---
title: "ActiveCollab Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ActiveCollab Software - reviews, pricing plans, popular comparisons to other Project Management products and more."
source_url: "https://www.capterra.com/p/114491/Active-Collab/"
page_type: "product"
language: "en"
---

# 

 ActiveCollab Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ActiveCollab

## What is ActiveCollab?

Plan, schedule and deliver client projects in ActiveCollab. Break work into tasks and subtasks, set dependencies with automatic rescheduling, and switch between List, Kanban and Gantt views as the project needs. Track progress in real time through the Project Progress menu, budgets and time reports, and keep every file, discussion and note next to the task it belongs to. Clients join for free — unlimited seats — and see exactly what you choose to show them. When the project ends, the same data becomes the invoice.

## What is ActiveCollab used for?

[Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)

Top alternative

Featured

Overall rating

Based on 414 user reviews

Reviews sentiment

Positive

93%

Neutral

5%

Negative

2%

Starting price

$15

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ActiveCollab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://activecollab.com/&name=ActiveCollab)

Rating Breakdown

4.5

+−

Features4.2

Value for Money4.5

Ease of Use4.5

Customer Service4.4

Rating Breakdown

4.5

Features4.2

Value for Money4.5

Ease of Use4.5

Customer Service4.4

## ActiveCollab Reviewers Verdict

Updated September 2026

AI summary

-   ActiveCollab suits small agencies and creative teams that need to organize projects, tasks, and client work in one place.
-   Reviewers are positive about its team collaboration tools, project tracking features, and overall ease of use.
-   It helps teams centralize communication, track project progress, and manage daily workloads efficiently.
-   Buyers report negative points such as limited third-party integrations and occasional delays in customer support.
-   It fits businesses seeking straightforward project and task management, but those needing extensive integrations may want to weigh alternatives.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ActiveCollab

4.5 (414)

VS.

[4.6 (6,111)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$15

Per User, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (410)

Ease Of Use

4.5 (22,428)

Value For Money

4.5 (350)

Value For Money

4.3 (15,232)

Customer Service

4.4 (352)

Customer Service

4.4 (12,730)

## ActiveCollab alternatives

[4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,545)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Trello](https://www.capterra.com/p/211559/Trello/)

[4.5 (23,613)](https://www.capterra.com/p/211559/Trello/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/211559/Trello/)

[View all alternatives](https://www.capterra.com/p/114491/Active-Collab/alternatives/)

## FAQs about ActiveCollab

Overview

### What problems does ActiveCollab solve?

ActiveCollab helps teams solve scattered task ownership, fragmented client communication, unclear project status, and manual time tracking by keeping tasks, comments, files, calendars, workload views, and billing in one place. Agencies, creative teams, project managers, remote teams, and freelancers benefit most from clearer coordination, faster onboarding, and better deadline control.

Answer based on 252 reviews

Overview

### Which roles and teams benefit most from ActiveCollab?

ActiveCollab is most used by project managers, agency owners, and executives who need visibility into deadlines, budgets, and team capacity. Creative teams, including designers and art directors, use it to organize deliverables and feedback, while developers and account managers rely on it to coordinate tasks, client work, and cross-functional collaboration.

Answer based on 401 reviews

Overview

### What company size and industries is ActiveCollab built for?

ActiveCollab is built primarily for small service businesses, with 85% of reviewers from small companies and Marketing and Advertising leading at 21%. It also serves midsize firms at 8% and enterprises at 7%, with strong use in Information Technology and Services at 12% and Design at 9%.

Answer based on 414 reviews

Features and Usability

### What are the key features of ActiveCollab?

ActiveCollab includes core project management tools like task management, project tracking, Gantt charts, and kanban boards, plus collaboration features such as comments, @mentions, file sharing, and client portal access. Its differentiators include time tracking with billable hours, invoicing, project templates, role-based permissions, and accounting integrations.

Answer based on 228 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ActiveCollab starts at $15/month for the Plus plan, which includes up to three members, while Pro costs 11/user/month and Pro+Get Paid 17/user/month, with lower annual rates. A free trial is available. Reviewers often call it affordable, though some small teams say member-based pricing and invoicing access can feel expensive.

Answer based on 50 reviews

Integrations

### Which third-party tools and platforms does ActiveCollab integrate with?

ActiveCollab integrates with Zapier, Clockify, and QuickBooks Online, with additional connections for file storage, payments, and team communication through Dropbox, Google Drive, PayPal, Stripe, and Slack. It connects to 9 third-party tools in the catalog, covering automation, accounting, storage, payments, and messaging.

Answer based on 29 reviews

Getting Started and Support

### How easy is it to onboard and train a team on ActiveCollab?

ActiveCollab is generally quick to onboard, with live online sessions, video tutorials, and documentation available for training. Reviewers say most team members, including less technical clients, learn basic use fast because the layout is clear. Admins and users setting up advanced workflows, folders, or full feature use usually need more time.

Answer based on 34 reviews

Getting Started and Support

### What customer support options does ActiveCollab offer, and how do users rate the experience?

ActiveCollab offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and helpful, with quick answers and openness to feedback. Some report slower resolution for complex or self-hosted issues, plus occasional frustration when bugs or outages take longer to fix.

Answer based on 104 reviews

Security

### How does ActiveCollab handle data security and access control?

ActiveCollab uses individual permissions, privacy and visibility settings, and separate client access to let teams share tasks and files while restricting internal discussions. It also offers self-hosted and on-premise deployment for stronger privacy control. Some reviewers note non-granular permissions, limited client role flexibility, and occasional permission-management issues.

Answer based on 15 reviews

## Features

AI summary

Based on 29,194 Project Management reviews

Capterra data shows that buyers of Project Management software rank the following features as their top priorities:

-   **Deadline Management** (**59%** of reviewers rated this feature as critical)
-   **Project Time Tracking** (**62%**)
-   **Project Time Tracking** (**62%**)

ActiveCollab supports all three of the features reviewers rate most highly: **Deadline Management**, **Project Time Tracking**, and **Project Time Tracking**. Together, these capabilities help businesses keep projects on schedule, monitor hours accurately, and manage workloads more effectively, allowing teams to stay organized and make better day-to-day planning decisions.

Deadline Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Specify or track the date/time a project, task, etc., is due for completion

Project Time Tracking

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Measure time to completion or hours worked for projects

Time Tracking

4.5 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Measure and track time including hours worked and paid time off (PTO)

Assignment Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Assign issues and tasks based on availability or required skills

Task Management

4.3 (35)

48.57% of 35 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Project Planning/Scheduling

4.3 (24)

62.50% of 24 reviewers that rated this feature as important or highly important

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

ActiveCollab 175 features

### All Features
- @mentions: An @mention is a way to tag or notify a specific person about a message/post
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Assignment Management: Assign issues and tasks based on availability or required skills
- Automated Alerts and Notficiations: Ability to send automated alerts and notifications when projects have been updated and/or compelted.
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent
- Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed
- Billable Items Tracking: Track the list of items required to be billed/invoiced to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Billing Portal: Gateway through which end users can view past bills and pay current invoices
- Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure
- Budget Tracking: Track actual spending to ensure it's in line with the planned budget
- Budgeting: Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices.
- Budgeting and Cost Estimation: Provides tracking for marketing campaign costs and the ability to allocate expenses to budgets.
- Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calendar View: Planned projects are mapped to a schedule with due dates and deliverables detailed day-by-day.
- Capacity: Monitor capacity in real time to track resource use and identify bottlenecks.
- Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs
- Chat/Messaging: Communicate using direct chat or messages within the system
- Client Management: Manage contact details and communication with clients
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Creation & Assignment: Create and assign tasks for individual users with details and due dates.
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Daily Reports: A document that lists daily activities or maintains a record of all events that happened in a day
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Deadline Management: Specify or track the date/time a project, task, etc., is due for completion
- Dependencies: Manage dependencies between projects from one or multiple portfolios.
- Dependency Tracking: Track and manage task relationships and dependencies
- Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc.
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Drag & Drop Scheduling: Ability to drag and drop projects and tasks within a marketing calendar.
- Due Dates: Set deadlines and milestones for tasks, manually or automatically (based on project templates).
- Ease of Completing Timesheets: Timesheet entry takes little time and is intuitive for new users
- Email-to-Task Conversion: Convert emails into tasks
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Estimating: Estimate expected cost based on various factors before a project begins
- Event Logs: A chronological record of actions or occurrences within a network, software, or process
- Expense Tracking: Monitor and record expenses such as purchases or charges incurred
- File Management: Create, save, and store files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- File Transfer: Move files across different systems or networks
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- For Nonprofits: Software specialized for non-profit organizations
- For Small Businesses: Designed for small businesses
- GANTT: Provide visual representations of tasks, dependencies, and progress.
- Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies
- Guest Access: Allow guests to view the software and interact with users
- Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis
- Internationalization: Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system.
- Invoice Creation: Create invoices from scratch or have recurring invoices
- Invoice Creation and Delivery: Ability to create and send printable or electronic invoices. Includes standard invoice style library that can be customized/branded.
- Invoice History: Store and view prior invoices for each account/client
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow
- Leave Tracking: Manage and track employee attendance
- Marketing Calendar: See past and upcoming campaigns and communications in a calendar view
- Mass Updates: Allows users to update multiple tasks at the same time, accross multiple projects.
- Messaging: Communicate using messages within the system
- Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet)
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Currency: Manage and handle various international currencies
- Multi-Department/Project: Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location
- Multi-Language: Manage and support multiple languages
- Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations
- Multiple Projects: Ability to handle several projects simultaneously
- Notes Management: Allow users to create, edit, and sort multiple notes
- Offline Time Tracking: Track employee and task times without internet connection
- Online Invoicing: Create, send, and view electronic invoices
- Online Time Tracking: Track employee and task times using internet connection
- Overtime Calculation: Manage and record overtime hours for hourly employees
- Payment Processing: Accept, record, and reconcile financial transactions
- Percent-Complete Tracking: Level of completion within a task
- Planning: Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly.
- Prioritization: Arrange tasks based on the level of priority or urgency
- Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee
- Productivity Tools: Tools to facilitate the production of information and promote efficiency
- Progress Monitoring: Measures the progress of tasks within a product workflow.
- Progress Reports: Document and report the progress of ongoing projects
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Project and Task Lists Organization: Ability to organize recurring projects and tasks into standardized workflows.
- Project Billing: Business model that bills clients an amount based on the project/task/job performed
- Project Budgeting: Associate a budget with a project and allocate it accordingly by task or resource.
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Project Planning: Organize and schedule projects
- Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints
- Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each
- Project Templates: Pre-designed project plans that can be customized
- Project Time Tracking: Measure time to completion or hours worked for projects
- Project Tracking: Monitor the progress of projects from start to finish
- Project Workflow: Create, manage, or update project workflows.
- QuickBooks Integration: Integrates with QuickBooks
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recurring Tasks: Set the frequency of a task's occurrence
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Remote Support: Provide support to your customers and employees remotely over a shared network
- Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation
- Resource Allocation: Assign available resources to various projects and tasks
- Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Sub-Task Management: Split and manage tasks into individual components
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Task Assignment: Automatically assigns tasks or actions to different teams based on workflow rules
- Task Board View: UI looks like task board
- Task Editing: Edit task information and all related elements
- Task Import: Import tasks from external sources
- Task Management: Create, manage and track all task activities and progression
- Task Progress Tracking: Track the status and progress of tasks
- Task Ranking: Ranks the priority of a task.
- Task Scheduling: Track and manage the scheduling of tasks
- Task Tagging: Add labels or tags to tasks
- Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
- Team Collaboration: Allow multiple team members to edit and work on the same document
- Team Management: Organizing a group of people to accomplish a task
- Team Member Roles: Ability to assign team members specific roles on specific projects.
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Templates: Sample files or documents that could be customized as needed or used as is
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Time Tracking by Client: Track time worked per client
- Time Tracking by Project: Track time worked per project
- Timeline Management: Manage a detailed schedule of a product plan
- Timesheet Management: Track the amount of time spent on a job or task
- To-Do List: A digital list of items that need to be completed
- To-Do Lists: Each user can view their list of tasks to be completed without having access to other tasks.
- Tracking Time to Project/Task: Users can easily track time based on task or activity and assign to projects
- Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch
- Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users.
- Utilization Reporting: Track the frequency of asset usage
- Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time
- Version Control: Track revisions and updates made to files and navigate between different versions
- Views: Create customized project views for internal and external purposes (eg: for customers).
- Work Capacity: Measures the amount of work an employee can handle in a sprint.
- Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests.
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.2 (403)

4.2

Based on 403 reviews

## Pricing

Value for money

4.5 (350)

Free Trial

[View pricing plan details](https://www.capterra.com/p/114491/Active-Collab/pricing/)

Plus

$15.00

Flat Rate,Per Month

It includes:

-   Up to 3 Members
-   Unlimited Clients for Free
-   Unlimited Projects and Tasks
-   Integrated Project and Task Time Tracking and Stopwatch
-   Edit Time Entries and Add Them Manually
-   Personal Timesheets
-   Project Templates
-   Unlimited Discussions and Notes
-   Recurring Tasks
-   Task Dependencies with Automated Updating
-   Subtasks
-   3 Task Views (List, Kanban, Gantt)
-   Integrated Chat App
-   10GB Storage
-   Dropbox and Google Workspace Integrations

Pro

$11.00

Per User,Per Month

It includes:

-   Everything from Plus and:
-   Unlimited Members
-   Virtual Users
-   100GB Storage (Upgradeable)
-   Time Reporting
-   Expense Tracking
-   Expense Reporting
-   MCP Server for AI Assistants
-   Zapier, Slack, and Webhooks Integrations

Pro+Get Paid

$17.00

Per User,Per Month

It includes:

-   Everything from Pro and:
-   Workload Management
-   Capacity Planning
-   Utilization
-   Holidays / Days-Off Management
-   User Availability
-   Time Estimates
-   Team Timesheets
-   Company-Wide Timesheet
-   Invoicing
-   Project Budgeting
-   Budget vs. Cost Tracking
-   Project Profitability
-   Online Payment Gateways (PayPal and Stripe)
-   QuickBooks Integration

Value for money

4.5 (350)

4.5

Based on 350 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (352)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (352)

4.4

Based on 352 reviews

## User reviews

Overall rating

4.5

Based on 414 reviews

Filter by rating

5(253)

4(130)

3(21)

2(8)

1(2)

Mentioned topic

Sorted by most recent

CK

Cam K.

MD

Marketing and Advertising

### "Solid Project Collaboration Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2026

It's been a reliable project management, support portal and task tracking tool within our organisation for many years.

Pros

\* Self hosting is a huge strength, data sovereignty \* It has been stable with excellent support over many years \* Annual payment with unlimited users \* Client+ plugin allows our clients to collaborate with us \* Focused, logical and intuitive interface

Cons

Struggling to come up with anything, it does what it does exceptionally well and we have not had any complaints.

Switched from

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

ActiveCollab contained the features we needed at the time, and has continued to enhance their offering, staying in their lane.

Alternatives considered

[Wrike](https://www.capterra.com/p/76113/Wrike/)

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reasons for choosing ActiveCollab

I do not recall all the products we assessed at the time, however Active Collab was the combination of all of the features we need to effectively run web development projects and support.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CF

Chuck F.

Project Manager

Real Estate

### "Great active company with a solid software offering "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 27, 2026

Great. Over the years I've spoken directly with their development team and product people numerous times. They listen to their customers. Support is fantastic.

Pros

Active Collab is a legit task management app that just works. Not too complicated. Everything is super simple to use.

Cons

I can nitpick, but it wouldn't be fair. Active Collab just works. There's a few things I wish it could do but they're creature comforts not missing features.

Alternatives considered

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

[Wrike](https://www.capterra.com/p/76113/Wrike/)

Reasons for choosing ActiveCollab

Price mainly. Familiarity from another job where I used it. Simplicity and ease of onboarding users.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TD

Toby D.

Director

Marketing and Advertising

### "Great customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 1, 2026

Cons

It would be great to be able to add budgets to tasks within a project's overall budget so we can track the spend on a 'deliverable(s)'

Alternatives considered

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

Reasons for choosing ActiveCollab

A very useful tool, really easy to use and great team who offer quick 'human' support whenever you need it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Jorge G.

Creative Director

Government Administration

### "20 years using it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 30, 2026

I used since 2005, it is great and it does what it is needed. I started using it in a multimedia company I worked for, and in 2012 I implemented AC in my current job.

Pros

simple and easy, UX is right, it do what it needs to do for marketing teams, collaboration, task management, and reporting. Customer Support is great!

Cons

it needs to have a built in form feature to capture requests. Integration is ok with other platforms, but for security reasons I think a form feature will be perfect. Still a five start app.

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reasons for choosing ActiveCollab

easy, affordable and does what we need. It is really easy to build projects and integrate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JW

John W.

General Manager

Consumer Electronics

### "General Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2025

We have used many tools for organizing work, ActiveCollab is by far the simplest to use. A straightforward overview of each task, especially the communication through comments, which is important for our work.

Pros

Simplicity is the biggest advantage of this application. An intuitive design that is great. The support team responds to emails very quickly and they make every effort to help with every troubleshooting issue.

Cons

The Self-Hosted version lags far behind ActiveCollab 8. We hope it will be available soon, as it is much better than ActiveCollab 7.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

February 24, 2026

Thank you so much, John! We're glad to hear ActiveCollab helps you keep your team aligned. We released version 8 on February 3. Hope you like it! Best, The ActiveCollab Team

JK

Jelena K.

Logistics Manager

Construction

### "Logistics Manager."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2025

A very good experience. We are a construction company that organizes workers and their work files in ActiveCollab. For a basic form of job organization, it covers our needs very well.

Pros

Definitely, ActiveCollab version 8 comes with many useful features. Truly a serious application-level improvement compared to ActiveCollab 7. The Support Team does an excellent job. Every time, they have helped me in a very efficient and concrete way, with video tutorials.

Cons

The ability to assign more than one person to a single task. Also, an option to download my entire project in text format along with all the files attached to it.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 22, 2025

Thanks so much for your review, Jelena! We're pleased to hear you've been enjoying ActiveCollab! We're always looking to optimize our product, and help you operate seamlessly. That's why your feedback matters so much. If you want, you can submit a feature request via the in-app chat or our website Help page. Best wishes from everyone at ActiveCollab!

AF

Adam F.

Owner

Design

### "ActiveCollab is by faar the simplest PM tool you will use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2025

Just so intuitive. Everything from creating a project, creating a task list, etc is just a joy to use. The Time Tracking and profitability is well thought out too.

Pros

I've tried them all but AC wins hand down for simplicity and good UI/UX. Its just really nice to use both the desktop and phone app.

Cons

None. I guess there are limitations around customisations but this is what makes it good and simple to use.

Switched from

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Clickup too cluttered, too many features that I didn't need

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 6, 2025

Thank you so much, Adam, we're thrilled to hear you're loving our product! You're right, we do aim to keep it simple, but if you have a special feature request, feel free to share it with our Customer Support team or submit the form on our website! ~

LD

Leandra D.

Founder and Web Designer

Design

### "ActiveCollab has been a dream for my business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 2, 2025

Pros

I love AC and have been using the software for 5 years now. I can manage everything in one place. Task management, time tracking, estimates, billing, invoicing and income reports. They constantly add new useful features based on user feedback.

Cons

The one thing I don't like is that recurring tasks, are sometimes placed on non working days (weekends in my case).

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 6, 2025

Thank you for taking the time to leave a review here, Leandra! We appreciate it, especially since you've been with us for so long (and seen us evolve). We noted the bit on the recurring tasks, but if you'd ever like to report something or suggest a feature, feel free to do it either by messaging our Customer Support directly or by submitting a form on our website. 🥰

DH

Dragan H.

Head of E-Commerce Sales

Health, Wellness and Fitness

### "7 Years of Smooth Project Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2025

I’ve been using ActiveCollab for over 7 years, and it has consistently proven to be an excellent tool. I first implemented it in my previous company, where it helped me bring my team’s organization to a much higher level. Because of that positive experience, I also introduced ActiveCollab in my current company, where it is now used across almost all departments. It has truly become a central part of how we manage projects and collaborate effectively.

Pros

What I like most about ActiveCollab is how user-friendly and responsive it is. It runs smoothly without bugs, has a very clear and well-organized interface, and it’s very effective for both group and individual projects. Because of that, we’ve integrated it into many of our processes, and it has become a truly valuable tool for our daily work. On the rare occasions when we did face an issue, their support team was always quick to respond and resolve everything in a very short time.

Cons

Honestly, there isn’t much that I dislike about ActiveCollab. If I had to point out something, it would be that there’s always room for adding more integrations or small quality-of-life features, but overall the platform already works very well for our needs.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

October 2, 2025

Dragan, thank you so much for relying on ActiveCollab for so long! Your feedback is much appreciated. We're super glad to hear how well ActiveCollab has been serving you and your team. We're constantly improving our product, looking to keep building something that's simple to use, yet so powerful. Feel free to submit a feature request via the form on our webiste - or directly in the app, you can chat to our Customer team. Once again, thank you, and all the best from our team!

TS

Tracy S.

Insurance agent

Insurance

### "Active Collab"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

September 16, 2025

Pros

I like how I’m able to collab my work and data with my spouse. I love how organized this software is.

Cons

I have no dislikes about this software. Very easy and reliable to use. I would recommend this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 2, 2025

Hi, Tracy, thank you so much! We're happy to hear you and your spouse enjoy using ActiveCollab. We're doing our best to keep it as simple as possible, while implementing new features and functionalities to support you every day.

[View all Reviews](https://www.capterra.com/p/114491/Active-Collab/reviews/)

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