--- title: "Service Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Pro Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/114456/Service-Pro/" page_type: "product" language: "en" --- # Service Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Service Pro ## What is Service Pro? Service Pro software provides extensive, cloud-based field service management in an easy to use, easy to deploy package. Service Pro includes a fast, feature-rich native mobile app for technicians for iOS, Android devices. Integrated features include Call Center, Assets, Scheduling, Dispatch, Contracts, Warranty, Inventory, Invoicing, RMA, Reports, Portals, Alerts & Mobile Field Service. Benefit from Service Pro field service software for NetSuite, Sage 100 ERP & Viewpoint integrations. ## What is Service Pro used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Other Construction Software](https://www.capterra.com/other-construction-software/)[Subcontractor](https://www.capterra.com/subcontractor-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 79% Neutral 4% Negative 17% Starting price $5000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service Pro 4.0 (24) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $5000 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (24) Ease Of Use 4.5 (498) Value For Money 3.6 (22) Value For Money 4.5 (491) Customer Service 4.1 (24) Customer Service 4.7 (494) ## Service Pro alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/114456/Service-Pro/alternatives/) ## FAQs about Service Pro Overview ### Which roles and teams benefit most from Service Pro? Service Pro is most used by service managers, coordinators, and operations leaders who oversee scheduling, dispatch, and job tracking across field teams. Owners and executives rely on it for operational visibility and service performance, while project managers, customer service staff, and IT leaders use it to streamline workflows, contracts, and system administration. Answer based on 22 reviews Overview ### What company size and industries is Service Pro built for? Service Pro is built mainly for small businesses, which make up 71% of reviewers, especially in construction at 27%. It serves firms handling field installation, break/fix repair, preventive maintenance, and inspections across service industries, with additional use in consumer services and machinery at 18% each, most often for field service management. Answer based on 24 reviews Features and Usability ### What are the key features of Service Pro? Service Pro offers work order management, job scheduling, dispatch management, and automated scheduling for field service coordination. It also includes asset tracking, equipment tracking, preventive maintenance, and service history, plus reporting/analytics, performance metrics, mobile access, electronic signature, and QuickBooks integration. Integrations ### Which third-party tools and platforms does Service Pro integrate with? Service Pro connects to 4 accounting and ERP platforms: NetSuite, QuickBooks Online Advanced, Sage 100, and Viewpoint Team. These integrations support financial and operational data sharing across enterprise resource planning and accounting workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Service Pro offer? Service Pro provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced review. Getting Started and Support ### What customer support options does Service Pro offer? Service Pro provides email/help desk, FAQ/forum, phone support, and chat. Users describe the customer service as friendly and helpful, with support staff willing to hear feedback and assist with issues, though some note frustration when software problems continue despite responsive help. Answer based on 2 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Service Pro includes **Job Scheduling** and **Mobile Access**, giving field teams a way to assign work efficiently and access important job details while on the go. However, it does not offer **Job Tracking**. Instead, it provides other features that reviewers also rate highly, such as **Customer Database** (**66%**) and **Scheduling** (**61%**), helping businesses keep customer records organized and coordinate appointments more effectively, allowing teams to stay responsive and manage daily service work with better consistency. Scheduling 4.1 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.1 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Database 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Monitoring 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Electronic Signature 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Digitally sign online documents Work Order Management 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Service Pro 33 features ### All Features - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.7 (24) 3.7 Based on 24 reviews ## Pricing Value for money 3.6 (22) Basic $5,000 Per Year Value for money 3.6 (22) 3.6 Based on 22 reviews ## Integrations [ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[ Viewpoint Team](https://www.capterra.com/p/144467/Viewpoint-For-Projects/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (24) 4.1 Based on 24 reviews ## User reviews Overall rating 4.0 Based on 24 reviews Filter by rating 5(11) 4(8) 3(1) 2(1) 1(3) Mentioned topic Sorted by most recent MC Mahir C. Associate Director Consumer Services ### "Solid Field Ops Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 6, 2025 Overall, Service Pro is a solid field-service platform with strong work-order tracking, clear dispatch workflows, and useful Business Intelligence capabilities. It supports mobile and back-office operations effectively, ensuring reliable job execution. Pros Work Order lifecycle is well-structured from creation to completion. The mobile app connects smoothly with Back Office, and Business Intelligence reporting offers strong visibility into field performance and service history Cons No major operational issues. All modules perform as designed. However, the platform would benefit from more frequent enhancements and modernization to keep pace with evolving field-service needs and user experience expectations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM JC M. Director of Operations Facilities Services ### "ServicPro 10" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 10, 2025 Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team. Pros I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across. Cons Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) The old product was not robust enough to meet our growing needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Amanda S. Service Coordinator Business Supplies and Equipment ### "ServicePro" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2025 I have been using ServicePro for a year and a half, and it is a great tool to help run a service department. Pros Great customer support. Quick to address and fix any issues. Generally user-friendly. The ability to export orders to organize. Cons Sometimes difficult to find what I am looking for if it's something I don't use regularly. I would like to be able to add and take away techs, line items, etc., without having to ask an MSI rep. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK MARIA K. CUSTOMER SERVICE REP Facilities Services ### "Service Pro - the way of the Future" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2025 The experience has been smooth, with a strong sense of support coming from the implementation team we had whom was 100 percent hands on dedicated to make sure we met each goal along the way Pros Its comprehensive design making it relatively easy for technicians as well as back office administrators to understand and navigate through it. Cons Very inclined towards AI dashboards, but I only dislike it given I am a little older however it is the way of the future and I plan on getting very well acclimated. Even still the staff at MSI are very patient and diligent in providing all the support needed to navigate the set up and meet goals. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VB Vincent B. Service Manager Machinery ### "SPUC is SP10 for beginners " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2025 I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API. Pros I love connecting with the other customers to see the multiple different use cases for service pro. The Service Pro Insider is very interesting and could completely change how our technicians Cons The presentations seem like they are catering to the lower-level user. People who haven't yet built the system to the appropriate growth to track and cascade. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Service Pro Contracts are much easier to manage and customize Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Shannon R. COO Construction ### "Valuable Field Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 11, 2025 The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have. Pros Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary. Cons Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Our business outgrew the functionality of the current tech stack. Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reasons for choosing Service Pro Scheduling functions met the requirements of our branch needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DS Domenic S. Service Contracts Sales Manager Oil & Energy ### "Optimistic. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2025 Very limited as of yet. We are in the implementation phase. The development process has been very interactive. Pros Most of all is the suppprt and top down involvement in that support. I’m more confident now, not even fully rolled out, than I have been in other roll outs. Cons Contract import, or lack thereof. The set up will be a beast but the end result will hopefully be worth effort. Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) Contracts portal was clunky and never worked well Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Angela M. Service Coordinator Machinery ### "SPro Feelings " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Overall I have been on SPro since 2022 and three years in, I'm a fan and I am invested in making it better for us in our company. Pros I appreciate the Customer Support and ease of use once your trained. The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data. Cons I would like the Customer# to send me to the customer module from the order page when I click on the customer name under customer# from the order page. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Rick M. Director of IT Machinery ### "Experience at 8 months " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 10, 2025 Pros Simplified processes for service techs and integrates well with our ERP (P21). Also it cut down on the number of apps. Cons It added a few steps for people in the office and we would like inspections and such to come over to P21 from SP Alternatives considered [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) Reasons for choosing Service Pro It had more functionality and it was a finished product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Mike H. Asst Ops Mgr Consumer Services ### "#SPUC2025 Is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Have fun! Like the networking! Great group of people. Always learn something new. Yall keep it interactive and live the whole time. Pros The transparency. The road map on what is coming the end users. Very informative and always learn new small bits of shortcuts. Cons The breakout sessions. Could only choose 1 session which i know time is limited and not fan of the lunches. Switched from [Stock & Purchasing for Microsoft D365](https://www.capterra.com/p/255724/Stock-and-Purchasing-for-Microsoft-Dynamics-365/) Upper mgmt plus crm we used was not supported Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/114456/Service-Pro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.