Full Slate

Full Slate

4 / 5 7 reviews

Who Uses This Software?

Massage, salon & spa, mental health, alternative medicine, lessons & coaching, fitness, photography, auto maintenance, home repair, cleaning, and more


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Full Slate
  • www.fullslate.com/
  • Founded 2008
  • United States

About Full Slate

Appointment scheduling software that can help you manage and grow your small business. Perfect for massage therapists, hair stylists, mental health counselors - anyone who sees clients 1:1 by appointment. Full Slate's 24/7 online scheduler is like having a virtual receptionist. It lets clients see when you're available and make their own appointments. Full Slate saves you time, stops phone tag and can even send reminders to reduce no-shows.


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Full Slate Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commission
  • Point of Sale (POS)

Full Slate Reviews Recently Reviewed!

Best out there by far.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using full Slate for over five years now. I have tried virtually every online scheduling program available. Each one gave me headaches or did not have the features I need. I am a sole proprietor single operator business. I wanted something that was easy for people to book online. Full slate delivers that. It does not have a lot of the fancy features some of the other programs promote what it does, it does very well. My biggest gripe with the other online scheduling programs was they were not mobile phone friendly. Full Slate is extremely mobile phone friendly. At this time in 2017 more than half of my customers use their phone to book appointments and I expect that percentage to only grow as the years go on. The features that are important to me that Full Slate has. - extremely easy online booking for my customers. - the ability to require customer payments before the appointment is booked. I can also adjust this on a per customer bases in case somebody constantly no-shows me. Fantastic teacher most of the other programs do not have. - the ability to have new customers pre-pay for their appointment. This is a fantastic feature and stops fake appointment booking. It also minimizes first appointment no-shows. - does not require a customer to log in prior to booking their appointment. I have found that the easier you make it for your customers to book the more likely they are to book an appointment. The cool thing is that even if the customer does not login it will still put their appointment under their appropriate name in the database because it recognizes their name email and phone number. - I also love the fact that you can force customers to book appointments that are next to other appointments. This really maximize your time and minimizes gaps in your day. There are many other features that I love but you get the point. Those are the highlights.

Cons: Of course there is no such thing as a business or a program that does not have at least a few negatives. There are a few things that I would like the program to do but it simply does not. - I wish it would notice double bookings. It does not. I sometimes have customers that will book 2 or 3 appointments in a week to block out my schedule and then determine which one is best for them. I love my customers. It would be nice if this late recognized this but did not allow double bookings. It is not a huge deal, I usually notice it myself but sometimes I do not. - Customer service never answers the phone. They are for the most part strictly an email support based company only. Although I would love to speak to someone the email system works pretty good. They are pretty efficient with getting back to you in a decent amount of time. - I would like more information to show up when I click on the appointment on my scheduling page. For me to get detailed information on the customer I need to then click on customer details. This seems to be a waste of time. Although this is a feature I would like, it is not a dealbreaker. At least I can get the information with a little more work. - They seem to be a little slow at rolling out new features. The system works well exactly the way it is but new features and modifications on a regular basis would be nice especially in today's business climate.

Best I've found in 2 years of searching

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Set up is easy, customer service is by email good most of the time depends on your location, but the responses are very good.

The time to set up Full Slate and understand it you'll be happy with it.

After searching for 2 years I'm happy with this system, I'm a mobile service provider so the iPad & iPhone apps are important, online booking is quite attractive and easy to set up and use, although bedding the widget on your website you have to do yourself (or get a tech person) I love how I can tag my clients so I can quickly search and send gift vouchers etc or send notifications for e.g. annual inspections etc, on the iPhone app there's a brilliant little map icon tab it & you'll go to the address of your next client without having to go to e.g. google maps and type in the address, all these little things make life as a mobile service provider much easier, the calendar is colourful but could be brighter colours, I'm trying to suggest how this system could be improved for mobile service providers, but it really does do what most others do and more.

The other systems I've tried are: cvita, timely, acuity, appointy, setmore, etc so many more I've trailed at least 15 systems.

very good well done Full slate

Great online scheduler

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to check the day's schedule and sync with my google calendar. Lots of variables to set appointments with.

Cons: Sometimes scheduling was a bit tricky to navigate

Overall: I used full slate at an acupuncture office I worked at, it was easy to keep track of various appointments and treatments types with this software.

You get what you pay for

Nov 07, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Full Slate has a lower monthly fee than most appointment software and the reason is clearly due to lack of flair and features.

So many things right, BUT...

Feb 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using Fullslate for years and I am overall VERY pleased with all the features of this online scheduler, but I've recently had a problem that has yet to be resolved. FS is easy to set up, has LOTS of versatility: able to schedule automatic "set up/clean up" time following appointments, able to limit daily hours for individual providers and/or specific services, can create detailed descriptions/instructions for each service on booking page, "schedule now" buttons that can be added to Facebook and business website, custom automatic messages (beyond reminders!), can "tag" clients for focused marketing. The problem: I discovered a "glitch" in the reporting where my weekly totals were miscalculating. Evidently the daily totals are correct, but the weekly total is calculating 8 days vs 7. This has been going on for months without resolution and my understanding is that it is on supports task list, but there is no timeline for resolution. Could be they are completely buried with other feature development? This renders the reporting feature pretty much useless for me, as I have key weekly metrics that I need to track. The only other thing about the reporting feature that I wish was different would be the ability to select multiple services within the reporting feature. (In the reporting screen, you can select only one service for reporting). I have 21 different services within 3 different categories. So if I were to use the Export to .csv to do my metrics, I would have to perform 21 different reports, export them to excel and combine them and then do the calculations. So, instead, I am doing the "point my finger at the calendar and add up the totals in my head" calculations. In the past, support has always been QUICK to respond. I've always been blown away with their speed, professionalism, and effectiveness. I recently did some research on other products to see if there was another program as robust as Fullslate with better reporting, but I have yet to find one. The only other negative I can give is that occasionally I have clients reporting difficulty using the online scheduler for canceling appointments. I've never taken the time to investigate what the issue is because I have more people able to cancel than not.

Great Features - But Filled with Glitches and TERRIBLE Customer Service

Dec 20, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Full Slate has a LOT of the features I was looking for in an online scheduling service so I made the switch from Schedulicity a few years ago. At first everything was great, until I started to encounter problems with their system.

The first issue happened when I blocked days off. Later, when I changed my hours, the system automatically reopened those days. I contacted customer service and they told me I was blocking days off incorrectly, to use a different method. Months later, when I did it the way they recommended and it HID several appointments on my calendar they, once again, told me I was doing things incorrectly even though I was doing things they way they told me to. I began to realize that all they were doing was telling me what I was doing wrong instead of admitting and fixing the glitches with their systems. I actually had to ask the customer service department to STOP harassing me to tell me what I had done wrong, they would not let it go.

The final straw came when their system went down and I realized that what I thought had been a poor internet connection at work was actually an issue with their servers; over a span of about a month there were dozens of times when I could not confirm my clients' appointments, book new ones or make changes because Full Slate's service was down.

Good features, infuriating customer service. Simply the worst.

User Freindly

Aug 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used this software for over 2 years. The support is good. I appreciate the built in email/text notifications/reminders for me and my clients. I cannot book two day classes. Limitation.