# Page 2 | Salsa Engage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Salsa Engage the right Donation Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114212/Salsa-Engage/reviews --- Salsa Engage 4 (141) [View alternatives](https://www.capterra.com/p/114212/Salsa-Engage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Salsa Engage ## Showing most helpful reviews Showing 26-50 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Margaret M. Executive Director Media Production Used the software for: 2+ years ### "Outdated product - stay far away" August 8, 2025 1.0 This is a clunky, outdated, awful product with little customer support. It lacks functionality and running reports is absolutely time consuming. Pros NothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothingNothing Cons The fact that every time I log in, it never takes my login the first time and it doesn't ever remember me as a user. Review Source VR Verified Reviewer CEO Non-Profit Organization Management Used the software for: 2+ years ### "Stay away from SALSA!" January 13, 2025 1.0 HORRIFIC! Do NOT use this platform! It is a nightmare, and after being bought by Bonterra, even worse! Pros Thank you receipting from online gifts gave us some good flexibility. Emails were easy to deploy. EVERYTHING else was a nightmare. Cons We can't get in touch with management when there is a management issue. When we signed on, they promised phone support. Did not get phone support until 4 years later. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was purchased by Blackbaud, and they raised the prices and reduced the support we had. This WAS an amazing CRM for small and medium NPOs. Review Source CC Caitlin C. Client Success Manager Fund-Raising Used the software for: 1-2 years ### "Salsa Review" May 1, 2025 5.0 It was easy to use and relatively intuitive. I had a great experience and service was good as well. Pros It was easy to pull information out of the system. It knew what datapoints to provide and gave an overall summary, I didn't have to sift through detailed reports. Cons I think it likely duplicated some metrics. For example if I was looking at new donors per campaign but perhaps they donated to multiple campaigns it would have told me it was a new donor 3 times. Review Source LF Laura F. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "All in One Marketing Platform" December 18, 2023 4.0 Salsa is good, but could be much better if only there was an investment to modernize the platform, standardize common functions, and add additional bells and whistles to improve the likelihood that their existing clients will remain in this highly competitive space. Pros Salsa Engage is an all-in-one platform which is good for a small or hybrid staff. There is one console to handle email flows, texting, forms, events, petitions, and peer to peer fundraising. Cons Salsa Engage can be a bit clunky, and there needs to be simpler standardizations to forms and fundraisers that optimize the supporters experience. Reason for choosing Salsa Engage The all-in-one application and at the time (2017) they had helpful customer service to help us migrate to the platform and sync with Salesforce. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We were looking for a more robust platform that could handle the communications aspect for client engagement. Review Source Blake P. Operations Manager Performing Arts Used the software for: 6-12 months ### "The "favorite child" of the Salsa family" January 19, 2020 5.0 I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows. Pros This is the better of the Salsa products. It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools. Cons The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities. Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Salsa Engage Salsa Engage made the most sense as it was the most powerful of all the other software platforms we explored. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Our organization grew out of DonorPerfect and wanted a tool that combined multi-level marketing and CRM capabilities. Review Source Response from Bonterra January 5, 2021 Hello Blake! We hope TMI continues to succeed using Salsa Engage for their marketing & fundraising initiatives! As for the Salsa CRM platform, we have ongoing renovations and continue to release new updates and features designed for an improved user experience. jL jeffrey L. Higher Education Used the software for: 1-2 years ### "More Apple, Less PC: Incredibly Robust software, yet needs ease of use" June 29, 2015 4.0 Pros The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them. Cons It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it. Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use. And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly. Review Source BP Brittany P. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Salsa is a GREAT Option for Non Profits with a Budget " January 28, 2021 4.0 very positive. they listen to feedback on how to make the system better and investing money into developing it. will work with you to resolves road blocks you might have and create work arounds if needed. Pros customer service is an asset! You can get someone on the phone to answer your questions and also a quick response via email. they do a good job investing in updating the system to bring more functions to it. for the price points a great tool that non profits can use for a variety of functions, eblasts peer to peer, donation pages Cons wish they had a live instant chat option for questions and also more monthly trainings and how other non profits are using the system to spark networking and be a resource in the industry Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Salsa Engage price was best for the functionality Review Source Response from Bonterra March 3, 2021 Brittany, Thank you so much for the feedback. You'll be interested to know that out support team is adding a live chat option! VR Verified Reviewer Chairman of the board of directors. Non-Profit Organization Management Used the software for: 2+ years ### "Designed to make Life difficult" September 20, 2018 2.0 We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly. Pros It was not as expensive as some of the other professional suites. Cons This is the most non intuitive program i have ever used. It can do what you need but it is not going to be easy to get there and will take days if you have to go back and forth with the help center. They don't appear to be super compatible with safari. They open helpful windows and the close function will be off screen. Nothing is more frustrating then trying to get something done and have a pop obscure your window and you can't close it. I stopped to write this review because thats where I am and it has happened more then once this year. The help documents on-line frequently do not match the program or the information is obtuse. They will give an instruction but not how to reach the page where the function is buried and the screen shot will look nothing like the current program. Do you assume its outdated or spend an hour looking for the secret portal...It will not be where you logically thing it should be. There query system for generating and outputting mailing lists is cumbersome and takes several steps to achieve what seems like a simple task. If you need to know who was added to your database this year you have to select several pulldowns before you can select the date. If you output the wrong way it will delete the first digit of any zip code that starts with zero. The design engine for email blasts is clunky and leaves too much space between elements that can't be adjusted. It makes for some awkward spacing and alignment. Review Source DB Derek B. Marketing Director Philanthropy Used the software for: 1-2 years ### "Great Value and Functionality" May 23, 2018 5.0 I would recommend this solution over the other available nonprofit management enterprise solutions on the market. You get the most functionality for the money and they're constantly expanding the software's ability and support. Pros Almost all the digital marketing tools you'll need in one platform. Social media and email marketing, custom donation forms, drip campaigns, peer to peer software, event registration and donor segmentation. These are just the pros of the marketing side. The CRM, formerly DonorPro, includes robust reporting and tracking for all your needs from donation tracking to notes to event management, volunteer management and membership management. Truly and all inclusive system that is getting better and better all the time. Cons There have been some growing pains that have been mostly worked out in the transition to convert DonorPro into the Salsa platform. Communication between the CRM and the marketing software is still not entirely fluid, but it gets the job done effectively after you fully understand the system from training. The social media scheduling tool needs a little work to get on the hootsuite or sendible level, but again it still functions well for an all-inclusive solution for no extra money. Review Source JB Jayna B. Receptionist Education Management Used the software for: 6-12 months ### "Comfort " September 15, 2023 5.0 It is a wonderful place to gather all the information about donors, and also to gather information about how much money we make when we have sales in the different departments. Pros When using salsa, I like how the website is set up. I can easily find everything I am looking for. If there is something that I need to add, I know there is a feature for that. Cons The thing that is disliked about Slasa is that they are going out of business which forces our company to have to find a new system to track donors. Review Source KM Kris M. DBA Non-Profit Organization Management Used the software for: 1-2 years ### "Trim and Fit" October 3, 2016 5.0 This software is ideal for a small to mid-sized non-profit. Easy to learn and easy to engage the constituent it is a turnkey solution that will hit the ground running. I loved the ease with which you can perform fairly complex tasks - globally moving groups of donations from one category to another, the api to an online interface such as Constituent 360 (formerly COnvio), the setup\[ of security groups and individual accounts. All of their data fields can be assigned different labels, and new ones can be created - for instance sub-appeals or packages - and they work! The level of customization is rare in the database industry. They have a simple tie in to Quickbooks as well. What tops everything is the customer service - their tier 3 support is just as accessible as their teir 1 support staff and all extraordinarily helpful and knowledgeable. I am highly impressed with TowerCare and especially their Donor Pro - constituent management system. I would choose them myself if I were to start a non-profit. Pros Its hard to pick one - customizable fields that still work with the query mechanism, the global change feature - powerful and easy, alongside that the ease with which you can back up and restore if you should happen to mess up (it happens), the clearly defined rules for creating user accounts, security roles, and limited accounts for volunteers. Pretty awesome software Cons Not much Review Source KS Karen S. Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "So glad we switched!" November 20, 2018 5.0 I'd recommend Salsa Engage to anyone who wants to streamline their online outreach, especially if you have a small to mid-size organization with a small but dedicated team . And if you use Salsa CRM, it integrates so beautifully, you'll be glad you make this move. Pros First off, the superficial, but important fact that it looks great! It is also very simple to use. Getting our staff up a running with daily tasks, took only one or two hours of training, as opposed to weeks or months in Raiser's Edge. The templates are a great help and time saver. Even from scratch layout is super simple and intuitive. Engage offers expanded possibilities, like e-mail series, and A/B tests, and integrated donation pages, AND online advocacy! It has it all, with super built-in Analytics! Customer support, and our Success Coach, are key reasons for our success too! And, we are able to direct more resources to our projects, thanks to a real savings! Engage seamlessly integrates with the CRM which greatly simplifies data management. We still have room to grow with Engage, but are already achieving more that we ever could with Online Express. Salsa Engage beats it by miles! Cons Transition is NEVER fun! or simple! Plan for this if you are a making ANY database change. We lost about 20 of our monthly donors. Lesson learned. Plan, Plan, Plan, And ASK every single question you have and write down every single thing you need the new program to do. And make them show you how to get it done, before you purchase. This isn't Salsa specific. General transition advice form one who now knows! That said, Salsa has done everything to help us get up and running and we are thrilled! Review Source BC Beth C. Public Affairs and eCommunications Manager Environmental Services Used the software for: 1-2 years ### "User friendly effective tool" May 21, 2018 4.0 We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work. Pros Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports Cons Isn't easily compatible with our offline database Takes a while to update incorrect House and Senate district information when it's incorrect for constituents Review Source CM Crystal M. Development and Communications Coordinator Education Management Used the software for: 1-2 years ### "The Highlights of Salsa Engage " September 15, 2023 5.0 I had a Great experience with Salsa! Pros I love How easy it was to create and sell Merchandise in support for our organizations current Theatre Production! All needed data is of access to you and can be downloaded as a report with lessor more details. Most Important support is available when in need. Cons That is changing to another business. Also that Salsa CRM and Engage were separate pages. Reason for choosing Salsa Engage Its Review! Review Source KE Kellie E. CEO Non-Profit Organization Management Used the software for: 2+ years ### "We switched" February 8, 2024 2.0 Pros It had a lot of great features for advocacy and fundraising. Cons It was challenging to take advantage of all the features. It was not intuitive and it didn't do essential things needed to make it more useful such as plug in well with wordpress. Review Source Kalyn H. WMU Graduate Ambassador Used the software for: 1-2 years ### "Great drag and drop system!" March 15, 2018 5.0 We can combine all of our external communications including event pages, donation pages, and email marketing into one platform! Pros Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages! Cons The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily. Review Source TR Tanya R. Director of Development Veterinary Used the software for: 1-2 years ### "Lots of good things, but the struggles are real" May 4, 2021 3.0 Overall I am pleased with the program, but I can also see lots of opportunity for improvement. Pros I love the snapshot and dashboard features when you first look at an account or overall fundraising data. There is a lot of information you can gather when talking to a constituent from those first pages that are really helpful and can add insight. It helps with our goals and planning for future events and projects. Cons There is a lot of struggle with getting things to load and display properly. I have really been struggling with server issues so when I go to pull up a constituent account I only see the name and can't make any changes or get any data off the dashboard. I am also not a fan of the membership portion of the program since it is too hard to move constituents from one level to another. Review Source Grace B. Director of Development and Community Relations Non-Profit Organization Management Used the software for: Less than 6 months ### "Hard(ish) to learn, but great functionality " February 7, 2019 5.0 Our nonprofit uses Salsa Engage for grassroots advocacy, fundraising, communications, and event planning. Being able to combine four different services into one integrative platform has saved the organization countless hours and effort. Pros Salsa Engage really seems to do it all. We use it as our grassroots advocacy platform and are able to track interactions from our campaign. This allows us to collect tangible data about how many people called, emailed, or mailed their representatives. Salsa Engage has also replaced our giving pages, Eventbrite, and MailChimp. It's been so great to have one platform for all our communications and be able to track and connect everything. When things get complicated, customer support is usually a 10-minute hold and are able to walk me through it. Cons Setting up Salsa Engage and CRM took FOREVER! I didn't have a whole lot of time set aside to set it up, but even if I had, I expect it took at least 20 hours. Now that it's set up and I've completed the online training, I still find hidden issues with just about everything it does. The good news is customer support is always able to explain exactly what I need to do to fix it. I know eventually, I'll have worked through all the issues and will just know better. Review Source SS Shauna S. Executive Director Used the software for: 2+ years ### "Salsa Engage improved our event management and communication " June 8, 2018 5.0 Pros The event software allowed our small arts organization the ability to have online ticketing for events, which saved tons of staff time because they no longer need to take phone reservations. We have a better count of open to the public events also, because we ask supporters to make a no charge reservation online. The system put our e-mail communications together with all of our online communications. It is easy to use and the built in templates are simple to modify. Cons The system works well for us and we regularly use all of the features. Our supporters like being able to access event registrations when it is convenient for them. Review Source OC Olivia C. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Salsa Engage for nonprofits" December 12, 2018 4.0 Its been ok. There are kinks that do sometimes get worked out by the company. Overall they have great customer service. So when I do have an issue, I get a quick response. Pros Salsa generally has a user-friendly interface. Its a platform that be used for everything from E-blasts, to fundraising, to sign-up forms and so much more. I believe there are many told and functions that I have not had an opportunity to use. Cons I mostly use for the e-blasts. I find the choices, formatting and other functions limited or strange. For example, the text boxes are finicky every time you make changes in one sentence it seems to make changes to entire text box, forcing you to reformat the whole box again. Also the formatting often doesn't always look great in news letters. There seems to be little room for customizing so that paragraphs and images line up properly, forcing us to put everything in a column rather than in more modern layouts. Review Source EZ Emily Z. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Salsa for Non-Profits" October 31, 2019 4.0 Salsa is good for general tracking of activities, donors, etc. I would recommend other CRMs over Salsa due to the outdated platform. Pros Salsa was good for making secure notes about participants/donors and tracking relationships and touches with the participant/donor. Cons Running reports is extremely difficult in Salsa. I think this feature could be updated and your customers would be a lot more pleased. Review Source Response from Bonterra November 5, 2019 Emily - Thank you for your review. It looks like it has been a couple of years since you have seen our software. We'd love to show you what we can do now! Please let us know if you are interested. Jessica F. Editor/Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Not My Favorite for Email Marketing" July 18, 2019 2.0 I use Salsa to send monthly newsletters and occasional standalone emails to supporters of a non-profit I do marketing consulting for. Pros I like that it integrates with Salsa CRM. That's about it, though. Cons Pretty much everything. The user interface--while greatly improved recently over what it used to be--is clunky, outdated, and not user-friendly. It looks like a drag and drop editor, but it's far less intuitive than one would hope. Everything is 10x more complicated than it needs to be. Having used other email marketing platforms, this one is definitely my least favorite. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I didn't make the choice. I wish we hadn't switched. Review Source MI Maria I. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "User friendly and resourceful " January 20, 2023 5.0 Pros Salsa is so user friendly. I’ve had 2 other softwares for donor management and salsa is by far the best. Extremely great resources and capabilities Cons There isn’t too much that I would change about Salsa. Review Source ES Erin S. Used the software for: Less than 6 months ### "Salsa - flexible, multifaceted and great support team" June 30, 2015 4.0 Pros Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful. Cons Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software. Review Source KM Ken M. Executive Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Salsa Engage" November 30, 2018 5.0 Easy to use and support team is on top of their game. They always answer my calls and respond to me quickly. They helped me create some incredible reports, these reports that make my job easier. Pros I find Salsa Engage is very easy to use and very easy to maneuver around. My questions are often answered just by playing around in the software. The support team is always helplful and they respond in a very timely manner Cons I personally don't like trying out new software, I usually don't like the change. I didn't like the look the first time I used it, but that changed once I starting using it. Worth the price for sure. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.