--- title: "AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/114601/AdvancedEHR/reviews/" page_type: "reviews" language: "en" --- AdvancedMD EHR 3.6 (466) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of AdvancedMD EHR Ease of use 3.5 Customer Service 3.4 ## Pros and Cons in Reviews SH Scott H Psychiatrist, proprietorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The available elements include an addition function, which is very handy for, say, a PHQ-9 total score. “ July 1, 2026 SH Scott H Psychiatrist, proprietorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “There is no medical director for the organization, and it shows. “ July 1, 2026 HD Heather D Lead Program TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Customer support was very fast and efficient which was nice because when issued this system it was new for the whole company.“ April 11, 2026 EC Erica C Director, HR and AdministrationHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields.“ October 26, 2023 SS Scott S Owner, CFOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Their engineers are constantly working on the EHR to make a better user experience from the physician, front office staff and for the billing company.“ November 8, 2024 DT Donald T Medical DirectorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “When I first purchased the program, they lied about its compatibility with Mac iOS.“ February 24, 2025 LW Lelah W CEO CPS Pgrm DirNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I used it when I worked with another agency and I'm familiar with how it operates so I was really grateful when we were able to submit a grant and receive the grant to purchase it“ November 7, 2024 SH Scott H Psychiatrist.Medical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The eRx function is very inefficient. “ February 23, 2025 ## Showing most helpful reviews Showing 1-25 of 466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad R. Medical Doctor Hospital & Health Care Used the software for: I used a free trial ### "Great System " April 4, 2024 4.0 Pros Advanced scheduling as well as great support from product development team. Cons Poor integration and very expensive service. Review Source KC Kimberly C. Director of Billing Alternative Medicine Used the software for: 2+ years ### "Great program for Multi Disciplined Practice" November 15, 2024 5.0 Excellent! I continue to recommend to other providers Pros Ease of use, ability to create/modify documentation Cons Minimal disruptions during system upgrades Reason for choosing AdvancedMD EHR The ability to design our own documentation, excellent support, cost, ability to scale quickly and add other disciplines, ease of use Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Needed a system that would allow for rapid growth and addition of multiple disciplines: Chiro, LAc, ND, Mental Health Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. MA Mir A. Owner Medical Practice Used the software for: 2+ years ### "Started off good but now terrible" February 23, 2025 1.0 Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore. Too many glitches down times, Then there was also the change health care outage. I've had the software for 10 year now Terrible over the past two years Cons Terrible customer service, outdated features Review Source Response from AdvancedMD March 6, 2025 Thank you for taking the time to leave the review SS Scott S. Owner, CFO Hospital & Health Care Used the software for: 2+ years ### "Advanced MD EHR Easy to Use" November 8, 2024 5.0 Over the last 17 years Advanced MD EHR system has become much more user friendly and easier to use. Their engineers are constantly working on the EHR to make a better user experience from the physician, front office staff and for the billing company. Pros Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker. Easy to print notes and medical records Cons The template set up takes sometime to complete and sometimes it can be cumbersome to navigate, however they are making improvements all the time. Over the last 17 years their EHR system has become much more user friendly. Reason for choosing AdvancedMD EHR The complete billing package Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The EHR once the notes are signed and lock are then easily moved over the practice management system so the charges are easier to bill out. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. EC Erica C. Director, HR and Administration Hospital & Health Care Used the software for: 2+ years ### "Solid System" October 26, 2023 4.0 Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements. Pros AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers. Cons As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) We were looking for better functionality and customization. Review Source Response from AdvancedMD November 7, 2023 Thank you so much for taking the time to submit this review. We are submitting your enhancement suggestions to be reviewed by our product team. AM Alison M. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Awful experience, Please save your time, money, and stress for patient care!" March 11, 2022 1.0 Absolutely traumatic, exhausting, and awful! Pros The mobile app. That is about the only thing I liked. Cons complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months. So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ChartLogic EHR](https://www.capterra.com/p/141875/ChartLogic/)[Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Reason for choosing AdvancedMD EHR The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship! Review Source AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Highly Customizable EHR" January 17, 2023 5.0 I really like the software and the providers I work with do too. It just takes time to ramp up. Pros I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized. Cons Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Needed a more sophisticated EHR that could handle multiple specialties very well. Review Source BB Brandy B. Practice Owner and Provider Medical Practice Used the software for: 6-12 months ### "Worst Ever" December 22, 2022 1.0 Worse EHR I have ever used Pros Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR Cons Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names \[SENSITIVE CONTENT\]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Hoping for better functioning and customer service Review Source TM Thomas M. Physician-owner Medical Practice Used the software for: 2+ years ### "AdvancedMD is an excellent well integrated PM/EMR" February 20, 2024 5.0 I have been happy with Advanced MD and it helps me run my solo medical practice efficiently. Pros I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable. Cons It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well. Switched from [SoapUI](https://www.capterra.com/p/170648/SoapUI/) Actually, I switched from SOAPware but that was not listed. It went out of business in 2017. Review Source TH Tyson H. CEO Management Consulting Used the software for: 2+ years ### "AMD Review" November 8, 2024 5.0 We are pleased overall and refer as many people as we can to it. Pros It is very customizable. The ability to create your own templates and documents. Cons Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it. Reason for choosing AdvancedMD EHR Liked it more overall and didn't want to be locked into the billing team provided by the software company. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. CF Christina F. Director of Product Development Hospital & Health Care Used the software for: 2+ years ### "User-Friendly and great all-around product!" November 7, 2024 5.0 Pros I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff. Cons I honestly do not have anything that I do not like about this software. It is a great overall product. Review Source Response from AdvancedMD November 18, 2024 Thank you so much for leaving this review! KW KELVIN W. CEO MD Owner Medical Practice Used the software for: Less than 6 months ### "Happy MD user" November 7, 2024 5.0 Excellent on sales side I have a wonderful and pleasant trainer in \[sensitive content hidden\] Pros Easy of use where on laptop or mobile app. Cons The PM side is a bit complexed but manageable Reason for choosing AdvancedMD EHR Reviews and low cost to get started which is really important as a start up virtual practice Review Source Response from AdvancedMD November 18, 2024 Thank you so much for taking the time to leave this review! NM Nick M. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Very Displeased" September 9, 2022 3.0 Poor customer service, very limited features. Pros Once you learn how to navigate the system it is fairly straight forward. Integrating billing features into the chart is fairly easy. Cons Where to start... Not only is AdvancedMD not intuitive, it is plagued with glitches and system failures. The Dashboard and rooming feature rarely works for most of the staff. The e-scribing is terrible. Chart notes are cumbersome and become huge without essential integrations. Auto population of information is elusive and only goes so far (eg. a chart summary does not auto-populate with a patient's BMI from that day. It doesn't matter how good you are at programming and customizing templates, a lot of necessary features are not available (you learn this after spending hours on the phone with customer support.) Reason for choosing AdvancedMD EHR Cost was lower. I would not make this decision again. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Ethical issues with practice fusion. Review Source NT Nisar T. CEO Hospital & Health Care Used the software for: 2+ years ### "Very Frustrated with Every New Releases errors / system outage. " February 1, 2024 4.0 Very frustrated from last year. As total system not available for over 24/48 hours or few hours. Help desk doing its job but those folks do not have all the answers or solutions for system failure. Sad part non of the Management or concern department ever contacted or written to explain what had gone wrong. We need explanation for Confidence in the Software / Technology and the team behind it. Pros Is a very good software but with growth AdvancedMD is losing its focus. Cons We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly. its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice. Reason for choosing AdvancedMD EHR over 6 years ago AdavancedMD had those functions we were looking for. Review Source Response from AdvancedMD February 12, 2024 Thank you for taking the time to leave this review. I would love to help dig into this further. My email address is adam.dahl@advancedmd.com , please reach out there so I can locate your account and see what I can do. HH Harlan H. Owner/CFO/Psychologist Mental Health Care Used the software for: 6-12 months ### "Not ready for mental health" March 21, 2018 3.0 If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get. Pros \- Great billing platform with many ways to keep track of claims and payments - We're able to manage 3 locations with a single system - The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work. - Templates can be customized Cons \- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session. - There is no easy way to track missing notes other than going session by session for each chart - The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key. - Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage. - Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team. - Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers. Review Source LC Libro C. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Angie is Amazing!!!" December 15, 2023 4.0 Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD. Pros Easy to implement, easy to use and our sales rep, \[sensitive content hidden\], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget. Cons Need improvements on reporting, other than that, functionality is everything we need. Reason for choosing AdvancedMD EHR More functionality, better EHR templates, better billing software, great price. Review Source Response from AdvancedMD January 11, 2024 Thank you for taking the time to leave the review. MH Mark H. Physician Medical Practice Used the software for: 2+ years ### "STAY AWAY FROM ADVANCED MD" April 23, 2021 2.0 TERRIBLE. Just don't even look at this software. There are several other medical record systems out there that work better and are far less expensive. I regret I didn't change over to one of them but it would have been an incredible hassle to do so, especially when you have very limited staff and set up is so time consuming. Pros That I'm retiring and don't have to deal with it anymore. I selected it becasue I'm visually impaired and for he most part it is easy to see. That's all i like about it. I wish I have chosen another system years ago. Cons Gouging for every add on. It could cost over $1,000 monthly with any bells and whistles added. Basic service was %730. i actually had a customner service rep hang up on me at 7PM. The have a few good people, and with the Javascript errors and other issues we've had they keep busy.. Long waits on the phone are the rule. They may take days to resolve an issue. No autosave or other means of recovering lost/ acicdentally deleted notes- and it isn't difficult to delete your work- and the customer ttraining is not that helpful. i have to design all my own templates. The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. wE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc. Every lab interface costs $40 a month. Telemed costs $130 a month. And, the gouges go on and on. i'm fed up and closing my office and they want $3,500 to download my data to disk. I'm a solo practitioner and don't have that much data to download. I'm hiring an IT guy to do it for a tiny fraction of their chartge. Reason for choosing AdvancedMD EHR See above. Review Source MH Michelle H. Billing Manager Medical Practice Used the software for: 2+ years ### "Best overall medical software" January 24, 2024 5.0 Overall this is heads and shoulders above other EHRs Pros Charting is easy and templates are comprehensive Cons It would be great if it had a specific allergy component. Review Source Response from AdvancedMD February 12, 2024 Thank you so much for taking the time to leave this review. Adam AW Angela W. Physician/Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I would not recommend this system " July 9, 2021 1.0 I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller and paying for a seondary system. The sales pitch does not match with the product functionality, I felt misled. Pros I did like that we could customize the progress notes and patient forms I like their integrated fax system Cons WE encountered problems with the RCM portion as they made numerous errors with our billing. It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals. The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work. The corporate office never responds to request to discuss your office account. Reason for choosing AdvancedMD EHR At the time when we decided on a product Advancedmd was one of the few with telemedicine intergrated. I was under the impression that the RCM portion/billing would be helpful and beneficial. Review Source AB Anna B. Client Services Financial Services Used the software for: 2+ years ### "Mostly Good" July 26, 2017 4.0 AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly. Pros I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training. The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too. Cons I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win! Review Source CS Curtis S. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Poor Customer Service Response Time After Purchase" September 25, 2020 3.0 Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating! Pros The price was good, the functionality was acceptable. Cons The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing AdvancedMD EHR Price and speed of set up, at the time. Review Source JA Justin A. Doctor Medical Practice Used the software for: 6-12 months ### "Terrible Customer Service" August 25, 2015 2.0 Pros Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot. Cons Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be. We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else. We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them. My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February. I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess. Review Source NH Natalie H. Project Administrator Medical Practice Used the software for: 1-2 years ### "Advanced MD Review " August 9, 2019 5.0 We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system. Pros There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users. Cons The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult. I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing AdvancedMD EHR Unknown. Review Source SL Shaun L. VP, Sales and Marketing Hospital & Health Care Used the software for: 1-2 years ### "Best Medical Billing Platform" November 15, 2023 5.0 We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch! Pros The platform features, functionality, and ease of use. Training and Customer Service is excellent! Cons There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD! Reason for choosing AdvancedMD EHR 1\. Features of AdvancedMD 2. Functionality 3. AI Technology 4. Straight forward pricing model - no hidden fees 5. Professional Customer Service Review Source Response from AdvancedMD November 28, 2023 Thank you very much for taking the time to leave this review. SW Susan W. Owner Medical Practice Used the software for: Less than 6 months ### "Occupational Therapists DO NOT USE" August 16, 2019 3.0 AFTER I signed a one year contract, my Implementation Trainer revealed she was a specialist in mental health. There was NO specialist in THERAPY. There were NO Occupational Therapy templates I could modify. I was told I could PAY MORE for someone else in another department to create all the templates I was promised and shown. The sales manager talked with me after several weeks and AGREED they could not and did not meet my needs. However, there has been ZERO communication after that. No return calls, no return emails. I continue to be charged monthly for a very expensive service I can not access. The unprofessional operation of such a large company is surprising and unethical. It is a breach if contract-yet I have not been released. The negative impact on my start-up company had been DEVASTATING, yet I can not get a response. I DO NOT RECOMMEND ADVANCED MD unless you are well established and not Occupational Therapy. I don't trust anything they say, as there is no follow up or consistently. Pros Has everything for most medical practices. Integrated billing. Cons The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing AdvancedMD EHR I was promised the world, then abandoned. 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