iContracts

Universal Contract Manager

5 / 5 14 reviews

Who Uses This Software?

iContracts is a leading provider of contract, compliance and revenue management solutions for a variety of industries including Life Sciences, Healthcare and Education.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • iContracts
  • www.icontracts.com/
  • Founded 2007
  • United States

About Universal Contract Manager

iContracts comprehensive suite of solutions revolutionize how organizations think about and manage all aspects of a companys contract management process, transforming it from an unwieldy collection of spreadsheets, customer applications, filing cabinets, and scattered electronic directories to a powerful tool, insuring greater visibility into commitments and the ability of companies to support growing needs for regulatory reporting and audits.


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Universal Contract Manager Features

  • Approval Workflow
  • Auto Extraction
  • Buy Side (Suppliers)
  • Completion Tracking
  • Compliance Management
  • Contact Management
  • Contract Drafting
  • Contract Templates
  • Digital Signature
  • Document Management
  • Full Text Search
  • Government Contracts
  • Lifecycle Management
  • Milestone Tracking
  • Sell Side (Customers)
  • Specialty Contracts
  • Version Control

Universal Contract Manager Reviews Recently Reviewed!

Easy to use and customize. Friendly and helpful staff.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is user-friendly and has countless customization options ensuring that everything one would need to see is readily available. It allows you to personalize according to your organization's individual process and does so in a way that is easy to use. The implementation process was well conducted and training was informative and detailed allowing for later training and enrollment of lower-level users to run smoothly. Staff are continually helpful and friendly with regards to any potential problems or questions that may arise. There are also plenty of resources within the system that can be consulted for any questions. The system is continually being updated with improvements or functions that make it easier for users and concerns seem to genuinely be taken into consideration and improved upon.

Cons: Once in a while there will be a glitch or it slows down but even then the problem is quickly resolved.

Overall: It has allowed our organization to standardize our contracting process and have everything in an easy-to-use convenient location. It has allowed us to quickly pull up reports for any and all information we may need at any given time and the customization features are invaluable. It has also helped immensely with a large and important quality audit the entire organization recently underwent and allowed the contracting department to pass with flying colors!

Easy to learn and use, the staff is very helpful.

May 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, format and how it displays. The flexibility of making it compatible to you facilities needs.

Overall: A robust repository for our contracts.

Great Software Management System -- Easy to use, top notch customer service!

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been using Universal Contract Manager (UCM) by iContracts for 2.5 years. The iContracts contract management system has streamlined our entire contract process from contract originator through authorized signer, making the whole process much more efficient. Because the entire process is online/electronic, hard copies of contracts are no longer passed from one office to another; they are electronically routed through the system according to the workflow that we set up. The UCM serves as the official repository for all of our contracts. Contracts are easy to find using the global search feature and everyone is working from the same contract copy.

We love that all users have the ability to check the status of their contracts at any time. This has cut down on the number of phone calls to various offices checking on contract status. Our users are also able to set up milestone reminders to alert them when a contract is up for renewal. This prevents contracts from auto-renewing without review.

The system is very easy to use; we received on-site, personalized training and assistance setting up the system from the iContracts staff, who assisted us in customizing the system to our needs. The iContracts customer service is top notch. If I need assistance, for any reason, someone usually gets back to me oftentimes within minutes! Additionally, the iContracts staff is always working on new enhancements to make the system more effective and efficient for its customers.

The iContracts contract management system has been an asset to our University by streamlining the process and providing tools and efficiencies that we otherwise would not have.

iContracts Review

Feb 23, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Search function

Cons: difficulty in accessing and downloading attachments/contracts

Overall: As a lawyer, I use iContracts as a repository for my company's signed vendor contracts. The interface is quite simple, in fact it may be too simple with not may tools aside from the search bar. I do very much like the search tool, as it functions much like Google where you can put in a word, phrase or even part of a word to find a document. The results will spit out any contract that is titled or tagged with that sequence of characters searched. I find that when you actually do find the file you need, it takes a series of clicks just to get to the attachment to pull up/download the document. The software would be better served by making quicker access to the document. the Last Contract Accesses is also helpful, but it only shows the last 5. This is fine, but to have a link to a page with the last 20 or 30 would be great.

User Friendly and Enhancements Galore

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iContracts is user friendly, cloning is awesome - saves repetitive keystrokes, it is super easy to load documents with the drag and drop feature, enhancements are very helpful, great support system, it is now easy to find contracts with all of the proper back-up information -- no more missing contracts that are stored on a staff members desk! iContracts allows for various departments to have different workflows set-up as well as specific information they may need documented for their department. Creating milestones help with staying current with your contracts.

Cons: It takes some thinking in setting up the initial workflows, contract types, etc. but in the long run, it pays off when users start loading information into the database. By planning out what your database goals are it allows for proper data collection. Adjustments are easy to make along the way.

Overall: Using the UCM iContracts software has greatly benefited our community college in a big way by streamlining contractual procedures and database management. After implementing major changes across three colleges and the District office, staff members can easily find contracts and all the back-up materials that go along with a specific contract. We now have consistent naming conventions, consistent workflows, proper signatures, and the best part--insurance documents are now being properly vetted based on contractual requirements. UCM iContracts is continually on the cutting edge with their software enhancements, which in turn, makes our life easier!

Recommendations to other buyers: If you are looking for a database management system that is user friendly, we highly recommend UCM iContracts!

Over all I'm pleased with my experience using this system

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is the first contract software I have used. I'm very pleased how it keep the documents organized. My co-works have no trouble locating / accessing the document. Milestone reminders are great. Trouble shooting excellent. Updates / enhancements excellent. I wish I had more time in the day to dive into the other features.

Inventory System Manager

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability to customize the application was key in our decision to purchase. The application has enabled us to efficiently streamline our Contracts process. Support tickets are always addresses and resolved in a timely manner. Our company is very satisfied with the overall quality and functionality of iContracts.

Great Software

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Overall: The system is easy to use. The support help is AWESOME. Everything about this software and the customer support is great.

This software was simple to implement and the customer service is beyond excellent.

Nov 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The UCM allows visibility into the contract life-cycle to be able to effectively manage bottlenecks and vendor performance; thus, improving and reducing financial implications to our organization. iContracts provides a stable SaaS environment that is maintained by the vendor, including regularly scheduled updates/upgrades, data back-ups, and anti-virus protection. It also provides ┬┐user maintained┬┐ workflow and ease of use in terms of configuration, contract lifecycle visibility, and full contract life-cycle management through:
Creation, Negotiation, Approval, Storage and Management.

More custom reporting and being able to house all documents in the same contract container each time an amendment/addendum is submitted are the cons for our organization.

Best thing since sliced bread

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The switch to iContracts was a fantastic experience, matched only by our experiences since. It is a great product for keeping our contracts organized and compliant. It's easy for our users to use and for our system administrators to customize for our specific needs. Customer Service has been beyond exceptional walking us through our learning process and helping us come up with solutions to our individualized issues. We find new ways to utilize iContracts all the time, which means we keep finding more bang for our buck with this product. I whole-heartedly recommend iContracts.

Great solution for contract management

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using iContracts for several years and it has drastically improved our ability to manage hundreds of active contracts simply and easily. We no longer have to search through rows of filing cabinets to find a document or rely on spreadsheets to manage expiration dates. With every file being scanned via OCR, searching for a document is fast and simple. iContracts is so customizable, you can make your system as simple or as robust as you need.

Our company just recently started using UCM and it is very easy to navigate

Nov 18, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy to Use; Customer Service is always quick to respond and listen thoroughly to the issues you are having; Having everything electronic and in one place right at your fingertips makes procedures like reviewing contracts move quicker;
Cons: Have come across a couple of things we would like to change in the set up but can't because it is part of the "standard set up of UCM"

Fabulous Product for All users.

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The iContracts platform is so user friendly even my non computer staff can use it. I love that it can be adjusted to fit our needs, by me, so you don't feel like your using a canned product. Reporting is a dream and the ability to share reports with specific users is great. The bulk loader allowing universal updating of items makes my job so much easier. I haven't had much experience with Customer Service as the product is so self explanatory that you don't need them for much. The built in training based on user type is also a dream. I have spent far less time on training than ever. Being able to modify my notifications makes them stand out to the directors, but I really enjoy being able to turn them off - if I need to. Being able to remove or move any item instantly is helpful when a contract changes or updates. My administration enjoyed the fact that we got more flexibility for less money. I don't have any con's to report from the program. I'm an iContracts user for life.

Great product, great support staff, improvements are made for customers all the time.

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was one of their first customers, I use it a bit differently than it was designed for and I've had a great experience using UCM / iContracts. The system works very well, it's speedy and consistent, improvements are constantly being made for us as customers. The support staff is very responsive, thorough and helpful. All around great system.