# BuildingLink Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BuildingLink Software - reviews, pricing plans, popular comparisons to other Facility Management products and more.

Source: https://www.capterra.com/p/114529/BuildingLink

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# 

 BuildingLink Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

BuildingLink

## What is BuildingLink?

BuildingLink is an industry leading property management technology used by over 5,000 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap is packed with new and exciting initiatives to help buildings run even better.

## What is BuildingLink used for?

[Property Management](https://www.capterra.com/rental-property-management-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BuildingLink

2.8 (10)

VS.

[4.8 (703)](https://www.capterra.com/p/211768/DoorLoop/reviews/)

Starting Price

Contact vendor

Starting Price

$69

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (10)

Ease Of Use

4.7 (703)

Value For Money

2.6 (5)

Value For Money

4.7 (678)

Customer Service

2.4 (5)

Customer Service

4.8 (688)

## BuildingLink alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

[4.5 (2,205)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/)

Starting price

$62.00

Per User, Per Month

[4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/)

Starting price

Contact vendor for pricing

[4.6 (601)](https://www.capterra.com/p/135182/ResMan/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/114529/BuildingLink/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Work Order Management

1.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

Accounting

1.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Billing & Invoicing

1.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Owner Portal

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Property Database

1.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Centralized database to track details of properties (including lease, tenant, and owner information)

Rent Tracking

1.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants

BuildingLink 47 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Tools for the systematic analysis of various types of data or statistics

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage, organize, and store contact information

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store, manage, and track all electronic documents in a centralized location

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Schedule and manage the logistics of activities and other gatherings

Automatically collect recurring fees or dues from members

Plan, manage, and track the financial activities of an individual or organization

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manage and track all disruptions and incidents

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Allows the calculation of fees for late rent payments

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

Manage, maintain and track the performance of assets and equipment

Contact members listed in the database through email, SMS, social, phone, etc.

Add, store and access information pertaining to members

Access the system via a mobile application

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Manage, optimize, and automate tasks related to parking operations

Accept, record, and reconcile financial transactions

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Centralized database to track details of properties (including lease, tenant, and owner information)

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants

View and track pertinent metrics to find patterns and gain insights from data

For residential properties

Manage occupancy and space utilization in facilities and buildings

Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff

Evaluate the criminal, financial, and employment history of tenants

Handle activities like room booking, rent processing, lease agreement management, and client communication

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Keep track of vacant properties

Track and monitor how vehicles are used

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Allow organizations to streamline the check-in process for visitors.

Built-in website builder or integration with third-party site

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

2.8 (10)

2.8

Based on 10 reviews

## Pricing

Value for money

2.6 (5)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.6 (5)

2.6

Based on 5 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.4 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.4 (5)

2.4

Based on 5 reviews

## User reviews

Overall rating

2.8

Based on 10 reviews

Filter by rating

5(1)

4(2)

3(4)

2(0)

1(3)

Mentioned topic

Sorted by most recent

ER

Erin R.

Assistant General Manager, Association Management

Real Estate

### "Building Link 2025 Review"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 15, 2025

Service has gone downhill since 2020 - I thought they would improve with updates but this has been terrible this year. If we are forced to switch management platforms, I will be telling them to refund part of KeyLink. You can't bill 25k for equipment that only funtions with Building Link and have so many service interruptions that it has a noticeable negative impact on our daily operations.

Pros

I've been using Building Link as a Manager for 8.5 years. I like all of the functions, I wish certain functions could pull information from other areas (like when I deactivate a resident, if their vehicle info could also automatically deactivate, that would be nice). Unfortunately, they've had so many functionality errors and outage in 2025 (so many that are not listed on their Building link status page) it has impacted my ability to efficiently manage invoicing, vehicle listing, resevations, etc. The lastest issues include taking forever to load front desk instructions for courtesy keys, not loading the reservation calendar, dropping email attachments in work order emails, not syncing the mobile GEO app with the computer app and so much more. This happens on a weekly, sometimes daily basis, since Januay 2025.

Cons

KeyLink doesn't function as a standalone, you have to have a service contract with Building Link for it to function. It cost us approx. 25k. We feel stuck with Building Link. We purchased Keylink in December 2024 and shortly after that, all these problems and outages ramped up. In the last 2 months, when I dial their support number, hardly anyone answers. It is a recorded message about higher than normal call volumes and known service outages and to leave a call back number.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ML

Miri L.

Office Manager

Real Estate

### "Happy with this software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 20, 2025

Pros

Very customizable, has many perks, like surveys built in.

Cons

It's no so easy to set up, but once it's done it's amazing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OK

Olga K.

Product Designer

Accounting

### "The worst User Experience award 1994-2024"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

September 13, 2024

Pros

Worst User experience ever. Seriously, was is it designed in 80s? It's 2024!! the worst UX I've seen in the past 5 years. Not only It allows to book services in the past (???), then it doesn't allow me to book anything in the actual future. Why it's even on the market???

Cons

Honestly, haven't seen this dated interface in years

Switched from

[8am MyCase](https://www.capterra.com/p/115613/MyCase/)

no idea, I think people just complained about something, but got something way worse. Guys, like please... someone to fix the user experience. it's beyond appaling

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Al M.

President

Real Estate

### "Disappointed Board Member "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 23, 2022

We weren’t able to roll out the system after trying for more than a year

Pros

The software was included with our management company fee

Cons

Hard to implement and dated user experience

Alternatives considered

[ONR app](https://www.capterra.com/p/185451/ONR-app/)

Reasons for choosing BuildingLink

It was included in our management fee

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mackenzie C.

Sales And Leasing Consultant

Real Estate

### "It is an average program. "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

October 5, 2021

I have used it as a property manager now for three years. I wouldn't mind trying out a new program but using BuildingLink is okay for now.

Pros

Building Link isn't great but it works for us. Most of our residents struggle to use BuildingLink but I think it is the mobile app that is the issue.

Cons

The software sometimes crashes randomly and the residents struggle to upload a maintenance request.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reasons for choosing BuildingLink

I have used Appfolio in the past and everything was integrated better and easier for the average person to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EZ

Elie Z.

HOA Board Member

Hospitality

### "A system that could be great with the right vision"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

June 2, 2021

I think if BuildingLink was willing to invest in an overhaul they could be great, but the current iteration is behind its competitors and desperately needs a new vision.

Pros

Under the hood, I think BuildingLink is solid. Their underlying data structures and business logic make sense and feel like this is a product that didn't just pop up yesterday.

Cons

(1) Aesthetics; I don't really understand why they haven't completed a major overhaul of the aesthetics both on the web and on the mobile app, both of which are aging significantly and clumsy to access. This could be accomplished with only UX changes by a web designer so not sure why such an issue. (2) Customization; This software can't do everything, which is OK, but at least allow users to add custom pages. For example, would love to create a custom 'wiki' style page or pages for an introduction or announcements. More importantly, let's say I want to use a 3rd party service for Payment Processing, Utility lookup, voting, or violation tracking; would be nice to be able to embed them in a page. (3) Violation Mgmt; The lack of any system for violation mgmt is crippling for HOA/COA use cases. It's the single major non-aesthetic feature that should be prioritized. (4) Email Messaging; Clunky is all I really have to say about that (5) Custom User Types; Users have to be set to pre-defined lists and must be enabled by support. Why not just allow Admins to create the types?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Justine C.

Technical Recruiter

Real Estate

### "Don't know what other options are out there"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

September 20, 2020

I don't know of any other software that does the same thing as BuildingLink, but I am definitely curious about others.

Pros

BuildingLink keeps everything in one place (announcements, employee directory, marketplace). It's also easy to use.

Cons

The UI leaves A LOT to be desired, and when I say A LOT, I mean this site looks like it was most recently updated at least a decade ago.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Executive Assistant

Government Relations

### "Residents Encyclopedia"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 6, 2019

Building Link has helped keep me informed as a user and I love the posting feature, to share ideas, needs etc. with other tenants.

Pros

Building Link is a fabulous resource for tenant resources, directory and bulletin boards. Its an easy way to connect tenants and provide information.

Cons

The system home page could use an upgrade, it's very dated and loaded with too many visuals/clipart.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Benefits Advisor

Financial Services

### "BuildingLink Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 12, 2019

I use it for work. I wish we could use it on another web browser because internet explorer is trash. It’s always freezing when I’m trying to help residents.

Pros

I like that I can search easy with the search bar and that if I’m looking or something specific, I can just put in the specifics and find what I’m looking for

Cons

This application is so far outdated though. It could could have so much more potential. It looks like it’s design is not up with the times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

Babak B.

CEO

### "We use BuildingLink at our office condo "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

October 10, 2017

Pros

\- Web-based platform makes it easier to load via your phone or computer device. - Ability to easily book amenities, issue parking passes etc makes life a lot simplier

Cons

Overall I don't have any complaints about the product, but the interface looks a little clunky and outdated

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/114529/BuildingLink/reviews/)

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