MSI Data

Service Pro

4.5 / 5 5 reviews

Who Uses This Software?

Service Pro automates field service processes for firms performing installation, break/fix repair, preventive maintenance and inspection work in the field. Service Pro works in any service industry.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MSI Data
  • www.msidata.com/
  • Founded 1989
  • United States

About Service Pro

Service Pro software provides extensive, cloud-based field service management in an easy to use, easy to deploy package. Service Pro includes a fast, feature-rich native mobile app for technicians for iOS, Android devices. Integrated features include Call Center, Assets, Scheduling, Dispatch, Contracts, Warranty, Inventory, Invoicing, RMA, Reports, Portals, Alerts & Mobile Field Service. Benefit from Service Pro field service software for NetSuite, Sage 100 ERP & Viewpoint integrations.


Service Pro Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Service Pro Reviews


Awsome !!!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

Pros: it is integrate with other softwares like quickbook and netsuite

Good software

Feb 09, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Works well with our HVAC business defiantly my go to software. Use for various operations.

Pros: Seem less software

Cons: Little costly but well worth the money

Recommendations to other buyers: Good software to use

Overall

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Great product, middle of the line for cost effectiveness

Pros: Ease of access

Cons: Costs

Recommendations to other buyers: Not for startups

Enjoying it!

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.

ServicePro

Jan 12, 2015
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The web portal is very useful to have a quick glance at the current situation.

Cons: I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.

Recommendations to other buyers: Obviously, you should consider your entire workflow from initial call to service completion. When I evaluated software to meet this need, ServicePro was the only solution that covered each requirement.