# AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 464 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (464) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AdvancedMD EHR Ease of use 3.5 Customer Service 3.4 ## Pros and Cons in Reviews Accessible learning curve 77% positive reviews out of 39 Most reviewers find ease of use important, highlighting quick onboarding and minimal training for new users. Frequent technical disruptions 83% negative reviews out of 76 Most users comment on recurring bugs, system crashes, and slow resolutions that disrupt productivity and daily operations. Nisar T CEO, 11 - 50 employees. "Help desk doing its job but those folks do not have all the answers or solutions for system failure." Intuitive and approachable design 77% positive reviews out of 31 Most reviewers describe the user interface as straightforward, making navigation and daily tasks simple and efficient. Slow and inconsistent communication 86% negative reviews out of 37 Most users report delayed or unreturned emails, inconsistent responses, and unresolved issues impacting workflow. Unreliable phone assistance 87% negative reviews out of 30 Most reviewers indicate phone support involves long wait times, unresolved problems, and difficulty reaching knowledgeable staff. ## Showing most helpful reviews Showing 1-25 of 464 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad R. Medical Doctor Hospital & Health Care Used the software for: I used a free trial ### "Great System " April 4, 2024 4.0 Pros Advanced scheduling as well as great support from product development team. Cons Poor integration and very expensive service. Review Source SS Scott S. Owner, CFO Hospital & Health Care Used the software for: 2+ years ### "Advanced MD EHR Easy to Use" November 8, 2024 5.0 Over the last 17 years Advanced MD EHR system has become much more user friendly and easier to use. Their engineers are constantly working on the EHR to make a better user experience from the physician, front office staff and for the billing company. Pros Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker. Easy to print notes and medical records Cons The template set up takes sometime to complete and sometimes it can be cumbersome to navigate, however they are making improvements all the time. Over the last 17 years their EHR system has become much more user friendly. Reason for choosing AdvancedMD EHR The complete billing package Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) The EHR once the notes are signed and lock are then easily moved over the practice management system so the charges are easier to bill out. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. MA Mir A. Owner Medical Practice Used the software for: 2+ years ### "Started off good but now terrible" February 23, 2025 1.0 Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore. Too many glitches down times, Then there was also the change health care outage. I've had the software for 10 year now Terrible over the past two years Cons Terrible customer service, outdated features Review Source Response from AdvancedMD March 6, 2025 Thank you for taking the time to leave the review EC Erica C. Director, HR and Administration Hospital & Health Care Used the software for: 2+ years ### "Solid System" October 26, 2023 4.0 Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements. Pros AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers. Cons As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) We were looking for better functionality and customization. Review Source Response from AdvancedMD November 7, 2023 Thank you so much for taking the time to submit this review. We are submitting your enhancement suggestions to be reviewed by our product team. AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Highly Customizable EHR" January 17, 2023 5.0 I really like the software and the providers I work with do too. It just takes time to ramp up. Pros I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized. Cons Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Needed a more sophisticated EHR that could handle multiple specialties very well. Review Source AM Alison M. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Awful experience, Please save your time, money, and stress for patient care!" March 11, 2022 1.0 Absolutely traumatic, exhausting, and awful! Pros The mobile app. That is about the only thing I liked. Cons complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months. So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ChartLogic EHR](https://www.capterra.com/p/141875/ChartLogic/)[Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Reason for choosing AdvancedMD EHR The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship! Review Source BB Brandy B. Practice Owner and Provider Medical Practice Used the software for: 6-12 months ### "Worst Ever" December 22, 2022 1.0 Worse EHR I have ever used Pros Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR Cons Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names \[SENSITIVE CONTENT\]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Hoping for better functioning and customer service Review Source TM Thomas M. Physician-owner Medical Practice Used the software for: 2+ years ### "AdvancedMD is an excellent well integrated PM/EMR" February 20, 2024 5.0 I have been happy with Advanced MD and it helps me run my solo medical practice efficiently. Pros I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable. Cons It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well. Switched from [SoapUI](https://www.capterra.com/p/170648/SoapUI/) Actually, I switched from SOAPware but that was not listed. It went out of business in 2017. Review Source BS Brian S. Psychologist Mental Health Care Used the software for: 1-2 years ### "Brian S. Review of Advanced MD" November 12, 2023 5.0 Pros Ease of use. All in one scheduling and EHR. Cons Occasional tech glitches, but usually quickly resolved. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Our company switched. Not fully sure of their reasons, but I prefer it to Valant. Review Source Response from AdvancedMD November 28, 2023 Thank you so much for taking the time to leave the review. TH Tyson H. CEO Management Consulting Used the software for: 2+ years ### "AMD Review" November 8, 2024 5.0 We are pleased overall and refer as many people as we can to it. Pros It is very customizable. The ability to create your own templates and documents. Cons Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it. Reason for choosing AdvancedMD EHR Liked it more overall and didn't want to be locked into the billing team provided by the software company. Review Source Response from AdvancedMD December 17, 2024 Thank you for taking the time to leave this review. CF Christina F. Director of Product Development Hospital & Health Care Used the software for: 2+ years ### "User-Friendly and great all-around product!" November 7, 2024 5.0 Pros I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff. Cons I honestly do not have anything that I do not like about this software. It is a great overall product. Review Source Response from AdvancedMD November 18, 2024 Thank you so much for leaving this review! KW KELVIN W. CEO MD Owner Medical Practice Used the software for: Less than 6 months ### "Happy MD user" November 7, 2024 5.0 Excellent on sales side I have a wonderful and pleasant trainer in \[sensitive content hidden\] Pros Easy of use where on laptop or mobile app. Cons The PM side is a bit complexed but manageable Reason for choosing AdvancedMD EHR Reviews and low cost to get started which is really important as a start up virtual practice Review Source Response from AdvancedMD November 18, 2024 Thank you so much for taking the time to leave this review! JC Jenna C. Mental Health Care Used the software for: ### "Over Promised and Under Delivered" June 2, 2014 1.5 Pros The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful. Cons First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed. Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work. Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none. Review Source DW Dr W. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Do NOT Buy!!!!" September 30, 2022 2.0 I should have listened to my gut and stayed with Athena. They suck too, but at least we got paid and the functionality was more intuitive. We're going back as soon as we can! Pros We liked the idea of having an easy way to communicate with one another about patients. Cons 1\. Buggy and slow program. Doesn't work well on Chromebooks. 2. Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side. Ridiculous! 3. Implementation was the WORST. I paid $5000 to these people to design chart templates (and I sent photos and details, no less) and they still screwed it up royally. Online forms still do not port over to the patient's chart, and I just found out it has to be done MANUALLY in 2022. FAIL. 4. Patient facing appointment scheduler not showing all appointments 5. Billing is slow and follow up is practically nonexistent. We have to institute all back end follow up. 6. No ability to easily input referring physicians 7. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Reason for choosing AdvancedMD EHR Cost Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Cost Review Source CH Cindy H. Owner Medical Practice Used the software for: Less than 6 months ### "Poor training from day one!" February 17, 2020 3.0 About to lose my business - nobody would listen except Customer Care. \[SENSITIVE CONTENT HIDDEN\] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised. Pros When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate. Cons After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help Reason for choosing AdvancedMD EHR Because the sales pitch was awesome and I felt I would be getting the BEST quality service available. Sadly - not the case. Review Source MP Michelle P. Operations Mental Health Care Used the software for: 2+ years ### "Too unreliable and pricey " March 31, 2023 3.0 The support is good from time to time. There are plenty of times I've spent 2+ hours on the phone with support without a resolution. The support staff is inconsistent. They would rather keep you on the phone for hours than ask a supervisor for help. I've had issues with the scheduler where we collect payment which has forced us to move to another system. It's totally inconvenienced our practice and messed up workflow when their system goes down for long periods of time. I've had issues with e-prescribing on multiple occasions. Pros The EHR is fine itself. It has plenty of features. Cons The product is very expensive and unreliable. It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them. The software has a lot of potential but there are too many little nuances that make it inefficient and difficult to use. Currently, my schedule is down and this is how we operate and collect copayments. Unacceptable for it to be down for extended periods of time like this without proper notice or warning. We rely on this software to run our practice. Reason for choosing AdvancedMD EHR We choose Advancedmd because we had Nuemd before and we felt the transition would be the easiest moving to this software. Review Source JW Julia W. Office Manager Medical Practice Used the software for: 2+ years ### "PM is great, EHR is just okay" January 17, 2018 4.0 Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR. Pros The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases. Cons Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user. Review Source WLD W Lawrence D. Provider Hospital & Health Care Used the software for: 1-2 years ### "Confusion on Steroids" July 16, 2022 1.0 There is no technical support at night when the system has been changed or it has severe bugs, usually after an update. All suggestions have to go into a blog and there is no way to discuss the implications and needs with the designers. When tech support did get involved, frequently they did not know how to solve a problem. Pros The note design feature is robust and easy to use but the fields are very limited in function and size. Cons The system is very laggy with unreasonable delays and frequent server failures. The system will frequently shut all open windows down and give you an internal error. The prescription system is NOT friendly for behavioral health and our unique needs. There is no way to just change a dose on a medication, the entire drug has to be searched for again. The visible information is confusing and does not agree between the three medication access areas. It is impossible to delete a prescription that you write and sign but do not print or send. Auto-expire is confusing as it does not send the information to the pharmacy. You cannot change all of the prescription pharmacies at one time, you have to go into each one and change the pharmacy if the patient wants to go somewhere else. You cannot split a 90 day prescription into three 30 day prescriptions such as controlled substances when the insurance company only pays for 30 days at a time. You have to create three separate prescriptions. They will update the system in the middle of the week and it will be buggy and cause you to shut down operations. This is only the start of all of the issues I have experienced. Review Source sN suresh N. MD Hospital & Health Care Used the software for: 2+ years ### "The once mighty has fallen" June 26, 2024 2.0 THEY were the best YEARS ago, but in the last 1 year, we have been paying more and getting less. It is exceedingly hard to get prompt customer service from them. I would advise seeking other options. Pros WE did like its platform for efficiency, stability, and reports Cons We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients Reason for choosing AdvancedMD EHR WHEN we did, 18 years ago, it WAS the best Review Source KM Kim M. Psychiatrist Mental Health Care Used the software for: 2+ years ### "Billed forever" February 6, 2024 3.0 Not designed for solo practitioner. Some of the med record design folks were inexperienced and rude Pros Relatively easy to learn , integrated well with escripts/billing Cons 6 months after retirement, they keep billing me after multiple calls. The files you must retain after coding are almost useless Review Source Response from AdvancedMD February 12, 2024 Thank you for taking the time to leave the review. I would love to help resolve the billing issue that you're having after retirement. My email is adam.dahl@advancedmd.com. Please reach out to me there so I can locate your account and help resolve the issue. Adam AK Amy K. President Hospital & Health Care Used the software for: 2+ years ### "Great Service, Feature Rich, Excellent Results" November 8, 2019 5.0 We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way. Pros The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price. Cons There are still specific areas that do not allow full customization. Reason for choosing AdvancedMD EHR Better workflows, better customer service, better pricing structure. Review Source BW Beth W. Manager Hospital & Health Care Used the software for: 2+ years ### "Pros and Cons for smaller clinics" October 8, 2019 4.0 Customer service was great! The system is certainly capable of handling larger institutions with many different offerings. The server issue was significant as it hurts business when you are in an appointment and cannot load the previous appointment. Pros Customer service is top notch! They answer, the respond, they are kind and easy to understand. Prescribing Rx was simple. Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic. Cons Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard. On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying. Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR Reason for choosing AdvancedMD EHR At the time, it was the best overall option and then (7 years ago) the price was right. Review Source NH Natalie H. Project Administrator Medical Practice Used the software for: 1-2 years ### "Advanced MD Review " August 9, 2019 5.0 We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system. Pros There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users. Cons The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult. I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing AdvancedMD EHR Unknown. Review Source SL Shaun L. VP, Sales and Marketing Hospital & Health Care Used the software for: 1-2 years ### "Best Medical Billing Platform" November 15, 2023 5.0 We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch! Pros The platform features, functionality, and ease of use. Training and Customer Service is excellent! Cons There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD! Reason for choosing AdvancedMD EHR 1\. Features of AdvancedMD 2. Functionality 3. AI Technology 4. Straight forward pricing model - no hidden fees 5. Professional Customer Service Review Source Response from AdvancedMD November 28, 2023 Thank you very much for taking the time to leave this review. SW Susan W. Owner Medical Practice Used the software for: Less than 6 months ### "Occupational Therapists DO NOT USE" August 16, 2019 3.0 AFTER I signed a one year contract, my Implementation Trainer revealed she was a specialist in mental health. There was NO specialist in THERAPY. There were NO Occupational Therapy templates I could modify. I was told I could PAY MORE for someone else in another department to create all the templates I was promised and shown. The sales manager talked with me after several weeks and AGREED they could not and did not meet my needs. However, there has been ZERO communication after that. No return calls, no return emails. I continue to be charged monthly for a very expensive service I can not access. The unprofessional operation of such a large company is surprising and unethical. It is a breach if contract-yet I have not been released. The negative impact on my start-up company had been DEVASTATING, yet I can not get a response. I DO NOT RECOMMEND ADVANCED MD unless you are well established and not Occupational Therapy. I don't trust anything they say, as there is no follow up or consistently. Pros Has everything for most medical practices. Integrated billing. Cons The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing AdvancedMD EHR I was promised the world, then abandoned. 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