# AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 464 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (464) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AdvancedMD EHR Ease of use 3.5 Customer Service 3.4 ## Pros and Cons in Reviews HD Heather D Lead Program TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Customer support was very fast and efficient which was nice because when issued this system it was new for the whole company.“ April 11, 2026 EC Erica C Director, HR and AdministrationHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields.“ October 26, 2023 SS Scott S Owner, CFOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Their engineers are constantly working on the EHR to make a better user experience from the physician, front office staff and for the billing company.“ November 8, 2024 CJ Cassie J Patient Services ManagerMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error.“ June 14, 2023 LW Lelah W CEO CPS Pgrm DirNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I used it when I worked with another agency and I'm familiar with how it operates so I was really grateful when we were able to submit a grant and receive the grant to purchase it“ November 7, 2024 DT Donald T Medical DirectorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “When I first purchased the program, they lied about its compatibility with Mac iOS.“ February 24, 2025 HD Heather D Lead Program TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It was also very easy to learn and customize to our needs.“ April 11, 2026 sn suresh n MDHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “IT stops us from serving our clients“ June 26, 2024 ## Showing most helpful reviews Showing 1-25 of 464 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad R. Medical Doctor Hospital & Health Care Used the software for: I used a free trial ### "Great System " April 4, 2024 4.0 Pros Advanced scheduling as well as great support from product development team. Cons Poor integration and very expensive service. Review Source SS Scott S. Owner, CFO Hospital & Health Care Used the software for: 2+ years ### "Advanced MD EHR Easy to Use" November 8, 2024 5.0 Over the last 17 years Advanced MD EHR system has become much more user friendly and easier to use. Their engineers are constantly working on the EHR to make a better user experience from the physician, front office staff and for the billing company. Pros Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker. Easy to print notes and medical records Cons The template set up takes sometime to complete and sometimes it can be cumbersome to navigate, however they are making improvements all the time. Over the last 17 years their EHR system has become much more user friendly. Reason for choosing AdvancedMD EHR The complete billing package Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The EHR once the notes are signed and lock are then easily moved over the practice management system so the charges are easier to bill out. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. JA Julian A. IT Specialist Medical Practice Used the software for: 2+ years ### "AdvancedMD Review" April 9, 2025 3.0 It gets the job done but do not expect to be a priority when something occurs. Pros It is nice because it has a lot that can be done from the program alone. Cons Everything needs to be paid for and support isn't the best. Review Source Response from AdvancedMD April 11, 2025 Thank you for taking the time to leave this review. EC Erica C. Director, HR and Administration Hospital & Health Care Used the software for: 2+ years ### "Solid System" October 26, 2023 4.0 Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements. Pros AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers. Cons As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) We were looking for better functionality and customization. Review Source Response from AdvancedMD November 7, 2023 Thank you so much for taking the time to submit this review. We are submitting your enhancement suggestions to be reviewed by our product team. AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Highly Customizable EHR" January 17, 2023 5.0 I really like the software and the providers I work with do too. It just takes time to ramp up. Pros I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized. Cons Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Needed a more sophisticated EHR that could handle multiple specialties very well. Review Source AM Alison M. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Awful experience, Please save your time, money, and stress for patient care!" March 11, 2022 1.0 Absolutely traumatic, exhausting, and awful! Pros The mobile app. That is about the only thing I liked. Cons complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months. So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ChartLogic EHR](https://www.capterra.com/p/141875/ChartLogic/)[Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Reason for choosing AdvancedMD EHR The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship! Review Source BB Brandy B. Practice Owner and Provider Medical Practice Used the software for: 6-12 months ### "Worst Ever" December 22, 2022 1.0 Worse EHR I have ever used Pros Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR Cons Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names \[SENSITIVE CONTENT\]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Hoping for better functioning and customer service Review Source TM Thomas M. Physician-owner Medical Practice Used the software for: 2+ years ### "AdvancedMD is an excellent well integrated PM/EMR" February 20, 2024 5.0 I have been happy with Advanced MD and it helps me run my solo medical practice efficiently. Pros I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable. Cons It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well. Switched from [SoapUI](https://www.capterra.com/p/170648/SoapUI/) Actually, I switched from SOAPware but that was not listed. It went out of business in 2017. Review Source MA Mir A. Owner Medical Practice Used the software for: 2+ years ### "Started off good but now terrible" February 23, 2025 1.0 Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore. Too many glitches down times, Then there was also the change health care outage. I've had the software for 10 year now Terrible over the past two years Cons Terrible customer service, outdated features Review Source Response from AdvancedMD March 6, 2025 Thank you for taking the time to leave the review LW Lelah W. CEO CPS Pgrm Dir Non-Profit Organization Management Used the software for: 2+ years ### "Why we love advanced MD electronic health record system" November 7, 2024 5.0 My overall experience has been wonderful. I used it when I worked with another agency and I'm familiar with how it operates so I was really grateful when we were able to submit a grant and receive the grant to purchase it Pros Scheduling features, and tracking clientele visits for billing, progress notes Cons The lack of Android connections. Does not work well with Chromebook which we have.. and does not work well with Google sheets. We need a word program for some of the features Reason for choosing AdvancedMD EHR Was introduced to it through a contract I held. Review Source Response from AdvancedMD November 18, 2024 Thank you for taking the time to leave this review! CL CHANDANI L. BILLING MANAGER Medical Practice Used the software for: 2+ years ### "Billing Manager" November 9, 2024 5.0 I liked the system a lot. The support team is very friendly and well experience team. My distric manager Amy Thompson is the best support for me. Pros AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me. Cons The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. EM Ezra M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "Medical Billers Dream Software, Find your codes quickly and accurately." August 28, 2024 5.0 I love this software and how easy it was to use. It has all the updated codes from this year I need to bill and submit claims to insurance companies. Pros I like the search engine AdvanceMd uses, I can search by keyword or code number. Cons The graphics are a little outdated but the softwares functionality out weighs that by far. Review Source JC Jenna C. Mental Health Care Used the software for: ### "Over Promised and Under Delivered" June 2, 2014 1.5 Pros The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful. Cons First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed. Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work. Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none. Review Source DW Dr W. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Do NOT Buy!!!!" September 30, 2022 2.0 I should have listened to my gut and stayed with Athena. They suck too, but at least we got paid and the functionality was more intuitive. We're going back as soon as we can! Pros We liked the idea of having an easy way to communicate with one another about patients. Cons 1\. Buggy and slow program. Doesn't work well on Chromebooks. 2. Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side. Ridiculous! 3. Implementation was the WORST. I paid $5000 to these people to design chart templates (and I sent photos and details, no less) and they still screwed it up royally. Online forms still do not port over to the patient's chart, and I just found out it has to be done MANUALLY in 2022. FAIL. 4. Patient facing appointment scheduler not showing all appointments 5. Billing is slow and follow up is practically nonexistent. We have to institute all back end follow up. 6. No ability to easily input referring physicians 7. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Reason for choosing AdvancedMD EHR Cost Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Cost Review Source CH Cindy H. Owner Medical Practice Used the software for: Less than 6 months ### "Poor training from day one!" February 17, 2020 3.0 About to lose my business - nobody would listen except Customer Care. \[SENSITIVE CONTENT HIDDEN\] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised. Pros When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate. Cons After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help Reason for choosing AdvancedMD EHR Because the sales pitch was awesome and I felt I would be getting the BEST quality service available. Sadly - not the case. Review Source MP Michelle P. Operations Mental Health Care Used the software for: 2+ years ### "Too unreliable and pricey " March 31, 2023 3.0 The support is good from time to time. There are plenty of times I've spent 2+ hours on the phone with support without a resolution. The support staff is inconsistent. They would rather keep you on the phone for hours than ask a supervisor for help. I've had issues with the scheduler where we collect payment which has forced us to move to another system. It's totally inconvenienced our practice and messed up workflow when their system goes down for long periods of time. I've had issues with e-prescribing on multiple occasions. Pros The EHR is fine itself. It has plenty of features. Cons The product is very expensive and unreliable. It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them. The software has a lot of potential but there are too many little nuances that make it inefficient and difficult to use. Currently, my schedule is down and this is how we operate and collect copayments. Unacceptable for it to be down for extended periods of time like this without proper notice or warning. We rely on this software to run our practice. Reason for choosing AdvancedMD EHR We choose Advancedmd because we had Nuemd before and we felt the transition would be the easiest moving to this software. Review Source JW Julia W. Office Manager Medical Practice Used the software for: 2+ years ### "PM is great, EHR is just okay" January 17, 2018 4.0 Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR. Pros The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases. Cons Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user. Review Source WLD W Lawrence D. Provider Hospital & Health Care Used the software for: 1-2 years ### "Confusion on Steroids" July 16, 2022 1.0 There is no technical support at night when the system has been changed or it has severe bugs, usually after an update. All suggestions have to go into a blog and there is no way to discuss the implications and needs with the designers. When tech support did get involved, frequently they did not know how to solve a problem. Pros The note design feature is robust and easy to use but the fields are very limited in function and size. Cons The system is very laggy with unreasonable delays and frequent server failures. The system will frequently shut all open windows down and give you an internal error. The prescription system is NOT friendly for behavioral health and our unique needs. There is no way to just change a dose on a medication, the entire drug has to be searched for again. The visible information is confusing and does not agree between the three medication access areas. It is impossible to delete a prescription that you write and sign but do not print or send. Auto-expire is confusing as it does not send the information to the pharmacy. You cannot change all of the prescription pharmacies at one time, you have to go into each one and change the pharmacy if the patient wants to go somewhere else. You cannot split a 90 day prescription into three 30 day prescriptions such as controlled substances when the insurance company only pays for 30 days at a time. You have to create three separate prescriptions. They will update the system in the middle of the week and it will be buggy and cause you to shut down operations. This is only the start of all of the issues I have experienced. Review Source AW Angela W. Physician/Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I would not recommend this system " July 9, 2021 1.0 I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller and paying for a seondary system. The sales pitch does not match with the product functionality, I felt misled. Pros I did like that we could customize the progress notes and patient forms I like their integrated fax system Cons WE encountered problems with the RCM portion as they made numerous errors with our billing. It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals. The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work. The corporate office never responds to request to discuss your office account. Reason for choosing AdvancedMD EHR At the time when we decided on a product Advancedmd was one of the few with telemedicine intergrated. I was under the impression that the RCM portion/billing would be helpful and beneficial. Review Source AB Anna B. Client Services Financial Services Used the software for: 2+ years ### "Mostly Good" July 26, 2017 4.0 AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly. Pros I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training. The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too. Cons I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win! Review Source CS Curtis S. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Poor Customer Service Response Time After Purchase" September 25, 2020 3.0 Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating! Pros The price was good, the functionality was acceptable. Cons The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing AdvancedMD EHR Price and speed of set up, at the time. Review Source JA Justin A. Doctor Medical Practice Used the software for: 6-12 months ### "Terrible Customer Service" August 25, 2015 2.0 Pros Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot. Cons Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be. We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else. We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them. My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February. I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess. Review Source BB Brian B. Owner Medical Practice Used the software for: 2+ years ### "Overall good billing software program" October 24, 2017 3.0 I am extremely disappointed in Advanced MD customer service. I have been using the product for about 8 years. They market the product as costing less than provider which is not accurate. I have 3 providers in my office and I have to pay /month. They admit to their mistakes in the software codes, but refuse to work with their clients when Advanced MD's mistakes cause significant harm to a practice. Pros It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time Cons There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution. Review Source DJ David J. optometrist Medical Practice Used the software for: 2+ years ### "AdvancedMD EHR" November 18, 2023 4.0 Pros I have found that this EHR excels for patient scheduling Cons There are better EMR for patient charting Review Source Response from AdvancedMD November 28, 2023 Thank you for taking the time to leave a review. IS Inna S. administrator Medical Practice Used the software for: 2+ years ### "STAY AWAY FROM ADVANCE MD" March 18, 2019 2.0 Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating. Pros Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system. Cons EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder. 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