# Page 14 | AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (462) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of AdvancedMD EHR ## Showing most helpful reviews Showing 326-350 of 462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Allexendra P. Owner Mental Health Care Used the software for: Less than 6 months ### "Customer Support is Extremely Inadequate" May 17, 2017 1.0 Pros Once you learn the software it is pretty easy to navigate. Cons There have been several billing errors in the last three months. None of which have been resolved. We are going on two months now. If I didn't pay for two months I guarantee my services would be stopped, but apparently refunding errors on the software side are not as important to this company. I have spoken to several people regarding this issue and not one person has resolved the issue or returned calls as stated. Review Source SH Salwat H. Co-founder Used the software for: 6-12 months ### "Easy and helpful" February 15, 2019 5.0 Pros 1) It is very easy to use for a fresher as well 2) The integration part is what helped us the most 3) I love the templates that the software has to offer Cons 1) It gets a little slow at times, maybe because it is cloud based. 2) There are so many templates and it gets confusing at times Review Source AS Amy S. HR Generalist Health, Wellness and Fitness Used the software for: I used a free trial ### "AdvnacedMD not so Advnaced" December 5, 2019 4.0 Overall useful but not without a few glitches to work out Pros Really liked the ease of navigation and the all around feel of the software and ease to read screens Cons usability sometimes is very slow and takes a bit to upload and navigate to get to the area you need to find information Review Source CL Claudia L. Used the software for: ### "" June 19, 2013 5.0 We have used advancedMD for the past 7 years. I find it very reasonably priced, compared to other EMR that are out there and charge for every update. The billing is the easiest, and getting paid immediately is a huge plus. I love that we can tell which claims are outstanding and can follow up easily. The claim scrubber is the best. I had no prior training in coding or billing, and we were up and running in no time at all - thanks to the training and support we had from a very knowledgeable rep. I don't understand why some offices are having such a difficult time with it. I've recommended it to other offices here in town, and they improved their collections dramatically. Support has changed in the past few years, but i find that if you use the "contact support" on the login page, someone usually returns your call that same day. Review Source JA Jeffrey A. Doctor Medical Practice Used the software for: 2+ years ### "Warning! Beware!" May 13, 2015 1.5 Pros Still thinking about this one. I have found little that I like except practice management which is outsourced to a private vendor. Cons Zero customer support. Can not fix problems myself. Review Source LJ Lisa J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Totally customizable, some time investment." August 9, 2019 4.0 Great customer service and training team. Held my hand through the whole process. Pros Can customize it to do anything you want. Cons Amount of time it takes to build everything from scratch. No viable therapy eval templates. Reason for choosing AdvancedMD EHR Customization ability and different ways to pay. Review Source AK Amrendra K. Medical Practice Used the software for: ### "Good and Bad" June 5, 2014 2.5 Pros The product is cheap. You talk to live person every time you call customer service. Can build templates with ease. Cons This product has a lot of bugs and is not stable. It freezes a lot. It is not compatible with Dragon dictation software. The dashboard that is supposed to show the business performance analysis does not work. There are a lot of issues with Practice Management software. It automatically posts the charges incorrectly every single time by splitting the payments. I called tech support many times; they can not fix it. I have a lot of issues with training; they rush you through the free training hours which is not enough. Review Source LJ Lionel J. COO Medical Practice Used the software for: 2+ years ### "Member since 2006" February 1, 2016 5.0 Pros I have been a customer since 2006 and have watched the software grow as I have Cons The Tele medicine program has not launched yet. We are waiting for this program / feature Review Source CS Chelsea S. Office Manager Mental Health Care Used the software for: 6-12 months ### "Great program thus far" August 23, 2017 5.0 Pros How easy the system is to use and the great customer service. I also enjoyed the transition of our old billing system to this billing system, the implementation process was smooth and very informative. Cons We use this system to create the second half of our payroll reports for our individual providers and there isn't an actual report available that provides the information we need. We need to go to a larger report and custom design the report in excel to fit out needs. Review Source sM shirlene M. CEO Medical Practice Used the software for: 2+ years ### "learning & after paying for system for 3.5 yrs. Trying recently to use" December 19, 2015 3.0 Pros ICD coding=ease of coding. Converts diagnosis codes memorized (ICD 9) to ICD 10. Cons technical support varies too much in product expertise and demeanor see below Review Source RR Regina R. Office Manager Used the software for: Less than 6 months ### "Transition was pretty seamless, just stay open to change" December 13, 2017 5.0 Pros I love that the system encompasses billing, A/R, EHR, Labs, etc into one interface. Statements are easily tracked and it's easy to keep up with claims that aren't getting paid. Payments are also coming in faster than our old system. Cons On the EHR side, our doctor feels like there is a lot of setup required to make the system more user friendly. Until setup is complete, dictations require some extra time and work. Review Source RJ Rod J. Used the software for: ### "" July 23, 2013 1.0 The company has been extremely hard to deal with from the very beginning. They told us how they would support us, then those people went away and the new people oddly never got the word. Be very careful that you understand how you get your data out of AdvancedMD. It is not as easy as you might think, or they say. The template idea only works if you do the same thing over and over again. The people helping you set the software up do not have any clinical experience so they aren't much help. I cannot recommend this software. Review Source DT Denise T. Owner Medical Practice Used the software for: 2+ years ### "Medical Billing Office comments" October 29, 2015 4.5 Pros I like what it allows you to do by posting charges and payments. Easy to learn. Cons The updates not being explained in a timely manner Review Source MT Michelle T. Accounting Mental Health Care Used the software for: Less than 6 months ### "Awesome Program" April 5, 2018 5.0 LOVE....LOVE....LOVE!! Amy was great and knoweledgable. She answered every question we through her way!! We are on to registering our company. Pros It is so easy to use and has more features than you could ever dream. I love that everything can be electronic. Cons None... I just can't think of one. We absolutely loved the program and our sales rep. She answered every question we through her way!! We are on to registering our company. Review Source LH Leilani H. Administrator Medical Practice Used the software for: 6-12 months ### "AdvancedMD is easy to setup, train and use." June 9, 2016 5.0 Pros The setup of our keys went smooth. The training is fun and always available. I have not ran across any scenarios that AdvancedMD cannot handle. Cons I like all of the features. The ledger is easy to use; correcting and refilling claims is an easy process; the clearinghouse is user friendly and does most of the work for you. The reporting is very easy to read and I can find different ways to run reports based on the wants of our clients. Review Source JC Janis C. Medical Practice Used the software for: ### "The AdvancedMD Experience" August 5, 2014 4.5 Pros I like that it has features that will halt any further action if a mistake is made and won't let dirty claims be transmitted. It seems to do most of the work. I have had an A/R as low as 14 days and only 11.8% of claims over 120 days. As for the vendor, I find that they are extremely knowledgeable. Cons Some of the claim error messages do not give enough detail as to what the problem actually is, and I have to call support. I also don't feel that the offset/recoupment process is user-friendly. I don't know that I can really say anything bad or negative about the vendor at this time. Review Source EL Esteban L. Used the software for: ### "" October 1, 2013 5.0 Having 20 years experience using EHR and practice management systems, I can say that ADP AdvancedMD is an exceptional EHR/PM software package. We have a busy two-office family practice, and for years we tried different software to help us with billing, patient data and scheduling, but they frequently ended up causing more headaches for us. They were difficult to use, required us to enter data twice for each of our offices, and added hours of labor for my staff and me. The solutions we tried did little to help us spend more time helping patients. In addition, we have two offices 50 miles apart, so having a web-based software was essential. We needed the right tools to bridge the gap and AdvancedMD’s integrated EHR/PM solution has done that for us. Review Source MP Michael P. V.P. Operations Mental Health Care Used the software for: Less than 6 months ### "Not for mental health practitioners" July 15, 2019 3.0 Spent many hours in training and setting it up. Used it for about three months. Pros This software does everything, whether you want it to or not. Cons Far too complex for the average user and not tailored to mental health. Review Source DAK Dee Anna K. Billing Specialist Used the software for: Less than 6 months ### "Training should of be customized to our companies needs " May 11, 2018 4.0 Pros It has many useful features, I like that you can go to the patient account from the billing screen. It is easy to look up and correct issues on claims. Cons I do not like drop down boxes, I would rather be able to data entry my needs. I don't like the labels that reports have. i.e. Aging Reports (old school) is now called Total A/R Detail Report. I also don't care for the Medicare EOB. Review Source KY Kattie Y. Billing Specialist Financial Services Used the software for: 1-2 years ### "Very Functional" April 5, 2018 5.0 Very user friendly Pros It is easy to navigate, and I had no problems getting through to customer service when I had a question. Cons It is more expensive than the company that I work for can afford, but if we could have I have a feeling that things would have gone very smoothly! Review Source pD poonam D. MD Medical Practice Used the software for: Less than 6 months ### "too soon to review " February 8, 2018 3.0 too soon to say much , havent been fully functional yet , but seems will work well Pros seems will work as partners well with existing EHR, seems needs at least 6 weeks after sign up to get somewhere , but hopeful to get positive outcomes looks like . with time like in 3 months , will know more Cons not the cheapest. but like it that it will integrate with existing EHR , taking long to get thru process Review Source JC Julia C. billing Used the software for: Less than 6 months ### "I mostly use this to look at patient visit documentation and to upload forms" January 10, 2018 4.0 Pros that it is connect to the practice management program. On our old system to had to purchase two different programs. One for EHR and one for practice management. Cons the nursing staff doesn't like it very much. They are still getting used to the change. I don't work with the Electronic Health Record side very much. I do most of my work with the practice management program. Review Source KD Kurt D. Owner Medical Practice Used the software for: Less than 6 months ### "AdvancedMD PM/EHR is Awesome!" September 6, 2016 4.0 Pros I like that I can take everything I had on hard copy and convert to electronic files while being able to duplicate all my forms, and new forms, using their template feature. Best of all, the telemedicine. My remote patient/client base is growing at a vast level and this provides a secure communication while meeting HIPAA guidelines. Cons The cost of the add-ons. It's not that I don't like it but it's like "yeah, and we also have this but here is how much it costs". I don't like that. I rather just know the cost of all the add-ons upfront and let me do my ROI. Review Source dS danielle S. LVN Used the software for: Less than 6 months ### "not user friendly" May 14, 2018 3.0 Pros I like the fax feature we have. Before I would have to print out each item in the chart to manually fax out a patients medical records. Now it's easy to fax out medical records from the patients chart. Cons its not user friendly to learn how to use. It is a product that needs a training session with a trainer from Advanced EHR to come to the office and train the staff. Review Source WL Wendy L. Medical Practice Used the software for: ### "Overall love the product, but the support could use some tweaking" January 13, 2015 4.5 Pros I liked the ease of the transition and training up front on the product. The reports are great if you buy the additional reporting suite, which gives you more options. It's web-based, so you can log in from anywhere and work. Cons The support was great in the beginning and still is for simple chat requests, but if you have to have a case opened for further review, it takes forever. Sometimes, months go by with no update. I had a case open once for so long that when they finally called about it, I had forgot that was even an issue because we found a workaround. Review Source Similar Products Featured