AudienceView

OvationTix

4.5 / 5 16 reviews

Who Uses This Software?

OvationTix serves hundreds of commercial and not-for-profit users, including theaters (small and large), sports and music venues, events, performing arts centers, exhibitions, museums and festivals.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AudienceView
  • www.ovationtix.com/
  • Founded 1999
  • United States

About OvationTix

Master the business of live entertainment. OvationTix is an integrated ticketing, fundraising and CRM platform designed to support your mission. We work with hundreds of commercial and non-profit venues in sports, music, performing arts, exhibitions and museums to provide memorable experiences, increase revenue and improve operational efficiency. OvationTix works best for organizations that fit the following criteria: Sell 5K-250K tickets/yr Operating budget >$500K/yr


OvationTix Features

  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

OvationTix Reviews Recently Reviewed!


Great Service for Patrons and Companies Alike!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets
- Easy to add packages, products and donations to the offerings
- Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions
- Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales)
- Ability to sort donors by category or campaign
- Ability to have multiple donor campaigns for multiple projects
- The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

Cons: The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

Overall: We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

Recommendations to other buyers: It's the best, most affordable and client-friendly ticketing and development software out there!

Vendor Response

by AudienceView on September 22, 2016

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

Perfect! Stellar support, intuitive features, scales with us

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Quick Set-Up and On-Sales
Integration with Email and Website Platforms
Great Support
Helpful and Ongoing Upgrades
Call Center for Ticket Buyers by Phone
Private, Custom Branding
No Up-Front Cost: we only pay OvationTix when we sell tickets.

Cons: We aren't a non-profit company, so all the fundraising features in the solution don't really apply to us. This is not a complaint really, but those tools are probably of great use to other companies. We just don't use them.

Overall: Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them. I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless.

Recommendations to other buyers: Get trained on the software! It is really intuitive anyway, but training is free and you can get a lot more out of it early on if you and your staff get formally trained. It's all by phone/webinar and easy.

Vendor Response

by AudienceView on February 27, 2017

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs.

OvationTix Review

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, allowing our patrons easy ability to purchase tickets through our site. It is also flexible, so we can adjust it to our needs as an itinerant company. We can make our subscriptions customizable to each space that we are in.

Cons: The reporting function is not as straightforward as I would like. Sometimes it takes some extra finesse and creativity to pull a report with the exact information that you need. It is not as straightforward as a database as it is a ticketing software.

Overall: Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment.

Recommendations to other buyers: Love ovationtix. They are willing to listen and work with you on anything you need, and help you figure out any aspect of their system.

Vendor Response

by AudienceView on September 19, 2016

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

Best Customer Support!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -ease of use
-easy to follow layout
-everything in one spot (subscriptions, tickets, donations)

Cons: -Theatre Ed Class registrations are difficult
-no way to flag certain patrons on a who's coming list
-Patron Holds from patron profile would be nice so you are not going back and fourth from the hold page to the profile page.

Overall: We love Ovationtix. Their customer support team helps us with every and any problem we have. Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help. They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements.

Vendor Response

by AudienceView on November 28, 2016

Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.

great team with customer service! very supportive. user friendly and easy to navigate.

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly and simple to set up shows and make changes, alterations to shows and pricing.

Cons: a bit slow when doing window sales (internet speed) no waiting list automatic function when a show sells out (like Eventbrite has) .
The fact that you can't build your own seating charts or make alterations to them without going through a customer service rep ( slow turnaround).

Overall: like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration. the online ease of use.

Vendor Response

by AudienceView on December 12, 2017

Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. We are working on functionality to give clients the ability to build their own seat maps so stay tuned!

The 24/7 phone answering service for our patrons is the best!

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This service gives us a complete customer focus. It allows us to sell tickets and collect donations automatically online. This service also provides us with "always open" capability by answering our ticketing phone calls 24/7.

Cons: The set up can sometimes be difficult when we are creating a new series. But, I suspect that that is because we only do that once per year.

Vendor Response

by AudienceView on November 30, 2017

Hi Robert, Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. Thanks again and we truly value your partnership.

Ovationtix has provided us with an integrated platform for Festival ticketing and merchandise sales.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Interface allows us to manage levels of access, and also prepare consistent and accurate reports. Patron history is presented in clear and logical fashion.

Cons: Wish there was more direct integration with other marketing platforms, such as our broadcast email client and social media channels.

Vendor Response

by AudienceView on November 30, 2017

Hi Scott - thank you for the feedback! We're glad to hear that OvationTix is a valuable tool for your Festival ticketing and merch sales. We do currently integrate with MailChimp, Constant Contact, and Facebook, and we¿re excited for developments in other integrations that are on our roadmap. Stay tuned, and please don't hesitate to reach out to your Customer Success Manager to find out how to leverage existing integrations.

OvationTix is easy to use, gets the job done, has excellent customer service and is economical!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ever since we found OvationTix our lives are so much simpler! As a nonprofit with a staff of two, we needed a system that could function well as a box office, while also keeping track of donations. Not only is it super user friendly, the customer service is fantastic. We also love that there are no fees on donations and no set up fees which is huge. On to of that, OvationTix seems to always be trying to improve by adding new features. We love OvationTix!

Vendor Response

by AudienceView on November 30, 2017

Mackenzie, it is fantastic to hear such wonderful feedback from one of our valued partners! Thanks so much for the high praise, and please don't hesitate to reach out to your Customer Success Manager if you ever have any feedback about those new and improved features we continue to release ;)

Great tool for small theaters.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set up shows, ticketing is fast and keeps the UX simple for, let's face it, the most non-user friendly of theater patrons.

Cons: Not the most versatile, new theater setups require time and patience. I would love a more developed Development module with tools.

Vendor Response

by AudienceView on December 04, 2017

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. One of our main areas of development is in the area of fundraising and development. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

Very easy to use online ticketing software.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to keep everything in order including our mailing list, donations, and selling of both regular and season tickets.

Overall: The ability to easily use online from multiple computers and sources.

Vendor Response

by AudienceView on November 30, 2017

Thanks so much Tim! We are glad to hear that OvationTix is a good fit for your organization. We continue to release new features, so keep an eye out for updates from your Customer Success Manager and our newsletter!

Transactions are fairly smooth, but there are occasional glitches.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The variety of patron information and the ability to look up patrons by a variety of means. Also, the ability to sort patrons by different categories is very helpful.

Cons: Live credit card transactions do not input names correctly. The first name is inputed as the last name; and vice versa. duplicate patrons are not listed chronologically which causes a lot of extra button clicking. I have complained about this before.

Vendor Response

by AudienceView on November 30, 2017

Hi Steve! We appreciate the feedback, especially from a long-standing partner like the El Portal! Please don't hesitate to reach out to your Customer Success Manager when glitches arise. Best to you and the team!

Capterra-loader

Great For Smaller PAC/Theatres

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to teach/train staff, positive feedback from online users using the software. building and backend features were simplistic, but easy to understand and to use.

Cons: We used this software when I worked at a small sports complex, and I don't think it was a good fit for our type of sports venue. It is definitely a great software for smaller performing arts centers or theatres

Vendor Response

by AudienceView on December 04, 2017

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design and serve both small and large performing arts venues. If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

Thank you!

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really do love the ease of OvantionTix, and the reporting of data makes is extremely easy for a small organization such as ours to fulfill our potential. However, there is a lack of functionality of which I am wishing. For example, I wish it were easier to add a post-show talkback or special events linked to ticket sales on a specific event without having to create a new event.

Vendor Response

by AudienceView on December 08, 2016

Thanks for the compliments! We take pride in our ease of use--especially our Patron Report which makes data mining an intuitive process for even the casual user. We're excited to be launching further reporting enhancements in the coming months. And additional thanks for your feedback on add-on events. Depending on how you want to offer and report on such events, there is some functionality that other partners have found useful: programming at the series level, plus some packages or ticket types you could build, retail add-ons or check-out questions. You and your Account Executive, Melissa, may have already explored some or all of these solutions; please keep checking in with us as we offer further enhancements every few weeks.

A wonderful solution for those who need both ticketing and patron management

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this software for 18 months, and have found it extremely cost effective for providing both patron management solutions (fundraising and relationship building) as well as excellent cloud based ticketing solutions to include online ticketing. The customer support couldn't be more efficient and convenient. Having used 4 ticketing different softwares in my career, this one has proven to be the best combination of minimal learning curve to achieve high efficient and maximum output. My only regret is the limitation on training and installation guidelines, but I'm old school enough to appreciate a good manual. However, customer service and support are a viable alternative.

Vendor Response

by AudienceView on September 07, 2016

We're glad to hear it! Thanks for the feedback regarding the manual. We continue to build out our support site (with more videos,etc.) and hope the monthly OvationTix newsletters are another way to track the frequent enhancements we make to the solution. Please don't hesitate to reach out to your dedicated account executive if you need assistance on-boarding a new employee or leveraging a new advancement/feature in the software.

Side by Side development and growth

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As one of the busiest and most diverse theatres in the city of Chicago, the Athenaeum needed a complete ticketing and crm partner that could keep up with our volume as we continue to develop and grow. From the beginning at the first demo until today, the team at Ovationtix have met all of our challenges. They listen to the people that deal with their systems daily and willingly improve and update based on client feedback. Customer satisfaction is top drawer with Ovationtix.

Vendor Response

by AudienceView on September 22, 2016

Thanks Allan! It's a pleasure reading your feedback in this review and hearing it during in-person conversations with you and your colleagues in Chicago and on the "conference circuit." I'm proud you count OvationTix as a partner in your diversity and growth. - Joseph Yoshitomi, VP Marketing Strategy

User-friendly software and great customer support

Jun 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having worked on a half-dozen different ticketing platforms, Ovationtix is the most intuitive and easiest to learn. Setting up shows with many price points and discount codes is a breeze, and even the newest BO personnel can quickly figure out the process to sell a ticket. Their customer service is responsive and knowledgeable, and they are constantly updating and upgrading the system. They let you know when they are updating, and they walk you through new features as they debut.

Vendor Response

by AudienceView on September 07, 2016

We aim to make the software easy and intuitive for new users while offering scale and sophistication for those that have been our partners for a longer time. And our support team loves to hear your feedback. Thanks so much!