# Salsa Engage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salsa Engage the right Donation Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114212/Salsa-Engage/reviews --- Salsa Engage 4 (141) [View alternatives](https://www.capterra.com/p/114212/Salsa-Engage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Salsa Engage Ease of use 3.7 Customer Service 4.2 ## Pros and Cons in Reviews LF Laura F Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Salsa Engage is an all-in-one platform which is good for a small or hybrid staff.“ December 18, 2023 Margaret M Executive DirectorMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “It lacks functionality and running reports is absolutely time consuming.“ August 8, 2025 JB Jayna B Receptionist Education Management, 201 - 500 employeesUsed the software for: 6-12 months. “When using salsa, I like how the website is set up.“ September 15, 2023 Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “We can't get in touch with management when there is a management issue. When we signed on, they promised phone support.“ January 13, 2025 CM Crystal M Development and Communications CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Most Important support is available when in need.“ September 15, 2023 Kathleen Q CEONon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Did not get phone support until 4 years later.“ January 13, 2025 MI Maria I Executive Assistant Non-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Extremely great resources and capabilities“ January 20, 2023 DS Danielle S Development ManagerFarming, 11 - 50 employeesUsed the software for: 6-12 months. “It was so complicated to set up and understand, that despite it's potential, it was unusable for our team.“ July 18, 2022 ## Showing most helpful reviews Showing 1-25 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley A. Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use!" December 14, 2016 5.0 DonorPro is so easy to navigate! Any one of our staff can learn how to use it within minutes. It's a great tool for many nonprofits to use as a donor database. Pros Ease of use Cons Email blasts Review Source Frankie E. Operations Coordinator Used the software for: ### "Efficient and Effective" October 6, 2014 5.0 DonorPro has a great capacity for maintaining and reporting detailed information! DonorPro allows detailed input of patient information, relationships, services provided, as well as donor and donation data. And then, DonorPro makes retrieval of that information quick and easy. DonorPro's software is designed with the final output in mind. It "asks the questions" that a user needs in order to maintain a detailed and functional database. The user can maintain detailed information on each constituent and can also view the big picture through reports and queries. Also, the training and support are outstanding! There are so many ways to use DonorPro to its max that it is a waste to try to figure out everything on your own. The ease of use is dependent upon the user's investment in the opportunities and resources that are offered. Deep, thorough training is offered regularly; and, when I hit a bump in the road, the support staff is always prompt, courteous, knowledgeable, and helpful. Every single time I have needed support, the team has responded quickly and accurately. There's not much about DonorPro that I don't like; most problems are caused by "user error." Review Source JH Joel H. Development Director Veterinary Used the software for: 2+ years ### "Displeased User" November 1, 2024 1.0 Pros Does not provide an efficent way to track communication within CRM. Cons The user layout to create communications with the community and employ those communications. Review Source Richard F. Director / Database Administrator Used the software for: ### "Review of DonorPro Fundraising Customer Relationship Management Software System" October 5, 2014 5.0 Versatility: The product is cloud based so I have access anywhere that has an internet connection whether or not I have my own personal computer, tablet or iPhone available to me. Just pop on someone's laptop & login to the GO version losing very little functionality from the desktop / laptop version. So far I love the Vendor because of the excellent customer service that they are providing me. Experience: So far I have no complaints about either the software or the vendor. Interested: Get a demo, or better yet get access to login and use a demo database. Try using their customer service department to answer questions during the demo phase. Ease of Use: You have to get used to how the system was built, and how to move around all the functional available. There is so much that can be customized to your own needs. Issues - All my issues have been my lack of understanding - once I know how to use it, it has worked flawlessly. Customer Support - Award winning!! I have gotten quick response to questions posed, and I find that they even offer to assist further after the problem has been resolved. Review Source Alan C. Development Director Used the software for: ### "Great product...great service!" July 20, 2011 4.0 I highly recommend DonorPro to all non-profits, large and small. The company cares about you and works with you to make sure you are happy and well-versed with their product! Pros DonorPro is easy to use, and has many features, many of which I have not even explored yet. They are continually improving their product, and they have the best customer service department in the industry. DonorPro helps us do what we need to do efficiently and effectively. The auction module was amazing, and helped us effectively run our auction, thank our attendees, donors, and buyers without anyone falling through the cracks Cons There are always going to be ways to improve a product like this, probably something different for every organization that uses it, but for the money and the flexibility, there is no better product out there. Review Source Kelly G. Admin Assistant Used the software for: ### "DonorPro offers just what I need for member & donor management." October 2, 2014 5.0 We use DonorPro to keep track of all of our members, donors, and volunteers, as well as their Merchant Services to process member and donor payments. There are so many ways to use Donor Pro, but what I like best is how customizable and user-friendly it is. Also, I've NEVER had a better experience with a Customer Support team than I have each time I need help from DonorPro. I highly recommend this product. Review Source George L. Executive Director of Development Used the software for: ### "Hospitals use of DonorPro" October 1, 2014 5.0 DonorPro has been a nice addition to our hospital development Department. The support staff has gone above and beyond and being responsive to our issues and needs and running the program. It takes a little bit of time to understand all the capabilities but the investment will be well worth your money. I would highly recommend this product to anyone looking to increase donor effectiveness. Review Source Dave T. VP of Advancement Used the software for: ### "Highly recommend DonorPro" September 29, 2014 5.0 I've used DonorPro for a number of years and have recommended it to many people at nonprofits across North America. The product is easy to use, even for the biggest tech-averse staffer. The customer support is much superior to other big name products that I've used in the past. Review Source Gerry H. Development Officer Used the software for: ### "DonorPro - Great Product/Great Service" October 7, 2014 5.0 DonorPro is an excellent low-cost CRM offered by a company with excellent customer service. I'm not a techie and can't compare to other products. But I am impressed with good customer service throughout the organization, from president to staff. Review Source Victoria L. Executive Director Used the software for: ### "Wonderful Product" September 29, 2014 5.0 DonorPro is a wonderful, user-friendly product that is the best fit for our organization's current needs. We love the customer service!! Review Source JA Jacquline A. Office Administrator Used the software for: ### "We do not hesitate to recommend this software to anyone! " March 26, 2009 5.0 We do not hesitate to recommend this software to anyone! After comparing it to some of the other software programs available we have learned two very important things. 1) It incorporates so many things that you would otherwise have to purchase multiple software programs to accomplish what Donor Pro does with just one. The result of this is a very significant savings which means everything to a non-profit. 2) No company has yet compared to their customer service team. They are always ready to hear customer feedback on what they can do to improve their software to better accomodate their customers, and they not only listen, but they actually follow through and incorporate those suggestions. Pros We cannot say enough positive things about Donor Pro. We are able to operate almost our entire office off of this software, and use it to accomadate the employees that work from home. It can easily be adapted to fit so many of our non-profits needs. We would be lost without it. The best thing about the company, by far, is their customer service. They always exceed our expectations. Our Director of Development has used several donor management software programs in her previous positions, and stated on many occasions none of them compared to all the features that donor pro offers. She is constantly amazed when she learns about a new feature and the ease of use. One of the things that highly impresses me is how easily you can make a request for an enhancement, and then how quickly you see it incorporated into a future upgrade. Cons We have been customers for almost 4 years now and still have no negative feedback to offer. Review Source PH Paulette H. Civic & Social Organization Used the software for: 2+ years ### "Two organizations. Five years. Salsa makes it easy." June 29, 2015 4.0 Pros Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages. Cons The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)? Review Source GC Geraldine C. Event Team Lead Individual & Family Services Used the software for: 2+ years ### "Great platform" June 17, 2020 5.0 Very happy we chose to use Salsa Engage as our database. Our team finds it very user-friendly. Pros We are very happy with the ease of using this platform. Cons The reporting function is always a struggle for us. Review Source Response from Bonterra June 25, 2020 Geraldine - Thank you very much for taking the time to post a review! DS Danielle S. Development Manager Farming Used the software for: 6-12 months ### "No one on the team could use it" July 18, 2022 2.0 Pros Had the potential to give us a lot of donor management power. Had a lot of advanced features. Cons It was so complicated to set up and understand, that despite it's potential, it was unusable for our team. Review Source SS Steve S. Technology Manager Hospital & Health Care Used the software for: Less than 6 months ### "Chose Salsa after extensive trade study and so far am glad we did" August 19, 2017 4.0 Tough to choose among the many products out there, but Salsa was one of just a few that stood out above the rest for our needs. On my first pass I didn't include them in my top 5 down select, mainly because I thought having separate CRM and Engage products would be problematic. However Software Advice recommended taking a look, and when we did they ended up edging the competition. I spoke to a reference customer who said that the two products work well together, and was especially impressed with the progress the Salsa team has made in improving the products over the last year. Pros Customer service and attentiveness have been great. Much more personal than some of the other big name products, where I felt like we were a number in their sales pipeline. Like the kick start process that Salsa has in place. Cons None yet. We've just started to use it. Separate CRM and Engage products are not ideal, but they pull it off well. Skill Labs learning videos are really good, though it can be annoying that they force you to go in a certain order for some modules. Review Source DM Dan M. Nonprofit copywriter/consultant Used the software for: ### "Saves a ton of time behind the scenes of nonprofit work" July 23, 2015 4.0 Salsa has lots of features that save loads of time for a hard-pressed or over-extended nonprofit staff. Especially if you're relying mostly on volunteers. It helps keep track of donors -- how much and when they give. You can set up a peer to peer fundraising campaign so your supporters can have their own web pages to raise funds with You can set up a cause-campaign where you enable supporters to write letters to congressmen and other people in power. And it also easily collects and organizes information about donors and signups anytime someone enters their information. It can be set up to send out auto-responder emails any time someone gives or signs up. All this means you don't have to devote precious staff time to these tasks, once the Salsa system is in place. In addition, the customer support staff is highly responsive and works with you until things are working right. The only thing to be aware of is that a knowledge of html helps. If no one on your team has this knowledge, there are some features that will be harder to customize. There is a bit of a learning curve up front (anticipate spending a couple months getting things set up). Once it's "humming" along, it allows you to focus on other tasks -- the ones you'd rather be doing. Review from: www.proactivecontent.net Review Source ZJ Ziggy J. Used the software for: 1-2 years ### "Mostly happy, but with some concerns. " July 6, 2015 4.0 Pros As a full service product Salsa is an easier to use alternative to Salesforce (I used Salesforce for several years). Cons The administrative area is very hard on the eyes, sometimes buggy and poorly designed. The templating feature is draconian and lacks modern features like drag and drop. I encourage Salsa staff to sign up for a Mail Chimp demo and looks at how easy it is to create templates, on the fly, with no need to manipulate or import code. This applies to the donation page templates as well. Also, there aren't enough built in reports and building reports requires a degree in Salsa. It would be good if Salsa integrated with a greater number of merchants. Review Source DS Dawn S. Communications and Outreach Environmental Services Used the software for: 1-2 years ### "A good email and targeted letter solution" June 11, 2018 4.0 Pros The ability to create form letters and send them via email was much needed for our organization. Customer service is very helpful. Cons Salsa seems a little slow in adopting the latest features and some of the design elements could be more customizable. Review Source KS Kathy S. Used the software for: 2+ years ### "Great data base, iffy editor" June 30, 2015 3.0 Pros The ease of setting up and using advocacy actions, campaigns and petitions. Customer support has a very fast response, which is appreciated. The number of fields is great. Cons WYS is NOT WYG. The editor is so hard to use that our staff refuses to use it. I would like to see more information easily exportable from a query, specifically state districts and ideally groups. I have found the custom report generator clumsy to use. Review Source AH Alissa H. Philanthropy Used the software for: ### "Horribly Disappointing" November 25, 2014 1.5 Pros When evaluating products, it looks like a nice one-stop-shop solution. But I am totally dissatisfied with this product. The vendor misrepresented the product, and it does not function well for most online donation functions and is extremely hard to use. Cons 1) The pages are not mobile friendly at all. 51% of donations come via mobile, and yet, the templates they provide are not adaptive to mobile. 2) Emails that you use through their system are not viewable in a browser. This is a huge issue if you want to forward your newsletter and fundraising emails. 3) Configuration and setup were a nightmare. It's not something that someone who isn't a high level it person could do. We spent tons of time and money getting it set up, and it still was barely useable even after all that effort. Review Source PO Penny O. Civic & Social Organization Used the software for: 2+ years ### "Very powerful but could be more intuitive" June 29, 2015 3.5 Pros Very powerful way to get out our advocacy alerts. I can easily target my audience with a specific amount of information (not too little, not too much). Cons Not so easy to use. I'd like to take advantage of more options but just don't have the time to learn what I need to learn. Review Source DZ Diana Z. Used the software for: 2+ years ### "Salsa is a great tool for advocacy and organizing" June 29, 2015 5.0 Pros It is easy to access and has so many different ways of plugging in our network to advocacy or fundraising. Cons Nothing that I can think of. I really enjoy using the program and feel that I would recommend it to others. I have recommended to others! Review Source KR Kara R. Executive Director Used the software for: ### "DonorPro Exceeds Expectations" June 18, 2013 5.0 Highly recommend. Pros I've used a variety of donor software programs over the years and in my 15+ years of experience, DonorPro is the best product available. It is intuitive, easy to use, and it does what they say it will! We've been able to reduce fundraising expenses, measure ROI and better segment our constituents through our implementation of DonorPro. Their customer service is far superior to any other I've experienced, and although I've had few issues, when I have trouble, they are always responsive (extremely so). They "get" what we do as nonprofit fundraisers. Cons none - they implement product improvements in new releases that reflect user input. Can't ask for more than that. Review Source KM Kelly M. communications director Non-Profit Organization Management Used the software for: Less than 6 months ### "A new user here to tell you: this is exactly what you need in your toolbox!" July 23, 2019 5.0 Seriously, if you have plans to include advocacy software in your budget, Salsa is the way to go! Pros The ability to reach elected officials via social media, phone calls, emails, etc. is so key for an advocacy organization. Salsa makes this process SUPER easy! I looked high and low for software I could integrate into our current advocacy plans and Salsa was the perfect fit. I wish I had found them sooner! Cons So far, my only complaint about Salsa is all the steps you must go through to see an individual sender's letters to an elected official. I don't need to do that often enough for it to be a big pain to me, but I can see where that COULD be easier. Review Source JB Jackie B. Fine Art Used the software for: 1-2 years ### "Salsa Arts Alliance Illinois Review" June 29, 2015 4.5 Pros Salsa is an all in one tool for Arts Alliance Illinois (AAI) and has tremendously streamlined our communications. As an advocacy organization we were limited in our options for an all in one CRM. Cons Moving from multiple specified tools into an all in one, we did loose some details and specificity that a tool designed specifically for 1 purpose serves. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.