# Service Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Pro the right Field Service Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114456/Service-Pro/reviews --- Service Pro 4 (24) [View alternatives](https://www.capterra.com/p/114456/Service-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Service Pro Ease of use 3.7 Customer Service 4.1 ## Pros and Cons in Reviews RM Rick M Director of ITMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “Simplified processes for service techs and integrates well with our ERP (P21). “ September 10, 2025 AS Amanda S Service CoordinatorBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes difficult to find what I am looking for if it's something I don't use regularly.“ October 9, 2025 CD Chuck D Software Project ManagerElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use.“ September 3, 2025 SR Simon R IT ConsultantConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “We needed to use only one feature of those available and that was tortuous enough, with constant sync'ing with the ERP to fake "integration". “ June 27, 2020 VB Vincent B Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “I am a big advocate for the customization and dedication to growth with nuance.“ September 15, 2025 VB Vincent B Service ManagerMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “I would like more advanced customization classes, like API.“ September 15, 2025 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathon Z. Engineering Manager Machinery Used the software for: 1-2 years ### "Service Pro provides great value with excellent customer support." August 18, 2025 4.0 The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues. Pros Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system. Cons Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements. Review Source CD Chuck D. Software Project Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Service Pro, fully customizable for your industry. No matter what it is!" September 3, 2025 5.0 Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use. Pros Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture. Cons Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Pro Price, ease of use, customization of the product. Review Source PW Paul W. Project Manager Facilities Services Used the software for: 1-2 years ### "Don't waste your time" August 6, 2020 1.0 The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money. Pros Nothing - couldn't get it to work and finally gave up. Cons Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing). Review Source SR Shannon R. COO Construction Used the software for: 2+ years ### "Valuable Field Service" September 11, 2025 4.0 The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have. Pros Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary. Cons Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well. Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing Service Pro Scheduling functions met the requirements of our branch needs Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Our business outgrew the functionality of the current tech stack. Review Source JM JC M. Director of Operations Facilities Services Used the software for: 2+ years ### "ServicPro 10" October 10, 2025 4.0 Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team. Pros I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across. Cons Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) The old product was not robust enough to meet our growing needs. Review Source VB Vincent B. Service Manager Machinery Used the software for: 2+ years ### "SPUC is SP10 for beginners " September 15, 2025 4.0 I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API. Pros I love connecting with the other customers to see the multiple different use cases for service pro. The Service Pro Insider is very interesting and could completely change how our technicians Cons The presentations seem like they are catering to the lower-level user. People who haven't yet built the system to the appropriate growth to track and cascade. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Service Pro Contracts are much easier to manage and customize Review Source MH Mike H. Asst Ops Mgr Consumer Services Used the software for: 2+ years ### "#SPUC2025 Is Awesome!" September 10, 2025 5.0 Have fun! Like the networking! Great group of people. Always learn something new. Yall keep it interactive and live the whole time. Pros The transparency. The road map on what is coming the end users. Very informative and always learn new small bits of shortcuts. Cons The breakout sessions. Could only choose 1 session which i know time is limited and not fan of the lunches. Switched from [Stock and Purchasing for Microsoft Dynamics 365](https://www.capterra.com/p/255724/Stock-and-Purchasing-for-Microsoft-Dynamics-365/) Upper mgmt plus crm we used was not supported Review Source AM Angela M. Service Coordinator Machinery Used the software for: 2+ years ### "SPro Feelings " September 10, 2025 5.0 Overall I have been on SPro since 2022 and three years in, I'm a fan and I am invested in making it better for us in our company. Pros I appreciate the Customer Support and ease of use once your trained. The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data. Cons I would like the Customer# to send me to the customer module from the order page when I click on the customer name under customer# from the order page. Review Source TM Terrin M. Project Manager Construction Used the software for: 2+ years ### "Service Pro: A Detailed Look" June 11, 2025 5.0 I have watched Service Pro technologically advance over the last 5 years. The software continues to improve with time. The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs. Pros There are many aspects of Service Pro that I like! Service Pro provides end-to-end functionality: work order management, scheduling, dispatch, mobile access, inventory tracking, reporting, and more. It eliminates the need for multiple systems depending on the size and industry that the software is being used for. My favorite feature in Service Pro, is the Business Intelligent Tool. If the data is in Service Pro, BI can report on out on it. This is great for monitoring tech utilization, KPI's, assets, customer equipment, and much more! Cons It would be nice if the data in BI was live, this would allow users to see data in near real time. I also do not like that we can't see equipment information (Machine Model & Serial # or at least the Serial #) at the appointment level on the Scheduler, we open all of our Service Orders to equipment, it would be nice to see what equipment the technicians are working on. Review Source MC Mahir C. Associate Director Consumer Services Used the software for: 2+ years ### "Solid Field Ops Platform" November 6, 2025 5.0 Overall, Service Pro is a solid field-service platform with strong work-order tracking, clear dispatch workflows, and useful Business Intelligence capabilities. It supports mobile and back-office operations effectively, ensuring reliable job execution. Pros Work Order lifecycle is well-structured from creation to completion. The mobile app connects smoothly with Back Office, and Business Intelligence reporting offers strong visibility into field performance and service history Cons No major operational issues. All modules perform as designed. However, the platform would benefit from more frequent enhancements and modernization to keep pace with evolving field-service needs and user experience expectations. Review Source AC Audrey C. Regional operations manager Construction Used the software for: 2+ years ### "Service Pro Greatness" September 10, 2025 4.0 So far, it has been great, no major complaints. Service pro has given us the ability to gain so much information from techs so we can gain revenue. Pros The data that is provided through the dashboards. The visual ability to see everything is great. The system is user friendly. Cons Personally, I wish there was an alert bell on service pro to let you know when someone has given you a work order. Review Source MK MARIA K. CUSTOMER SERVICE REP Facilities Services Used the software for: Less than 6 months ### "Service Pro - the way of the Future" September 19, 2025 5.0 The experience has been smooth, with a strong sense of support coming from the implementation team we had whom was 100 percent hands on dedicated to make sure we met each goal along the way Pros Its comprehensive design making it relatively easy for technicians as well as back office administrators to understand and navigate through it. Cons Very inclined towards AI dashboards, but I only dislike it given I am a little older however it is the way of the future and I plan on getting very well acclimated. Even still the staff at MSI are very patient and diligent in providing all the support needed to navigate the set up and meet goals. Review Source JG Justin G. Branch Manager Construction Used the software for: 2+ years ### "Branch Manager" September 10, 2025 5.0 Excellent. Looking forward to AI. Service pro have an outstanding customer support. Service Pro is always trying to find ways to improve software Pros CUSTOMIZABILITY EASE OF USE OUR FIELD TECHS HAVE THE ABILITY TO DOCUMENT FINAL INSTALL WITH PHOTOS AND NOTES Cons Having to edit columns for new employees. Would like to have our columns set for new employees. Review Source DS Domenic S. Service Contracts Sales Manager Oil & Energy Used the software for: Less than 6 months ### "Optimistic. " September 10, 2025 4.0 Very limited as of yet. We are in the implementation phase. The development process has been very interactive. Pros Most of all is the suppprt and top down involvement in that support. I’m more confident now, not even fully rolled out, than I have been in other roll outs. Cons Contract import, or lack thereof. The set up will be a beast but the end result will hopefully be worth effort. Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) Contracts portal was clunky and never worked well Review Source AS Amanda S. Service Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "ServicePro" October 9, 2025 5.0 I have been using ServicePro for a year and a half, and it is a great tool to help run a service department. Pros Great customer support. Quick to address and fix any issues. Generally user-friendly. The ability to export orders to organize. Cons Sometimes difficult to find what I am looking for if it's something I don't use regularly. I would like to be able to add and take away techs, line items, etc., without having to ask an MSI rep. Review Source RM Rick M. Director of IT Machinery Used the software for: 6-12 months ### "Experience at 8 months " September 10, 2025 4.0 Pros Simplified processes for service techs and integrates well with our ERP (P21). Also it cut down on the number of apps. Cons It added a few steps for people in the office and we would like inspections and such to come over to P21 from SP Alternatives considered [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) Reason for choosing Service Pro It had more functionality and it was a finished product Review Source JW Janis W. Owner Consumer Services Used the software for: 2+ years ### "Beware of this Software System!!!!" August 14, 2019 1.0 Again, when it works it serves it's purpose but it constantly has it's prroblems Pros When it works it's fine and it serves it purpose but it unimaginably riddled with problems which take way too long to fix Cons There is always problems usually requiring data or program fixes which takes months to fix Reason for choosing Service Pro It was the software system used when I bought this business 10 years ago so I kept it knowing how much of a hassle it could be to change. Review Source PS Paul S. Owner Used the software for: 1-2 years ### "Terribly problematic and cumbersome. It feels like we are beta testers!!" April 22, 2018 1.0 Pros If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated Cons It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable. Review Source SR Simon R. IT Consultant Construction Used the software for: Less than 6 months ### "Buyer Beware" June 27, 2020 2.0 Slick sales routine as always. Very responsive implementation support. Consultant was great. Uncompromising and unresponsive management team when things went sideways. Our ERP provider was very accommodating in winding up our contract, even though not legally bound to do so. MSI, on the other hand, refused us even the smallest goodwill concession, so we're paying full price for years to come for just one very unimpressive feature of a software solution we will never use. Pros Nothing at all about the software, which was more of a necessity than a desire due to a functional gap in the host ERP system. However, the implementation support was exceptional. Cons It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available and that was tortuous enough, with constant sync'ing with the ERP to fake "integration". This was never never going to fly. Very expensive all or nothing solution. Review Source AM Andrew M. Service Manager Consumer Electronics Used the software for: 6-12 months ### "Awsome !!!" February 21, 2017 5.0 This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official. Pros it is integrate with other softwares like quickbook and netsuite Review Source BV Blake V. Owner Consumer Services Used the software for: Less than 6 months ### "Good software" February 9, 2017 5.0 Works well with our HVAC business defiantly my go to software. Use for various operations. Pros Seem less software Cons Little costly but well worth the money Review Source KM Kenny M. Owner Construction Used the software for: Less than 6 months ### "Overall " October 24, 2016 5.0 Great product, middle of the line for cost effectiveness Pros Ease of access Cons Costs Review Source MW Mckenzie W. Oil & Energy Used the software for: ### "ServicePro" January 12, 2015 3.0 Pros The web portal is very useful to have a quick glance at the current situation. Cons I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product. Review Source TK Thej K. Used the software for: ### "Enjoying it!" October 7, 2016 4.0 Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.