# RLDatix Life Sciences Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RLDatix Life Sciences Software - reviews, pricing plans, popular comparisons to other Compliance products and more. Source: https://www.capterra.com/p/114492/Universal-Contract-Manager --- # RLDatix Life Sciences Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RLDatix Life Sciences ## What is RLDatix Life Sciences? Universal Contract Manager, by iContracts, revolutionizes how organizations think about and manage all aspects of a company's contract management process, transforming it from an unwieldy collection of spreadsheets, customer applications, filing cabinets, and scattered electronic directories to a powerful tool, insuring greater visibility into commitments and the ability of companies to support growing needs for regulatory reporting and audits. ## What is RLDatix Life Sciences used for? [Compliance](https://www.capterra.com/compliance-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $1000 Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RLDatix Life Sciences?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rldatix.com&name=RLDatix Life Sciences) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document Document Management Store, manage, and track all electronic documents in a centralized location RLDatix Life Sciences 10 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Track and report regulatory data to either internal management or external stakeholders Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards Timed notification for any upcoming task, deadline, appointment, or activity Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (25) 4.5 Based on 25 reviews ## Pricing Value for money 4.7 (25) Free Trial Basic $1,000 Per Year Value for money 4.7 (25) 4.7 Based on 25 reviews ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.7 Based on 30 reviews Filter by rating 5(21) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Tonia C. Corporate Compliance Contract Specialist Hospital & Health Care ### "Universal Contract Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2020 My experience has been great. The people are always willing to help, always very polite, and will make sure that they fix the problem. The system has been extremely helpful. Pros The bulk load feature is extremely helpful. The ability to set milestones on documents is awesome! It saves so much time and is a great way to monitor who is completing their task on time. Cons There are times I wish I was able to see the full summary screen while on a different tab. Instead of having to toggle back and forth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Hi Tonia, thank you for taking the time to write a review. Your feedback is very important to us. We are glad to hear that your experience with Universal Contract Manager has been great and you are saving time with simple tasks. Our Product Manager will be in touch to see what you envision for the summary screen. We want the system to be easy and more productive for you and your users. BD Brenda D. MCO/LME & Internal Contracts Manager Mental Health Care ### "Very Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2020 Very Good Pros The simplicity of the system. Very easy to use. Cons Completed milestones and activities does not disappear after a certain period of time. Reasons for choosing RLDatix Life Sciences Simplicity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Brenda, thank you for your feedback. We are happy to hear you are finding Universal Contract Manager simple and user-friendly. We've heard similar feedback from other customers and we're currently discussing an enhancement that will allow UCM Administrators to pick a point in time that they'd like all previous Activities or Milestones purged from the tables. Past notifications and completions would still be available in the Contract Container's history for auditing purposes. Stay tuned! MW Michelle W. Contracts and Internships Coordinator Higher Education ### "Great for organization" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 1, 2020 Pros It has really assisted in organizing and allowing easy access to all of our affiliation agreements in one place. Cons I don't like the "envelope" system since we have multiple agreements with one overall entity it can get confusing. Additionally we have issues with downloading/uploaded to and from DocuSign. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Michelle, thank you for taking the time to write a review for Universal Contract Manager. We are glad to hear to UCM is providing easy access to all of your agreements. We're sorry that you've had issues with DocuSign. Some functions may be the result of DocuSign's functionality. Others may be related your business needs which may differ from other clients. We'd be interested in learning more about the issues you've had and how we could work to make the experience in using DocuSign with UCM better, in the future. KC Kathleen C. Assistant Director Strategic Sourcing Higher Education ### "Higher Ed User Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 14, 2020 Overall, it is a solid contract database for the money, but downloads and searches are slow and that can be frustrating. Pros The ability to have all of the relevant contract information easily is th best feature Cons The time it takes to download the relevant document is a real problem....everytime I open a document and find that it is the wrong one, it takes a substantial amount ot time to download the docs on the the search list. Reasons for choosing RLDatix Life Sciences Once we determined the functionality met our needs, it was a cost based decision. In 2014 when we purchased, we were looking for an easy to use solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Kathleen, thank you for writing a review and for your feedback. Sorry to hear your downloads and searches are slow. There are a number of things that can affect both issues you've been having. We'll be in touch to discuss both to ensure your experience is better than it may have been, in the past. We're always interested in making sure that UCM is helping you do your job quickly and efficiently. JS Jason S. Team Lead Higher Education ### "Been using UCM for 5 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 14, 2020 Useful and keeps up productive and helps measure out metrics. Pros It is Web based And easily accessible. That works for offsite updating. Cons Implementing and making it work for our processes. Sometime it’s slow since it’s web based. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [OnitX CLM](https://www.capterra.com/p/123089/Onit-CLM/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [OnitX CLM](https://www.capterra.com/p/123089/Onit-CLM/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing RLDatix Life Sciences We like the company was local, and it was better than our current system of an excel spreadsheet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Jason, we appreciate you taking the time to provide feedback on your experience using Universal Contract Manager. We are glad to hear you are finding value in having the ability to access UCM while offsite. We love hearing that UCM is providing the metrics you need. We apologize if you are experiencing issues with speed. If you think the speed issue is related to the application and not your local connection speed, we want to know. Please contact our Support if you or your staff are having performance issues so we can look into and solve any issues. AB Andrew B. Director, Supply Chain Management Hospital & Health Care ### "Great functionality and always improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2020 Pros Ease to roll out new users and also to manage milestones Cons Integrated signature tracking without using a third party, such as DocuSign, would be a plus. Reasons for choosing RLDatix Life Sciences Pricing, compatibility to our current processes and also to our desired future workflow state. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Andrew, thanks for your feedback and taking the time to write a review. We are happy to hear you are rolling out new users with ease. While we do offer both DocuSign and Adobe Sign, we'd be interested in what other systems are available that your organization would find acceptable. We'll be in touch to discuss. CK Candace K. Contracts Manager/Sr. Paralegal Hospital & Health Care ### "Great product, customer service, and price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 Overall, we are super happy, we do not hear any complaints from our users either so it is very user friendly and robust and can do whatever we have asked of the system. \[SENSITIVE CONTENT HIDDEN\] can always help us figure out a new twist but its just reliable and robust and I would highly recommend iContracts UCM. Pros Pricing structure based on number of users rather than number of contracts was the #1 reason we switched. I really appreciate that iContracts is constantly improving and enhancing their software. Customer Service is OUTSTANDING! Cons I struggle a bit with setting up new users and giving them access specifically to the contracts they need, but, that is more likely because I don't do it very often. Reasons for choosing RLDatix Life Sciences Healthcare is highly regulated and our accrediting body gives us much to think about and be accountable for. We wanted a contract management system that was powerful, robust, easy to use with the capability to track our contracts and report out many different items, We utilize the Views quite a bit and make excel reports from the Views. The implementation team was very helpful too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Candace, thank you for taking the time to provide feedback on your experience with Universal Contract Manager and iContracts. It makes us super happy knowing you are "super happy" with UCM. It makes us even happier knowing your users are finding the system to be user-friendly and robust. Our customer support team prides themselves on being responsive to our customers' needs. We're interested in making the process of setting up a new user faster and easier for you and other UCM Administrators. We'll be in touch to find out what you find difficult and your suggestions for how we might make that easier in the future. JH Juliet H. Document Control Specialist Hospital & Health Care ### "Great product for $ and helped put us on track" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2020 Our overall experience has been wonderful. We were trained after purchasing and when questions arose, they were quickly answered. We were able to implement use of the product quickly organization wide. Pros The milestone notifications help me organize my tasks by priority and know I'm staying on track. Cons Some of the settings are confusing and a little misleading by their terms, but once it's set up you're good to go. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Juliet, thank you for taking the time to write a review for Universal Contract Manager. We appreciate your feedback! It is always great to hear our implementation team was able to get you up and running smoothly, and rolled out to the entire organization. Your perspective on confusing terms is important to us. We have a bunch of people who look at those terms within iContracts and then there are Administrators and Users who need to understand them, as well. We'll be in touch to ensure that our terminology is straight-forward and more understandable in the future. AC Abigail C. Admin Secretary Hospital & Health Care ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 Pros Contract system is easy to use and make modifications when needed. Great Customer Service! Cons There have been complaints about the system being slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Abigail, thanks for taking the time to write a review about your experience with Universal Contract Manager. We are glad to hear that you find the platform easy to use. We know that performance can be an issue for some customers and we are currently exploring solutions to that issue which will benefit you and your users in the future. JR Jennifer R. Contract Administrator Pharmaceuticals ### "iContracts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2020 Good software, I used it when i was the Concur Administrator at PCA (Packaging Corp of America) - I really didn't like it there since they gave us input access, and if I made a typo, there was no correcting it. Pros The ease of use, I can usually train someone on it within a 1/2 hour. Cons creating reports for milestones were challenging Reasons for choosing RLDatix Life Sciences My purchasing team chose this SW. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Jennifer, thanks for your feedback. Glad to hear you are finding the platform easy to use and are able to get new users up and running so fast. We've recently introduced some Milestones Reports that Administrators are able to run within Company Administration. One of our initiatives is to create more "canned" reports that will be useful to the entire user base and we'd like to get your input on those. CF Cyndie F. Operations Project Manager Health, Wellness and Fitness ### "Great Product, Great Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 Pros Simple to email internally or externally all or some of the contract documents. Cons Integration was seamless on the UCM side; it's always a challenge to change our user's habits. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Cyndie, thanks for your feedback. Glad to hear that the integration was seamless and that you are realizing the benefit of using an enterprise contract lifecycle management solution. We enjoy collaborating with you and your team. RB Roxanne B. EA To EVC Education Management ### "Great product and User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 Excellent. Feel free to reach out if you have questions. \[SENSITIVE CONTENT HIDDEN\] Pros iContracts has totally changed how we manage our contracts. The ease of use and vendor support has been great! Cons So far, I can't say there isn't anything we don't like. Reasons for choosing RLDatix Life Sciences Quality, price, and user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Roxanne, your feedback is appreciated. We are happy to hear that Universal Contract Manager has improved your contract management process. We enjoy collaborating with you. TD Teresa D. Contract Administrator Hospital & Health Care ### "Great product for contract retention, tracking and ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 Great product, ease of use and customer service! Pros Easy to understand software, customer friendly and fantastic support Cons Some of the features are slightly hard to understand how to use Reasons for choosing RLDatix Life Sciences Price, ease of use, customer service, and quality beat Ntracts to pieces Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Teresa, thank for writing a review on Universal Contract Manager. Glad to hear that you are finding UCM easy to use and that the platform is providing Henry Ford Health System value. NB Natalie B. Director, Legal Services Hospital & Health Care ### "Excellent Customer Service and Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2020 Working with iContracts has been fantastic. The implementation team clearly explained that process, was ready and able to answer all of my questions, and migration from our previous contract system was seamless. The customer service is top-notch and fun to work with. Pros iContracts is user friendly and easily customizable to meet our organziations needs. Cons It would be great if the term end-date would automatically update upon renewal. Reasons for choosing RLDatix Life Sciences We choose iContracts because the product demo seemed to meet all of our needs and we had a good experience with every staff member we worked with along the way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 16, 2020 Natalie, thank you for taking the time to write a review for Universal Contract Manager. We appreciate your feedback! It is always great to hear our implementation team was able to seamlessly migrate you from your previous platform. We are happy to hear you are finding value being able to customize Universal Contract Manager to meet your organization's needs. Fortunately, your suggestion for the term end-date updating automatically upon renewal is planned as part of a new release coming in Q1 of 2021. LF Lauren F. Executive Assistant Education Management ### "Helpful Functional Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2019 We have used this to dramatically improve the organization and accessibility of our contracts, and switch to paperless storage of employee files. This has helped keep team members up to date and on the same page regarding workflow. Pros This product has helped us organize our data and streamline our workflows. Previously, we had a hard time finding all our information in one place and eliminating redundancies, and UCM has helped us feel more secure with the data that we have. The system has also streamlined our workflows and communication, helping reduce emails between team members. In the future, once we have integrated our system with DocuSign, we look forward to moving to paperless processes and files. Cons The benefit of this product is also a curse: it has so much functionality that it can be overwhelming to learn and to integrate with current processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Attorney Pharmaceuticals ### "Extremely customizable, user friendly end-to-end contract management program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2018 Ability not to lose track of contracts, ease of searching for key phrases across the contracts universe, excellent reporting ability. Pros Doesn't require an IT expert to administer, can be adminstered internally, and allows for constant customization and rearranging without spoiling current data. Cons Looking for more comprehensive time tracking features (tracking days in stages on an ongoing basis) but they are constantly upgrading and improving; I know this is on their radar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JI Jacqueline I. Finance Coordinator ### "I haven't had experience with other contracsoftware, but overall this software fulfills our needs. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 28, 2018 Pros The capsule system of loading contracts is the best, most stream-lined way to go. The bulk loader has been an invaluable time-saver, especially for system maintenance. The customization of Report views and milestones and email communication within a capsule has also been great tools in providing pertinent information to others. Cons The help tips and manual needs updating. Not so very helpful. Most of the written information is outdated or vague at best. On the plus side, the staff is incredibly helpful and will take the time necessary to see one through any issue. The company also seems to be pro-active, accommodating listeners, always working to improve the software in ways to meet needs based on feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM John M. Corporate Director of Procurement ### "Excellent contract mgmt system, has capabilities for customization of contracts, e.g. credentialing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2018 We are a large organization that had no formal contract management system in place. iContracts stores all contracts & agreements in their own contract container with supporting documents. All users can now locate contracts and get automatic reminders at 120, 90, 60 & 30 days prior to the contract ends, so they can decide if they want to renew, re-negotiate or terminate it with plenty of notice prior to it's auto-renew date. Pros Ease of use, able to upload supporting documents to go with the primary contract, ablility to retrieve documents in a .PDF format at any time. Took about 45 minutes to in-service/orient our staff and they were up and using the system. Cons None, cannot say enough great things about iContracts, especially their fast turn around with support on any special project needs, their customer service is outstanding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tristyn W. Contract Coordinator Hospital & Health Care ### "Easy to use and customize. Friendly and helpful staff. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2017 It has allowed our organization to standardize our contracting process and have everything in an easy-to-use convenient location. It has allowed us to quickly pull up reports for any and all information we may need at any given time and the customization features are invaluable. It has also helped immensely with a large and important quality audit the entire organization recently underwent and allowed the contracting department to pass with flying colors! Pros The system is user-friendly and has countless customization options ensuring that everything one would need to see is readily available. It allows you to personalize according to your organization's individual process and does so in a way that is easy to use. The implementation process was well conducted and training was informative and detailed allowing for later training and enrollment of lower-level users to run smoothly. Staff are continually helpful and friendly with regards to any potential problems or questions that may arise. There are also plenty of resources within the system that can be consulted for any questions. The system is continually being updated with improvements or functions that make it easier for users and concerns seem to genuinely be taken into consideration and improved upon. Cons Once in a while there will be a glitch or it slows down but even then the problem is quickly resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jackson s. Director, Supply Chain Hospital & Health Care ### "Easy to learn and use, the staff is very helpful." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2017 A robust repository for our contracts. Pros Ease of use, format and how it displays. The flexibility of making it compatible to you facilities needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Denise S. Higher Education ### "Great Software Management System -- Easy to use, top notch customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2017 We have been using Universal Contract Manager (UCM) by iContracts for 2.5 years. The iContracts contract management system has streamlined our entire contract process from contract originator through authorized signer, making the whole process much more efficient. Because the entire process is online/electronic, hard copies of contracts are no longer passed from one office to another; they are electronically routed through the system according to the workflow that we set up. The UCM serves as the official repository for all of our contracts. Contracts are easy to find using the global search feature and everyone is working from the same contract copy. We love that all users have the ability to check the status of their contracts at any time. This has cut down on the number of phone calls to various offices checking on contract status. Our users are also able to set up milestone reminders to alert them when a contract is up for renewal. This prevents contracts from auto-renewing without review. The system is very easy to use; we received on-site, personalized training and assistance setting up the system from the iContracts staff, who assisted us in customizing the system to our needs. The iContracts customer service is top notch. If I need assistance, for any reason, someone usually gets back to me oftentimes within minutes! Additionally, the iContracts staff is always working on new enhancements to make the system more effective and efficient for its customers. The iContracts contract management system has been an asset to our University by streamlining the process and providing tools and efficiencies that we otherwise would not have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF John F. Associate General Counsel Law Practice ### "iContracts Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 23, 2017 As a lawyer, I use iContracts as a repository for my company's signed vendor contracts. The interface is quite simple, in fact it may be too simple with not may tools aside from the search bar. I do very much like the search tool, as it functions much like Google where you can put in a word, phrase or even part of a word to find a document. The results will spit out any contract that is titled or tagged with that sequence of characters searched. I find that when you actually do find the file you need, it takes a series of clicks just to get to the attachment to pull up/download the document. The software would be better served by making quicker access to the document. the Last Contract Accesses is also helpful, but it only shows the last 5. This is fine, but to have a link to a page with the last 20 or 30 would be great. Pros Search function Cons difficulty in accessing and downloading attachments/contracts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jo Ann G. ### "Over all I'm pleased with my experience using this system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 22, 2017 This is the first contract software I have used. I'm very pleased how it keep the documents organized. My co-works have no trouble locating / accessing the document. Milestone reminders are great. Trouble shooting excellent. Updates / enhancements excellent. I wish I had more time in the day to dive into the other features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mark M. ### "Inventory System Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 22, 2017 The ability to customize the application was key in our decision to purchase. The application has enabled us to efficiently streamline our Contracts process. Support tickets are always addresses and resolved in a timely manner. Our company is very satisfied with the overall quality and functionality of iContracts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marsha D. Contract Manager Hospital & Health Care ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2017 The system is easy to use. The support help is AWESOME. Everything about this software and the customer support is great. Pros Easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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