# Page 2 | AudienceView Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AudienceView the right Ticketing solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/114659/AudienceView-Professional/reviews

---

AudienceView

4.5 (44)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of AudienceView

## Showing most helpful reviews

Showing 26-44 of 44 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SA

Suzanne A.  
Ticket Service Specialist  
Performing Arts  
Used the software for: 2+ years

### "OvationTix"

August 10, 2019

5.0

Pros

The software is easy to use and if you're not familiar with it, easy to figure out. I like that you're able to export data. I also like that we receive updates on the changes and that they have "forums" to participate in on line.

Cons

On the "duplicate patrons" area, it would be nice if we were able to delete patrons right from this screen.

Review Source

Response from AudienceView

August 20, 2019

Hi Suzanne. Thanks so much for your feedback! We are glad to hear that you find OvationTix easy to use. I have noted your feedback about duplicate patrons and will pass that on to the team!

SW

Scott W.  
Director of Cultural Affairs  
  
Used the software for: 2+ years

### "Ovationtix has provided us with an integrated platform for Festival ticketing and merchandise sales."

November 28, 2017

5.0

Pros

Interface allows us to manage levels of access, and also prepare consistent and accurate reports. Patron history is presented in clear and logical fashion.

Cons

Wish there was more direct integration with other marketing platforms, such as our broadcast email client and social media channels.

Review Source

Response from AudienceView

November 30, 2017

Hi Scott - thank you for the feedback! We're glad to hear that OvationTix is a valuable tool for your Festival ticketing and merch sales. We do currently integrate with MailChimp, Constant Contact, and Facebook, and we¿re excited for developments in other integrations that are on our roadmap. Stay tuned, and please don't hesitate to reach out to your Customer Success Manager to find out how to leverage existing integrations.

MR

Marty R.  
Director of Sales  
Entertainment  
Used the software for: 1-2 years

### "Happy Ovation User"

August 7, 2019

5.0

Ovation has helped a lot with our analytics. We can track all of our revenue streams and compare our sales on a daily, weekly, monthly and yearly basis. We have been very pleased with the customer support as well.

Pros

The software is user friendly for the customer and us.

Cons

When someone wants to use a discount code it needs to be in a more prominent spot so that they see it immediately.

Review Source

Response from AudienceView

August 12, 2019

Hi Marty, Thank you so much for the positive review. We truly appreciate your partnership so it's great to hear OvationTix is working well for your organization. And thank you for the feedback about the discount code placement. I will share that with our team to see if we can improve that. Thanks again!

PF

Patrick F.  
Concert Series Manager  
Performing Arts  
Used the software for: Less than 6 months

### "Great product and even better customer service!"

August 7, 2019

5.0

Overall, we are very happy. It is a complicated software that takes some time to get used to but is very flexible.

Pros

We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data. Whenever we have questions, they customer service team is knowledgeable and very patient and helpful. I would highly recommend going with OvationTix for your ticketing needs.

Cons

We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version. They are working on an update but we haven't heard anything yet.

Alternatives considered

[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/)

Reason for choosing AudienceView

Price and flexibility

Review Source

Response from AudienceView

August 12, 2019

Hi Patrick. Thank you so much for the positive review. We are definitely working on improving the seating charts for larger venues and should have that rolled out this fall. Thanks again!

MT

Mackenzie T.  
Development & Communications Coordinator  
  
Used the software for: 1-2 years

### "OvationTix is easy to use, gets the job done, has excellent customer service and is economical!"

November 28, 2017

5.0

Pros

Ever since we found OvationTix our lives are so much simpler! As a nonprofit with a staff of two, we needed a system that could function well as a box office, while also keeping track of donations. Not only is it super user friendly, the customer service is fantastic. We also love that there are no fees on donations and no set up fees which is huge. On to of that, OvationTix seems to always be trying to improve by adding new features. We love OvationTix!

Review Source

Response from AudienceView

November 30, 2017

Mackenzie, it is fantastic to hear such wonderful feedback from one of our valued partners! Thanks so much for the high praise, and please don't hesitate to reach out to your Customer Success Manager if you ever have any feedback about those new and improved features we continue to release ;)

LM

Lynn M.  
Business Manager  
Entertainment  
Used the software for: 1-2 years

### "Pros and Cons of OvationTix"

October 3, 2018

5.0

Our business needed a way for patrons to purchase tickets online at their convenience, especially since our box office has restricted hours of operation. This gives us that option.

Pros

This software is easy to use, simple to set up and edit multiple events and prices. Navigating through the reports is fairly easy once you are familiar with the program. And information is very detailed.

Cons

There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.

Review Source

Response from AudienceView

October 31, 2018

Hi Lynn, So glad to hear that you're happy with OvationTix! If you have any needs related to training, please don't hesitate to reach out to me and I can provide you with the growing number of training resources we have available. Thanks again! Jerusha

CA

Cody A.  
Associate Director of Marketing  
  
Used the software for: 1-2 years

### "Great tool for small theaters."

July 11, 2017

4.0

Pros

Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

Cons

Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

Review Source

Response from AudienceView

December 4, 2017

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. One of our main areas of development is in the area of fundraising and development. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

MCC

Mary Cate C.  
Patron Services Manager  
Fine Art  
Used the software for: 2+ years

### "OvationTix review"

August 7, 2019

5.0

We love this ticketing software!

Pros

It is easy to learn and maintain. It is easy to use from a customer standpoint.

Cons

It can freeze up on occasion, which makes my work day stall until the issue is resolved.

Review Source

Response from AudienceView

August 8, 2019

Thanks for your feedback, Mary Cate! We so enjoy working with partners like yourself.

DG

David G.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Ovation, very good - Not perfect"

September 6, 2018

5.0

GREAT customer service, serious company I like to work with.

Pros

I like the quantity of services offered. Sections / prices / discounts / packages etc.

Cons

The graphic personalization, VERY limited. The lack of payment options - PayPal for example major. The big difficulty to get the platform to work on custom URLs

Review Source

Response from AudienceView

September 10, 2018

Hi David, Thank you for the review. It's great to hear that your overall experience with the system has been positive. In regards to your comment about graphic personalization we do have a new consumer interface design that is completely responsive which you might be interested in switching to. We can also discuss other payment options if you aren't happy with PayPal. And I'd love to learn a little more about what you are referring to when you say "custom URLs" because hopefully we can help you with that as well. Thanks again for the review. We truly appreciate your partnership.

SH

Saima H.  
Producer  
Performing Arts  
Used the software for: 2+ years

### "The customer service is top-notch."

January 16, 2020

5.0

Very professional, very courteous, never left me hanging when I had a question but always got back to me within a business day. Reliable, excellent service.

Pros

It was very easy to use, and the communication was always timely and professional. My account rep was phenomenal. It was the start of my theatre company and my very first production, and they made sure I understood how everything worked, and were there for any questions I had throughout my show's two week run and beyond.

Cons

Nothing! It was great. I really have no complaints about it at all. I would use it again immediately, no question.

Review Source

DL

Dane L.  
Artistic Director  
Performing Arts  
Used the software for: 1-2 years

### "Great Service"

September 4, 2018

5.0

They are timely with all our needs. They do great work and work with us to guide and train.

Pros

The ease of the system in addition to the the support.

Cons

The Check in list does not show us how many people remain to check in. we have to do a count.

Review Source

Response from AudienceView

September 10, 2018

Hi Dane, So glad to hear that your experience with OvationTix has been a positive one! Thank you for your feedback regarding the check-in mode - I'm happy to share that with our product development team. Please don't hesitate to reach out if you have any other feedback or concerns! Best, Jerusha Liu Customer Success Manager

SS

Steve S.  
Box Office Manager  
  
Used the software for: 2+ years

### "Transactions are fairly smooth, but there are occasional glitches."

November 29, 2017

5.0

Pros

The variety of patron information and the ability to look up patrons by a variety of means. Also, the ability to sort patrons by different categories is very helpful.

Cons

Live credit card transactions do not input names correctly. The first name is inputed as the last name; and vice versa. duplicate patrons are not listed chronologically which causes a lot of extra button clicking. I have complained about this before.

Review Source

Response from AudienceView

November 30, 2017

Hi Steve! We appreciate the feedback, especially from a long-standing partner like the El Portal! Please don't hesitate to reach out to your Customer Success Manager when glitches arise. Best to you and the team!

LC

Lisa C.  
House Manager  
Entertainment  
Used the software for: 2+ years

### "This service is horrible"

August 21, 2019

2.0

Not very good.

Pros

Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

Cons

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Review Source

Response from AudienceView

August 22, 2019

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

TL

Tom L.  
Associate  
Entertainment  
Used the software for: 2+ years

### "Very user friendly"

September 4, 2018

5.0

Pros

I really like the fact that its easy to guide around the site. Things are clearly marked what they are.

Cons

There's no fail safe. We could put through any information or select an item and not all of it asks if we are "sure you want to complete".

Review Source

Response from AudienceView

September 7, 2018

Hi Tom, Thanks for the response! We are really glad you enjoy using OvationTix--I also think your feedback on no fail safes is valid, I will submit that to our development department. If you ever have any questions, please don't hesitate to reach out to me, your Customer Success Manager at timothy.polzin@audienceview.com. Best, Timothy (TJ) Polzin

NJ

Nancy J.  
Theater Manager  
Entertainment  
Used the software for: 2+ years

### "Tickets made easy!"

August 8, 2019

5.0

Pros

Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

Cons

I haven't found any flaws with the software.

Reason for choosing AudienceView

Easier to use and a better price.

Review Source

Response from AudienceView

August 20, 2019

Thank you so much for your feedback, Nancy! We're so glad to hear that OvationTix has helped make ticketing for your organization a breeze :)

AM

Andrus M.  
Director  
Music  
Used the software for: Less than 6 months

### "Audience View Bought out Vendini and wrecked a good thing"

January 13, 2021

1.0

It is fine that AudienceView is not suited to my business, but that they make it impossible for me to leave with my contact list is unbearable. As a small niche music organisation our contact list is everything to our business. So I would describe this as a nightmare that threatens the life of our musical organization.

Pros

This software has many great features, but is entirely inappropriate for smaller organizations like mine

Cons

AudienceView bought out Vendini the company I had been working with and the pricing went from something that was very reasonable to something that was completely unworkable. Also I have been unable to export my contacts so that I can take my business elsewhere. With Vendini I could always call and get help during business hours, no one from AudienceView will talk to me. Because I am not going to stay with AudienceView they will not allow me to export my contacts after tomorrow, but not only do the instructions they gave me for exporting my contacts not work, the best they would offer me was a phone call days after the deadline they gave me. Terrible Customer service.

Review Source

DK

David K.  
Executive Director  
  
Used the software for:

### "A wonderful solution for those who need both ticketing and patron management"

April 14, 2016

5.0

We have been using this software for 18 months, and have found it extremely cost effective for providing both patron management solutions (fundraising and relationship building) as well as excellent cloud based ticketing solutions to include online ticketing. The customer support couldn't be more efficient and convenient. Having used 4 ticketing different softwares in my career, this one has proven to be the best combination of minimal learning curve to achieve high efficient and maximum output. My only regret is the limitation on training and installation guidelines, but I'm old school enough to appreciate a good manual. However, customer service and support are a viable alternative.

Review Source

Response from AudienceView

September 7, 2016

We're glad to hear it! Thanks for the feedback regarding the manual. We continue to build out our support site (with more videos,etc.) and hope the monthly OvationTix newsletters are another way to track the frequent enhancements we make to the solution. Please don't hesitate to reach out to your dedicated account executive if you need assistance on-boarding a new employee or leveraging a new advancement/feature in the software.

VC

Victor C.  
  
  
Used the software for:

### "Thank you!"

December 6, 2016

4.0

I really do love the ease of OvantionTix, and the reporting of data makes is extremely easy for a small organization such as ours to fulfill our potential. However, there is a lack of functionality of which I am wishing. For example, I wish it were easier to add a post-show talkback or special events linked to ticket sales on a specific event without having to create a new event.

Review Source

Response from AudienceView

December 9, 2016

Thanks for the compliments! We take pride in our ease of use--especially our Patron Report which makes data mining an intuitive process for even the casual user. We're excited to be launching further reporting enhancements in the coming months. And additional thanks for your feedback on add-on events. Depending on how you want to offer and report on such events, there is some functionality that other partners have found useful: programming at the series level, plus some packages or ticket types you could build, retail add-ons or check-out questions. You and your Account Executive, Melissa, may have already explored some or all of these solutions; please keep checking in with us as we offer further enhancements every few weeks.

LG

Laura G.  
  
  
Used the software for:

### "User-friendly software and great customer support"

June 4, 2016

5.0

Having worked on a half-dozen different ticketing platforms, Ovationtix is the most intuitive and easiest to learn. Setting up shows with many price points and discount codes is a breeze, and even the newest BO personnel can quickly figure out the process to sell a ticket. Their customer service is responsive and knowledgeable, and they are constantly updating and upgrading the system. They let you know when they are updating, and they walk you through new features as they debut.

Review Source

Response from AudienceView

September 7, 2016

We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!

Talk to a Capterra advisor for free and get results within 15 minutes.