# Page 12 | AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (462) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of AdvancedMD EHR ## Showing most helpful reviews Showing 276-300 of 462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Mari G. Bus rep Hospital & Health Care Used the software for: 6-12 months ### "review" August 27, 2019 5.0 Pros nothing really I have no pros to share with you at this time Cons not for a Ambulatory Surgery Center/ has a lot of missing aspects Review Source MH Mazen H. Md Medical Practice Used the software for: Less than 6 months ### "New provider " September 1, 2022 2.0 Difficult to use, especially writing notes, waste of time and probably will move to a different software when contract finish not recommended for anybody Pros Pricing is cheap, web-based, can use your cell phone, Cons Very complicated, template design very difficult and poor the software is not helping you to customize your template, and you have to pay extra money to customize it and very expensive Review Source LK Linda K. Billing Manager Medical Practice Used the software for: 2+ years ### "Evaluation of AdvancedMD" June 17, 2016 4.0 Pros The product is easy to use. I'm always happy with the support team although there is usually a long wait. Cons 1.I do not like the clearing house 2. You are not up to par with PQRS. Other programs are much better. 3. Meaningful Use has to be chased after. 4. The time difference for people in EST makes for some difficulties. 5. The added costs to make this program more efficient is prohibitive. Review Source SC Sally C. Medical Practice Used the software for: ### "ADP AdvancedMD has met our demanding expectaions." June 6, 2014 5.0 Pros The integration of PM and EHR including electronic claims submission and insurance eligibility verification makes ADP AdvancedMD a 10 out of 10. When a patient makes an appointment, insurance eligibility can be checked in a few seconds. The claims scrubber gets claims accepted and paid quickly by insurance companies. The PM reports are fantastic, and the customized invoices and other documents are easy to set up. The system startup training and support staff are available, knowledgeable, dedicated, and pleasant to work with. We are confident that they have the extensive resources necessary to keep up with demands of the future government requirements and industry standards. Cons The training videos would be better if they were divided into smaller segments and searchable for a specific activity the user would like to study, review, or complete. Review Source BH Benjamin H. Administrative Food & Beverages Used the software for: 2+ years ### "Easy to enter demographics" December 19, 2018 5.0 Pros It is very easy to enter demographics, has a fairly streamlined process from startcti finish. Cons Having to hit save every time you make a change to an account. Review Source rS raj S. MD Medical Practice Used the software for: 6-12 months ### "poor customer service after purchase" May 8, 2018 2.0 Looking for a better alternative at the time of this review. Pros Good features if you can learn to use them. Unfortunately, not the most user friendly PM system out there. Cons zero support once you buy. Expect to be on hold for hours. Chat support will simply keep pointing to the articles to read and never actually fix anything Review Source SA Sultan A. Doctor Medical Practice Used the software for: 2+ years ### "Excellent help today " June 1, 2016 4.5 Pros Support system. Today my rep help me more than a hour to get my lab Corp interface problem to be resolve. I am impressed about her professional attitude to solve my office EHR problem. She really did great job. Cons I wish if from the very beginning if there would be one person assign to my office to help perhaps I would have more productive time with AdvanceMD and my patient care. Review Source RL Rhonda L. office manager Medical Practice Used the software for: 6-12 months ### "Overall we are very pleased with the software." August 22, 2017 5.0 It save time and paper Pros Overall we like the features the software provides . Customer services is very knowledgeable and friendly. Cons The computer is very slow sometime going from one field to the next and the wait time for customer support is long . Even when you ask for a call back it takes I while . Review Source VR Verified Reviewer Therapist Mental Health Care Used the software for: Less than 6 months ### "Very medically based " December 13, 2019 5.0 It is very medical based but we are a mental health care company so there’s a lot more on the program than we actually use. However this is vital to our company as we use it to store all our notes and data Pros This is convenient to use because you can use it on your phone, iPad, computer, etc. it allows me to do work remotely and it’s great. The phone version is easy to use Cons Right now there’s been a glitch or bug so it crashes a lot on the phones and iPads. The computer version is much harder to use. Review Source sA sean A. Office Manager Medical Practice Used the software for: 2+ years ### "sean a" June 10, 2016 5.0 Pros We worked hard to solve a case about a patient whose emotions made a simple matter more complicated. Everyone involved did such a great job--utmost of professionalism. My thanks to them for making my interaction with an emotional patient that much easier. Cons needs more often coding updates to more diversified sections--such as patient portal; so update diversely, consistently. Review Source KH Kathy H. Administrator Medical Practice Used the software for: 2+ years ### "Advanced MD " June 1, 2016 4.5 Pros My District Manager and trainer for Advanced MD always make the time for any questions I have. They go above and beyond with assist and go into great detail to explain process. Wonderful bunch of people to work with. Custom Templates are easy to make. Cons inbound CIE reports do not download into system in format that is clean and easy. Needs more detailed help videos. Review Source SS Stephanie S. Medical Practice Used the software for: ### "It's okay" July 2, 2014 2.5 Pros I like the ability to do auto-posting. However, this is offered with other software. I like the way that the schedule looks, but it could use some work to make it more user-friendly. The EHR has several quirks that need to be worked on. This is not a transcriptionist-friendly software (it needs hot keys that are actually functional) We were initially told that the EOB would automatically attach to the patient's charts/charges. This is halfway true. What actually attaches to the chart/charges is a "reinvention" of the EOB that is sent over from RelayHealth and not the EOB (the "reinvention" does not look like a typical EOB and does not list the reason/denial code verbiage on it). Cons It is not very customer-friendly. They seem to forget about issues easily. They don't have working relationships with other clearinghouses. Review Source AA Anjum A. MD Medical Practice Used the software for: 1-2 years ### "All in one service " January 19, 2018 5.0 Pros Extensive program. Eprescription is easy, Lab orders are comprehensive. Ifax feature available for sending and receiving faxes, Customer service is exceptional, you always get a representative that will try to resolve the issue while on the phone, Trainers for the software are knowledgeable and helpful. PM and EMR communicates and easy to use both sides. Verifies insurances 2 days ahead of the appointment automatically. Patient portal is available. Billing service is fast and reimbursement are quick. RCM team is amazing. Cons Too many clicking between pages. Inability to check "Reviewed" box on a summary page at once, rather have to go through different tabs to check boxes. Too many "OK" to click with eprescription. Scanner only "Twain" compatible. Have to go back and forth between tabs to review PMH, Preventative medicine, vitals and care team Review Source DC DOROTHY C. Doctor Medical Practice Used the software for: 2+ years ### "No Customer Support; You Are Own!" June 23, 2016 1.5 Pros Product is good, but outdated. Newer programs have many more helpful feature. Prior to the AMD being sold to ADP, it was a worthwhile software product. Cons The software support is horrible; no, actually, it is nonexistent. There is no support for the billing portion of the program. The standard answer is "Oh, we outsource the billing. Can't help you on that." Review Source MF Melissa F. Owner Mental Health Care Used the software for: Less than 6 months ### "Excellent Implementation Team and Software" August 5, 2017 5.0 Overall, the best software I have seen and used. I have reviewed and worked with 7 software companies. Pros The solid base of the platform, it is customizable and responsive. The learning curve is fairly easy and yet the depth of the software continues to add more value as you learn it. Cons The progress notes open in word documents, not inside the software. The scheduled drugs are not able to be scheduled into the future for the software to prompt for refills. Review Source DR Donna R. Medical Practice Used the software for: ### "Very frustrating, almost switched but still chugging away with ADP " October 6, 2014 2.5 Pros It's easy to contact customer service. You can contact them via the online Dashboard or by calling. Their personnel are very friendly and will spend quality time trying to resolve your problem. ADP is a great company, so we thought this system would be top of the line. However, it was not software that was developed by ADP; that is my understanding. It was acquired by ADP. So buyer be aware. Cons Using this system involves too many tasks: clicking with the mouse, using the tab button, and also the enter key. Billing issues were not resolved promptly. We had some serious issues which were not detected by their billing company (3rd party). The percent charged for their billing services is way too high for all the time and effort our staff used to try to resolve problems the billing company couldn't resolve. Review Source RD Rose D. Owner Medical Practice Used the software for: 1-2 years ### "Great Product" February 22, 2017 5.0 Good program and easy to learn. Customer service is great. Pros Ease of use and everything is connected. Cons Have to void payments, no edit button. Review Source KH Kendrick H. Executive Administrative Assistant Mental Health Care Used the software for: 2+ years ### "Behavioral Health " October 13, 2017 5.0 Pros This product have the ability of completing multiple functions in the healthcare facility. Also, we do not have to continue to use an outside billing company. Cons There is nothing bad about the system, overall, love the product. Going from paper charts to electronic will require an extensive training for employees. Review Source EN ERIKA N. President Medical Practice Used the software for: Less than 6 months ### "Not for us" September 22, 2017 3.0 I think this software is fabulous in a setting different than ours. We are a DMEPOS provider and we were told that the price list would automatically update and after signing the contract found out that this wasn't the case. So we had to abandon the software. I otherwise think it would be a good software for other types of medical offices. Pros EHR seemed easy to use and we loved that it was customizable. The scheduler was dynamic and we liked the intake options. Cons They could not automatically upload/update the DMEPOS Medicare price list for us, so it was a deal killer. Review Source MR Monika R. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very easy to use (both PM and EHR)." May 8, 2018 4.0 It has both PM and EMR so there is no need of switching from one system to the other for billing or medical records. Pros very easy to use even for someone that never worked with any EMR system. Easy scheduling and easy to put the charges in. Cons Can't build more reports without paying extra money. Not enough help with correcting the claims with RCM. The statements do not include CVN for patients to put when mailing back the payments. Review Source JC Jennifer C. Office Manager Medical Practice Used the software for: 1-2 years ### "It's been a long two years......." April 28, 2016 1.0 Pros The mobile app for your iPhone is very user friendly and easy to check the schedule or demographics. I find it quicker to send prescriptions on my phone than any other device. Cons First and foremost, constantly being told to "watch the video" instead of a person actually taking 60 seconds to answer your question. Then, not providing adequate support, not enough training, too much being "pushed" onto clients who are medical professionals, not computer technicians, or data entry clerks. Review Source LC Leslie C. Managaer Medical Practice Used the software for: 6-12 months ### "It is not very user friendly in my experience. " June 7, 2017 2.0 Pros Office isn't a big fan of Advanced MD. You can't customize reports to your liking and need to accept the reports that it provides. Cons It doesn't run batches for eligibility so we need to verify individually. The pastel colors are difficult on the eyes. Review Source KC Kathleen C. Psychiatric Rehabilitation Specialist Consultant Mental Health Care Used the software for: 6-12 months ### "Robust EHR and Practice Management Software" July 2, 2019 5.0 Definitely recommend to any companies who are looking for a robust EHR that will grow as their practice grows. Pros The ability for information to be entered once and pulled into multiple additional forms (i.e, assessment, contact notes, treatment plans). Also love the ability to customize the forms to the way I want them. Cons Steep learning curve, but they have a good system set up with assigning you a trainer and unlimited support. Review Source TH Tracey H. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "AdvancedMD Software" March 6, 2015 5.0 Pros I am a novice nurse practitioner who started a clinic from the ground up. Needless to say I was overwhelmed with all so many software choices. Then I spoke with an amazing young man who treated me with so much respect and kindness that I knew I wanted to go with AdvancedMD and hoped the software lived up to my expectations. For me personally, I was more interested in the people at the company and how they treated me simply because I was going to need a lot of help. The software is great, but the people who represent it really won my respect. Cons There is nothing about the vendor that I don't like! The people who had the task of training me are top-notch, and my salesman is unbelievable! I am new to the practice setting and am getting used to the software. There are a lot of features that I am still mastering and I don't have anything negative to say about the software. Most of the time if I think something is wrong, I find out it is my user skills and not the software. Review Source CS Caitlyn S. Biller Financial Services Used the software for: 2+ years ### "Pretty easy to use" December 21, 2017 5.0 Pros I like the autposting the most about this product. It is very easy to use and allows you to see everything you are posting before you post it. Cons The only complaint I have is when the insurance companies separate service lines and causes the autoposting feature to not work correctly. Review Source Similar Products Featured