# Page 8 | AdvancedMD EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is AdvancedMD EHR the right Electronic Medical Records solution for you? Explore 464 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114601/AdvancedEHR/reviews --- AdvancedMD EHR 3.6 (464) [View alternatives](https://www.capterra.com/p/114601/AdvancedEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 8 - Reviews of AdvancedMD EHR ## Showing most helpful reviews Showing 176-200 of 464 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KE Kevin E. Practice Manager Medical Practice Used the software for: 2+ years ### "You name it" August 13, 2019 4.0 Pros Ease of use. Affordable. Good support team. Cons Need to add alerts to the charts: name alerts for patients with same names, medicine alerts, custody alerts, etc. Review Source DP Darin P. CSO Hospital & Health Care Used the software for: Less than 6 months ### "An Independent & Small Clinic's Dream EHR" July 31, 2020 5.0 Pros The customization of AdvancedMD is extremely useful especially for multi-specialty clinics. We're able to customize the workflow for our different specialties and drastically reduce the amount of time it takes our providers to complete their documentation. Cons A lot of the features are dependent on the user's commitment to learning the platform. If you're not willing to put in the time to learn the system it could lead to a lot of frustration. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) We decided to switch to a platform that had an integrated billing and clinical platform. We've saved approximately 20 hours per week as a result of the transition Review Source RP RITA P. Office Managere Medical Practice Used the software for: 2+ years ### "Software is slow since changes and the customer service (once you get through) is great! " May 16, 2018 4.0 The ease of scheduling, payment posting and most reports. Pros The ease in scheduling and rescheduling patients. In EHR, I like that you can find a patient by first or last name, DOB, etc. Cons The amount of keystrokes it takes to do payments and receipts. Since the change in ownership seems that the entire system has slowed down and the weekly changes do not help that. Review Source MZ Michael Z. Administrator Hospital & Health Care Used the software for: 2+ years ### "Easy to use, simplifies billing, eliminates redundancies." November 3, 2015 5.0 Pros The AdvancedMD platform offers many excellent features, its hard to point out a favorite, as all of the features are so important and effective in their respective functions. All in all, I would have to say the best feature is the transparency of the platform. It allows our physicians to utilize the program with all of their data available to them, and our progress as a medical billing company. AdvancedMD cares about their clients, they are always available and are eager to take our suggestions and implement them. We feel like our physicians practice, and our business is in good hands when we use their products. Cons Internet Explorer exclusivity. IE causes lag, and other complications when using AdvancedMD. Review Source TB Theresa B. PA Medical Practice Used the software for: 1-2 years ### "Not Recommended" July 9, 2019 1.0 horrid Pros creating templates specific for practice, however I would expect this would be available for other EHRs Cons poor customer service poor support poor software design charting difficult, every provider has complained about the complexity of using not suited for mental health/behavioral health Review Source JM Judy M. Administrator Medical Practice Used the software for: 2+ years ### "Horrible Customer Support" April 9, 2018 2.0 We have MDI for our EMR and Advanced MD for our scheduling and billing. They don't communicate with each other and when updates are done claim do not go out. Their customer service is the worst of any vendor I have worked with over the years. Stay away from this company until they can get their act together. Pros Very hard to find one. Reports are not bad, but not great either. They should flow seamlessly with MDI, which they do not. Cons Customer Support is horrible. They always blame someone else for the problems your having with their software. They Contract with relay health which you cant talk to but expect you to call the insurance carriers EDI department to get a problem fixed. The price we pay for the service we get is way too high. Look around before buying this software. Review Source SF Sheila F. Administrator Medical Practice Used the software for: 6-12 months ### "Don't waste your time or money" July 24, 2018 1.0 Please save yourself the frustration; don't buy this product. Pros The program has a great deal of options for reporting; if you can find it! The clearinghouse option is our favorite thing because we are able to check claim statuses almost immediately, but the extremely poor quality service and hidden costs of the program detract from the good qualities in the program itself. Cons Customer service is non-existent. The daily calls and e-mails we received while considering this program should've been a warning to us, but instead, I thought we were getting a great service provider and product. We didn't get that at all. Instead, we got "self-serve" training, no responses to e-mails or calls with questions once we started the system, promises that were not kept, and a headache from making multiple attempts just to get basic tasks completed. We've been with the company 6 months and it's the worst business decision I've ever made. I feel as though I've let my company down because there HAS to be something better than this out there. Review Source MC Manik C. Vice President Used the software for: 2+ years ### "Best Practice Management System " June 30, 2017 5.0 Great Software, Great Customer team and they know what to do to capture the market and how to keep their customers happy! Pros Reliability comes first! Customer Service is Awesome! Great reporting - easy to learn and customized pricing! Cons They are good in what they do! Some interfaces not available with EMR's which i am assuming is because of Strategic reason Review Source DJ Dana J. RN/Office Manager Medical Practice Used the software for: Less than 6 months ### "Buyer Beware" September 4, 2019 1.0 They have approved 5 hours additional training, but that has taken 3-4 weeks to get that approved. Now we are waiting on a new implementation consultant to contact us....... We were supposed to go live August 1st, then pushed out to September 3rd, now that is up in the air. Got our first bill and can't use the system. Trying to train ourselves and taking more time that we just don't have. Pros Waived fees, discounted pricing, I can't think of anything else Cons Too many to mention..... Training was a disaster, our implementation consultant was all over the place with training. Always felt rushed through the sessions. Always have more questions than answers. Very slow to respond to our needs and felt like they were stringing us along instead of making us feel that they wanted our business. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing AdvancedMD EHR Sounded like a great fit for our clinic and they were able to get us a price that was considerably lower than current system and seemed like they would be able to offer more than what we have..... I guess in hindsight, it was too good to be true Review Source DB Dina B. Used the software for: ### "" October 5, 2013 1.5 Physicians beware. If you have a dispute with your billing company and the billing company is the administrator of the "key," you will find yourself locked out of all patient information. You will not even have access to your schedule - much less patient accounts and demographics. ADP sides with the billing company in a dispute. The customer service is lacking. Prior to terminating our billing company, a representative assured us that we would have full access to the information. After three weeks of pleading our case and asking for our schedule as a minimum, we were told that our practice information is not ours and that we would not be given access. We can not work the large AR or even find a simple patient phone number. Had we been told up front that the information would be locked down, we would have secured the information prior to the termination. The customer service end has no continuity. No one gives the same answer, and they transfer you around rather than definitively answering the questions. I have spent over two hours at a time trying to get an answer. We had to resort to involving lawyers only for this company to side against their own policy stated on the company website. Be cautious if you are not the "key" administrator. Review Source BH Beverly H. CPC and Billing Used the software for: 2+ years ### "This system is easy to use between the PM an EHR side." December 14, 2017 5.0 Pros What I like most about the system is everything is at your finger tips and easy to learn. I get excited when I see they have updated something and it never crossed my mind it could improve any better than what it was. Cons Least favorite: I wish the eligibility for insurance gave a little more details that other systems do. Review Source NK Nicole K. Director of Billing OPs Medical Practice Used the software for: 2+ years ### "Overall satisfied with AdvancedMD's system!" June 30, 2017 4.0 Pros The system is very easy to use, train on and MOST errors can be corrected easily. PM and EHR both user friendly. Cons Reversals need work they are a pain and time consuming. Refunds that were processed in error cannot be voided and put back on which can cause confusion with a refund on an account that is not really a refund. Review Source AW Ally W. Billing Manager Mental Health Care Used the software for: 6-12 months ### "Fantastic Program!" August 25, 2016 5.0 Pros I have worked as an Office Manager/Practice Manager/Billing Specialist for 7 years and this program has surpassed any of the others that I have worked with. I would recommend it to anyone who has their operation fully in house. It has the ability to run reports, submit claims and eligibility quickly, track authorizations and not have many hold ups in between entering notes and actual claim submission. You can track productivity in the office staff and providers. Tech Support is always available when/if I need them during business hours and resolutions seem to be quick and fairly simple. Cons I would have liked a longer implementation time and longer contact with the implementation specialist to be involved in our case, as sometimes after the initial excitement of a new system passes, some questions and/or tweaks need to happen. It would be nice to have it more mental health friendly, although there are definite workarounds that make it simple to use. All in all, I'm very happy with the transition. Review Source JC Jenna C. Certified Medical Assistant Medical Practice Used the software for: 1-2 years ### "Very easy to use, great customer service!" August 15, 2017 4.0 Pros The ease of use with this software is great! It makes training new staff members very easy. It is also easy to check if Meaningful Use requirements are being met! Cons There are times when you are working on a task and then the program has to restart. It happens with no notice and the information is not saved. But on the plus side it only happens to a single user so it is nice that the whole office isn't down. Also, it starts right back up again so there is little time wasted. Review Source SD Sat D. Clinical Operations Medical Practice Used the software for: 2+ years ### "Seem to have overstretched themselves, resulting in poor quality and performance in the last few months" June 9, 2017 3.0 Better than many, but not as good as a few Pros Simplicity Good with billing and claims Built in reports are ok, but need to have better reporting capability Cons Performance problems Changing the system look and feel unannounced and without notification Patient age calculations are wrong on schedule appointment lists/reports Review Source KC Keri C. Administrator Medical Practice Used the software for: 1-2 years ### "User friendly software, great support!" August 25, 2016 4.5 Pros There are two really amazing aspects to this product. One is the ICD 10 coding abilities. It is so user friendly that you could virtually have no knowledge of coding and be able to use this software for billing with the terribly confusing ICD-10 codes. The other huge plus is being able to chat online instantly with someone from support at any time. A large majority of the time, they can handle any issues right then and there. Cons There really isn't a whole lot to not like about this product. I would like to see the ability to do some different things in the system such as run invoices instead of statements or record some different types of data. This is really catering to different types of offices(we are not a pcp/family med). Also, it can be hard sometimes to find the right person to talk to when you need something out of the ordinary. Review Source LF Leslye F. Practice Manager Mental Health Care Used the software for: 2+ years ### "Good product, better customer support" February 8, 2018 5.0 Pros It's easy to use and as a lot of additional functionality. It offers more than what we utilize at this point. Our rep is PHENOMENAL! She responds timely, is knowledgeable and a pleasure to deal with. Cons Some of the add-ons are costly. Worth it, but your initial price will grow because you'll want to experience more. Review Source SH STEPHEN H. PHYSICIAN Health, Wellness and Fitness Used the software for: 1-2 years ### "GOOD SYSTEM AFTER LEARNING TO USE IT" May 25, 2017 5.0 DOES THE JOB Pros SEAMLESS SCHEDULING, DOCUMENTING, AND BILLING. WORKS WELL FOR ME WHEN I USE DRAGON DICTATING SYSTEM. Cons DIFFICULT TO GENERATE CHARTS FOR TRANSMISSION TO OTHERS WHEN NECESSARY. ONE MUST DO A WORD MERGE FROM THE RAW NOTE TO A WORD FOR WINDOWS FORMAT. Review Source PL Peter L. Owner Medical Practice Used the software for: Less than 6 months ### "Phenomenal support and great software so far. " January 25, 2016 4.5 Pros 1\. Service/support/training: I am halfway through training with their medical billing software and couldn't be happier. Their team from sales to training, to the implementation specialist tasked with setting up every single one of our payors has been exemplary. In light of full disclosure, I had one bump in the road initially with a team member's communication but as soon as I communicated my dissatisfaction and what had happened, the staff promptly took responsibility, exhibited empathy, compassion and transparency and set me up with a new great trainer that same day. The ability to take responsibility for mistakes and fix them is a huge litmus test for me and speaks volumes to the integrity of their staff. 2. Again, I am a new user so there is still a lot to learn, but what I have experienced so far is a claims scrubber that is SO efficient and easy to use that I am getting my work done in minutes that I thought would take hours. Processing payments is proving to be equally quick and easy. Cons 1\. Not mac or chrome compatible. Our practice purchased a pc in order to use this software. I am not a fan of Internet Explorer or PC's as a general rule for user interface and truly wish I could use this on my mac without having to run a clunky parallels windows interface (which I don't recommend to anyone) Review Source DS Debbie S. CPC/Biller Used the software for: 2+ years ### "I've been using this software for 6 years and it was easy to learn and makes my job easier." November 13, 2017 4.0 Pros I especially like the ease of switching from the PM side versus the EHR side. I do the billing, auditing and charges so this is very important to me. Cons I don't like that when you do a reversal on a unapplied payment and you make a mistake it is completely lost and you are unable to fix it. Review Source BS Buffy S. owner Medical Practice Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] with Advanced MD is great." September 23, 2020 5.0 Pros ease of use, my customer service representatives Cons I don't have anything to add for this section Review Source BJ Bill J. Revenue Cycle Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "AdvancedMD Practice Management Review" May 16, 2019 5.0 This program has been excellent in moving our billing into the 21st century. It has sped up our payments and decreased our AR considerably. Pros I think the system is a great tool for the PM side of a physical/occupational therapy setting Cons It does take a while to learn the system Review Source VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Love this software" February 5, 2019 5.0 Pros it is a one stop shop. Everything is integrated and easy to use. Cons My only complaint is that the calendar doesn't change the time based on your location. it is confusing at times when scheduling clients. Review Source AC Aparna C. Medical director Medical Practice Used the software for: 2+ years ### "Lack of accountability" September 7, 2018 3.0 Will not recommend it to anyone. Pros software/portal relatively easy to use. As long as you deal with the portal/software only you are safe. If you need any human help/assistance they show their true color. Cons Due to their lack of accountability and integrity, I was forced to terminate their service. The company does not show any regards for their customer. They completely went back on their agreement and thereby putting my practice in a great deal of stress and financial loss. Review Source MP Matt P. Director of Sales Financial Services Used the software for: 2+ years ### "PhySource Solutions Leverages AdvancedMD to Deliver Services" November 5, 2015 4.0 Pros We are most impressed with the range of product features and modules that address each portion of a medical practice. The ease of use of this application makes it easy for our staff to complete daily tasks at industry leading levels to ensure consistent client satisfaction. The user-friendliness also makes the on-boarding of new clients a quick, easy transition. Cons Although there is a 99% up-time guarantee, we feel the system down-times seem to be more frequent than what is acceptable. This not only affects our daily workflows, but causes a tremendous amount of stress on our clients, making those incoming calls difficult to answer during a system outage. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.