OvationTix

5 / 5 9 reviews

Who Uses This Software?

OvationTix serves hundreds of commercial and not-for-profit users, including theaters (small and large), music venues, events, performing arts centers, exhibitions, museums and festivals.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TheaterMania.com
  • www.ovationtix.com/
  • Founded 1999
  • United States

About OvationTix

OvationTix is a truly integrated web-based system to help you manage ticket sales, marketing, fundraising and patron, donor and sponsorship information. OvationTix serves hundreds of commercial and not-for-profit users, including theaters, music venues, performing arts centers, exhibitions, museums and festivals. One database; many easy-to-use tools.


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OvationTix Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

OvationTix Reviews Recently Reviewed!

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Great For Smaller PAC/Theatres

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to teach/train staff, positive feedback from online users using the software. building and backend features were simplistic, but easy to understand and to use.

Cons: We used this software when I worked at a small sports complex, and I don't think it was a good fit for our type of sports venue. It is definitely a great software for smaller performing arts centers or theatres

Great tool for small theaters.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

Cons: Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

Perfect! Stellar support, intuitive features, scales with us

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Quick Set-Up and On-Sales
Integration with Email and Website Platforms
Great Support
Helpful and Ongoing Upgrades
Call Center for Ticket Buyers by Phone
Private, Custom Branding
No Up-Front Cost: we only pay OvationTix when we sell tickets.

Cons: We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

Overall: Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

Recommendations to other buyers: Get trained on the software! It is really intuitive anyway, but training is free and you can get a lot more out of it early on if you and your staff get formally trained. It's all by phone/webinar and easy.

Vendor Response

by TheaterMania.com on February 27, 2017

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

Best Customer Support!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -ease of use
-easy to follow layout
-everything in one spot (subscriptions, tickets, donations)

Cons: -Theatre Ed Class registrations are difficult
-no way to flag certain patrons on a who's coming list
-Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.

Overall: We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.

Vendor Response

by TheaterMania.com on November 28, 2016

Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.

Side by Side development and growth

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As one of the busiest and most diverse theatres in the city of Chicago, the Athenaeum needed a complete ticketing and crm partner that could keep up with our volume as we continue to develop and grow. From the beginning at the first demo until today, the team at Ovationtix have met all of our challenges. They listen to the people that deal with their systems daily and willingly improve and update based on client feedback. Customer satisfaction is top drawer with Ovationtix.

Vendor Response

by TheaterMania.com on September 22, 2016

Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy

Great Service for Patrons and Companies Alike!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Cons: The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Overall: We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Recommendations to other buyers: It's the best, most affordable and client-friendly ticketing and development software out there!

Vendor Response

by TheaterMania.com on September 22, 2016

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

OvationTix Review

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

Cons: The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

Overall: Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.

Recommendations to other buyers: Love ovationtix. They are willing to listen and work with you on anything you need, and help you figure out any aspect of their system.

Vendor Response

by TheaterMania.com on September 19, 2016

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

User-friendly software and great customer support

Jun 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having worked on a half-dozen different ticketing platforms, Ovationtix is the most intuitive and easiest to learn. Setting up shows with many price points and discount codes is a breeze, and even the newest BO personnel can quickly figure out the process to sell a ticket. Their customer service is responsive and knowledgeable, and they are constantly updating and upgrading the system. They let you know when they are updating, and they walk you through new features as they debut.

Vendor Response

by TheaterMania.com on September 07, 2016

We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!

A wonderful solution for those who need both ticketing and patron management

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this software for 18 months, and have found it extremely cost effective for providing both patron management solutions (fundraising and relationship building) as well as excellent cloud based ticketing solutions to include online ticketing. The customer support couldn't be more efficient and convenient. Having used 4 ticketing different softwares in my career, this one has proven to be the best combination of minimal learning curve to achieve high efficient and maximum output. My only regret is the limitation on training and installation guidelines, but I'm old school enough to appreciate a good manual. However, customer service and support are a viable alternative.

Vendor Response

by TheaterMania.com on September 07, 2016

We're glad to hear it! Thanks for the feedback regarding the manual. We continue to build out our support site (with more videos,etc.) and hope the monthly OvationTix newsletters are another way to track the frequent enhancements we make to the solution. Please don't hesitate to reach out to your dedicated account executive if you need assistance on-boarding a new employee or leveraging a new advancement/feature in the software.