can easily make changes and post, then you've got truly user-friendly software.

ALDF E-Appeals

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use and gets great results with each mailing.

Cons: The store section could be better. Many people have a different shipping address and credit card address and Salsa doesn't account for that.

Recommendations to other buyers: None, the software is great as are the support people.

OLOW Review

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Email, online donations, events, supporter tracking all in one system.

Cons: The design of donation pages could be better. Email design could be more robust.

Recommendations to other buyers: Look at all your options and make sure that all the services provided meet your needs.

We use Salsa to connect with supporters, volunteers, and donors

Jun 29, 2015
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Staff is quick to respond and thoroughly explain any issues, whether they are technical or user errors. We like having everything in one place, from event coordination, to email blasts, donations, etc.

Cons: It's a little more technical to use than other products.

Recommendations to other buyers: Ask yourself what you are looking to do and make sure when comparing products that doesn't add costs to some of the other products out there. Can you create multiple templates? Does it track supporter information?

Salsa goes above and beyond list management

Jun 29, 2015
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I enjoy the multi-functionality of the tool, i.e. tracks list, engagement, fundraising, all kinds of on and off-line actions, and there's great user support.

Cons: It is not the best for tracking volunteer relationships/engagement.

Recommendations to other buyers: Think first about what it is you need to do to meet your goals then build/analyze software based on this purpose (instead of the other way around).

Overall good as an all-in-one advocate engagement tool, donor database

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Reaching advocates via email is easy and the tracking tools are very helpful.

Cons: The donor database side of Salsa is not as robust as we'd like, but is mostly adequate.

Recommendations to other buyers: If you have the funds for a separate donor or major donor database, you may want to consider that option.

Salsa Arts Alliance Illinois Review

Jun 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Salsa is an all in one tool for Arts Alliance Illinois (AAI) and has tremendously streamlined our communications. As an advocacy organization we were limited in our options for an all in one CRM.

Cons: Moving from multiple specified tools into an all in one, we did loose some details and specificity that a tool designed specifically for 1 purpose serves.

Recommendations to other buyers: It is a great tool, and the customer service is excellent.

Review of Salsa

Jun 29, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The product helps to connect multiple facets of a non-profit's online activities under a single umbrella.

Cons: Sometimes the product can be complicated to use, however the Salsa team is always ready to help when issues arise.

Recommendations to other buyers: Imagine your digital needs for the next 5 years and ask if this software does what you imagine you'll need done. For us the answer was yes.

Big Promises, Half-baked Product

Feb 27, 2015
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: There's huge potential with this expansive toolkit.

Cons: It's difficult to use and is not mobile friendly. It has half-baked features that nearly meet your needs.

Recommendations to other buyers: Look elsewhere. The promise of one-stop shopping is great, but Salsa Labs does not deliver.

Good power for advocates

Feb 27, 2015
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product is well-suited for start up advocacy efforts.

Cons: It's cumbersome to set up email blasts. The testing mechanism doesn't allow for a complete test of all links so it feels like there is some "risk" or chance of error.

Recommendations to other buyers: Need to use the system a fair number of times before evaluating.

About SSLabs

Feb 26, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to raise funds, grow your list and very, very easy to engage supporters.

Cons: I feel it is expensive if the number if users is less.

Recommendations to other buyers: Check for all the features you need and see if the price point works for you.

Salsa Labs Giving for Today

Feb 25, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Selection, feedback, monitoring and troubleshooting.

Cons: Limited access to java scripts and third party users.

Recommendations to other buyers: Research if your organization should limit itself to one a political advocacy platform.

Very good product

Feb 25, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: When evaluating products, it looks like a nice one-stop-shop solution. But I am totally dissatisfied with this product. The vendor misrepresented the product, and it does not function well for most online donation functions and is extremely hard to use.

Cons: 1) The pages are not mobile friendly at all. 51% of donations come via mobile, and yet, the templates they provide are not adaptive to mobile. 2) Emails that you use through their system are not viewable in a browser. This is a huge issue if you want to forward your newsletter and fundraising emails. 3) Configuration and setup were a nightmare. It's not something that someone who isn't a high level it person could do. We spent tons of time and money getting it set up, and it still was barely useable even after all that effort.

Recommendations to other buyers: Mobile friendly is crucial, and they downplay this in the sales process. Also, confirm that emails are viewable on the Web, and look at the back-end coding of templates and pages before you buy to be sure it makes sense to you.

Using Salsa for Seminary

Jan 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the web-based platform and the remote accessibility.

Cons: There is a learning curve to any new software application.

Recommendations to other buyers: Use a team of employees to evaluate and reach decisions on software choices.

Horrible Software and Support

Jan 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The software is buggy, slow, outdated and NOT user friendly. Called support to ask about how to set up the Household tab and was told "I have no idea how to use that screen. I haven't used that screen in 3 years at least!" Nice. So you're in tech support and don't know how to use your product.

Horribly Disappointing

Nov 24, 2014
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: When evaluating products, it looks like a nice one-stop-shop solution. But I am totally dissatisfied with this product. The vendor misrepresented the product, and it does not function well for most online donation functions and is extremely hard to use.

Cons: 1) The pages are not mobile friendly at all. 51% of donations come via mobile, and yet, the templates they provide are not adaptive to mobile. 2) Emails that you use through their system are not viewable in a browser. This is a huge issue if you want to forward your newsletter and fundraising emails. 3) Configuration and setup were a nightmare. It's not something that someone who isn't a high level it person could do. We spent tons of time and money getting it set up, and it still was barely useable even after all that effort.

Recommendations to other buyers: Mobile friendly is crucial, and they downplay this in the sales process. Also, confirm that emails are viewable on the web, and look at the back-end coding of templates and pages before you buy to be sure it makes sense to you.