# Page 13 | AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (462) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of AdvancedMD EHR ## Showing most helpful reviews Showing 301-325 of 462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Sabrina C. RN manager Mental Health Care Used the software for: Less than 6 months ### "Poor support" October 7, 2016 2.0 AdvancedMD has poor support. Their EHR system is very unreliable. There rx writing software is extremely unreliable and is constantly having issues. The hold times on the support line is always 20-30 minutes, nothing is ever solved you just get a case number. They think that its fine for a problem such as a provider being unable to send rx's to have a 72 hour solution time. Pros The billing side of the system works well. Cons Poor customer support, unreliable EHR, and rx writing software. Review Source MR Martha R. Doctor Medical Practice Used the software for: 2+ years ### "AdvMD - Straightforward/Easy to Use/Efficient PM Software" April 23, 2016 4.5 Pros Claim submission - efficient and easily catches errors without waiting months for insurance co's to tell you they can't process a claim because of an error. Fast turn around for claim payments. Cons Sometimes difficult to find outstanding claims (secondary's) that have become "lost" by the carrier and therefore not paid on. Review Source SH Stacey H. CEO Medical Practice Used the software for: 1-2 years ### "works well for private practice" July 24, 2018 5.0 I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely. Pros Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs. Cons the monthly price can get costly at times, but still a good value for all the functions you receive. Review Source LM Laurie M. Owner Medical Practice Used the software for: Less than 6 months ### "AdvancedMD " November 25, 2015 4.5 Pros Very user friendly Excellent provider support for use of product (after initial training). Quick turn around time for payments (especially secondary). Cons Enrollment department was very slow securing EDI agreements which delayed use of the product for 10 weeks (vendor required 40 days to process EDI agreements but Enrollment department did not submit them for 30 days after agreement were signed). This vendor provides insurance coverage for 90 percent of my patients which meant I was paying for a product I could not use. I did get a 1 month refund. I received an email from the insurance provider stating that I was set up for AMD; however, I had to call enrollment to let them know this. There seems to be poor communication between Relay Health and the Enrollment Department Training occurred during this time. Training was good; however, since I had such limited use of the system, by the time it was up and running, I had to go back and re-learn many tools. Review Source mS marielen S. Office manager Financial Services Used the software for: 1-2 years ### "Great software!" February 27, 2017 4.0 Easy to use. Great customer support. All the reports you need to make the practice run more efficiently. Review Source IA Isaac A. Corporate Finance Manager Used the software for: 6-12 months ### "Wonderful Healthcare Solution" January 28, 2019 5.0 Pros it makes online patient record taking very easy and accessible for users. The business intelligence reporting works perfectly for us. Cons Some of the feature were not really relevant but I believe it was due to the nature of our business. Review Source GB Gloss B. Used the software for: ### "" October 15, 2013 5.0 Hi my name is Gloss, and I am a manager for Dr. Ostrowsky, an endocrinologist in Las Vegas, NV. We had contracted with a billing provider to assist in our medical billing for over two years. Our cash flow dropped at least 30% the second year after signing up with them. This made me nervous to the extent that I hired an in-house medical biller to aid me in investigating this matter. Due to a variety of both internal reasons and issues with our previous provider, we discovered that our patients never received any statements from that provider. For this reason I began looking into other options and reviewed several medical software programs. I found ADP AdvancedMD to be the most beneficial to our needs. After the second month with this program, our financial recovery increased 100% of our original income plus some. We are extremely happy to have found that with ADP AdvancedMD, we have better control of our AP and AR - particularly our AR. We look forward to a great future with it. Review Source NS Neil S. Used the software for: ### "" June 21, 2013 2.5 Unless you're an IT professional, I would avoid this system. The advantages of AMD are that they have a pretty solid PM side including reports, and it's very customizable. The disadvantages of AMD includes their service lacking - support is slow and usually lacks the ability to solve most problems. The handoff between sales, implementation and support was poor. There's minimal help with setup and training - our trainer didn't know the answers to our questions, so you're on your own when it comes to setup and training. It's a terrible user interface - if you're looking for an attractive software, or a well designed interface with minimal space between clicks, then you'll be disappointed. Finally, they're not very reliable. For SaaS this is a killer. Their app goes down randomly, and they usually don't know what is happening, why it happened, or what they can do to make it not happen again. I have a background in IT so I've been able to make it work, but I regret choosing AMD. Review Source DM DOROTHY M. Podiatrist Medical Practice Used the software for: 2+ years ### "STILL THE BEST" August 1, 2018 5.0 HAD IT TEN YEARS AND STILL USE IT Pros VERY EASY TO USE GREAT FOR EAST COAST USERS BECAUSE THE SUPPORT IS AVAILABLE AFTER OUR OFFICE HOURS Cons PRICEY EHR IS NOT FULLY INTEGRATED; IT IS INTERFACED; THE LEAST LIKEABLE PART IS THE PRICE; THERE SHOULD BE MORE PAYMENT TIERS TO CHOOSE FROM Review Source CJZ C J Z. Senior VP/Owner Mental Health Care Used the software for: Less than 6 months ### "A little hectic but overall pleasant" September 24, 2018 4.0 The 1 on 1 training staff are VERY pleasant to speak with and helpful being very knowledgeable about the product and always willing to help. Pros It is extremely versatile with the different modules to be implemented which can make it very customizable to your needs. The system creates a steady and productive workflow. Cons While the modules are wide in use and availability it can get pretty costly to implement everything you may need/want. The workflow is steady and productive but it takes a lot of devoted time to get the system set up and customized the way you want it to create that workflow. Review Source KJD Karen J. D. Senior Manager - Client Relations Financial Services Used the software for: 2+ years ### "Excellent Service" July 19, 2017 5.0 \- Customer support is excellent and prompt Pros \- Customizability to meet business requirement - Very user friendly and uncomplicated - Customizable tabs and reporting features Cons \- Like any system, there are minor limitations. - Patient balances are only available line by line and not by visit Review Source BH Beverly H. Office Manager Medical Practice Used the software for: 2+ years ### "Overall the system is easy to learn and use. " August 15, 2016 4.5 Pros We are able to save the patient's credit card information into the system since we have them on auto pay which is good. The appointment schedule is easy to use and to create blocks. Cons It is difficult to get some reports for specific time frames. We can't seem to get all we need. Review Source DL David L. President Financial Services Used the software for: 2+ years ### "Terrific Product for Managing A Practice!" August 11, 2016 5.0 Pros With training, the product is easy to use and allows a practice to accurately trace a patient, claims, and the resultant revenue from intake to final posting. Cons At this point, nothing. The product has continued to evolve to the point that it has actively addressed any issues. Review Source JZ Jesus Z. Process Engineer Medical Practice Used the software for: 2+ years ### "Safe and effective billing software" September 11, 2018 5.0 Pros \* best part of using AdvanceMD is that you can set access limit among the employees \* billing program is very reliable Cons \* the referral area still have a room for improvement, other than that, its really great Review Source JM Jennifer M. Medical Practice Used the software for: ### "I am so happy we switched to ADP!" April 8, 2014 5.0 Pros ADP is very user-friendly. It is easy to access reports, the EHR is easily customizable, and even the most unexperienced EHR user learns to use ADP very quickly. The initial person I spoke with has stayed in contact with me through the whole process and still stays in contact to make sure everything is running smoothly. Tech support is also great and timely. Cons The one thing I like the least is that when billing out claims, there is a certain process you have to do and make sure you click a certain button. At first, my staff failed to click this button, and all are claims were not going out the door. But after I called support and figured out what we were doing wrong, we fixed it, and everything has gone smooth ever since. Review Source BD Belinda D. Administrator Medical Practice Used the software for: 2+ years ### "outstanding support and communication on practice analysis" October 29, 2015 4.5 Pros focus on specialties so that we don't have to use two vendors, learn from what they offer such as EMA and try to incorporate into ADP. Automatic links to click to make a phone call via computer. Cons only issue is we have to use two vendors for our specialty. Review Source AM Andrew M. Medical Practice Used the software for: ### "Evaluation from Sports Med group: " October 24, 2014 3.0 Pros It's less cumbersome than most of the other EMRs I've used. It's not as difficult as Meditech or MedInformatix. It's probably less useful than the Allscripts platform I've used. It was not completely clear when I first agreed to take on this platform that it would require significant additional costs to really get it to be useful rather than to just record a patient visit. The customer service employees of this vendor have all been friendly, and it does seem they are genuinely trying to help get this system to work better for us. Cons To make it really functional in practice (being able to e-scribe, get laboratory data, etc.) required significant additional costs that I was not fully aware of upfront. Review Source CS Cathy S. Owner Mental Health Care Used the software for: 6-12 months ### "A good basic program with room to improve " May 8, 2017 4.0 AdvancedMD's timeline for training and implementation was for their convenience rather than to meet my unique needs. Pros My trainer during implementation has been wonderful. She has excellent knowledge of the program, as well as how to best use it to meet my needs. She has been the redeeming factor in my AdvancedMD experience. Cons It was sold to me as being more specific to my situation than It's proven to be. It is geared more to medical billing than to mental health billing and the training videos reflect this. That has been disappointing. Review Source EL Edward L. Doctor Medical Practice Used the software for: Less than 6 months ### "Terrible, Stay away. Don't get locked into their terms." June 23, 2016 1.0 Pros The initial implementation is pleasant as they help you with the initial set up. The program is clunky and doesn't work well as there are many different folders and tabs to navigate through that are not intuitive. Implementation overall is poor at best as many products and features do not work. Cons I did not appreciate them attempting to charge me for the setup fee. Apparently the initial invoice states that the fee would be waived if you remain a customer for more than 12 months. Unfortunately you have no way of agreeing or disagreeing to these terms because once you accept the invoice, they take that as confirmation of your "contract." Please be advised that this company will attempt to lock you into a contract for 12 months upon initial setup/discussion. The sales team has no accountability and will do anything to have you sign up. The customer service actually yelled at me. Review Source RJ Robert J. Medical Practice Used the software for: ### "Advanced M.D. Review September 2014" September 29, 2014 1.0 Pros The name of the software sounds great. Other than that, it is difficult to say when they refuse, flatly refuse, to return emails or voicemails in order to accomplish the conversion, bridging and implementation needed to become functional. Cons The implementation has been horrible. The conversion team and the implementation team do not return emails, nor do they return voicemails. We are currently unable to bill and we wait and wait and have no answers to our communications for weeks now. Its really unbelievable how they take your money and not communicate when contacted. I wish I would have known on the front end how disinterested they are in customers being able to function with this product. Review Source SH Sharon H. Used the software for: ### "" September 13, 2013 5.0 After much research, our PM of choice was AdvancedMD. Its Cloud based technology was really important to me because it allows me to work from anywhere I have Internet access. The system allowed the flexibility to customize the schedule and appointment types to mirror our previous complex paper schedule. AdvancedMD helps us get the money in the door and to tighten our revenue cycle. From appointment scheduling / check-in process of the front staff, to the charge capture by the physician, to claim submission, follow-up, denial tracking and auto posting, the system allows us to keep a keen eye on the money trail. In addition, the recall system helps us manage and monitor patient's future appointment needs based on the physicians plan of diagnosis management. Collectively the features of AdvancedMD allows us to meet our overall objective of delivering quality healthcare to the women of St Louis. Review Source kY kate Y. Medical Practice Used the software for: ### "A good product but not user-friendly" September 3, 2014 2.0 Pros The PM part works great. Cons AdvancedMD should pay more attention to customers' needs. They don't have much interest in hearing customer feedback. AdvancedMD called me once to hear my concerns. The person had no interest listening to my suggestions. He just kept saying, "You are the only one complaining about this. I have many happy users." In addition, the customer service is horrible. The EHR side's tech support doesn't seem to know much about the product. They just searched the keyword and read the text back to me. If I asked more questions, they just aid, "I don't know," or they said they would report the case to the second level help. Most of the time, I never heard from them again. Review Source KJ Kay J. Owner Medical Practice Used the software for: 6-12 months ### "Confusing, poorly represented by its vendors, time consuming data entry required. Not automated for patient data entry. And very little add-on has a price." June 30, 2018 4.0 NOT for the solo or small practice. System is geared toward an already up and running clinic of the BigBox Medicine genre. Despite advertising stills, it is not optimized for Mac (a less vulnerable system for data breach). Despite advertising stills, AMD still does not allow patients to make their own appointments & do their own data entry. Pros One or two of the options allow the practice owner/mgr to see a particular patient’s appts, self-payments & insurance payments. Cons Requires an already trained, fully functional front office staff to do all data entry, requires constant oversight to reduce errors of data entry. Review Source SA Suzanne A. Financial Specialist Medical Practice Used the software for: Less than 6 months ### "Advanced MD Billing" December 5, 2016 3.0 I've been using Advanced MD for my billing software for about 1 year. It took a little while to set it up and to learn how to enter the information, but it is very easy to use. Pros I like that I can find the daily remittances easily. It tracks the A/R on a daily basis. There are many types of reports that can be run to keep rack of the financial health of the practice Cons Some of the reports can be created, but if there is a particular report that is not already in the software it could take a year before the company will create it for you. Review Source AL ASHLEY L. CMA Medical Practice Used the software for: Less than 6 months ### "Advanced MD Review" December 13, 2016 4.0 There have been some downfalls to Advanced MD but hopefully, some of our recommended features will come available soon. Pros The feature I like most is the ability to electronically send controlled medications Cons Not being able to put a patient in a room on the schedule screen is a huge downfall to this system. Also not being able to prescribe more than 1 prescription at a time. Also, too many clicks to get where you need to go. Setting up or customizing how you want your notes or anything takes a long time and stressful. Review Source Similar Products Featured