# CenterEdge Advantage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CenterEdge Advantage the right Point of Sale solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/114604/CenterEdge-Advantage/reviews --- CenterEdge Advantage 4.4 (12) [View alternatives](https://www.capterra.com/p/114604/CenterEdge-Advantage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CenterEdge Advantage Ease of use 4.3 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Cashier Entertainment Used the software for: 6-12 months ### "CenterEdge - Easy for employees " October 18, 2018 4.0 Pros As a former employee at Launch Trampoline Park that used CenterEdge, it was a great software for us employees. It was very simple to use and one day of training would be enough. Easy to sell tickets but also have a event planner system that made it simple and easy to book birthday parties. Cons Some times it was a little limited and would freeze which became frustrating. Review Source FW Frank W. Proprietor Recreational Facilities and Services Used the software for: Less than 6 months ### "All-in-one Excellence" July 4, 2022 5.0 Pros CenterEdge Software has allowed us to communicate throughout the facility for ease of use for our team members. This is achieved from the time an event is booked to the time the event is onsite and the event is over. Cons While there are certain features that we have been used to in software that we previously used, CenterEdge has been fantastic with addressing our needs and has the ability to build into the software for future use. Reason for choosing CenterEdge Advantage CenterEdge proved to be the leading software in the Industry who was able to address all of our needs. Switched from [Party Center Software](https://www.capterra.com/p/112513/Party-Center-Software/) We made the switch to CenterEdge when seeking a new vendor that can assist with placing all of our needs under one roof. The needs included our Event Bookings, Bar, and Kitchen. Review Source Response from CenterEdge Software July 28, 2022 Thank you so much for that feedback! Please reach out any time with questions or concerns! Christina (. Sales and Marketing Manager Entertainment Used the software for: Less than 6 months ### "Only good for restaurants NOT good for group business" January 21, 2019 2.0 The support staff is easily accessible, but the software itself is not at a usable point. Pros I don't have many pros because this software from a group sales and event stand point is awful!! Pros that I have encountered: --interface for the restaurant allows for easier menu changes --add-ons for parties are easy to add into packages before and during event --email template features make personalizing emails convenient when sending follow-ups --splitting tips is convenient --adding discounts to events after they are set-up initially is convenient Cons Not sure why this company has launched this software for group business. They have either NEVER worked with groups and parties or they just don't care that the staff does not have the tools needed. --No reservation list that is easily accessible, only available if you run a report that would only be a snapshot of that moment. --Most fun centers are busiest on the weekends yet the calendar view has Saturday and Sunday much smaller that the other days of the week --Nothing that shows the difference between reservations with deposits or without on the calendar view --Nothing that shows when the group has been confirmed from the calendar view --The calendar view is a HORRIBLE way to do group business. --On the reservation email, there is not a way to add the details of their event such as the package details --adding the birthday child requiring the actual birthday to determine age is HARD because if the party is before the actual birthday the age is different than what they are celebrating --requiring the last name of children is uncomfortable due to so many divorced parents that have remarried. Should have the option to add but NOT required. Guess the developers all all perfect families that have never divorced and had parents that remarried. The scheduling module don't allow for the employees to receive an email of their weekly schedule. No way to send an email to entire staff to alert them of company information Review Source BB Bill B. Action City General Manager Hospitality Used the software for: 2+ years ### "CenterEdge Software - For when you want to succeed with a good team behind you" May 16, 2022 5.0 Overall we have had very good experiences with CenterEdge. The people are wonderful and the software has a solid foundation with room for growth and the industry changes. It's very reassuring to be working with a company that strives to not just be a player in the industry, but help others succeed. From sponsoring learning opportunities, to hosting their own CenterEdge has shown their commitment to success. Pros Easily the best part of signing on with CenterEdge software has been the people and support. We have been working with CenterEdge since 2016 and in that time I have had only 3 times that where I wouldn't rank my support as Good or Excellent and every time it was made right after the fact. That's also roughly 1% of my interactions with CenterEdge across the board. From trainings, support questions, implementation requests CenterEdge has really given us a good experience. The software itself has been stable and easy to use, with the newer features integrating well and changes have been pretty seamless. Cons Our facility is a Family Entertainment Center, Trampoline Park, Water Park, Hotel, Quick Service Restaurant, Full Service Restaurant, and Convention Center. CenterEdge does a lot but it doesn't do it all. The areas that we either use a different software for, or are very seriously considering a different software for include - the Full Service Restaurant, Hotel, the Quick Service Restaurant (to condense operations with the full service), and our meetings and weddings. Review Source JM Jim M. Operations Manager Entertainment Used the software for: 2+ years ### "Centeredge is the BEST software company I have ever dealt with." May 9, 2022 5.0 I cannot say enough about how great Centeredge has been. We do not mind paying for their software because it works beautifully, we can customize it to exactly what we need, and they support it wonderfully. Pros Their tech support is probably what I like most about this software. We are power users. When I have to call customer support it's because I've created a tier 2 or tier 3 mess. Their team respects me, and when I stump their people, they follow up regularly and in a timely fashion. Cons If I absolutely have to put something I guess I'd say that the software is complicated (as all powerful software is) and takes some time to learn. But I'd prefer to leave this section blank because Centeredge is better than Microsoft, Adobe, and every other software company I send money too. Reason for choosing CenterEdge Advantage Anyone who tries multiple software suites can immediately tell the Centeredge is in an entirely different league. Review Source Response from CenterEdge Software May 18, 2022 Jim, thank you so much! We appreciate your partnership! RP Ryker P. IT Director Entertainment Used the software for: 2+ years ### "Over 8 Locations Running CenterEdge" May 18, 2022 5.0 Pros Support - The support is one of the friendliest and most accessible teams I have ever worked with. I have had the pleasure to get to know several support members on a personal level. I am confident that any time that I need to call into the support line I will have less than a 5 minute wait (if any at all)! Development - I love that the development is constantly working to keep the software up to date and working. On a couple different occasions I have put feature requests in and they will always reach out directly to let me know if this is something that is plausible. POS Interface - The POS interface is extremely user friendly. Training is a breeze since we are able to customize practically everything with the POS module. Cons I would love to say nothing but if I absolutely had to pick something here is what I would pick: Centralized Booking - The centralized booking (made for call centers to book parties) could definitely use a few more features. Since I have seen everything that the on site software can do, I would love to see some of these features brought to the centralized booking platform. Review Source DB Dale B. Dir. Company Initiatives Entertainment Used the software for: 2+ years ### "Very slow to adapt to new requests for App development" May 9, 2022 4.0 Generally, we get an issue resolved through the call center and online ticket submission. The response to creative enhancements seems to get lost with the CenterEdge Development Team. Pros Integration with reporting across the business of our FEC. Cons Features that are suggested seem not to get the focus. We have requested upgrades in food ordering and notification without success. We have a growing interest in a text to notification function for our guests that have ordered food OR reaching out to confirm with people that have reserved parties in our facility. App growth appears to be very slow with CenterEdge. Review Source Response from CenterEdge Software May 18, 2022 Thank you for the feedback, Dale. We endeavor to develop new functionality that meets the needs of our users. We actually are in testing of several new features, specifically regarding front and back of the house food service. One of our team will be reaching out to discuss. Thanks again. TP Tabatha P. General Manager Entertainment Used the software for: 2+ years ### "CenterEdge Does It All!" July 27, 2022 5.0 Pros 1\. Ease of Use 2. One software that can handle parties, food sales, time tickets, & isn't web based 3. Great Customer Service 4. Free ongoing Training Cons 1\. Time tickets print one per person rather than having a quantity option (wastes a lot of paper) 2. Loyalty Program doesn't have a way for customers to track their "points" 3. You can't create one area that allows certain party types book at certain times. 4. IMPORTANT: Need more selfserve options that allow food orders, arcade card purchases, and ticket sales. This is the direction we are going to start moving toward! Reason for choosing CenterEdge Advantage It's been a few years and I'm not sure. Review Source Daniel R. Manager Entertainment Used the software for: 2+ years ### "More competition is needed for CenterEdge to "step up their game."" December 12, 2019 4.0 Overall it does what it is supposed to do. The CRM and sales reporting needs a huge overhaul. It would be great if the CenterEdge staff worked more closely with Park Operations (actually worked at a 'fun center' for a month). Pros It is geared toward "fun centers" and the Point of Sale connects sales with Capacity logistics and the Customer Database pretty well. Cons Another reviewer, \[SENSITIVE CONTENT HIDDEN\], left some very detailed concerns. I agree with just about all of that. On the Reporting side, I often have some requests that require their developers to look into/build into a future update. For example, it shouldn't be hard to find answers to: "How many customers used X pass this week?" "How many customers this week we're new?" "How many customers this week were returning customers?" Review Source DD David D. Founder & President Entertainment Used the software for: 2+ years ### "Outstanding Product & Support!" May 9, 2022 5.0 Pros This product does exactly what we need it to. We really couldn't do what we do without it. Cons It would be nice if I could access it at home without having to use TeamViewer. Review Source Response from CenterEdge Software May 19, 2022 Thank you for the feedback, David! We appreciate you. We are adding more data insights to CenterEdge Business intelligence, which can be accessed from anywhere and help save you some time with analysis. We continue to work on adding cloud-based features so be sure and keep us apprised of specific needs as they come up. MB Mark B. Business Manager Entertainment Used the software for: 2+ years ### "CenterEdge has been a huge success for our business. " May 18, 2022 5.0 Pros We have not experienced any downtime since implementing this product. We are happy with the ease of use on all of the modules we have. Cons Not much negative to say. Would love a food kiosk if one would ever be developed. Review Source MP Megan P. Assistant Manager Hospitality Used the software for: Less than 6 months ### "Great for Entertainment Venues" May 25, 2021 4.0 Great customer service Pros It was simple and easy for staff to use. Cons It was more difficult to use for administration. Review Source Response from CenterEdge Software July 8, 2021 Thanks for your review and kind words about our customer service! We pride ourselves on helping our clients get the most out of our system. Let's get your Admin staff some additional training to see if we can make it easier for them to navigate. Contact us any time at training@centeredgesoftware.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.