MSI Data

Service Pro

4 / 5 7 reviews

Who Uses This Software?

Service Pro automates field service processes for firms performing installation, break/fix repair, preventive maintenance and inspection work in the field. Service Pro works in any service industry.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MSI Data
  • www.msidata.com/
  • Founded 1989
  • United States

About Service Pro

Service Pro software provides extensive, cloud-based field service management in an easy to use, easy to deploy package. Service Pro includes a fast, feature-rich native mobile app for technicians for iOS, Android devices. Integrated features include Call Center, Assets, Scheduling, Dispatch, Contracts, Warranty, Inventory, Invoicing, RMA, Reports, Portals, Alerts & Mobile Field Service. Benefit from Service Pro field service software for NetSuite, Sage 100 ERP & Viewpoint integrations.


Service Pro Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Service Pro Reviews Recently Reviewed!

Worst CRM I have ever used. Absolutely horrible program. Biggest business mistake I have ever made.

Jun 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Lots of great features but none of them ever work.

Cons: Nearly impossible to take payments. Constant system errors. Optimized route option never works properly. Work orders and invoices don't display the correct account balances. Pretty much all the basic no brainer stuff never works.

Awsome !!!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

Pros: it is integrate with other softwares like quickbook and netsuite

Good software

Feb 09, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Works well with our HVAC business defiantly my go to software. Use for various operations.

Pros: Seem less software

Cons: Little costly but well worth the money

Recommendations to other buyers: Good software to use

Powerful, but hard to use

Jan 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We've been using this software for the last few years in our office and have found that it's incredibly difficult to train people on. We have glitches in things like payments all of the time, and it's incredibly frustrating. The support teams do their best to help out, but sometimes I wonder if they even know how to use the software. I don't know if it's user error or programming, but we're making a switch this year in an attempt to stop the confusion.

Pros: Very powerful. A lot of features.

Cons: Difficult to use.

Overall

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great product, middle of the line for cost effectiveness

Pros: Ease of access

Cons: Costs

Recommendations to other buyers: Not for startups

Enjoying it!

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.

ServicePro

Jan 12, 2015
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: The web portal is very useful to have a quick glance at the current situation.

Cons: I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.

Recommendations to other buyers: Obviously, you should consider your entire workflow from initial call to service completion. When I evaluated software to meet this need, ServicePro was the only solution that covered each requirement.