--- title: "AdvancedMD EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AdvancedMD EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/114601/AdvancedEHR/" page_type: "product" language: "en" --- # AdvancedMD EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AdvancedMD EHR ## What is AdvancedMD EHR? AdvancedMD EHR is a cloud-based electronic health records system that integrates practice management, billing, and patient engagement tools for streamlined workflows. The dashboard provides real-time access to schedules, tasks, and patient information, while customizable templates simplify documentation. Electronic prescribing and personalized care plans support patient safety and management. Telehealth functionality expands access to care, and the patient portal enables secure communication and health data access. Integration with practice management and billing solutions eliminates manual data transfers. Mobile accessibility and analytics support patient-centered care and practice operations. ## What is AdvancedMD EHR used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 466 user reviews Reviews sentiment Positive 62% Neutral 14% Negative 24% Pros & cons Straightforward learning and navigation Intuitive and approachable design Frequent technical disruptions Slow and inconsistent communication ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Chiropractic / 2026 - Electronic Medical Records / 2026 - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 3.6 +− Features3.6 Value for Money3.3 Ease of Use3.5 Customer Service3.4 Rating Breakdown 3.6 Features3.6 Value for Money3.3 Ease of Use3.5 Customer Service3.4 ## AdvancedMD EHR Reviewers Verdict Updated August 2026 AI summary - AdvancedMD EHR is a fit for medical practices seeking customizable templates and integrated patient management tools. - Reviewers are positive about its flexible templates, approachable interface, and accessible patient scheduling features. - Teams benefit from efficient day-to-day management of appointments, patient records, and specialty workflows. - Buyers should weigh a few practical considerations: some users mention technical glitches, slow support response, and setup complexity. - It suits practices prioritizing customization and patient workflow integration, but may challenge those needing high reliability or quick support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AdvancedMD EHR 3.6 (466) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (466) Ease Of Use 4.5 (708) Value For Money 3.3 (322) Value For Money 4.2 (578) Customer Service 3.4 (426) Customer Service 4.3 (644) ## AdvancedMD EHR alternatives [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.5 (669)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) ## FAQs about AdvancedMD EHR Overview ### What problems does AdvancedMD EHR solve? AdvancedMD EHR helps teams reduce training friction, disconnected billing workflows, and time lost on manual intake, scheduling, charge posting, and claims work. Small practices, solo providers, billers, and clinicians benefit most from its customizable templates, integrated reporting, and easier payment and ERA processing that speeds reimbursement and daily office operations. Answer based on 79 reviews Overview ### Which roles and teams benefit most from AdvancedMD EHR? AdvancedMD EHR is most used by practice managers, office administrators, and healthcare owners who oversee scheduling, documentation, and day-to-day clinic operations. Physicians, doctors, and nurses rely on it for charting and patient records, while billing managers, billers, and executives use it to streamline claims, revenue workflows, and practice performance oversight. Answer based on 413 reviews Overview ### What company size and industries is AdvancedMD EHR built for? AdvancedMD EHR is built for small healthcare organizations, with 94% of reviewers from small businesses and 57% in medical practice. It serves independent and group practices, billing companies, mental health providers, physical therapists, and specialty healthcare providers, with additional reviewer presence in mental health care at 17% and hospital and health care at 11%. Answer based on 466 reviews Features and Usability ### What are the key features of AdvancedMD EHR? AdvancedMD EHR includes core patient management tools like charting, clinical notes, patient scheduling, and a patient portal, plus differentiators such as medical billing, claims scrubbing, insurance eligibility verification, and customizable reporting. Reviewers also frequently mention mobile access, telemedicine integration, and customizable templates for specialty-specific workflows. Answer based on 204 reviews Integrations ### Which third-party tools and platforms does AdvancedMD EHR integrate with? AdvancedMD EHR integrates with Practice Fusion for EHR and billing-related workflows, and with QuickBooks Enterprise for exporting financial data. Reviewer mentions point primarily to these two third-party connections, with Practice Fusion appearing most often in discussions around electronic billing, partner listings, and EMR use alongside AdvancedMD. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on AdvancedMD EHR? AdvancedMD EHR offers in-person training, live online sessions, webinars, documentation, and videos. Many teams learn core workflows quickly, especially front-desk and billing staff, while admins, template builders, and less technical users often need more time. Reviewers describe helpful trainers, but some report fast-paced implementation, uneven support, and a steeper setup process. Answer based on 97 reviews Getting Started and Support ### What customer support options does AdvancedMD EHR offer, and how do users rate the experience? AdvancedMD EHR offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support staff as friendly, knowledgeable, and helpful during training and implementation, but experiences are mixed: long hold times, slow follow-up, inconsistent issue resolution, and cases being redirected to self-help resources are recurring complaints. Answer based on 171 reviews Security ### How does AdvancedMD EHR handle data security and access control? AdvancedMD EHR uses secure web-based records access across offices, secure telemedicine that reviewers say meets HIPAA guidelines, login credentials with a name, password, and office key, and EPCS prescribing with a personal password plus a rolling six-digit code. Some reviewers note account-locking and administrator-controlled access can be restrictive or problematic. Answer based on 13 reviews Billing and payment ### How well does AdvancedMD EHR handle billing and payments? AdvancedMD EHR supports end-to-end billing workflows, but the payment experience is mixed for many practices. Medical billing teams often like charge entry, claims tools, eligibility checks, and auto-posting, while front office staff and smaller clinics often find payment posting, remittance handling, setup, added fees, and support too cumbersome. Answer based on 204 reviews ## Who uses AdvancedMD EHR? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Straightforward learning and navigation 77% positive reviews out of 39 Most reviewers find ease of use valuable, highlighting simple navigation, quick learning, and accessible features. Frequent technical disruptions 83% negative reviews out of 76 Most reviewers find bugs and issues common, causing downtime, slow performance, and interruptions to essential business activities. Nisar T. CEO, 11 - 50 employees. "Help desk doing its job but those folks do not have all the answers or solutions for system failure." Intuitive and approachable design 77% positive reviews out of 31 Most reviewers indicate the user interface is intuitive, visually clear, and supports efficient daily workflows. Slow and inconsistent communication 86% negative reviews out of 37 Most reviewers describe email and communication as unreliable, with delayed responses and unresolved inquiries impacting operations. Unreliable and slow phone support 87% negative reviews out of 30 Most reviewers report phone support involves long wait times, poor follow-up, and unresolved issues after multiple calls. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) AdvancedMD EHR supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive health information, keep patient data organized and accessible, and document care accurately, allowing teams to maintain compliance, improve clinical workflows, and support better patient care. HIPAA Compliant 4.5 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.0 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.2 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 3.6 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups E-Prescribing 2.6 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Appointment Scheduling 3.6 (24) 62.50% of 24 reviewers that rated this feature as important or highly important Schedule appointments via a calendar AdvancedMD EHR 182 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customizable Tests: Create tailored assessments that test for specific relevant skills - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Escalation Management: Define a process for transferring calls/tickets to management - Exercise Library: Database of frequently used, popular workout routines - Family History Tracking: Track family medical history to diagnose existing/new conditions and diseases. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cardiologists: Intended to be used by cardiologists - For Chiropractors: Serves chiropractic practices - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Location Tracking: Identify patient's location at any given point in time - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Urgent Care Templates: Pre-formatted documents and forms for Urgent Care processes. - Vitals Tracking: Track and measure patient's vitals - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (466) 3.6 Based on 466 reviews ## Pricing Value for money 3.3 (322) ### Starting price Free trial not available Value for money 3.3 (322) 3.3 Based on 322 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (426) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (426) 3.4 Based on 426 reviews ## User reviews Overall rating 3.6 Based on 466 reviews Filter by rating 5(158) 4(125) 3(62) 2(54) 1(67) Mentioned topic Sorted by most recent Brian T. Chief Digital Officer Hospital & Health Care ### "Four years in, the software was never the constraint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 4, 2026 Four years on AdvancedMD, currently running about 70,000 appointments a month across a nationwide behavioral health group of roughly 200 people. My role there is Chief Digital Officer, so I own the technology and the operations and the P&L consequences of both. I've worked inside a number of other practices on this system over the years, some larger than ours, so this isn't a one-instance opinion. Most reviews are written in the first ninety days, when implementation is fresh, everything is hard, and you don't really know yet what you're looking at. Four years in, the picture is different. What determined our results was not the software choice; it was what got built on top of it. Same login, same screens, and our average cash conversion went from 76 days to under 10 across more than 200 payers, with clean claims above 95%. Every system hits a wall where the report you need doesn't exist and automation stops at whatever the vendor built. That wall isn't here. Two findings from practices I've worked with: $188,000 in visits sitting unsigned, every one an invoice that could not be billed, and $40,000 in late cancellation and no-show fees the practice was owed and never charged. That $40,000 is pure cash; no claim, no payer, no waiting, and with a card on file it collects immediately. Neither showed up in a standard report. Both were sitting in the system the whole time. If you're evaluating right now: demos are built around screens, because screens fit in an hour. The part of this system that matters most isn't a screen, so it never comes up. You can sit through four demos and leave with an accurate read on the interface and no idea what the system can actually do. Pros Real-time access to your own data, which is the whole ballgame at scale. Automation goes well past what ships in the box, so adding providers doesn't mean adding headcount. Scheduling holds up across locations and providers at volume, and the notes and forms are customizable enough that we built them around our workflow instead of the other way around. Single sign-on and SCIM provisioning are available, so staff log in with the same Microsoft or Google account they use for everything else and accounts get created and shut off automatically as people join and leave. That is a real security and administrative win once you're past a handful of users, and it's rarely on anyone's evaluation list. Handles complex payer mixes without complaint. We worked our EDI agreements payer by payer and eliminated 98% of paper billing. Four years, heavy growth, and it kept up. Cons Steep at first, and it prices above the small-practice systems, which is the complaint you'll see most. Nobody making that argument has run the return. Software is a rounding error against payroll, and if the system absorbs manual work and shortens the time from visit to deposit, the difference disappears inside the first quarter. Support is the part with the most room to improve; complex issues can take a few passes to land with someone who knows the depths of the system. Nobody's perfect there and I've seen worse. The bigger issue isn't the vendor's: most practices configure this once at go-live and never again, then blame the software for what the default settings do. This system rewards investment in setup more than any other I've used. Knowing how to point it at practice cash flow and then scale it to enterprise throughput and volume is the part almost nobody is looking at, and it's the part that decides what you get out of it. If you plan to stay exactly the size you are and never change how you run, you'll never touch most of what you're paying for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Scott H. Psychiatrist, proprietor Medical Practice ### "AdvancedMD, expensive, powerful, and inefficient. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 1, 2026 I love the form templates and final note and the clinical UI. I hate the electronic prescription process. Pros The clinical UI diaplays the last note, ratings, with rapid access to documents, messages, labs, prescriptions, all in one view. The templates are provider and patient facing and customizable. The available elements include an addition function, which is very handy for, say, a PHQ-9 total score. The final note is rendered in MS Word, which means you have all the table and field-code powers of Word. Amazing, and accessible now with AI, even for non-coders (you may see pre-AI complaints about the complexity - ignore). The billing module is capable, filters and recommendations modification of claims for first-time-acceptance claim submissions. Cons They configure the electronic prescription UI and processes according to National Council for Prescription Drug Programs, (NCPDP) recommendations. NCPCP is a pharmacy organization, so the emphasis is on safety and usabilty of the electronic prescriptions by pharmacies. The process is very clicky and inefficient, which is a constant frustration. The EPCS process requires you to select each med to send to the EPCS, then to select each one again within the EPCS, click click click, and then to enter a personal password, and then to add a 6-digit rolling access number...seriously, it it would be challenging to make it any more ineffecient. There is no medical director for the organization, and it shows. Staff sitting around imaginging what providers want does not work well. The EMR is expensive, 30 to 50% more expensive than the competing small to medium practice EMRs. It's owned by an equity company, so it's mission is to get as much money out of the users as possible. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Dr. Chrono was unreliable with many cloud-outages, one for an entire day. It's template function was limited/did not have a summation function. Alternatives considered [RXNT](https://www.capterra.com/p/110018/rxnt/) Reasons for choosing AdvancedMD EHR RxNT's API accesss was prohibitably expensive, and I knew I wanted to get my data our for analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HD Heather D. Lead Program Therapist Mental Health Care ### "Efficient EHR for 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 11, 2026 I had an a great experience with AdvancedMD when I was with the company that used it. It was a great improvement from the last EHR we had used. AdvancedMD worked a lot smoother then our past EHR and there was less bugs which helped with productivity. Pros I appreciated that this EHR was a lot more efficient and customizable than the last EHR we were using. It made scheduling patient’s fairly easy and the patient portal was nice so that communication between patients and practitioners was integrated into the system. Customer support was very fast and efficient which was nice because when issued this system it was new for the whole company. The use of AI integrated into the system was helpful also. It was also very easy to learn and customize to our needs. Patient Management was also a lot smoother with this system then the last system we had used. It was nice to have zoom integrated into the system for virtual visits. Cons We did a lot of group scheduling which sometimes did not go smoothly which would then make it hard for us to bill those sessions. However there was always a work around to make it work for us we just sometimes had to be a little more creative. Switched from [TheraManager DocuTrac](https://www.capterra.com/p/64369/TheraManager-DocuTrac/) The companies contract ended and we did not renew it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Amanda J. therapist Mental Health Care ### "Advanced EHR" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 3, 2026 I've been pleased with the customer support team and appreciative of their efforts to make sure I have the best experience possible. Pros The responsiveness of the customer service team for troubleshooting problems. Scheduling was easy to manage. Cons The inability to unsubscribe from marketing emails once I made an account. Too much spam was sent to my inbox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Julian A. IT Specialist Medical Practice ### "AdvancedMD Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 9, 2025 It gets the job done but do not expect to be a priority when something occurs. Pros It is nice because it has a lot that can be done from the program alone. Cons Everything needs to be paid for and support isn't the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2025 Thank you for taking the time to leave this review. DT Donald T. Medical Director Medical Practice ### "IF you e-rx, then do not get this program." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2025 When I first purchased the program, they lied about its compatibility with Mac iOS. I had to buy an IBM clone laptop to get the software to work. After a year or so, it became compatible with Macs. Then, they loved to update their system during the week, which invariably caused an outage of service for 4 to 24 hours. They are currently better at this. Now, they have made e-prescribing a burden, increasing physician work and decreasing the time the physician has to interact with the patient. They have not been responsive to multiple physicians and NPs asking them to fix this. Indeed, they seem proud that they have made e-prescribing much more difficult and time consuming!!! Pros Can customize to a SOAP format for notes. Cons Prewscribing is a nightmare. If you prescribe controlled substances this is not the program for you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to leave the review MA Mir A. Owner Medical Practice ### "Started off good but now terrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 23, 2025 Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore. Too many glitches down times, Then there was also the change health care outage. I've had the software for 10 year now Terrible over the past two years Cons Terrible customer service, outdated features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to leave the review SH Scott H. Psychiatrist. Medical Practice ### "AMD, the EMR you love to hate " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 23, 2025 I love the ability to send out my custom ratings to each patient prior to the appointment, refer to them in the appointment, and have them built into the final note. The telehealth powered by Zoom is very functional. My experienced biller swears by the PM module. By contrast, the eRx is painfully inefficient, and the eRx team shows little interesting is making it efficient. Love/Hate. Pros The EHR and PM (billing module) are well designed, efficient, and they work. The portal is very functional: patients can make appointments, make payments, see what medications were sent and the pharmacy to which they were sent, make out forms and submit them. Overall, the EHR and PM are powerful, if expensive, but you get what you pay for. Cons The eRx function is very inefficient. For example, to resend 4 medications, you have to select each one, hit "Resend" which then requires you to send each one individually, or save each one to the main console, select each one again, and then send. To resend 3 CII medications, you have to rebuild one Rx, which then can be duplicated, save to console, then reselect, and then send. AMD uses DrFirst EPCS which requires you to select each scheduled med individually, and then in the EPCS you have to select each one again, individually, enter a password, and then enter a rolled 6 digit code from Symantec VIP (rather than tapping ID.me's column that pops up on your phone. The most recent update actually removed a "Quick Resend" feature so that now, as described above, you have to click each Rx to resend at least twice instead of once and send. The AMD team has made it clear they are not going to restore this feature in response to the heated negative feedback in the "Suggestions"/feedback box. Be sure to have your salesperson walk you through the eRx function before committing to AMD to be sure you know the inefficiency and lack of user response you are getting into. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to leave the review JD James D. Office manager Hospital & Health Care ### "Complexity " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 February 21, 2025 Being working for 10 years with it, EMR, is not easy friendly, does required brain to use it Pros The capability to document for Ambulatory surgical center, the versatility of customized components Cons Everything has to be type in, requires to fill a lot of boxes to complete one note Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to leave the review TG Trish G. Head of Marketing Health, Wellness and Fitness ### "Not happy. Looking for a replacement. " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 22, 2024 Overall I’m not happy with Advanced and Dee. I’m looking for a replacement Pros It is a compliant software to keep patient records Cons The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good Switched from [Platinum system](https://www.capterra.com/p/95936/Platinum-system/) Platinum was not in the cloud so we had to have a hard server in order to manage Alternatives considered [iCloud](https://www.capterra.com/p/204717/iCloud/) Reasons for choosing AdvancedMD EHR it integrated with our online appointment booking system, and we thought it was the best option at the time. However, the customer support has been absolutely horrific. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2025 Thank you for taking the time to leave the review [View all Reviews](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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